Eken Video Doorbell V5 User Manual

1. The Basics

This section provides an overview of the Eken Video Doorbell V5 and its components, along with a mounting bracket diagram.

Doorbell Components:

• 1. PIR Motion Sensor
• 2. Infrared LED x 6
• 3. Light Sensor
• 4. 166° HD Camera
• 5. Microphone
• 6. Push Button
• 7. LED Indicator
• 8. Speaker
• 9. AC 8V~24V Power Interface
• 10. Reset Button
• 11. Micro USB Port (Battery Charging)
• 12. Battery door

Mounting Bracket Components:

• 13. Power Contact Base
• 14. Mounting Screw Holes *4
• 15. Wire Terminals

The mounting bracket has dimensions of 2.95 inches (75mm) in width, 5.63 inches (143mm) in height, and 3.62 inches (90mm) in depth. The base is 2.36 inches (60mm) wide.

In The Box

The package includes:

• Video Doorbell V5
• Mounting Bracket
• 5 Mounting Screws
• 3 Hardwire/Security Screws
• 5 Anchors
• User Manual
• 3 Batteries (Optional)
• 8GB MicroSD Card (Optional)
• Chime (Optional)

2. Hardwiring

To hardwire the doorbell, connect the wires from your wall to the screws on the back of the doorbell. Ensure the red wire connects to the left screw and the other wire connects to the right screw. This connection utilizes an AC 8V~24V Bell Transformer.

Battery Power

Charging Time: 14 hours using a 1A USB charger (not included) via the doorbell's micro USB port.

Battery Life: Fully charged 18650 batteries can last approximately 3 to 4 months with normal use (around 5-minute events per day). Battery life depends on the number of events captured.

Live View: Up to 30 hours.

Event Handling: If the device captures an excessive number of events daily, the battery may need more frequent recharging. Using the Live View to look or speak also drains the battery. To manage this, adjust motion settings to a lower sensitivity.

WARNING: Ensure 18650 batteries are inserted correctly. Incorrect insertion can cause permanent damage.

The doorbell can be charged via a Micro USB Port (DC5V). The diagram shows the correct placement of rechargeable 18650 batteries and the battery door.

3. Set up your video doorbell in the Tosee APP

Step 1: Download the App

Download the ToSee app from the Apple App Store (iOS) or Google Play (Android). The app will guide you through setting up and remotely controlling your doorbell.

Step 2: Add Device

Open the ToSee app on your smartphone. Tap the '+' icon, then tap 'ADD Device'.

Step 3: Prepare Doorbell

Open the battery cover and pull out the insulation tabs before use.

Step 4: Start Configuration

Tap 'The Red Light is Flashing'.

Step 5: Enter Configuration Interface

Tap 'Enter the Configuration Interface'.

Step 6: Connect to ToSee XXXX

Navigate to WiFi settings on your cellphone and connect to 'TOSEE XXXX'.

Step 7: Proceed to Next Step

Go back to the ToSee app and tap 'Next'.

Step 8: Enter WiFi Details

Find your WiFi network name, tap on it, enter your WiFi password, and tap 'Next'.

Step 9: Enter Administrator Password

Enter your device administrator password and tap 'Next'.

Step 10: Complete Setup

Enter your desired device name and tap 'Complete'.

Step 11: Live View

Tap the doorbell's Live View. If you can see the live feed, the setup is complete.

4. App Live View Interface

The live view interface provides the following controls:

• 1. Back
• 2. Share
• 3. Settings
• 4. Battery status
• 5. Volume control
• 6. Playback access
• 7. Video effects options
• 8. Full screen mode
• 9. Screenshot function
• 10. Talk to visitors
• 11. Record video

NOTICE: Ensure push notifications are enabled in your phone's settings (Settings -> Notifications -> ON). The ToSee app should be selected to receive notifications.

5. Install Your Video Doorbell On The Wall

Installation Steps:

1. Mark 4 drill holes on the wall.
2. Use a drill bit to create holes and insert anchors.
3. Secure the doorbell to the wall using 4 mounting screws and 1 security screw.

The diagram illustrates three steps: Step 1 (mounting the base), Step 2 (sliding the doorbell down), and Step 3 (tightening the screw).

6. Troubleshooting

Q: How to RESET your doorbell?

A: Press and hold the RESET Button for 6 seconds.

Q: How to share your video doorbell with your family?

A: 1. Open the ToSee App. From the home page, tap the doorbell Live View. Tap the 'Share icon' in the top right corner. Enter the device administrator password, then tap 'Confirm'. Tap '+', enter the new user's Nickname, then tap 'Confirm'.

2. On the new user's cellphone, open the ToSee App. From the home page, tap '+' in the top right corner. Tap 'Scan QR code' and scan the QR code generated previously. You will see 'Success', then tap 'Confirm'. Enter a Device Name, tap 'Confirm', and you're all set!

Q: Is 5GHz WiFi supported?

A: No. Only 2.4GHz WiFi is supported.

Q: My signal is poor on my doorbell?

A: Your doorbell may be too far from your wireless router, or obstructions may be reducing signal strength. Try repositioning your router or using a signal extender/repeater.

Q: How to adjust PIR motion detection sensitivity?

A: 1. From the device list page, tap the 'Live view'. 2. Tap 'Settings' in the top right corner. 3. Tap 'Motion Detection Sensitivity'. Options include: PIR Motion Sensor Disabled, 10-second delay trigger, 5-second delay trigger, or No Delay.

Q: How many users can view the video at the same time?

A: Up to 4 users can view the video feed simultaneously, but only 1 user can use the direct intercom. Both iOS and Android are compatible.

Wireless Chime (Optional)

Connect the video doorbell to the wireless chime for instant alerts when someone rings the doorbell. The chime plugs into any wall outlet and can be placed anywhere in the home.

NOTICE: The video doorbell is compatible only with Eken's wireless chime and not with traditional doorbell chimes. If the wireless chime is not installed, doorbell notifications will be sent directly to the ToSee app.

Getting Started with the Chime:

Step 1: Preparation

Ensure your video doorbell is connected to your phone and plug in your chime.

Step 2: Select Tune

Press the forward or back button on the chime to cycle through 52 different tunes and select your preferred one.

Step 3: Activate Indicator

Press and hold the volume button for 5 seconds until the blue indicator turns ON.

Step 4: Test Ding

Press the doorbell button. The chime should emit two 'Ding' sounds.

Step 5: Play Selected Tune

Press the doorbell button again. The chime will automatically play the selected tune.