Dreame X50 Ultra Robot Vacuum Cleaner User Manual

Safety Information

IMPORTANT SAFETY INSTRUCTIONS

• When using an electrical appliance, basic safety precautions must always be followed, including the following:
• BEFORE USE (OF THIS APPLIANCE), READ ALL INSTRUCTIONS. Failure to follow warnings and instructions may result in electric shock, fire, and/or serious injury.
• For household use only.

Warnings

• To reduce the risk of fire, electric shock, or injury:
• Do not use outdoors or on wet surfaces.
• Do not allow it to be used as a toy. Close attention is necessary when used by or near children, pets, or plants.
• Use only as described in this manual. Use only manufacturer's recommended attachments.
• Do not use with a damaged cord or plug. If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle the charging station, including the charger plug and charger terminals, with wet hands.
• Do not put any objects into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Turn off all controls before unplugging from outlet.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
• Connect to a properly grounded outlet only. See Grounding Instructions.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• To reduce the risk of fire and electric shock due to internal component damage, use only Dreame Trading (Tianjin) Co., Ltd. cleaning fluid designed for use with this appliance. See the Cleaning Fluid section in this manual.
• Do not use without a dust bag.
• Prevent unintentional starting. Ensure the switch is in the off-position before connecting to battery pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing the appliance that has the switch on invites accidents.
• Do not use or store in extremely hot or cold environments (below 0 °C/32 °F or above 40 °C/104 °F). Charge the robot at temperatures above 0 °C/32 °F and below 40 °C/104 °F.
• Charge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
• Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
• When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
• Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
• Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130 °C/266 °F may cause explosion.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Improperly charging or at temperatures outside the specified range may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
• Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
• Place cords from other appliances out of the area to be cleaned.
• Do not use the vacuum cleaner in a room where an infant or child is sleeping.
• Do not use the vacuum cleaner in an area where there are lit candles or fragile objects on the floor to be vacuumed.
• Do not use the vacuum cleaner in a room where there are lit candles on furniture that the vacuum cleaner may accidentally hit.
• Do not allow children to sit on the vacuum cleaner.
• Do not use the vacuum cleaner on a wet surface.
• Use only with power supply unit RCXE0105.
• Risk of injury. The brush may start unexpectedly. Turn off the appliance and remove the brush before cleaning or maintenance.
• Unplug from the mains before cleaning or maintenance.
• Do not use a damaged or modified battery pack or appliance. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.

Grounding Instructions

This appliance must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be inserted into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service person if you are in doubt as to whether the outlet is properly grounded. Do not modify the plug provided with the appliance – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

This appliance is for use on a nominal 120 V circuit and has a grounding plug that looks like the plug illustrated below. Make sure that the appliance is connected to an outlet having the same configuration as the plug. No adapter should be used with this appliance.

Diagram description: A standard US-style three-prong plug (Type B) with a round grounding pin at the bottom and two flat parallel pins above it. It is labeled "Grounding pin". Next to it is a corresponding wall outlet with three holes, labeled "Grounded outlet".

Product Overview

Package Contents

• Robot: A circular robot vacuum cleaner.
• Power Cable: A standard power cable for connecting the base station.
• Base Station Ramp Extension Board: A board that extends the ramp of the base station.
• Base Station: The main charging and cleaning station for the robot.
• User Manual: The instruction booklet for the device.
• Automatic Cleaning Solution Compartment: A pre-installed compartment for cleaning solution.
• Dust Bag x 2 (1 pre-installed): Two dust bags, one of which is already in the base station.
• Mop Pad x 2 (pre-installed): Two mop pads, pre-installed.
• Mop Pad Holder x 2: Two holders for the mop pads.
• Cleaning Tray Filter (pre-installed): A filter for the cleaning tray.
• Cleaning Solution: A bottle of cleaning solution.
• Cleaning Tool: A small tool for maintenance.

Robot

Dock Button

• Press the button to send the robot back to the base station.
• Press and hold for 3 seconds to turn off child lock.

Power / Clean Button

• Press and hold for 3 seconds to turn on or off.
• Press to start cleaning after turning on the robot.

Circular Status Indicator

• Solid blue: Cleaning or cleaning completed.
• Solid green: Charging.
• Flashing orange: Error.

Button Status Indicator

• Solid white: Cleaning or cleaning completed.
• Breathing white: Charging (not low battery).
• Orange: Standby with low battery or paused with low battery.
• Breathing orange: Charging (low battery).
• Flashing orange: Error.
• Flashing pink: Camera is active.

Note:

Pressing any button on the robot will pause its cleaning or return to charging. Child lock can be activated/deactivated via the Dreamehome app.

Robot and Sensors

The robot's top view shows:

• LED Auxiliary Light
• AI IR Camera
• HD AI Camera
• Microphones
• VersaLift Sensor
• Bumper
• Bumper Window
• 3D Dual-line Laser Sensors

The robot's top cover, when opened, reveals:

• Reset Button / Wi-Fi Indicator: Press and hold for 3 seconds to restore factory settings.
• Cover
• Automatic Emptying Vent
• Edge Sensor
• Charging Contacts
• Automatic Water Refill
• Connectors

Note

The VersaLift sensor activates when the robot is in standby, charging at the base station, or cleaning areas with low clearance. Do not move the robot when cleaning areas with low clearance, as this may affect its positioning.

Edge Sensors

The robot's underside shows:

• Carpet Sensor
• Side Brush Attachment Assembly
• Brush Guard
• Cleaning Foot
• Main Wheel
• MopExtend Assembly
• Omnidirectional Wheel
• Main Brushes
• Cleaning Foot
• Main Wheel
• Brush Protection Clips
• Mop Pad Holder Mounting Holes
• Wheels

Dust Box

The dust box components include:

• Automatic Emptying Vent
• Dust Box Clip
• Filter Clip

Mop Assembly

The mop assembly includes:

• Mop Attachment Area
• Mop Pad Holder
• Mop Pad

Base Station

The base station components include:

• Cover
• Used Water Tank
• Clean Water Tank
• Dust Tank Cover
• Cleaning Tray
• Cleaning Tray Filter
• Extension Board

Status Indicator

• Solid white: Base station is connected to power.
• Orange: Base station has an error.

The base station's front panel shows:

• Automatic Cleaning Solution Compartment
• Filter
• Automatic Emptying
• Signal Area
• Dust Bag Opening
• Charging Contacts
• Automatic Watering
• Output Addition

The base station's rear panel shows:

• Dedicated slot for connecting the water supply kit for automatic refilling and draining.
• I: On
• O: Off
• Power Port
• Power Cable Storage Slot

Note

The water supply kit for automatic refilling and draining must be purchased separately (available only in certain regions).

Used Water Tank

The used water tank components include:

• Water Tank Clip
• Floating Ball

Clean Water Tank

The clean water tank components include:

• Water Tank Clip
• Water Pipe
• Filter
• Scale Inhibitor
• Float

Preparing Your Home

Before cleaning, remove unstable, fragile, valuable, or dangerous objects and clear cables, fabrics, toys, hard and sharp objects from the floor to prevent the robot from getting tangled, scratched, or overturned, and to avoid loss.

Diagram description: An illustration showing various household items (toys, cables, shoes) on the floor with a large 'X' over them, indicating they should be removed before robot operation. Another illustration shows a robot vacuum approaching a staircase, with a checkmark indicating a physical barrier should be placed at the edge of the stairs.

Before cleaning, place a physical barrier at the edge of stairs to ensure safe and smooth robot operation.

Open the doors of the rooms to be cleaned and place furniture in the correct position to allow more space.

Diagram description: An illustration showing an open door and furniture placed against walls, indicating a clear path for the robot. Another illustration shows a person standing in a doorway or narrow passage with an 'X' over them, indicating not to block the robot's path.

To prevent the robot from missing areas that need cleaning, do not stand in front of the robot, on the threshold, in the hallway, or in narrow places.

Note:

When using the robot for the first time, observe it during cleaning to promptly remove any obstacles. The LED auxiliary light provides additional illumination in dimly lit environments. Do not vacuum hard objects such as stones, steel balls, and toy parts, or sharp objects such as construction debris, broken glass, and nails, as this may scratch the floor.

Before Use

1. Place the Base Station and Connect to Power

Place the base station in the most open area with a good Wi-Fi signal. Leave enough space as shown in the diagram and remove all objects in the shaded area. Insert the power cable into the base station and plug it into the outlet.

Diagram description: An illustration showing the base station placed against a wall. There are indications for required clear space: ">2" (more than 2 inches) on the sides and front, and ">39" (more than 39 inches) in front of the base station. Another diagram shows the power cable being inserted into the base station's power port, with "I: On" and "O: Off" labels for the power switch. The text indicates to firmly insert the power cable upwards until the indicator lights up.

Note:

Ensure that no objects obstruct the signal area. To prevent wooden floors or carpets from getting wet from water stains, it is recommended to place the base station on tiles or marble floors.

2. Install the Ramp Extension Board

Diagram description: An illustration showing the ramp extension board being attached to the front of the base station. It also points to the cleaning tray filter.

Note

Ensure the cleaning tray filter is installed in its place.

3. Remove Robot Protection and Install Mop Assembly

Diagram description: A sequence of illustrations showing how to remove protective packaging from the robot and then how to attach the mop assembly to the robot's underside. Step 1 shows removing a protective film. Step 2 shows attaching the mop pad holders. Step 3 shows attaching the mop pads to the holders. Step 4 shows the complete mop assembly attached to the robot.

4. Connect the Robot to the Base Station

Press and hold the power button (symbol: ⏻) on the robot for 3 seconds to turn it on. Place the robot on the base station with the mop assembly facing the cleaning tray. You will then hear a voice announcement when the robot successfully connects to the base station. After the robot is fully charged, the status indicators on the robot and base station will remain lit for 10 minutes and then turn off.

Diagram description: An illustration showing the robot docking with the base station, aligning its mop assembly with the cleaning tray.

Note

It is recommended to fully charge the robot before first use. If the robot cannot be turned on after the battery is depleted, manually connect the robot to the station and charge it.

5. Add Cleaning Solution (Cleaning Fluid Section)

(1) Remove the dust bin cover and pull out the automatic cleaning solution compartment.

(2) Open the top lid of the compartment and add cleaning solution.

Diagram description: A sequence of illustrations showing how to access and refill the cleaning solution compartment. First, the dust bin cover is removed. Then, the cleaning solution compartment is pulled out. Finally, its lid is opened, and cleaning solution is poured in.

(3) Close the compartment lid, put it back into the base station, and then reinstall the dust bin cover. The cleaning solution will be automatically refilled during operation.

Diagram description: An illustration showing the cleaning solution compartment being reinserted into the base station, and the dust bin cover being reinstalled.

Note:

The automatic cleaning solution compartment can be filled with cleaning solution. Do not add any other liquid than the officially approved cleaning solution to prevent malfunction. Reinstall the automatic cleaning solution compartment until it clicks into place.

WARNING

To reduce the risk of fire and electric shock due to internal component damage, use only Dreame Trading (Tianjin) Co., Ltd. cleaning fluid (for Dreame X50 Ultra) designed for use with this appliance.

6. Add Clean Water to the Clean Water Tank

Remove the clean water tank from the base station and fill it with clean water. Then reinstall it back into the base station.

Diagram description: A sequence of illustrations showing how to remove the clean water tank from the base station, open its lid, fill it with water, and then reinstall it.

Note

Do not add hot water to the water tank, as this may cause it to deform.

Connecting to the Dreamhome App

1. Download the Dreamehome App

Remove the robot cover and scan the QR code on the robot or search for "Dreamehome" in the app store to download and install the app.

Diagram description: An illustration of the robot with its top cover removed, revealing a QR code. Next to it, a smartphone screen shows the Dreamehome app icon.

Note:

Only 2.4 GHz Wi-Fi is supported. Due to app software updates, actual operations may differ from the instructions in this manual. Follow the instructions according to the current app version.

2. Add Device

Open the Dreamehome app, tap "Scan QR code to connect" and re-scan the same QR code on the robot to add the device. Follow the instructions to complete the Wi-Fi connection.

Diagram description: An illustration of the robot with its top cover removed, showing the QR code. Next to it, a smartphone screen shows the Wi-Fi indicator status.

Wi-Fi Indicator:

• Slowly flashing: Waiting for connection.
• Quickly flashing: Connecting.
• Solid: Connected.

Note:

To reset Wi-Fi, repeat step 2 and then follow the instructions to complete the Wi-Fi connection.

How to Use

Power On/Off

To turn on the robot, press and hold the power button (symbol: ⏻) for 3 seconds. The power indicator will remain lit. Alternatively, place the robot on the base station, aligning the robot's charging contacts with the base station's contacts, and the robot will automatically turn on and begin charging. To turn off the robot, move it away from the base station and press and hold the power button (symbol: ⏻) for 3 seconds.

Quick Mapping

After the initial network setup, follow the instructions in the app to quickly create a map. The robot will start mapping without cleaning. When the robot returns to the base station, the mapping process is complete, and the map is automatically saved.

Pause/Sleep

When the robot is running, press any button to pause it. If the robot is paused for more than 10 minutes, it will automatically enter sleep mode. All indicators on the robot will turn off. Press any button on the robot or use the app to wake up the robot.

Note

If the robot is stopped and placed on the base station, the current cleaning process will be terminated.

Automatic Cleaning Interruption

If the battery is too low, the robot will automatically return to the base station to charge. After the battery is charged to an appropriate level, it will resume unfinished cleaning tasks.

Note:

To use this function, enable it in the app.

Do Not Disturb (DND) Mode

If the robot is set to Do Not Disturb (DND) mode, it will not continue cleaning. DND mode is off by default. You can enable or adjust the DND period using the app. By default, the DND period is 22:00-8:00.

Note:

Scheduled cleaning tasks will be performed as usual during the DND period. After the DND period ends, the robot will resume cleaning where it left off.

Robot Restart

If the robot stops responding or cannot be turned off, press and hold the power button (symbol: ⏻) for 10 seconds to force it off. Then, press and hold the power button (symbol: ⏻) for 3 seconds to turn on the robot.

Vacuuming and Mopping

Note

After installing the mop, the robot will operate in "vacuuming and mopping" mode during its first use.

1. Start Cleaning

Press the power button (symbol: ⏻) on the robot or use the app to start the robot from the base station. The robot will then plan an optimal cleaning path and perform cleaning based on the created map.

Diagram description: An illustration showing the robot starting from the base station.

Note:

To ensure the robot returns easily to the base station after cleaning, it is recommended that the robot starts from the base station. Mop pads will be cleaned before the robot starts mopping, please wait patiently. Do not move the base station, clean water tank, used water tank, or cleaning tray filter during operation. In the app, you can enable hot water cleaning for mop pads, which applies to all modes. To prevent scalding, do not touch the water outlet when the function is enabled.

2. Automatic Mop Washing

During cleaning, the robot will automatically return to the base station to wash the mop pads based on the mop pad cleaning frequency set in the app. The base station will automatically refill the water tank, and the robot will continue cleaning.

Diagram description: An illustration showing the robot returning to the base station for automatic mop washing.

3. Automatic Dust Bin Emptying and Mop Pad Washing and Drying

After the robot finishes cleaning and returns to the base station to charge, the base station will automatically empty the dust bin and then wash and dry the mop pads.

Diagram description: An illustration showing the robot docked at the base station, which is performing automatic dust emptying and mop washing/drying.

Note:

If the automatic emptying function is disabled in the app, the base station will not automatically empty the dust bin. The base station will empty the dust bin according to the settings in the app.

Mop After Vacuuming

Enable the mop after vacuuming function in the app, and the robot will automatically remove the mop assembly at the base station and vacuum the floor. After vacuuming is complete, the robot will return to the base station to install the mop assembly, and the base station will automatically empty the dust bin. Then, after lifting the main brushes and side brush, the robot will start mopping.

Vacuuming Only

Enable the vacuuming function in the app, and the robot will automatically remove the mop from the base station and start vacuuming.

Mopping Only

Enable the mopping function in the app, and the robot will automatically check if the mop assembly is installed on the base station. If not, the robot will install the mop assembly and start mopping after lifting the main brushes and side brush.

Routine Maintenance

Parts

To keep the robot in good condition, it is recommended to refer to the accessory usage in the app or the following table for routine maintenance.

Note:

Maintenance and replacement frequency depend on actual usage. If an exception occurs due to special circumstances, quick maintenance or replacement is recommended.

Cleaning Tray Filter

1. After cleaning the mop pad, remove the robot and remove the cleaning tray filter.

Diagram description: An illustration showing the robot being lifted off the base station, and then the cleaning tray filter being removed from the base station.

2. Rinse the cleaning tray filter with clean water, wipe it, and then reinstall it into the cleaning tray.

Diagram description: An illustration showing the cleaning tray filter being rinsed under water, then wiped, and finally reinstalled into the base station's cleaning tray.

3. Using the app or by pressing the dock button (symbol: ⏻), return the robot to the base station or manually place the robot back.

Diagram description: An illustration showing the robot being placed back onto the base station.

Dust Bag

1. Remove the dust bin cover and discard the dust bag.

Diagram description: An illustration showing the dust bin cover being lifted from the base station, and then the dust bag being removed.

Note:

Pulling the handle upwards seals the bag to prevent accidental spillage of dust and debris.

2. Remove dust and debris from the filter with a dry cloth.

Diagram description: An illustration showing the dust bag being removed and the filter area being wiped clean with a cloth.

3. Install a new dust bag.

Diagram description: An illustration showing a new dust bag being inserted into the base station.

Used Water Tank

1. Remove the used water tank, open its lid, and pour out the used water.

Diagram description: An illustration showing the used water tank being removed from the base station, its lid being opened, and dirty water being poured out.

2. Rinse the used water tank with clean water and clean the inner wall of the tank with the provided cleaning tool.

Diagram description: An illustration showing the used water tank being rinsed with water and cleaned with a brush tool.

Note

The floating ball in the used water tank is a movable part. Do not apply too much force when cleaning it to avoid damage.

Main Brushes

1. Press the brush cover clips inwards to remove the brush cover, then remove the brushes from the robot.

Diagram description: An illustration showing how to press the clips on the brush cover to release it, and then how to remove the main brushes from the robot.

2. Pull out the brushes as shown in the diagram. Use the provided cleaning tool to remove any hair tangled in the brushes. After cleaning the brushes, firmly insert them into the main brush holder until they click into place.

Diagram description: An illustration showing how to pull out the main brushes and use a cleaning tool to remove tangled hair. It also shows the brushes being reinserted until a "Click" sound is heard.

Note:

Be careful when pulling out the main brushes to avoid injury.

3. With the arrows on the screen pointing upwards, slide the main brush holder diagonally downwards into the grooves.

Diagram description: An illustration showing the main brush holder being inserted into the robot's grooves, aligning with arrows.

Side Brush

Unscrew the side brush with a screwdriver, clean it from hair, and then screw it back on.

Diagram description: An illustration showing how to unscrew the side brush, clean it, and screw it back on.

Mop Pad Holders

Remove and clean the mop holders.

Diagram description: An illustration showing how to remove the mop pad holders from the robot and then how to clean them.

Omnidirectional Wheel

Diagram description: An illustration showing how to remove the omnidirectional wheel from the robot using a small tool (like a screwdriver) to separate the axle and tire.

Note:

Using a tool, such as a small screwdriver, separate the axle and tire of the omnidirectional wheel. Do not use excessive force. Rinse the omnidirectional wheel under running water and reinsert it after it is completely dry.

Dust Box and Filter

1. Remove the robot cover and press the dust bin clip to remove the dust bin.

Diagram description: An illustration showing the robot's top cover being removed, and then the dust bin being unclipped and removed.

2. Remove the dust bin filter and then empty the dust bin.

Diagram description: An illustration showing the filter being removed from the dust bin, and the dust bin being emptied.

3. Gently tap the filter basket to remove debris.

Diagram description: An illustration showing the filter being gently tapped to dislodge dust.

Note

Do not attempt to clean the filter with a brush, finger, or sharp objects to avoid damage.

4. Before reassembly, rinse the dust box and filter with water and dry them completely.

Diagram description: An illustration showing the dust box and filter being rinsed with water and then left to dry for 24 hours.

Note:

Rinse the dust box and filter with clean water only. Do not use any cleaning agents. Use the dust box and filter only when they are completely dry.

Robot Sensors

Wipe the robot's sensors with a soft, dry cloth as shown in the following diagram:

Diagram description: Illustrations showing various sensors on the robot and indicating they should be wiped clean.

• VersaLift Sensor
• Bumper Window
• 3D Dual-line Laser Sensors
• Edge Sensor
• Bumper
• Carpet Sensor (on the underside)

Note

A wet cloth may damage the sensitive components of the robot and base station. Use a dry cloth for cleaning.

Charging Contacts and Signal Area

Clean the charging contacts and signal area with a soft, dry cloth.

Diagram description: Illustrations showing the charging contacts on the robot and the signal area on the base station being wiped clean.

Automatic Emptying Ventilation Openings

Clean the automatic emptying ventilation openings of the robot and base station with a soft, dry cloth.

Diagram description: Illustrations showing the ventilation openings on the robot and base station being wiped clean.

Mop Pads

Remove the mop covers from the mop cover holders for replacement.

Diagram description: Illustrations showing how to detach the mop pads from their holders.

Battery

The robot contains a high-performance lithium-ion battery. Ensure the battery is well charged during daily use to maintain its optimal performance. If the robot is not used for a long time, turn it off and store it. To prevent damage due to excessive discharge, charge the robot at least once every three months.

Troubleshooting

Robot does not turn on.

• Battery is depleted. Charge the robot on the base and try again.
• Battery temperature is too low or too high. It is recommended to operate the appliance at temperatures between 0 °C and 40 °C.

Robot does not charge.

• The base station is not connected to power; check that both ends of its power cable are properly plugged in.
• Poor contact between the charging contacts on the base station and the robot; clean the charging contacts.
• Check for foreign objects on the robot's connectors and remove any if present.

Robot does not connect to Wi-Fi.

• The Wi-Fi network password is incorrect. Check that the password used for Wi-Fi connection is correct.
• The robot does not support 5 GHz Wi-Fi connection. Check that the robot is connected to a 2.4 GHz Wi-Fi connection.
• The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
• The robot may not be ready for configuration. Exit and re-enter the app, then try again according to the instructions.

Robot cannot find the base station and return to it.

• The base station is unplugged or moved when the robot is not on it. Plug in the base station or place the robot on the base station to charge.
• There are too many obstacles around the base station. Place the base station in a clearer area.
• Moving the robot may change its position, and if the position change fails, it will re-create the map. If the robot is too far from the base station, it may not return automatically; in such a case, you will need to manually place the robot on the base station.
• Wipe the signal area on the base station to remove dust or debris.

Robot gets stuck in front of the base station and cannot return to it.

• Check that there is enough space on both sides or in front of the base station so that the robot is not blocked.
• The path to return to charging is blocked, e.g., doors are closed.
• The robot may slip if the floor in front of the base station is too wet. In such a case, clean up the excess water before the next attempt.
• It is recommended to move the base station to another location and try again.
• Make sure the ramp extension board is installed correctly.

Robot does not turn off.

• The robot cannot be turned off while charging. It is recommended to unplug the robot from the base station and then turn it off by pressing and holding the power button for 3 seconds.
• If the robot cannot be turned off by performing step 1, press and hold the power button for 10 seconds to force it off. If the problem persists, contact after-sales service.

Charging speed is slow.

• When the battery is depleted, it takes approximately 4.5 hours to fully charge the robot.
• If you operate the robot at temperatures outside the specified range, the charging speed will automatically decrease to extend battery life.
• The charging contacts of both the robot and the base station may be dirty; wipe them with a dry cloth.

Robot noise increases during operation.

• Check if the dust box filter is clogged. If so, clean or replace it.
• A hard object may be trapped in the main brushes or dust box. Check and remove any hard objects.
• Main brushes or side brush may be tangled. Check and remove any foreign objects.
• Switch the suction mode to Standard or Quiet.

Robot moves without following the set path.

• Objects such as power cables and slippers should be arranged before using the robot.
• Operating on a wet, slippery surface causes the main wheel to slip. It is recommended to dry wet areas before using the robot.
• Wipe the bumper window and 3D dual-line laser sensors on the robot with a clean, soft cloth to keep them clean and unobstructed.

Robot misses rooms that need cleaning.

• Make sure the doors of the rooms to be cleaned are open.
• The area in front of the room to be cleaned may be wet and slippery, which can cause the robot to slip and operate abnormally.
• Try drying the floor before using the robot.

Robot does not resume cleaning after charging.

• Make sure the robot is not set to Do Not Disturb (DND) mode, which prevents it from resuming cleaning.
• The robot will not resume cleaning after you manually place it on the base station or send it to charge via the app or button (symbol: ⏻).

Station cannot automatically empty the dust bin.

• Check if the dust bag in the dust bin is full.
• If the dust bag is not full, check if there are any obstacles at the automatic emptying openings of the robot, base station, or dust box. If there are, clean the clogged part promptly.

Water level in the cleaning tray is abnormal.

• Check if the seal on the used water tank is loose or improperly installed, and if so, manually reset it. If the problem persists, contact after-sales service.
• Gently press the clean water tank to ensure it is properly installed.
• Remove the cleaning tray filter and check if the wastewater drain is clogged, and clean it.
• Check the cleaning solution. Do not add any liquid other than the officially approved cleaning solution.

Mop holder is abnormally lifted.

Remove the mop holder and check if any foreign object is stuck in it, and try restarting the robot. If the problem persists, contact after-sales service.

Water is under the clean water tank or around the seal.

When removing the clean water tank, some water may remain in the pipe under the tank or around the seal. This is normal. Wipe it with a dry cloth.

Specifications

Robot

During normal use of this device, the distance between the antenna and the user's body should be at least 20 cm.

Base Station

Note

Rated power (hot water cleaning) is the power value during a representative period (water temperature 25 °C/77 °F).

Warranty Conditions

A 2-year warranty applies to new products purchased through the Robotworld sales network. In case of repair or other service during the warranty period, please contact the product seller directly; the original purchase receipt with the purchase date must be presented.

The following circumstances are considered a breach of warranty conditions for which a claim cannot be recognized:

• Use of the product for a purpose other than that for which it is intended, or failure to follow instructions for maintenance, operation, and product service.
• Damage to the product by natural disaster, unauthorized person intervention, or mechanical damage caused by the buyer (e.g., during transport, cleaning with unsuitable means, etc.).
• Natural wear and aging of consumables or components during use (e.g., batteries, etc.).
• Exposure to adverse external influences, such as solar radiation and other radiation or electromagnetic fields, liquid ingress, object ingress, power surges in the network, electrostatic discharge (including lightning), faulty power supply or input voltage, and unsuitable polarity of this voltage, chemical processes, e.g., used sources, etc.
• If someone has performed modifications, changes in design, or adaptations to change or extend the product's functions beyond its purchased design or used non-original components.

EU Declaration of Conformity

This product complies with all applicable European Union directives. The full text of the declaration of conformity can be found at the end of this user manual.

The CE mark indicates conformity with European Union directives.

WEEE

This product must not be disposed of as ordinary household waste in accordance with EU Directive on Waste Electrical and Electronic Equipment (WEEE - 2012/19/EU). Instead, it must be returned to the point of purchase or handed over to a public collection point for recyclable waste. By ensuring the correct disposal of this product, you will help prevent potential negative consequences for the environment and human health that could otherwise be caused by inappropriate waste handling of this product. For more information, contact your local authority or nearest collection point. Improper disposal of this type of waste may result in penalties in accordance with national regulations.

Diagram description: The WEEE symbol, which is a crossed-out wheeled bin, indicating that the product should not be disposed of with household waste.