Insignia LED TV User Guide
This guide provides comprehensive instructions for setting up, using, and maintaining your Insignia LED TV.
Child Safety
Proper television placement is crucial for safety. Always follow manufacturer recommendations for stands and installation. Avoid placing TVs on unstable furniture like dressers or bookcases where children might climb. Ensure cords are routed safely to prevent tripping hazards.
Wall or Ceiling Mounting
If mounting your TV, use a recommended and certified mount. Ensure the wall or ceiling is suitable for the mount's weight and construction. Professional installation is advised if unsure. Mounting often requires at least two people.
Moving Older TVs
When moving older CRT televisions, ensure they are placed on sturdy furniture and do not overhang the edge. Prevent children from using furniture with TVs as climbing aids.
Important Safeguards
Electric Shock Hazard: Do not remove covers or expose the TV to rain or moisture. Refer servicing to qualified technicians.
CAUTION: Indicates dangerous voltage. Do not open.
General Safety Instructions: Read and follow all instructions. Do not use near water. Clean with a dry cloth. Ensure proper ventilation. Avoid heat sources. Do not defeat plug safety features. Protect the power cord. Use only manufacturer-specified accessories. Use appropriate carts/stands and exercise caution when moving them. Unplug during lightning storms or long periods of non-use.
Servicing: Refer servicing to qualified personnel. Unplug the TV if the power cord is damaged, liquid is spilled, the TV is exposed to rain/water, it malfunctions, or it has been dropped.
Remote Control Batteries: Do not expose batteries to excessive heat. Use correct battery types (e.g., AAA, AA carbon-zinc or alkaline).
Stability Hazard: Televisions can fall, causing serious injury or death. Always use recommended furniture and mounting methods. Ensure the TV is not overhanging. Educate children about climbing dangers. Route cords safely. Never place the TV in an unstable location or on tall furniture without anchoring. Avoid placing the TV on cloth between it and the furniture.
Lightning Protection: Unplug the TV and disconnect antenna/cable systems during lightning storms.
Power Lines: Keep outdoor antennas away from overhead power lines.
LCD Panel Handling: The screen is glass. Avoid dropping, hitting, or pressing hard. Be careful of broken glass if the screen breaks. Do not touch liquid from a broken panel; it may cause skin inflammation. If liquid contacts mouth or eyes, seek medical attention.
Replacement Parts: Use only manufacturer-specified replacement parts.
Safety Check: After service, ensure the TV is in correct operating condition.
Power Source: Operate only from the indicated power source.
Outdoor Antenna Grounding: Proper grounding protects against surges and static. Article 810 of the National Electrical Code provides guidance.
Condensation: Avoid rapid temperature changes. Allow the TV to acclimate for an hour before turning on if moved between different temperature environments.
Mobile Telephone Warning: Keep phones away from the TV to prevent interference.
End of Life Directives: Recycle or dispose of the TV responsibly according to local regulations.
Non-active Pixels: A few non-active pixels (fixed colored dots) are normal and do not affect performance.
Radiation Exposure Statement: Complies with FCC/ISED limits. Maintain 20 cm distance from the body.
Introduction
Congratulations on your Insignia LED TV. Features include Fire TV Built-In and Voice Remote with Alexa.
Get the Most Out of Your TV
- Access Your Favorite Content: Fire TV integrates live TV and streaming apps on the Home screen.
- Unlimited Entertainment: Access over 1,000,000 movies and TV episodes from various services like Netflix, Prime Video, Hulu, etc.
- Control It All With Your Voice: Use the Voice Remote with Alexa to search, control playback, and manage smart home devices.
IMPORTANT: For full features, select "Full (Recommended)" during setup and ensure you have an Amazon account. For help, visit www.amazon.com/firetv/contactus.
TV Components
TV Front
| ITEM | DESCRIPTION |
|---|---|
| Remote control sensor | Receives signals from the remote control. Do not block. |
| Power indicator | Turns off when TV is on. Lights when TV is off (standby mode). |
Jacks and Controls
| ITEM | FUNCTION |
|---|---|
| Power/Input button | Power: Turns TV on/off. LED indicator lights when off. Warning: Power flows when off; unplug to disconnect completely. Input: Opens Input Selection list to choose video source. |
| Digital OPTICAL output jack | Connect sound bar, digital speaker system, or home theater system for TV audio via external speakers. |
| Headphone jack OR AUDIO OUT jack | Connect headphones, sound bar, or analog speaker system for TV audio via external speakers. (May be combined with headphone jack). |
| Antenna/Cable in jack | Connect antenna or cable TV. |
| Analog video and audio (AV) jacks | Connect video and audio for AV devices. |
| USB | Connect USB flash drive to view compatible JPEG picture files. |
| HDMI / HDMI/ARC | Connect HDMI device or ARC-enabled home theater receiver. |
| ETHERNET | Connect an Ethernet cable for network access. |
CAUTIONS: Check jack positions. Ensure connections are tight. External equipment may differ; consult documentation. Always unplug the power cord when connecting external equipment.
Remote Control
The remote control allows operation of the TV. Key buttons include:
- Power Button (1): Turns TV on/off.
- Navigation Buttons (2): Move up, down, left, right.
- Home Button (3): Returns to Home screen or opens Quick Settings.
- Back Button (4): Returns to the previous screen.
- Rewind Button (5): Skips back or rewinds.
- Volume Buttons (+/-) (6): Adjusts volume.
- Guide Button (7): Opens the live TV Channel Guide.
- Mute Button (8): Mutes or unmutes sound.
- Prime Video Button (9): Launches Prime Video.
- Partner Button 1 (10): Launches a designated app.
- Voice Button (11): Activates Alexa for voice commands (requires Amazon account).
- Select Button (12): Confirms selections.
- Menu Button (13): Activates on-screen contextual commands.
- Play/Pause Button (14): Starts, resumes, or pauses playback.
- Fast Forward Button (15): Skips forward or fast forwards.
- Channel Selection Buttons (16): Navigates to the next or previous channel.
- Settings Button (17): Activates quick settings overlay.
- Recents Button (18): Shows recently watched content.
- Netflix Button (19): Launches Netflix.
- Partner Button 2 (20): Launches a designated app.
Connecting Devices
Connecting a Cable or Satellite Box
Use the best available connection type for optimal video quality: HDMI (best), AV (good), or Coaxial (good).
HDMI (best)
Connect the cable/satellite box to the TV using an HDMI cable. Connect the box to the cable wall jack using a coaxial cable. Ensure all devices are off and unplugged before connecting. Plug in and turn on devices, then select the appropriate HDMI input (HDMI1, HDMI2, or HDMI3) on the TV's HOME screen.
AV (good)
Connect the cable/satellite box to the TV using AV cables (color-coded). Connect the box to the cable wall jack using a coaxial cable. Ensure all devices are off and unplugged. Plug in and turn on devices, then select "Composite" on the TV's HOME screen. Audio output is analog.
Coaxial (good)
Connect the cable/satellite box to the TV using coaxial cables. Connect the box to the cable wall jack using a coaxial cable. Ensure all devices are off and unplugged. Plug in and turn on devices, then select "Antenna" on the TV's HOME screen. If channels are not found, scan for channels via Settings > Live TV > Channel Scan.
Connecting an Antenna or Cable TV (No Box)
Connect the TV to the antenna or cable TV wall jack using a coaxial cable. Ensure devices are off and unplugged. Plug in and turn on the TV, then select "Antenna" on the HOME screen. Scan for channels if needed.
Notes: Use coaxial cables for best signal. Contact service if antenna is installed incorrectly. Weak signals may distort picture. Poor signal quality may require a set-top box. HD channels may upscale SD content, affecting clarity.
Connecting a DVD or Blu-ray Player
Use HDMI (best) or AV (good) connections.
HDMI (best)
Connect the player to the TV using an HDMI cable. Ensure devices are off and unplugged. Plug in and turn on devices, then select the appropriate HDMI input on the HOME screen.
AV (good)
Connect the player to the TV using AV cables. Ensure devices are off and unplugged. Plug in and turn on devices, then select "Composite" on the HOME screen. Adjust player output mode if necessary.
Connecting a Game Console
Use HDMI (best) or AV (good) connections.
HDMI (best)
Connect the console to the TV using an HDMI cable. Ensure devices are off and unplugged. Plug in and turn on devices, set the console to the correct output mode, then select the appropriate HDMI input on the HOME screen.
AV (good)
Connect the console to the TV using a console-specific AV cable. Ensure devices are off and unplugged. Plug in and turn on devices, set the console to the correct output mode, then select "Composite" on the HOME screen. Some older consoles may require a special AV cable.
Connecting a Computer
Connect the computer to the TV using an HDMI cable. Ensure devices are off and unplugged. Plug in and turn on devices, then select the appropriate HDMI input on the HOME screen. Adjust computer display properties if needed.
Connecting to Ethernet
To access the internet, connect an Ethernet cable from the TV's LAN jack to your Ethernet connection.
Connecting a USB Flash Drive
Plug a USB flash drive into the TV's USB port. Do not remove the drive or turn off the TV while in use. To view pictures, press MENU when the "View Pictures" message appears. The viewer supports JPEG format.
Connecting Headphones
Connect headphones to the headphone jack. TV speakers will be muted. WARNING: Use a low volume setting to protect hearing.
If headphones are connected when the TV is turned off, audio will play through headphones upon turning the TV on. A home theater system, soundbar, or external speakers can also be connected to this jack.
Connecting External Speakers or a Sound Bar
Connections can be made via digital optical audio jack, HDMI/ARC jack, or analog audio jack.
Digital audio using the digital optical audio jack
Connect a digital optical audio cable from the TV's digital output jack to the audio in jack of the speaker system or sound bar. Ensure devices are off and unplugged. Plug in and turn on devices. Set the correct source on the audio device. Adjust digital audio format (PCM or Dolby Digital) in TV settings if needed. To turn off TV speakers, go to Settings > Display & Sounds > Audio Output > TV Speakers and set to OFF.
Digital audio using the HDMI/ARC jack
Connect an HDMI cable from the TV's HDMI/ARC jack to the audio in jack of the speaker system or sound bar. This allows for home theater setups. Ensure devices are off and unplugged. Plug in and turn on devices. Set the correct source on the audio device. Adjust digital audio format and TV speaker settings as described for the optical jack.
Analog audio
Connect an audio cable from the TV's audio out jack to the audio in jacks of the speaker system or sound bar. TV speakers will be muted. Ensure devices are off and unplugged. Plug in and turn on devices. Set the correct source on the audio device.
Programming a Universal Remote Control
Your Insignia TV can be operated by a universal remote. Refer to the "Common universal remote control codes" table for codes. If you encounter issues, contact the remote manufacturer or visit www.insigniaproducts.com/remotecodes. You can also call Insignia Customer Care at 1-877-467-4289.
Tips: Use the code search feature or the "Learn" feature on your remote if available. Consult your remote's manual for instructions.
Common Universal Remote Control Codes
| BRAND | REMOTE CONTROL CODES |
|---|---|
| AT&T U-verse | 1034, 1035, 1040, 1398, 1465, 1596, 1437, 1507, 12049, 11641, 11564, 11326, 11423, 11892, 11517, 10171, 10463, 11385, 11660, 11963, 12184, 13227 |
| Cablevision | 068, 069, 078, 096, 100, 164, 168, 229, 026 |
| Charter | 2002, 1204, 1423, 1517, 0171, 1963, 0463, 1463, 0842, 1326, 167, 415, 424, 450, 456, 461, 507, 523, 567, 577, 586 |
| Comcast | 10463, 10171, 11204, 11326, 11463, 11517, 11641, 11780, 11785, 11892, 11963, 12002, 01877, 00276, 01982, 01376, 00810, 01187, 01106, 00877, 00476 |
| Cox | 1326, 1463 |
| DirecTV | 10463, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 11463, 12049 |
| Dish Network | 834, 720, 222, 898, 365, 777, 754 |
| RCA | 135, 12049, 11423, 11564, 10171, 10463, 11810, 11892, 11963, 12184, 12417 |
| Rogers | 0463, 1326, 2049, 1785, 1780, 1423, 1963 |
| Time Warner | 400, 450, 461, 456, 10463, 1463, 0463 |
| Verizon | 0198, 0490 |
Tips: Check the remote's brand name and model number. If your remote is not listed, try codes for brands like Orion, Emerson, Memorex, Sansui, Sylvania, or Zenith.
Setting Up Your TV
Ensure the power cord is connected and the TV is on. Install batteries in the Voice Remote with Alexa. Pairing should be automatic. If issues arise, try re-inserting batteries or replacing them. Select your Wi-Fi network (enter password if protected). Choose your experience: Full (Recommended) for all features, or Basic for limited live TV and apps. For setup details, visit www.amazon.com/help/firetveditiontv.
Using Your TV
For information on using your TV, visit www.amazon.com/help/firetveditiontv.
Maintaining Your TV
Avoid extreme temperatures. Do not place in direct sunlight or near heat sources.
Cleaning the TV Cabinet
Clean with a soft, lint-free cloth. For stubborn dirt, use a slightly damp cloth with a mild detergent solution, then dry with a clean cloth.
Cleaning the TV Screen
Clean the screen with a soft, lint-free cloth.
Troubleshooting
Video and Audio Issues
| PROBLEM | SOLUTION |
|---|---|
| Picture does not fill the screen; black bars around the picture. | Press and hold Home, select Display > Picture Size, and change the setting. If unavailable, set Auto Aspect to Off. |
| No picture (screen not lit) and no sound. | Press the power button on the TV or remote. Check video cable connections. Ensure the power cord is plugged in. Select the correct input on the HOME screen. Try another channel. Ensure the incoming signal is compatible. Check antenna/cable TV connections. |
| Dark, poor, or no picture (screen lit), but sound is good. | Try another channel. Check antenna/cable TV connections. Adjust Picture Size (set Auto Aspect to Off if needed). Adjust antenna for signal strength or use a directional antenna. Check video cable connections; try new cables if faulty. |
| No color, dark picture, or incorrect color. | Try another channel. Adjust Picture settings (Contrast, Brightness, Color). Check video cable connections. Check antenna/cable TV connections. Adjust antenna for signal strength or use a directional antenna. |
| TV or cable channel reception is not good or consistent. | Try another channel. Check antenna/cable TV connections. Adjust antenna for signal strength or use a directional antenna. |
| Dotted lines or stripes appear on the screen. | Check antenna/cable TV connections. Adjust antenna for signal strength or use a directional antenna. Check video cable connections; try new cables if faulty. Check for interference from other devices (e.g., speakers, fans) and move them away from the TV. |
| Video description or voice guide does not work. | Ensure TV is not muted and volume is up. Check Accessibility settings (VoiceView, Audio Description) are ON. Note: Video descriptions are not available on all broadcasts; some remote functions are not narrated. |
| Good picture, but no sound. | Increase volume. Ensure TV is not muted. Disconnect headphones. Ensure TV speakers are ON in settings. If using external audio systems, ensure they are on and not muted. Adjust digital audio format (PCM) if using optical cable. Check audio cable connections; try new cables if faulty. Check antenna/cable TV connections. |
| Good sound, but poor color. | Adjust Contrast, Brightness, or Color settings. Check for interference from other devices. |
| Audio noise. | Check for interference from other devices and move them away from the TV. |
| No output from one of the speakers. | Adjust audio balance. Check audio cable connections. |
| After images appear. | Avoid displaying static images (logos, games) for extended periods to prevent permanent screen burn-in. This damage is not covered by warranty. |
Remote Control Issues
| PROBLEM | SOLUTION |
|---|---|
| Remote control does not work. | Ensure TV is plugged in. Check for obstructions between remote and TV sensor. Pair remote if necessary. Remove plastic from new batteries. Ensure batteries are installed correctly. Replace dead batteries. |
General Issues
| PROBLEM | SOLUTION |
|---|---|
| No power. | Ensure TV is plugged in. Unplug, wait 60 seconds, then plug back in and turn on. |
| A no signal error message is displayed. | Press Home, navigate to INPUTS, and select the desired input. |
| After Auto Channel Search, there are no channels. | Contact your cable/satellite provider. Check antenna/cable TV connections. Replace the cable between the box and TV. |
| One or more channels do not display. | Use the cable/satellite box remote to change channels. Ensure the correct input is selected on the TV. |
| Password is lost. | Reset PIN via Prime Video Settings on Amazon website. For forgotten PIN without registration, perform a factory reset (Settings > Device & Software > Reset to Factory Defaults). |
| Some settings cannot be accessed. | If a setting is grayed out, it may not be available for the current input mode. Change to a different input source. |
| The ⏻/INPUT button does not work. | Unplug the power cord, wait a few seconds, plug back in, and turn on. |
| TV keeps turning off. | Ensure the sleep timer is OFF (Settings > Sleep Timer). |
CEC-Compatible Devices
My TV is not displaying video from the connected CEC device: Ensure HDMI cable is secure and the device is a CEC device. Check input selection and ensure HDMI CEC Device Control is ON in Settings.
My TV is not playing audio from the connected CEC device: Ensure HDMI cable is secure and the device is a CEC device. Check volume, TV speakers setting, and HDMI CEC Device Control setting. If using an audio receiver, adjust its volume. Ensure external audio systems are on and correctly configured. Adjust digital audio format if needed.
My TV's remote control does not control the device: Some buttons may not work depending on the device. Ensure CEC control is ON. The device may not support this feature.
My connected CEC device does not turn off when I turn off my TV: Ensure CEC control is ON. The device may not support this feature.
My TV does not turn on when I turn on my connected CEC device: Ensure CEC control is ON. The device may not support this feature.
Note: If problems persist, try turning the TV off and on again.
Legal Notices
FCC Statement: This device complies with Part 15 of FCC Rules. It must not cause harmful interference and must accept any received interference. Tested for Class B digital device limits. Generates RF energy; improper use may cause interference. If interference occurs, try reorienting the antenna, increasing separation, connecting to a different circuit, or consulting a technician. Unauthorized modifications void user authority. Use shielded cables.
Canadian Notice: Analog and Digital Television Receiving Apparatus.
IC Statement: Complies with Industry Canada licence-exempt RSS standards. Subject to two conditions: no harmful interference and acceptance of any interference. Complies with IC radiation exposure limits.
5 GHz Band Restrictions: Operation in the 5150-5250 MHz band is for indoor use only to reduce potential interference to mobile satellite systems.
Amazon Terms & Policies: Users agree to Amazon's terms and policies for Fire TV Edition, including privacy and conditions of use, by using the device.
Dolby License Notice: Dolby, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories.
HDMI: HDMI and related terms are trademarks of HDMI Licensing Administrator, Inc.
One-Year Limited Warranty
Definitions: Insignia branded products are warranted against defects in material or workmanship for one (1) year from the purchase date. Purchase must be made in the US or Canada from a Best Buy store or website.
Coverage: Insignia will repair or replace defective products with new or rebuilt parts/products at its sole option. Replaced items become Insignia property. Warranty coverage terminates upon sale or transfer of the product.
Obtaining Service: For products purchased at Best Buy, take the original receipt and product to any Best Buy store. For service in the US and Canada, call 1-877-467-4289.
Warranty Validity: Valid only in the United States and Canada at Best Buy stores or websites.
What the Warranty Does Not Cover: Food/beverage/medicine loss, customer education, installation, cosmetic damage, weather/lightning damage, accidental damage, misuse, abuse, negligence, commercial use, modification of parts, damage from static images (burn-in), incorrect operation/maintenance, incorrect voltage, unauthorized repairs, products sold "as is", consumables (batteries), altered serial numbers, loss or theft.
Pixel Policy: Covers display panels with up to three (3) grouped pixel failures or up to five (5) scattered pixel failures.
Limitations: Insignia is not liable for incidental or consequential damages. Implied warranties are limited to the warranty period. Some states/provinces may not allow these limitations.
Contact Insignia: 1-877-467-4289, www.insigniaproducts.com.
