Etekcity Smart Fitness Scale

Table of Contents

• Package Contents
• Technical Specifications
• Safety Instructions
• Getting to Know Your Smart Scale
• Display Diagram & Symbols
• Setting Up the VeSync App
• Before First Use
• Using the Smart Scale
• Maintenance
• Troubleshooting
• Limited Warranty Information
• Customer Service

Package Contents

• 1 x Smart Fitness Scale
• 4 x 1.5V AAA Batteries (pre-installed)
• 1 x Quick Start Guide

Technical Specifications

Questions or Concerns?
Mon-Fri, 9:00 AM-5:00 PM PST/PDT
support@etekcity.com – 1-855-686-3835

Safety Instructions

Please read and follow all instructions and safety guidelines in this manual.

Medical Use

WARNING: This scale uses a harmless electrical current to measure body fat. Consult a doctor before using the Smart Scale if you use electronic medical devices, such as a pacemaker.

• This scale should not be used for diagnosing or treating any medical condition.
• Scale data should not be used as a substitute for professional medical advice.

General Use

• Inspect the scale before use. Do not use the scale if it is damaged in any way.
• Do not strike or step on the scale.
• Do not use the scale if the glass has a crack. While tempered glass is more stable and shatter-resistant than regular glass, it can unexpectedly shatter if there is a minor crack. If you see a crack, contact Customer Service (see page 19).

Usage Precautions

• The glass platform is slippery when wet. Always ensure the platform and your feet are dry before stepping on for measurement.
• Place the scale on a hard, flat surface to prevent tipping.
• For safe and accurate weighing, stand with your feet shoulder-width apart on the scale.
• Do not stand on the edge of the scale or jump onto it.
• Avoid standing on the scale for extended periods or not measuring.
• Do not overload the scale. The maximum weight capacity is 180 kg / 28 st / 400 lb.
• Store the scale in a cool place with low humidity.
• Keep the scale away from heat sources like ovens or heaters. Avoid temperature fluctuations.
• Store the scale in a horizontal position, not vertical.
• This scale is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless supervised by a person responsible for their safety or instructed in the use of the device.
• Handle with care. Not for commercial use. For household use only.
• Product operating altitude: 0-3000 M.
• Product operating environment temperature: 5°C to 40°C.
• Product operating humidity: 40% to 85%.
• Pollution degree of the intended environment: 2.
• Protection type: IP20.

Batteries

• Do not mix new and old batteries.
• When the low battery indicator appears on the display, replace the batteries.
• If the scale is not used for an extended period, remove the batteries to prolong the scale's lifespan.

KEEP THIS MANUAL FOR FUTURE REFERENCE

Getting to Know Your Smart Scale

Scale Components

• A. Weighing Platform
• B. LCD Display
• C. Conductive Areas
• D. Unit Button
• E. Standard/Manual Mode Switch
• F. Battery Compartment
• G. Anti-slip Padding

Display Controls

• H. Up Button
• I. Set Button
• J. Down Button

Note: The controls are only displayed in manual mode. They are not shown in standard mode.

[Diagram: A visual representation of the scale showing components labeled A through J.]

Display Diagram & Symbols

Display Diagram

[Diagram: A detailed view of the scale's LCD display showing various readings and icons.]

• A. Biometric Measurement
• B. Measurement Value
• C. Measurement Unit (e.g., "/ lb kg st cm")
• D. User ID (Manual Mode Only)

Display Symbols

• User Symbol (Manual Mode Only): Indicates the user profile.
• Manual Mode Indicator: Shows that the scale is in manual mode.
• Zero-Current Mode: Indicates the scale is in a power-saving mode where only weight and BMI are measured. This mode is useful for pregnant users or those with implanted medical devices like pacemakers.
• Bluetooth® Indicator: Shows that the scale is connected to the VeSync app.
• Low Battery Indicator: Appears when batteries are low and need replacement.
• Increase/Decrease Indicators: Show the change in the current result compared to the previous result.

Setting Up the VeSync App

Note: The VeSync app is constantly improving and may change over time. If there are discrepancies, follow the instructions in the app.

Requires a device to run the app, Wi-Fi or mobile data, and iOS version 15 or Android version 8 (or higher). Standard data and messaging rates may apply. Registration is required.

1. Download the VeSync App: Scan the QR code or search for "VeSync" in the Apple App Store® or Google Play Store.
   

   For Android™ users: Select "Allow" in the "Permission Request" to use VeSync.

2. Open the VeSync App: Log in or register.
   

   Note: You must create your own VeSync account to use third-party services and products. These will not work with a guest app. The VeSync app also allows your family and friends to connect to this smart scale.

3. Set up your smart scale: Follow the in-app instructions.
   

   Note: Location services must be enabled when connecting your phone to the smart scale. This is required to establish the Bluetooth® connection. You can turn off location services after the connection between your smart scale and the VeSync app is established.

Creating a User

Important: Entering inaccurate information will lead to less accurate scale measurements. If you are a new user, you must enter physical information before your first weigh-in so the scale can calculate your body composition.

Note: If you cannot identify with the available gender options (or are unsure), select the option that best suits you. This selection will be used for body composition measurements, such as body fat percentage.

The scale always displays up to 4 user IDs simultaneously. You can select which users to display or manage additional user profiles in the app’s device settings.

Before First Use

1. Open the battery compartment located under the scale.
2. Remove the insulating strip from the battery compartment.

Note: If the scale does not turn on, the batteries may need to be replaced (see "Replacing Batteries", page 11).

Using the Smart Scale

Note:

• Placing the scale on soft surfaces like a shag carpet may lead to inaccurate measurements or tipping.
• The scale uses calibration-free technology, so you do not need to recalibrate it after replacing the batteries.

Weighing in Standard Mode

In Standard Mode, 13 biometric data points are captured using the VeSync app. It is recommended to use the scale in Standard Mode to take full advantage of its features. In this mode, your scale measures and tracks the following biometric data:

• Weight
• BMI
• BMR
• Body Fat
• Muscle Mass
• Skeletal Muscle
• Protein
• Subcutaneous Fat
• Body Water
• Bone Mass
• Fat-Free Body Weight
• Visceral Fat
• Metabolic Age

1. Ensure your scale is connected to the VeSync app (see page 8).
2. For best results, place the scale on a hard, flat surface.
3. Step onto the scale with dry, bare feet on the conductive areas. Remain on the scale to see your calculated biometric data.

Note:

• If you wear shoes, the scale can only measure your weight. To measure other biometric data, such as body fat percentage, you must step on the scale with bare feet.
• If this is not your first time stepping on the scale, the increase/decrease indicators will appear on the display, allowing you to track your progress compared to your previous biometric results.

Weighing in Manual Mode

In Manual Mode, you can use the scale without the VeSync app. In Manual Mode, your scale measures and tracks only 4 biometric data points:

• Weight
• BMI
• Body Fat
• Muscle Mass

Note:

• To access additional smart features and record your health data, connect the scale to the VeSync app (see page 8).
• In Manual Mode, you can still connect the scale to the VeSync app without switching the Standard/Manual Mode switch.

1. Slide the Standard/Manual Mode switch (located under the scale) to the right to activate Manual Mode.
   

   Note: The scale defaults to Standard Mode upon first opening.

2. For best results, place the scale on a hard, flat surface.
3. Tap the SET button. Enter your gender, age, and height using the ▲ and ▼ buttons, then tap SET before stepping on the scale.
4. Wait for "STEPON" to appear on the display.
5. Step onto the scale with dry, bare feet on the conductive areas. Continue standing on the scale to view your biometric data (Weight, BMI, Body Fat, and Muscle Mass).

Note:

• If you wear shoes, the scale can only measure your weight. To measure other biometric data, such as body fat percentage, you must step on the scale with bare feet.
• If this is not your first time stepping on the scale, the increase/decrease indicators will appear on the display, allowing you to track your progress compared to your previous biometric results.

Weighing Modes

• Zero-Current Mode: Turns off the scale's electrical current and provides only weight and BMI measurements. This mode can be helpful for pregnant users or users with implanted medical devices like pacemakers. To activate Zero-Current Mode, press and hold the UNIT button on the bottom of the scale for 5 seconds. The display will show ⚡ to indicate Zero-Current Mode is active.
  

  Note: You can also enable Zero-Current Mode within the VeSync app.

• Baby Mode: In Baby Mode, only weight and BMI are measured; other biometric data is not captured. This mode can be helpful for users who wish to weigh their baby or pet. To activate Baby Mode, ensure your scale is connected to the VeSync app and follow the instructions in the app.
  

  Note: You can only enable Baby Mode within the VeSync app.

Switching Units

• To switch between pounds (lb), kilograms (kg), and stone (st), press the UNIT button on the bottom of the scale.
• Optionally, you can also change the unit of measurement in the VeSync app.

Maintenance

Cleaning the Smart Scale

• Use a slightly damp cloth to clean the scale's surface, then a soft, dry cloth to wipe away any residual moisture.
• Do not use any chemical or abrasive cleaning agents to clean the scale.

Replacing Batteries

When the batteries need to be replaced, the display will show ?.

1. Open the battery compartment located under the scale.
2. Remove the old batteries and dispose of them properly.
3. Insert 4 new 1.5V AAA batteries, observing the correct polarity.
4. Replace the battery compartment cover.

Note: The scale uses calibration-free technology, so you do not need to recalibrate it after replacing the batteries.

Troubleshooting

The scale will not turn on.

• If the scale will not turn on or the battery is low, the batteries need to be replaced.

When I step on the scale, it does not respond.

• The scale may need to be reset. Press and hold the UNIT button for 15 seconds to reset the scale.
• You may need to restart the scale. Remove and reinsert the batteries to restart the scale.

Information flashes on the display and then disappears.

• The batteries are low and may need to be replaced.

The Smart Scale’s Bluetooth connection cannot be established with the VeSync app.

• Ensure your phone’s operating system is iOS® 15.0+ or Android™ 8.0+.
• Close and reopen the VeSync app. Ensure you are using the latest version.
• Make sure Bluetooth is turned on on your phone. For Android™ users, ensure location services are also enabled.
• Ensure your scale and phone are within 10 meters (33 feet) of each other.
• Ensure the scale is not currently connected to another phone or app.
• The scale should only connect to your phone via the VeSync app. Do not connect the scale through your phone’s Bluetooth settings.
• Ensure all VPN apps are turned off.

If the smart scale still cannot connect via Bluetooth, try the following:

• Restart Bluetooth or restart your smartphone.
• Press and hold the UNIT button for 15 seconds to reset the scale.
• Tap the "Disconnected" button at the top of the weighing screen in the VeSync app for troubleshooting tips.

If the problem persists, please contact our helpful Customer Service team (see page 19).

The scale’s readings seem unstable or inaccurate.

• Ensure the scale is placed on a hard, flat surface.
• The scale may need to be reset. Press and hold the UNIT button for 15 seconds to reset the scale.

Note: After resetting the scale, all data will be lost.

Troubleshooting (Cont.)

My scale only measures my weight, not other biometric data.

• If you are wearing shoes or socks, the scale cannot measure biometric data such as body fat. Step on the scale with bare feet.
• Ensure your bare feet are placed on the scale’s conductive areas.
• Ensure the scale is connected to the VeSync app, depending on which biometric data you wish to view (see "Setting Up the VeSync App", page 8).
• Check if you are in Standard Mode or Manual Mode. In Manual Mode, the scale only displays weight, BMI, body fat, and muscle mass.
• Check if Zero-Current Mode is activated. If it is, the scale will only provide measurements for weight and BMI, not other biometric data.

If your problem is not listed, please contact Customer Service (see page 19).

Limited Warranty Information

Product Name

Etekcity Smart Fitness Scale

Model

EFS-C651-KDE

For your own information, we strongly recommend noting your Order ID and purchase date.

Date of Purchase

[Field for Date of Purchase]

Order ID

[Field for Order ID]

Etekcity Limited Product Warranty

Register your products at https://warranty.etekcity.com/warranty to stay up-to-date on important product information, such as product updates, limited warranties, usage and maintenance recommendations, and safety warnings or product recall notifications. Registration is not required to claim your limited warranty.

Two (2) Year Limited Consumer Product Warranty

Etekcity Corporation ("Etekcity") warrants that the product will be free from material and workmanship defects for a period of two (2) years from the date of original purchase ("Limited Warranty Period"), provided that the product has been used in accordance with the usage and care instructions (e.g., in its intended environment and under normal circumstances).

Your Limited Warranty Benefits

During the Limited Warranty Period and subject to these Limited Warranty terms, Etekcity will, at its sole and absolute discretion, either (i) refund the purchase price, (ii) repair any material or workmanship defect, (iii) replace the product with a product of equal or greater value, or (iv) provide a credit for the purchase price.

Who is Covered?

This Limited Warranty applies only to the original purchaser of the product and is not transferable to a subsequent owner of the product, regardless of whether the product has changed ownership during the stated term of the Limited Warranty. The original purchaser must provide proof of defect or malfunction and proof of purchase to claim the limited warranty.

Caution Regarding Unauthorized Dealers or Resellers

This Limited Warranty does not apply to products purchased from unauthorized dealers or resellers. Etekcity’s Limited Warranty applies only to products purchased from authorized dealers or resellers who are subject to Etekcity’s quality controls and have agreed to adhere to them. Please note that products purchased from an unauthorized website or unauthorized dealer may be counterfeit, used, defective, or unsuitable for use in your country. You can protect yourself and your products by ensuring you purchase only from Etekcity or its authorized dealers.

If you have questions about a specific reseller, or if you believe you purchased your product from an unauthorized reseller, please contact our Customer Service at support@etekcity.com.

What is Not Covered?

• Normal wear and tear, including parts that may wear out over time (e.g., batteries, filters, cleaning brushes, essential oil pads, etc.).
• If the proof of purchase has been altered or is illegible in any way.
• If the model number, serial number, or production date code on the product has been altered, removed, or made illegible.
• If the product has been modified from its original condition.
• If the product has not been used in accordance with the instructions and guidelines in the user manual.
• Damage caused by connecting peripherals, additional devices, or accessories not recommended in the user manual.
• Damage or defects caused by accident, misuse, improper, or inadequate maintenance.
• Damage or defects caused by product maintenance or repair by an unauthorized service provider or any person other than Etekcity.
• Damage or defects occurring during commercial use, rental use, or any use for which the product is not intended.
• If the device has been damaged, including but not limited to damage from animals, lightning, abnormal voltage, fire, natural disasters, transit, dishwasher, or water (unless the user manual explicitly states the product is dishwasher safe).
• Incidental and consequential damages.
• Damage or defects exceeding the cost of the product.

Claim Your Limited Warranty in 5 Easy Steps:

1. Ensure your product is still within the stated warranty period.
2. Ensure you have a copy of the receipt and order number or proof of purchase.
3. Make sure you have your product. Do NOT discard your product before contacting us.
4. Contact our Customer Service via support@etekcity.com.
5. Once our Customer Service approves your request, please return the product along with a copy of the receipt and order number.

Sole and Exclusive Remedy

THE FOREGOING LIMITED WARRANTY CONSTITUTES ETEKCITY CORPORATION’S EXCLUSIVE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY OR OTHER NON-CONFORMITY OF THE PRODUCT COVERED BY THIS LIMITED PRODUCT WARRANTY STATEMENT. THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. NO EMPLOYEE OF ETEKCITY CORPORATION OR ANY OTHER PARTY IS AUTHORIZED TO GIVE ANY WARRANTY IN ADDITION TO THE LIMITED WARRANTY CONTAINED HEREIN.

Disclaimer of Warranties

ETEKCITY CORPORATION PROVIDES THE PRODUCTS YOU PURCHASE FROM ETEKCITY CORPORATION ON AN "AS IS" AND "AS AVAILABLE" BASIS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR THE WARRANTIES EXPRESSLY STATED IN THIS LIMITED PRODUCT WARRANTY POLICY, ETEKCITY CORPORATION HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER ETEKCITY CORPORATION, ITS AFFILIATES, NOR ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS SHALL BE LIABLE FOR: (A) ANY DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH PRODUCTS PURCHASED FROM ETEKCITY CORPORATION, WHICH EXCEED THE PURCHASE PRICE PAID BY THE BUYER FOR SUCH PRODUCTS, OR (B) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ETEKCITY CORPORATION OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES. AND REGARDLESS OF WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE. OUR LIABILITY SHALL IN NO EVENT EXCEED THE ACTUAL AMOUNT YOU PAID FOR THE DEFECTIVE PRODUCT, AND WE SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT OR INDIRECT CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, SPECIAL DAMAGES, OR LOST PROFITS.

EXCEPT AS SPECIFIED IN THIS LIMITED PRODUCT WARRANTY STATEMENT, ETEKCITY CORPORATION IS NOT RESPONSIBLE FOR COSTS ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF PRODUCTS PURCHASED FROM IT, INCLUDING BUT NOT LIMITED TO LABOR, INSTALLATION, OR OTHER COSTS INCURRED BY THE USER, AND SPECIFICALLY ANY COSTS ASSOCIATED WITH THE REMOVAL OR REPLACEMENT OF ANY PRODUCT.

Other Rights You May Have

IN SOME JURISDICTIONS, THE FOLLOWING ARE NOT PERMITTED: (1) THE EXCLUSION OF IMPLIED WARRANTIES; (2) THE LIMITATION OF THE DURATION OF IMPLIED WARRANTIES; AND/OR (3) THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; THEREFORE, THE DISCLAIMERS IN THIS POLICY MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, YOU ONLY HAVE THE IMPLIED WARRANTIES WHICH ARE EXPRESSLY REQUIRED TO BE PROVIDED BY APPLICABLE LAW. THE LIMITATIONS OF WARRANTY, LIABILITY, AND REMEDIES APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ALTHOUGH THIS LIMITED WARRANTY GRANTS YOU SPECIFIC RIGHTS, YOU MAY HAVE OTHER RIGHTS IN YOUR JURISDICTION. THIS LIMITED WARRANTY STATEMENT IS GOVERNED BY THE LAWS APPLICABLE TO YOU AND THE PRODUCT. PLEASE INFORM YOURSELF ABOUT THE LAWS IN YOUR COUNTRY TO FULLY UNDERSTAND YOUR RIGHTS.

Changes to this Statement

We may change the availability of this Limited Warranty at our discretion, but any changes will not be retroactive.

This warranty is provided by:
VESYNC (SINGAPORE) PTE. LTD.
6 Raffles Quay, #14-06, 048580 Singapore

Customer Service

If you have any questions or concerns about your new product, please contact our helpful Customer Service team.

VESYNC (SINGAPORE) PTE. LTD.
6 Raffles Quay, #14-06, 048580 Singapore

Email: support.uk@etekcity.com

*Please have your PDF invoice or a screenshot ready before contacting Customer Service.

Data Access in the EU

When you connect your product via the VeSync app, the app can generate data. You can access, retrieve, or delete this data as needed. For more information, see:

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