Polycom VVX 300, 301 & 311 Quick User Guide

Get to Know Your Phone

Soft Keys: These appear as needed. For example, during a conference call, they display functions related to the conference function.

Line Keys: Located to the left and right of the phone screen, these keys indicate the status of your lines and associated activity.

Home View

Home View displays icons that can be tapped to access phone functions.

From Home View, press [menu icon] to display either Lines, Calls, or Active Call View.

Placing Calls

Enter the phone number FIRST, then press Dial, pick up the handset, or press [call icon] or [speakerphone icon].

Answering Calls

To answer with the speakerphone, press or tap Answer. To answer with the handset, pick up the handset. To answer with a headset, press [headset icon]. To answer a new call while on an active call, press Answer. The current call will automatically be placed on hold.

Voicemail

An envelope icon [envelope icon] adjacent to a Line key indicates that you have voicemail. You will also see the voicemail indicator light blinking in the upper right-hand corner.

Tap the designated VM button [VM button] and follow the prompts.

Call Hold and Resume

During a call, tap the Hold soft key. Press the Resume soft key to resume the call.

Call Transfer

During a call, tap the Transfer soft key to place the active call on hold.

To transfer a call unannounced:

Tap Blind [Blind button] in the upper right-hand corner and then dial the number or extension to automatically transfer the call.

To announce the transfer:

Place a call to the party to which you want to transfer the call. After speaking with the second party, tap Transfer [Transfer button] again to complete the transfer.

Placing Conference Calls

Call the first party, and after the call connects, select Confrnc [Confrnc button]. You will now have an active three-way conference call.

Then dial and connect with the second party and press Confrnc [Confrnc button] again.

Press Hold [Hold button] to hold all participants.

Press End Call [End Call button] to remove yourself from the call but keep the other participants connected.

Press Split [Split button] to end the conference and hold all participants.

Muting the Microphone

During a call, press [mute icon] so other parties can't hear you.

To disable Mute, press [unmute icon] again.

This applies to calls using the handset, headset, and speakerphone.

Adjusting Volume

To change call volume, press [volume up icon] or [volume down icon] during a call. To change the ringer volume, press [ringer volume icon] when the phone is idle or ringing.

You can also view short how-to videos about all of these topics at arvig.net/hostedpbx

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