Hisense Dehumidifier Use and Installation Manual

Models: DH5024K1W, DH5024KP1G, DH5024W1WG

Safety Information

Your safety and the safety of others are very important. Hisense has provided many important safety messages in this manual and on the appliance. Always read and obey all safety messages to reduce the risk of fire, electrical shock, or injury when using the appliance.

Important Safety Instructions

Explanation of Symbols Displayed on the Unit

A2L WARNING
This symbol indicates the appliance uses a flammable refrigerant. If the refrigerant leaks and is exposed to an external ignition source, there is a risk of fire.
? CAUTION
This symbol indicates the operation manual should be read carefully.
?️ CAUTION
This symbol indicates service personnel should handle this equipment with reference to the installation manual.
ℹ️ CAUTION
This symbol indicates information is available, such as the operating manual or installation manual.

Circuit Diagram

The circuit diagram illustrates the internal electrical connections of the dehumidifier. Key components include a MICRO SWITCH (WATER), POWER UNIT, CAPACITOR, FAN MOTOR, COMPRESSOR MOTOR, CONTROL UNIT (which may include Wi-Fi functionality for compatible models), TEMP. SENSOR (coil pipe), and TRANSFORMER. The diagram shows connections for 115Vac/60Hz power input, and indicates that Wi-Fi functionality is only applicable to models with Wi-Fi.

Precautions for Using R32 Refrigerant

The basic installation procedures are similar to conventional refrigerants (R22 or R410A), but specific attention must be paid to the following:

  1. Transport of equipment containing flammable refrigerants: Comply with transport regulations.
  2. Marking of equipment using signs: Comply with local regulations.
  3. Disposal of equipment using flammable refrigerants: Comply with national regulations.
  4. Storage of equipment/appliances: Store in accordance with manufacturer's instructions.
  5. Storage of packed (unsold) equipment: Packaging must prevent mechanical damage that could cause refrigerant leaks. Local regulations determine the maximum number of units stored together.
  6. Information on servicing:
    • Checks to the area: Before working on systems with flammable refrigerants, safety checks are necessary to minimize ignition risk. Work on the refrigerating system must follow controlled procedures to minimize flammable gas/vapor presence.
    • General work area: All maintenance staff must be instructed on the work. Avoid confined spaces. Section off the area and control flammable materials.
    • Checking for presence of refrigerant: Use an appropriate refrigerant detector before and during work. Ensure the detector is suitable for flammable refrigerants (non-sparking, sealed, intrinsically safe). Calibrate the detector to the refrigerant's LFL (25% maximum).
    • Presence of fire extinguisher: Have a dry powder or CO2 fire extinguisher available if hot work is conducted.
    • No ignition sources: Do not use any ignition sources (including smoking) when working on refrigeration systems involving flammable refrigerant pipework. Ensure the area is free of flammable hazards and ignition risks. Display "No Smoking" signs.
    • Ventilated area: Ensure the area is open or adequately ventilated before and during work to safely disperse released refrigerant externally.
    • Checks to the refrigeration equipment: Electrical components must be fit for purpose and correct specification. Follow manufacturer's guidelines. For flammable refrigerants, verify charge size vs. room size, ventilation machinery operation, and absence of obstructions. Check secondary circuits for refrigerant presence if an indirect system is used. Ensure markings are visible and legible. Refrigeration pipes/components must be positioned to avoid corrosion unless made of resistant materials.
    • Checks to electrical devices: Repair and maintenance include initial safety checks and component inspection. If a fault compromises safety, do not connect electrical supply until it's resolved. If temporary operation is needed, report it to the owner. Initial safety checks include: discharged capacitors (safely to avoid sparking), no live electrical components/wiring exposed during charging/recovery/purging, and earth bonding continuity.
  7. Repairs to sealed components: Disconnect all electrical supplies before removing sealed covers. If electrical supply is necessary, use a continuously operating leak detection system at critical points. Ensure casing protection is not altered, including cables, connections, terminals, seals, and glands. Mount apparatus securely. Ensure seals prevent flammable atmospheres ingress.
  8. Repairs to intrinsically safe components: Do not apply permanent inductive or capacitance loads exceeding permissible voltage/current. Only intrinsically safe components can be worked on live in flammable atmospheres. Use correct test apparatus. Replace components only with manufacturer-specified parts.
  9. Cabling: Check cabling for wear, corrosion, excessive pressure, vibration, sharp edges, or other adverse environmental effects. Consider aging and continuous vibration from compressors/fans.
  10. Detection of flammable refrigerants: Do not use potential ignition sources (e.g., halide torch, naked flame) for leak detection.
  11. Leak detection methods: Electronic leak detectors are acceptable but may need recalibration (in a refrigerant-free area). Ensure the detector is not an ignition source and is suitable for the refrigerant. Calibrate to 25% LFL. Leak detection fluids are suitable but avoid chlorine-containing detergents. If a leak is suspected, remove/extinguish all naked flames. If brazing is required, recover or isolate all refrigerant from the system, then purge with oxygen-free nitrogen before and during brazing.
  12. Removal and evacuation: Follow conventional procedures, but for flammable refrigerants, adhere to best practice: safely remove refrigerant per local/national regulations, purge circuit with inert gas, evacuate (optional for A2L), purge again with inert gas (optional for A2L), then open circuit by cutting/brazing. Recover refrigerant into correct cylinders. Purge systems with oxygen-free nitrogen to render them safe. Do not use compressed air or oxygen for purging. Repeat purging until no refrigerant remains. Ensure vacuum pump outlet is not near ignition sources and ventilation is available.
  13. Charging procedures: Prevent contamination of different refrigerants. Use shortest possible hoses/lines. Keep cylinders upright. Earth refrigeration system before charging. Label system when charging is complete. Do not overfill. Pressure test with OFN before recharging. Leak test after charging but before commissioning. Perform follow-up leak test before leaving site.
  14. Decommissioning: Technician must be familiar with equipment. Recover all refrigerants safely. Take oil/refrigerant sample for analysis if re-use is planned. Ensure electrical power is available. Familiarize with equipment, isolate electrically. Ensure mechanical handling equipment is available, personal protective equipment is used, recovery process is supervised by a competent person, and recovery equipment/cylinders conform to standards. Pump down refrigerant if possible. Use a manifold if vacuum is not possible. Place cylinder on scales. Operate recovery machine per manufacturer instructions. Do not overfill cylinders (max 80% liquid charge). Do not exceed max working pressure. Remove cylinders/equipment promptly after filling. Do not charge recovered refrigerant into another system unless cleaned/checked.
  15. Labelling: Equipment must be labelled as decommissioned and emptied of refrigerant, with date and signature. Labels must indicate flammable refrigerant.
  16. Recovery: When removing refrigerant for servicing or decommissioning, safely remove all refrigerants. Use appropriate recovery cylinders. Ensure correct number of cylinders for total system charge. Cylinders must be designated and labelled for the recovered refrigerant, complete with pressure relief valve and shut-off valves. Empty recovery cylinders should be evacuated and cooled. Recovery equipment must be in good working order with instructions and calibrated weighing scales. Hoses must have leak-free disconnect couplings and be in good condition. Check recovery machine before use for satisfactory working order, maintenance, and sealed electrical components.
  17. WARNING: Risk of Fire or Explosion. This unit contains flammable refrigerant.

    Additional safety precautions must be followed:

    • Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.
    • The appliance must be stored in a room without continuously operating ignition sources (e.g., open flames, operating gas appliance, or electric heater).
    • Do not pierce or burn refrigerant tubing. Be aware that refrigerants may not contain an odor.
    • Compliance with national gas regulations must be observed.
    • Keep ventilation openings clear of obstruction.
    • The maximum refrigerant charge amount is shown on the nameplate of the air conditioner.
    • When handling, installing, and operating the appliance, care should be taken to avoid damage to the refrigerant tubing.
    • Do not drill holes in the unit.
    • Maintenance, cleaning, and service should only be performed by technicians properly trained and qualified in the use of flammable refrigerants.
    • Dispose of air conditioner in accordance with Federal and Local Regulations. Flammable refrigerants require special disposal procedures. Contact local authorities for environmentally safe disposal.
    • The appliance must be stored to prevent mechanical damage.
    • The appliance must be stored in a well-ventilated area where the room size corresponds to the room area specified for operation.
    • This product contains small parts (e.g., batteries, battery cover, screws) that may cause suffocation if swallowed by children.

Pre-Installation

Package Contents

The dehumidifier package includes the following parts:

Visual representation of the dehumidifier shows the location of these parts: The control panel (A) is on top, handle (B) on top/side, hose cover (C) and bucket handle (D) are on the side, bucket (E) at the bottom front, air filter (F) at the back, power plug (G) at the back, and quick connect hose (H) for pump models.

Electrical Requirements

Specific electrical requirements are listed below. Follow the requirements for the type of plug on the power supply cord.

DANGER: ELECTRICAL SHOCK HAZARD

  • Plug into a grounded 3-prong outlet.
  • Do not remove ground prong.
  • Do not use an adapter.
  • Do not use an extension cord.
  • Failure to follow these instructions can result in death, fire, or electrical shock.

Recommended Grounding Method

This dehumidifier must be grounded. It is equipped with a power supply cord with a three-prong grounding plug. The cord must be plugged into a properly grounded three-prong outlet, grounded in accordance with all local codes and ordinances. If a properly grounded outlet is not available, it is the customer's responsibility to have a properly grounded three-prong outlet installed by a qualified electrician.

Customer's Responsibility

Copies of the standards listed may be obtained from: National Fire Protection Association, 1 Batterymarch Park, Quincy, MA 02169-7471, or visit www.nfpa.org.

Wiring Requirement

Power supplyTime-delay fuse (or circuit breaker)
115V 103.5V min. 126.5V max.15A

Location Requirements

WARNING: To reduce the risk of injury to persons, malfunction, or damage to the product or property when using this appliance, follow basic safety precautions, including the following:

A diagram shows the dehumidifier with recommended clearance of 12 to 18 inches (30.5 to 45.7 cm) from walls or other objects on its sides and back.

Operation

ℹ️ NOTE: In the event of a power failure, your dehumidifier will operate at the previous settings when the power is restored.

1. Using the Control Panel

The control panel features various buttons and indicators for operation. While symbols may differ between models, functions are similar.

ℹ️ NOTE: Set point is relative humidity: lower is more dry, higher is less dry.

Power On or Off

Desired Humidity Mode

ℹ️ NOTE: The de-icing function turns off the compressor if a low temperature occurs. When the de-icer senses the correct operating temperature, the compressor cycles back on. Some freezing is normal when dehumidifiers are used at low temperatures.

Empty Bucket Light

If this light is on, the fan and compressor stop running. This indicates you need to check:

Fan Speed

ℹ️ NOTE: Once the relative humidity of the room hits the desired setting, the compressor will stop and the fan will be off periodically. The fan may periodically turn on to read the humidity level, without the compressor running.

Humidity Level

ℹ️ NOTE: Humidity can only be adjusted manually in Manual Set mode. In Continuous and Auto Dry mode, humidity level is set automatically.

Digital Display

The display shows relative humidity or time (depending on setting).

Timer

To set Timer for a 30-minute to 24-hour delay before the dehumidifier turns off (dehumidifier must be On):

To set Timer to turn on the dehumidifier, with previous setting:

To clear the Timer delay program:

ℹ️ NOTE: Dehumidifier can be either on or off.

To see the remaining time:

ℹ️ NOTE: Empty the water bucket before setting the timer function. If the water bucket becomes full during the Timer function, the Empty Bucket light goes on and dehumidification stops.

Clean Filter

ℹ️ NOTE: When the light is on, it will remain on for 180 hours or until you press Clean Filter button.

Pump (for pump function model only)

This feature pumps water horizontally or vertically to a drain, out a window, or anywhere suitable.

IMPORTANT: You must connect the drain hose to the unit before pressing the Pump button, or the pump will not operate. See "Pump drain" for connecting instructions.

ℹ️ NOTE: If the pump light flashes, it means the pump is not functioning properly. If the drain hose is not correctly connected to the unit or is bent, the pump light will flash and the pump system will not work. See “Troubleshooting” for direction.

2. Normal Sounds

When your dehumidifier is operating normally, you may hear sounds such as:

3. Using the ConnectLife App (Wi-Fi compatible product only)

The ConnectLife app by Hisense provides the ability to conveniently monitor the unit and change settings from anywhere.

Devices Required to Use the Smart AC:

Download and Install the ConnectLife App

To download the ConnectLife app, scan the QR code provided in the manual or go to Google Play or App Store and search for "ConnectLife APP". Follow the in-app instructions to pair your appliance.

Care and Cleaning

1. Draining the Dehumidifier - Bucket Draining

WARNING: Sickness Hazard
Do not drink water collected in water bucket. Doing so can result in sickness.

If a floor drain is not available, or you do not plan to run your dehumidifier continuously, you may simply empty the bucket:

IMPORTANT: If the Empty Bucket light comes on, the dehumidifier will not operate. The bucket may need to be emptied or re-installed.

ℹ️ NOTE:

  • If the water bucket is removed immediately after turning off the dehumidifier, water remaining in the heat exchanger may drip inside the water bucket storage area. Remove the water with a soft cloth.
  • While cleaning, do not touch the water level float.
  • Clean the water bucket once a week during use.
  • If the ambient temperature is low, there is less moisture in the air for the product to remove.
  • Unplug the product before removing the water bucket. If the bucket is removed while the product is operating, the compressor will stop.

2. Gravity Draining

If you plan to run your dehumidifier continuously, you can choose direct draining by attaching a garden hose to the unit.

Models without a pump:

Models with a pump:

For both models:

ℹ️ NOTE:

  • Garden hose sold separately.
  • The drain hose inner diameter should be greater than 1/2 in.
  • The connector is designed for North American garden hoses only.
  • To use the bucket without the garden hose, simply remove the garden hose, then reinstall bucket.
  • For models with pump, you may also cover the connector cover after removing the garden hose.
  • The bucket must be installed and properly aligned for the dehumidifier to operate.

IMPORTANT: In North America the garden hose connectors are 3/4 in. diameter straight (non-tapered) thread with a pitch of 11.5 threads per inch (male part has an outer diameter of 1-1/16 in. (26.99 mm)).

WARNING: Do not injure hands while connecting the hose.

3. Pump Draining (models with a pump)

This feature helps pump water horizontally or vertically with a 16 ft. (487.68 cm) hose included. Water can be pumped to a floor drain, out a window, or anywhere suitable.

ℹ️ NOTE: You must connect the drain hose to the drain hose connector before pressing the Pump button. If the pump does not function properly, see "Troubleshooting" for direction.

To connect the drain hose to the unit:

To disconnect the drain hose:

ℹ️ NOTE: To ensure no leakage, it is recommended that a 1 in. short piece of the drain hose be cut off after 3 disconnections.

4. Cleaning the Water Filter (pump models only)

WARNING: Do not injure hands while disassembling and re-installing the water filter parts.

IMPORTANT: The water filter needs to be cleaned every month on models with an internal pump.

ℹ️ NOTE: If the unit will not be used for a certain period, clean the water filter and drain the dehumidifier completely. Re-install the water filter parts.

Service calls to clean the water filter are not covered under the product warranty.

5. Cleaning the Air Filter

The air filter is removable for easy cleaning. A clean filter helps remove dust, lint, and other particles from the air and is important for best operating efficiency. Check the filter every two weeks to see whether it needs cleaning.

ℹ️ NOTE: Do not wash air filter in the dishwasher or use any chemical cleaner. Air dry filter completely before reinstalling to ensure maximum operating efficiency.

6. Cleaning the Exterior

7. Cleaning the Water Bucket

Every few weeks, rinse the inside of the water bucket with a mild detergent to avoid growth of mold, mildew, and bacteria.

Water level float

The dehumidifier has an EMPTY BUCKET light and a water float (1). The bucket (2) must be properly aligned for the water level float and the EMPTY BUCKET light to work.

ℹ️ NOTE: Be sure the float and handle are snapped correctly in place.

Troubleshooting

Before calling for service, try the suggestions below.

ProblemSolution
Dehumidifier will not operate

DANGER: ELECTRICAL SHOCK HAZARD

  • Plug into a grounded 3-prong outlet.
  • Do not remove ground prong.
  • Do not use an adapter.
  • Do not use an extension cord.
  • Failure to follow these instructions can result in death, fire, or electrical shock.
  • The dehumidifier is turned off. Turn on the dehumidifier.
  • The power supply cord is unplugged. Plug into a grounded 3-prong outlet. See “Pre-Installation” on page 7.
  • A household fuse has blown, or a circuit breaker has tripped. Replace the fuse, or reset the circuit breaker. See “Electrical Requirements” on page 7.
  • The bucket is not installed correctly. Reinstall the bucket so that it fits all the way into the dehumidifier.
  • The bucket needs to be emptied. Empty the bucket.
  • The water level float is not in place. Remove the bucket. Make sure the float is snapped in place. Reinstall the bucket.
  • The dehumidifier suddenly stopped operating and won't turn on. Confirm the power is connected, and the bucket is in place. If the unit still doesn't operate, call Hisense for Warranty service.
Dehumidifier runs but does not dehumidify
  • All models have an automatic de-icing function that will shut off the compressor and allow the fan to run. When the de-icing function senses the correct operating temperature, the compressor will cycle back on.
  • The filter is dirty or obstructed with debris. Clean the filter.
  • The compressor of dehumidifier might be in protection mode. Please check if there is something blocked the air intake and outlet, or ambient temperature is over 90 °F (32.2 °C).
Air coming from the dehumidifier is warm
  • Dehumidifier will put out warm air under normal operating conditions.
Dehumidifier displays error codes
  • If the dehumidifier displays an error code, please contact customer service.
No water comes out from the Quick connect hose (pump function model)
  • The pump function is not activated. Press the Pump button to activate the pump function. The light will turn on.
  • The drain hose is not connected correctly. Ensure the hose is plugged to the bottom of the connector. See Pump Draining.
  • The drain hose is bent or blocked. Ensure the hose is not bent or blocked.
  • The water filter has not been cleaned. Clean the water filter.

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