TD Navio User Manual
Brand: Tobii Dynavox
Product Type: Communication Aid
Introduction
Thank you for purchasing a TD Navio from Tobii Dynavox! Please read this manual carefully to get the most out of your product. The TD Navio is a speech-generating device used as a supplementary communication aid for individuals with speech, language, physical, and cognitive impairments.
1.1 Explanation of Warnings
This manual uses five (5) warning levels:
- Note: Symbol: ? Used to inform the user about something important or requiring special attention.
- Caution: Symbol: ⚠️ Used to inform about something that could damage the equipment or cause it to stop functioning correctly.
- Warning: Symbol: ⚠️ Used to inform about something that could harm the user if the warning is ignored.
- High Volume: Symbol: ? Used to inform about something that could damage hearing.
- High Temperature: Symbol: ?️ Used to inform about surface temperatures that could cause personal injury or discomfort.
1.2 Symbols and Markings
This section provides information about the symbols used on the TD Navio, its accessories, or packaging.
| Symbol/Mark | Description |
|---|---|
| [Double Insulation Symbol] | Double insulated equipment, Safety Class II. |
| [WEEE Disposal Symbol] | Disposal should be carried out in accordance with your country's applicable regulations. |
| CE | CE is an abbreviation for the European Community. This mark indicates to customs authorities within the EU that the product complies with one or more EU directives. |
| UKCA | The UKCA mark (UK Conformity Assessed) is a British product mark for goods marketed in the UK. It covers most goods that previously required a CE mark. |
| FC | This mark is a certification mark used on electronics manufactured or sold in the USA. It certifies that the electromagnetic interference from the device is lower than the maximum limit approved by the Federal Communications Commission. |
| [Australian Safety Mark] | Mark for regulatory compliance with the Australian electrical safety system. |
| [Energy Efficiency Mark] | The marker indicates that the power supply complies with Level V requirements at both 115 V/60 Hz and 230 V/50 Hz, if designed for multiple input voltages. Products with a description marked for a single voltage and frequency should also use this mark, provided the product meets performance requirements. Manufacturers do not need to indicate the power rating with this mark. |
| [Japanese Certification] | Japanese certification for electrical/electronic apparatus and components. |
| CCC | China Compulsory Certificate (CCC). |
| [China RoHS] | Compliance with China RoHS. |
| [USA/Canada Safety Mark] | Meets relevant and applicable safety requirements for the USA and Canada. |
| [Indoor Use Only] | For indoor use only. |
| [UL Energy Verified for Canada] | Mark for certified UL energy certification for Canada. |
| [International Safety Mark] | The most recognized international safety mark. |
| [Follow Instructions] | Follow the user manual. |
| [DC Connector] | DC connector. |
| RoHS | Complies with the directive on the restriction of certain hazardous substances in electrical and electronic equipment. |
| [Japanese EMC Compliance] | Complies with relevant Japanese EMC regulations. |
| + | Volume up. |
| - | Volume down. |
| IP42 | Ingress Protection rating according to IEC 60529. |
| [Manufacturer Mark] | Manufacturer. |
| MD | Medical device mark. |
1.3 Product Label
You can find the product labels for the TD Navio on the underside of the device. See the figure "Product Label" on page 7.
Image Description: Two images showing the underside of the TD Navio. The left image shows the TD Navio Mini with its kickstand. The right image shows the TD Navio Midi and TD Navio Maxi with their kickstands. The text indicates to lift the kickstand to access the product label.
1.4 Intended Use
The TD Navio is primarily intended for use as a speech-generating device. It is designed to facilitate daily communication and serve as a supplement for individuals with impaired speech due to injury, disability, or illness.
Contraindication: The TD Navio must never be the user's sole means of communicating important information. The user cannot communicate with the TD Navio if the device malfunctions.
Note: Intended use is primarily in an indoor environment.
1.4.1 Profile of Intended User
The primary users of the TD Navio are individuals who, due to physical, linguistic, and/or cognitive impairments, require an Augmentative and Alternative Communication (AAC) device to speak. The device can be used by users of all ages.
1.4.2 Portable Use
A portable TD Navio can be used handheld and in two (2) different positions:
- Standing
- Lying down
The TD Navio can be used standing on a flat surface with its built-in kickstand. When the kickstand is folded, the device can also be used in a lying position, placed on a surface or held. The device can also be carried using the included shoulder strap, which is worn around the user's neck. Both positions allow for touch, scanning, or other access methods.
1.4.3 Mounted Use
The TD Navio can be mounted on various mounting systems:
- ConnectIT
- REHAdapt
- Daessy
- IDEAS
1.5 Package Contents
It is recommended to save the original packaging for the TD Navio.
If you need to return the device to Tobii Dynavox for issues or warranty repair, it is advised to use the original packaging or equivalent for shipping. Most shipping companies require at least 2 inches of packing material around the unit.
Note: According to US authority requirements, all packaging (including boxes) sent to Tobii Dynavox must be disposed of.
The TD Navio package includes the following items:
- TD Navio unit
- Protective case for TD Navio
- Shoulder strap for TD Navio
- Travel bag
- Shoulder strap for travel bag
- Charger with USB-C cable
- TD Snap® (pre-installed)
- TD Talk (pre-installed)
- Screwdriver
- Safety and standards document
- Manual
Safety
The TD Navio unit has been tested and found to be in compliance with all specifications and standards listed in Appendix B (Compliance Information, page 24) and Appendix D (Technical Specifications, page 29). However, there are some safety warnings you should be aware of to ensure your TD Navio is used safely:
- ⚠️ The equipment must not be modified in any way.
- ⚠️ Repair of a Tobii Dynavox device must only be performed by Tobii Dynavox or an authorized and approved repair center.
- ? Contraindication: The TD Navio must never be the user's sole means of communicating important information.
- The user cannot communicate with the TD Navio if the device malfunctions.
- The TD Navio is water-resistant with an IP42 rating. However, the device must not be submerged in water or other liquids.
- ⚠️ Do not attempt to replace the battery. Tampering with the battery can pose a risk of explosion.
- ⚠️ The TD Navio must not be used as a life-support device, and the user must not be dependent on the device due to lack of functionality during a power failure or other reasons.
- ⚠️ Small parts may detach from the TD Navio unit, posing a choking hazard.
- ⚠️ The shoulder strap and charging cable can pose a choking hazard to small children. Never leave the shoulder strap or charging cable unattended with small children.
- ⚠️ The TD Navio unit must not be exposed to or used in rain or weather conditions outside its technical specifications.
- ⚠️ Small children or individuals with cognitive impairments must not access or use the TD Navio unit, with or without a shoulder strap or other accessories, without supervision from a parent or guardian.
- ⚠️ Use the TD Navio with caution when moving around.
2.1 Preventing Hearing Damage
Symbol: ? Permanent hearing loss can occur if headphones, headsets, or speakers are used at high volumes. To avoid this, set the volume to an appropriate level. Over time, you may become less sensitive to high sound levels, making them seem acceptable even though they can still damage your hearing. If you experience symptoms such as ringing in your ears, reduce the volume and stop using the headphones/headsets. The higher the volume, the shorter the time it takes for your hearing to be damaged.
Hearing specialists offer the following recommendations for hearing protection:
- Limit the duration of time you use headphones or headsets at high volume.
- Avoid turning up the volume to drown out ambient noise.
- Turn down the volume if you cannot hear people speaking nearby.
To find a suitable volume level:
- Set the volume to a low level.
- Slowly turn up the volume until you can hear it clearly and distinctly without distortion.
The TD Navio unit can produce sounds in decibel ranges that, even with exposure of less than a minute, can cause hearing loss in a person with normal hearing. The device's maximum sound level is comparable to that of a young, healthy person screaming. The TD Navio unit is used as an artificial voice and can similarly pose a risk of hearing damage. The high decibel ranges allow for communication in noisy environments and should be used with caution and only when necessary in such environments.
2.2 Power Supply and Batteries
The power source must comply with the SELV (Safety Extra Low Voltage) standard and supply power with a nominal voltage corresponding to the requirement for a limited power source according to IEC 62368-1.
The TD Navio unit contains a rechargeable battery. All rechargeable batteries degrade over time. Therefore, the usable time for the TD Navio after a full charge may become shorter over time than when the unit was new.
The TD Navio unit uses a li-ion polymer battery.
Be aware that warm environments can affect the battery's ability to charge. The internal battery temperature must be between 0-45 °C for the battery to charge. If the internal battery temperature rises above 45 °C, the battery will not charge.
If necessary, move the TD Navio unit to a cooler place to charge the battery correctly.
⚠️ Do not expose the TD Navio to fire or temperatures above 60 °C. This can cause the battery to malfunction, generate heat, ignite, or explode. Be aware that in the worst-case scenario, the temperature can exceed the above temperature limit – for example, in a car's trunk on a hot day. Storing the TD Navio unit in a hot car trunk can lead to malfunction.
⚠️ Do not connect devices that do not have a power supply intended for medical equipment to the TD Navio unit's ports. Furthermore, all configurations must comply with the IEC 60601-1 system standard. Anyone connecting additional equipment to signal inputs or outputs is configuring a medical system and is therefore responsible for ensuring that the system complies with the requirements of the IEC 60601-1 system standard. The device is only for connection to IEC 60601-1 certified equipment in a patient environment and to IEC 60601-1 certified equipment outside a patient environment. Contact our technical services department or your local representative if you are unsure.
The appliance coupler on the power cord or the detachable plug is used to disconnect the device from the mains. Therefore, the TD Navio unit should be placed so that the appliance coupler is easily accessible.
Only charge the TD Navio battery at an ambient temperature of 0-35 °C.
⚠️ Only use the supplied power adapter to charge the TD Navio unit. Using unapproved power adapters can severely damage the TD Navio unit.
To ensure the TD Navio unit is used safely, only use chargers and accessories approved by Tobii Dynavox.
⚠️ Batteries must only be replaced by Tobii Dynavox employees or specially designated persons. Replacing lithium batteries or fuel cells by inadequately trained personnel can lead to a dangerous situation.
⚠️ Do not open or modify the TD Navio unit's casing or power supply, as you risk exposure to potentially hazardous electrical voltage. The unit contains no user-serviceable parts. If the TD Navio unit or its accessories sustain mechanical damage, do not use the equipment.
If the battery is not charged, or the TD Navio is not connected to the power supply, the TD Navio unit will shut down.
⚠️ Disconnect the unit from the power source to prevent damage from transient overvoltage if the unit will not be used for an extended period.
⚠️ If the cord is damaged, it must only be replaced by a service technician. Avoid using the cord until it has been replaced.
Unplug the AC adapter from the wall outlet when the unit is not charging and remove the power cord from the unit.
⚠️ There are special regulations associated with the shipment of lithium-ion batteries. If these batteries are dropped, crushed, punctured, discarded, misused, or short-circuited, they can release dangerous amounts of heat, catch fire, and are also dangerous in case of fire.
Read the IATA regulations before shipping lithium metal or lithium-ion batteries or cells: http://www.iata.org/whatwedo/cargo/dgr/Pages/lithium-batteries.aspx
⚠️ The power adapter must not be used unsupervised by an adult or caregiver.
2.3 High Temperature
If the TD Navio unit is used in direct sunlight or other warm environments, its surfaces can become hot. The TD Navio units have built-in overheating protection mechanisms. If the temperature in the TD Navio unit exceeds the normal operating range, the TD Navio unit protects its internal components by attempting to regulate the temperature. If the TD Navio unit exceeds a certain temperature threshold, a warning screen about the temperature will be displayed.
To continue using the TD Navio unit as quickly as possible, turn it off, move it to a cooler location (away from direct sunlight), and let it cool down.
2.4 Emergencies
⚠️ Do not use the device for emergency calls or bank transactions. It is recommended to have multiple communication methods available in case of an emergency. Bank transactions should only be carried out with a system recommended by your bank and approved according to the bank's standards.
2.5 Electricity
⚠️ Do not open the TD Navio unit's casing, as you risk exposure to potentially hazardous electrical voltage. The unit contains no user-serviceable parts.
2.6 Child Safety
TD Navio units are advanced computer systems and electronic devices. They consist of many separate parts assembled together. If a child gets hold of the unit, including accessories, there is a risk that some individual parts may detach. These parts can pose a choking hazard or expose the child to other dangers.
⚠️ Small children must not access or use the unit without supervision from a parent or guardian.
2.7 Magnetic Field
? If you suspect that the TD Navio unit is interfering with your pacemaker or other medical equipment, stop using the TD Navio unit and consult your doctor for specific information about the affected medical equipment.
2.8 Third Party
Tobii Dynavox assumes no responsibility for consequences resulting from the TD Navio being used in a manner inconsistent with its intended use, including the use of the TD Navio with third-party software and/or hardware that alters its intended use.
Initial Setup of TD Navio
3.1 Step 1: Hardware Configuration
3.1.1 Power
- Connect one end of the USB-C cable to the power supply.
- Connect the other end of the USB-C cable to your TD Navio unit.
- Plug the power supply into a wall outlet.
The TD Navio will start automatically.
3.1.2 iPadOS Configuration
Follow the on-screen instructions for configuring iPadOS. You must make the following selections to receive the Tobii Dynavox software included with your purchase:
- Select your preferred language, region, and appearance.
- Select "Set up without another device" or "Configure manually" on the quick start screen.
- Configure your text and speech languages according to your preferences, if options are provided.
- Connect to a Wi-Fi network and then select "Next".
- Select "Do not transfer apps and data" if prompted to transfer your apps and data.
- Select "Register this iPad" or "Next" on the "External Management" screen.
⚠️ Do NOT select "Remove iPad from organization." If you choose this option, you will not receive your communication apps, and the device must be returned to Tobii Dynavox for resolution.
? External management, also known as MDM, allows Tobii Dynavox to send software and software updates to your iPad via Wi-Fi. External management only gives Tobii Dynavox access to information about your iPad's hardware specifications, operating system version, installed apps, and security settings. Tobii Dynavox does not access your personal files, photos, cameras, microphones, or location data.
- If prompted to configure Face ID, simply choose to skip it now and configure it later in Settings.
- Configuring a passcode is optional. If you skip it now, you can configure the passcode later in Settings.
? If you set a passcode, ensure the user does not forget it. It is recommended to save the passcode in a secure location, such as a password manager on another device, in case you need to look it up. If you forget your passcode and get locked out, your TD Navio must be sent back to Tobii Dynavox to be reset.
- If prompted for an Apple ID, enter the user's Apple ID, not the caregiver's. If you do not wish to enter an Apple ID now, select "Forgot passcode, or do you not have an Apple ID?" and then "Configure Later" in Settings. If you selected Medium or Large appearance, swipe to see "Forgot passcode, or do you not have an Apple ID?".
- Accept Apple's terms and conditions.
- Answer the remaining questions based on your personal preferences. The Home screen will appear with your app icons once you have completed the iPadOS configuration.
3.1.3 Settings
At one point, a pop-up message will appear asking if you want to connect headphones. Select "Other Device".
- Select Settings.
- On the left side, select Face ID & Passcode or Touch ID & Passcode.
- Enter your passcode if you have already configured one. Otherwise, select "Add Passcode".
- Scroll to the bottom and toggle "Accessories" on. This allows the TD Navio and accessories, such as contacts, to remain connected.
- Swipe up from the bottom of the screen to close Settings.
? Touch ID is not available on the TD Navio. Face ID is only available on the TD Navio Maxi.
3.2 Step 2: Select and Configure Your Communication App
- Use the table below to identify the communication app that best suits the user.
- Start the selected app and follow the instructions to create a new user or restore an existing one.
| TD Snap® | TD Talk | |
|---|---|---|
| Description | TD Snap® is a speech app for individuals needing symbol support. | TD Talk is a speech app for individuals who can read and write and do not need symbol support. |
| Message Composition | Messages are composed using word and phrase buttons with supporting symbols. It also includes a screen keyboard with word prediction. | Messages are composed using a screen keyboard with word and sentence prediction, similar to SMS messages. |
| Literacy Level | Beginner to advanced | Advanced |
| Age | All ages | Teenager to adult |
| Whiteboard | Yes | No |
| Visual Supports | Yes | No |
3.3 Step 3: Mounting and Placement
Start by positioning the user in a comfortable position. Then, adjust the device's placement so the user can see the screen clearly and has easy access to their desired access method. The device can be placed using a mounting system, laid flat on a surface, or secured with the foldable kickstand. Always position the device to suit the user. It may be necessary to adjust the device's placement throughout the day.
Optional: Attach the shoulder strap. Instructions can be found on the label on the shoulder strap.
Image Description: Three images showing how to position the TD Navio. The first shows the device with the kickstand extended. The second shows the device laid flat. The third shows the device being mounted, possibly with a mounting system.
Description of TD Navio
4.1 Main Functions
The TD Navio has several built-in functions:
- 2 x built-in speakers
- 2 x 3.5 mm ports for switches
- 1 x USB-C charging port
- 1 x microphone
- 1 audio jack
4.2 Product Overview
4.2.1 Mini, Midi, and Maxi
The TD Navio unit is available in three (3) different models. The Mini has an 8.3" screen with a resolution of 2266 × 1488. The Midi has an 11" screen with a resolution of 2360 x 1640, and the Maxi has a 13" screen with a resolution of 2752 x 2064.
Image Description: Three images showing the front of the TD Navio Mini (8.3"), TD Navio Midi (10.9"), and TD Navio Maxi (13"), with their respective screen sizes indicated.
4.2.2 Ports, Sensors, and Buttons on the Unit
? The images in this section show the TD Navio with the protective case attached.
4.2.2.1 TD Navio Mini
Top View:
- 1. Power/sleep button
- 2. Contact ports
- 3. Reset button 1
- 4. Reset button 2
- 5. Front-facing camera
- 6. Microphone
- 7. Speakers
- 8. Volume down button
- 9. Volume up button
- 10. Strap attachment points
Side View:
- 1. USB-C charging port
- 2. Audio port
- 3. Rear-facing camera
- 4. Foldable kickstand
- 5. Mounting holes
4.2.2.2 TD Navio Midi
Top View:
- 1. Power/sleep button
- 2. Contact ports
- 3. Microphone
- 4. Front-facing camera
- 5. Volume down button
- 6. Volume up button
- 7. Speakers
- 8. Strap attachment points
Side View:
- 1. USB-C charging port
- 2. Audio port
- 3. Rear-facing camera
- 4. Foldable kickstand
- 5. Mounting holes
4.2.2.3 TD Navio Maxi
Top View:
- 1. Power/sleep button
- 2. Contact ports
- 3. Microphone
- 4. Volume down button
- 5. Volume up button
- 6. Speakers
- 7. Front-facing camera
- 8. Strap attachment points
Side View:
- 1. USB-C charging port
- 2. Audio port
- 3. Rear-facing camera
- 4. Reset button 1
- 5. Reset button 2
- 6. Foldable kickstand
- 7. Mounting holes
Delivered Software and Firmware
The TD Navio unit is delivered with all ordered and necessary software and firmware installed and ready for use. If reinstallation becomes necessary at any point, perform a factory reset using the iPadOS settings for factory restore.
? If communication apps are missing from the TD Navio unit, it may be because the iPad was removed from the organization during initial setup. In such cases, contact Tobii Dynavox Support.
? External management, also known as MDM, allows Tobii Dynavox to send software and software updates to your iPad via Wi-Fi. External management only gives Tobii Dynavox access to information about your iPad's hardware specifications, operating system version, installed apps, and security settings. Tobii Dynavox does not access your personal files, photos, cameras, microphones, or location data.
Batteries in TD Navio
5.1 Batteries
The TD Navio has two (2) built-in batteries. The batteries can be charged using the supplied USB-C power adapter. If the TD Navio batteries are not sufficiently charged, the TD Navio will shut down automatically.
5.2 Charging the TD Navio
- Connect one end of the USB-C cable to the power supply.
- Connect the other end of the USB-C cable to your TD Navio unit.
- Plug the power supply into a wall outlet.
- Charge the TD Navio until the battery is fully charged.
- When your TD Navio is fully charged, remove the power supply from both the unit and the wall outlet.
You cannot overcharge the batteries. It is perfectly fine to charge the batteries overnight.
You can use the TD Navio while the batteries are charging.
? Battery performance may degrade over time due to internal chemical reactions. Furthermore, battery life may be shortened, or your TD Navio may be damaged if it is not handled according to the usage conditions (charging, discharging, ambient temperature, etc.). If the battery can no longer hold a charge for an extended period, even when charged correctly, it may need to be replaced.
The battery may need to be replaced after 12-18 months of normal use. Do not attempt to replace the battery yourself. The battery is built-in and is not intended to be serviced or replaced by the user or anyone other than a Tobii Dynavox technician.
Refer to section 7.2.2 (Transport and Storage, page 21) for information on battery storage and charging temperatures.
Using the TD Navio
6.1 Starting the TD Navio
Press the power/sleep button to start the TD Navio. Refer to section 4.2.2 (Ports, Sensors, and Buttons on the Unit, page 14) for reference.
? The TD Navio is designed to be on at all times.
6.2 Shutting Down the TD Navio
Follow these steps to shut down the TD Navio:
- Press and hold the power/sleep button and one of the volume buttons (it doesn't matter which) simultaneously. Refer to section 4.2.2 (Ports, Sensors, and Buttons on the Unit, page 14) for reference. The shutdown slider will appear on the TD Navio screen.
- Shut down the TD Navio using the shutdown slider.
6.3 Mounting the Shoulder Strap
- Ensure the protective case is attached to the TD Navio.
- Place the TD Navio on a table.
- Take the TD Navio unit's shoulder strap and remove both buckles from the main strap.
- There is one end with a buckle and one end with a loop on the removed part of the shoulder strap.
- Feed the end with the loop through the hole on the lower left side of the protective case.
- Feed the end with the buckle through the loop and pull tight to secure the strap to the attachment point.
- Feed the end with the loop on the other removed strap through the hole on the lower right side of the protective case.
- Feed the end with the buckle through the loop and pull tight to secure the strap to the attachment point.
- Attach both buckles to the main strap.
6.4 Removing the TD Navio from the Protective Case
It is strongly recommended to use the TD Navio unit with the protective case for added protection.
- Place the TD Navio face down on a flat surface.
- Loosen the screws with the supplied screwdriver. The two bottom screws are captive screws that cannot be removed from the protective case.
- Lift the kickstand up.
- Pull the front plate and the TD Navio casing apart.
- Remove the TD Navio unit.
6.5 Placing the TD Navio in the Protective Case
? Do not overtighten the screws.
- Pull the front plate and the protective case casing apart.
- Place the TD Navio on a flat surface with the screen facing down.
- Lift the kickstand to a 90° angle.
- Slide the back of the protective case over the TD Navio.
- Close the kickstand to hold the back of the protective case in place.
- Turn the TD Navio 180° with the screen facing up.
- Align the hooks on the top of the front part of the protective case with the top of the TD Navio.
- Squeeze the edges to lock them together.
- Place the TD Navio face down on a flat surface.
- Tighten all four screws with the supplied screwdriver.
6.6 Battery Status and Power Saving
Monitor the TD Navio's battery status in the upper right corner of the iPadOS device's home screen.
6.7 Adjusting Volume
Use the volume up and down buttons at the top of the TD Navio to adjust the volume. Refer to section 4.2.2 (Ports, Sensors, and Buttons on the Unit, page 14) for reference.
The volume can also be adjusted in TD Snap®, TD Talk, or the iPadOS software on the TD Navio.
6.8 Forcing a TD Navio Restart
Follow these steps to perform a forced restart:
- Quickly press and release the Reset button 1.
- Quickly press and release the Reset button 2.
- Press and hold the power/sleep button.
- Release the power/sleep button when the Apple logo appears on the screen.
? Refer to section 4.2.2 (Ports, Sensors, and Buttons on the Unit, page 14) for reference.
6.9 iPadOS
You can find information on using iPadOS on the TD Navio by going to:
Product Maintenance
7.1 Expected Lifespan
The expected lifespan for the TD Navio and its power adapter is 5 years.
7.2 Temperature and Humidity
7.2.1 Normal Use – Operating Temperature
It is best to store the TD Navio in a dry place and at room temperature. The recommended intervals for temperature and humidity are as follows:
- Ambient temperature: 0-35 °C
- Humidity: 10-90% (no condensation on the unit)
- Atmospheric pressure: 70-106 kPa (525-795 mmHg)
7.2.2 Transport and Storage
During transport and storage, the following recommended intervals for temperature and humidity apply:
- Temperature: -30 °C to 70 °C
- Humidity: 5-90% at 40 °C (no condensation on the unit)
- Atmospheric pressure: 70-106 kPa (375-795 mmHg)
⚠️ The TD Navio is not waterproof. The unit must not be stored in very humid or otherwise wet conditions. Do not submerge the unit in water or other liquids. Be careful not to spill liquids on the unit, especially near the ports.
7.2.3 Charging
The recommended intervals for temperature and humidity for charging are as follows:
- Temperature: 0-35 °C
- Relative humidity: 5-90% (no condensation on the unit)
7.3 Cleaning
Before cleaning the TD Navio unit, turn it off and disconnect all cables. Use a soft, slightly damp, lint-free cloth. Ensure that no moisture enters the unit's openings. Do not use window cleaners, general detergents, aerosol sprays, solvents, alcohol, ammonia, insect repellent sprays, or abrasive cleaning agents for cleaning the unit. This may void the warranty.
7.3.1 Cleaning the Speakers
If the speaker openings are clogged, you can gently use cotton swabs and/or a toothbrush for cleaning to avoid damaging the TD Navio speakers.
⚠️ Do not spray on the speakers. This may void the warranty.
7.4 Placement
Only use the recommended mounts as advised by your local dealer or seller, and ensure they are mounted and secured correctly according to the instructions. Do not place the unit on unstable or uneven surfaces.
7.5 Transporting the Unit
Disconnect all cables from the TD Navio during transport.
If the unit needs to be submitted for repair, sent, or taken on a journey, use the original packaging.
? It is recommended to save the original packaging for the TD Navio.
If you need to return the unit to Tobii Dynavox due to problems or for warranty repair, it is advised to use the original packaging or equivalent for shipping. Most shipping companies require at least 2 inches of packing material around the unit.
Note: According to US authority requirements, all packaging (including boxes) sent to Tobii Dynavox must be disposed of.
7.6 Disposal of the Unit
The TD Navio unit must not be disposed of with household or office waste. Follow local regulations for the disposal of electrical and electronic equipment.
Appendix A: Support, Warranty, and Training Resources
A1 Customer Support
If you need help, you can contact your local representative or support at Tobii Dynavox. To get help as quickly as possible, ensure you have access to your TD Navio unit and, if possible, the internet. You should also be able to provide the unit's serial number, which can be found on the underside of the unit under the foot.
Further product information and other support resources can be found on the Tobii Dynavox website: www.tobiidynavox.com.
A2 Warranty
Read the warranty here: https://www.tobiidynavox.com/pages/warranties.
? Tobii Dynavox does not guarantee that the software on the TD Navio will meet your needs, that the software will operate without interruptions or errors, or that all software errors will be corrected.
? Tobii Dynavox does not guarantee that the TD Navio will meet the customer's needs, that the TD Navio will operate without interruptions, or that there will be no errors or other defects in the TD Navio. The customer acknowledges that the TD Navio does not function for all people and under all lighting conditions.
⚠️ Read the user manual carefully before using the device. The warranty is only valid if the device is used in accordance with the user manual. The warranty is void if the TD Navio unit is opened or disassembled.
? It is recommended to save the original packaging for the TD Navio.
If you need to return the unit to Tobii Dynavox due to problems or for warranty repair, it is advised to use the original packaging or equivalent for shipping. Most shipping companies require at least 2 inches of packing material around the unit.
Note: According to US authority requirements, all packaging (including boxes) sent to Tobii Dynavox must be disposed of.
A3 Training Opportunities
No special training is required to use the primary operating functions of the TD Navio safely and effectively.
Tobii Dynavox offers a wide range of training resources for TD Navio products and relevant communication products. You can find them on the Tobii Dynavox website www.tobiidynavox.com, including quick start guides and comprehensive training materials. The quick start guide for TD Navio is available on the device. Training cards are available on the TD Navio unit.
Appendix B: Compliance Information
The TD Navio unit is CE-marked, indicating compliance with the essential health and safety requirements of EU directives.
B1 FCC Declaration
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
⚠️ Changes or modifications not expressly approved by Tobii Dynavox may void the user's authority to operate the equipment under FCC rules.
B1.1 For Equipment Pursuant to Part 15B
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following methods:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
B1.2 For Portable Devices
FCC Declaration of RF Exposure:
- This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
- The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment. This device has been tested for typical handheld operations where the sides of the device had direct contact with a human body. To comply with FCC RF exposure requirements, direct contact with the antenna should be avoided when this transmitter is signaling.
B2 CE Declaration
This equipment complies with the electromagnetic compatibility requirements, the essential protection requirements regarding electromagnetic compatibility (EMC) in EU Directive 2014/30/EC concerning the approximation of the laws of the Member States relating to electromagnetic compatibility, and the Radio Equipment Directive (RED) 2014/53/EU for compliance with radio equipment and telecommunications terminal equipment regulations.
B3 Directives and Standards
The TD Navio complies with the following directives:
- Medical Device Regulation (MDR) (EU) 2017/745
- Electronic Safety IEC 62368-1
- Electromagnetic Compatibility (EMC) Directive 2014/30/EU
- Radio Equipment Directive (RED) 2014/53/EU
- RoHS3 Directive (EU) 2015/863
- WEEE Directive 2012/19/EU
- REACH Directive 2006/121/EC, 1907/2006/EC Annex 17
- Battery Safety IEC 62133 and IATA UN 38.3
The unit has been tested and complies with the standards in IEC/EN 60601-1 ed. 3.2, EN ISO 14971:2019, and other relevant standards for the intended countries.
The unit complies with the necessary FCC requirements according to CFR Title 47, Chapter 1, Subchapter A, Part 15 and Part 18.
Appendix C: Guidance and Declaration from the Manufacturer
The following cable information is provided for reference regarding electromagnetic compatibility (EMC):
| Cable | Max. Length | Shielded/Unshielded | Quantity | Cable Classification |
|---|---|---|---|---|
| AC power cord | 0.9 m | Unshielded | 1 set | AC power |
| DC power cord (USB cable) | 1.6 m | Shielded | 1 set | DC power |
Important Information on Electromagnetic Compatibility (EMC)
This electrical, medical device requires special precautions regarding electromagnetic compatibility and must be put into operation according to the EMC information provided in the user manual. The device complies with IEC 60601-1-2:2014+A1:2020 regarding both immunity and emissions. The following special precautions must be taken under all circumstances:
- The device, which does not have a ESSENTIAL PERFORMANCE, is intended for use in home healthcare.
- WARNING: Avoid using the device near or stacked with other equipment, as this may lead to incorrect operation. If such use is required, the device and the other equipment must be monitored to confirm they are functioning normally.
- The use of accessories, transducers, and cables other than those specified or supplied by the manufacturer of this device may result in increased electromagnetic emissions or reduced electromagnetic immunity of the device, leading to incorrect operation.
- WARNING: Portable RF communication equipment (including external equipment such as antenna cables and external antennas) must not be used within a distance of less than 30 cm (12 inches) from the TD Navio, including cables specified by the manufacturer. Otherwise, it may result in a reduction in the device's performance.
- WARNING: If the location is near (e.g., within 1.5 km) of antennas for AM or FM broadcast bands or TV broadcasting, the equipment should be monitored before use to confirm it is functioning normally and safely with respect to electromagnetic interference throughout the equipment's lifespan.
- DECLARATION: For operational purposes, the equipment has a wireless communication function and contains a 2.4 GHz band radio frequency transmitter and receiver with pulse modulation.
- WARNING: Multimedia equipment used in this medical, electrical system must comply with CISPR 32.
- DECLARATION: The device is a large, permanently installed system. According to chapter 8.6 of IEC 60601-1-2:2014, testing was only performed at certain frequencies.
- a) An exception rule has been applied, and the device has not been tested for immunity to radiated radio frequencies across the entire frequency range of 80-6000 MHz.
- b) WARNING: The device has only been tested for immunity to radiated radio frequencies at selected frequencies, and operation near transmitters at other frequencies may lead to incorrect operation.
- c) The following frequencies and modulations were used to test the equipment's immunity.
| Frequency (MHz) | Transmitter | Frequency Range | Modulation |
|---|---|---|---|
| 103.7 | Radio | FM | |
| 433.92 | Remote control unit | FM | |
| 446 | Walkie-talkie | FM | |
| 915 | Mobile phone | Impulse | |
| 2400 | Wireless router | 2400-2570 | Impulse |
| 5000 | Wireless router | 5100-5800 | Impulse |
DECLARATION: The device is designed to be compatible with high-frequency surgical equipment. This includes operation or standby close to high-frequency surgical equipment.
Table 1: Table of EMI Compliance – Emissions
| Situation | Compliance | Electromagnetic Environment |
|---|---|---|
| Radio frequency emissions | CISPR 11 Group 1, Class B | Home healthcare environment |
| Harmonic distortion | IEC 61000-3-2 Class A | Home healthcare environment |
| Voltage fluctuations and flicker | Compliance with IEC 61000-3-3 | Home healthcare environment |
Table 2: Table of EMS Compliance – Port in Cabinet
| Situation | Basic EMC Standard | Immunity Test Levels Home healthcare environment |
|---|---|---|
| Electrostatic discharge | IEC 61000-4-2 | ± 8 kV contact ± 2 kV, ± 4 kV, ± 8 kV, ± 15 kV, air |
| Radiated RF electrostatic field | IEC 61000-4-3 | 10 V/m 80 MHz-2.7 GHz 80% AM at 1 kHz |
| Proximity fields from wireless communication equipment with radio frequencies | IEC 61000-4-3 | See Table 3: Table of EMS Compliance – Proximity Fields from Wireless Communication Equipment with Radio Frequencies, page 27. |
| Nominal mains frequency magnetic fields | IEC 61000-4-8 | 30 A/m 50 Hz or 60 Hz |
| Proximity magnetic fields | IEC 61000-4-39 | See Table 4: Table of EMS Compliance – Proximity Magnetic Fields, page 27. |
Table 3: Table of EMS Compliance – Proximity Fields from Wireless Communication Equipment with Radio Frequencies
| Test Frequency (MHz) | Band (MHz) | Immunity Test Levels Home healthcare environment |
|---|---|---|
| 103.7 | Pulse modulation 18 Hz, 27 V/m | |
| 433.92 | FM, ±5 kHz deviation, 1 kHz sine wave, 28 V/m | |
| 446 | Pulse modulation 217 Hz, 9 V/m | |
| 710 | 704-787 | |
| 745 | ||
| 780 | ||
| 810 | 800-960 | Pulse modulation 18 Hz, 28 V/m |
| 870 | ||
| 930 | ||
| 1720 | 1.700-1.990 | Pulse modulation 217 Hz, 28 V/m |
| 1845 | ||
| 1970 | ||
| 2450 | 2400-2570 | Pulse modulation 217 Hz, 28 V/m |
| 5240 | 5100-5800 | Pulse modulation 217 Hz, 9 V/m |
| 5500 | ||
| 5785 |
Table 4: Table of EMS Compliance – Proximity Magnetic Fields
| Frequency | Test Level [A/m] | Modulation |
|---|---|---|
| 30 kHz | 8 | CW |
| 134.2 kHz | 65 | Pulse modulation 2.1 kHz |
Table 5: Table of EMS Compliance – AC Input Port
| Frequency | Test Level [A/m] | Modulation |
|---|---|---|
| 13.56 MHz | 7.5 | Pulse modulation 50 kHz |
Table 6: Table of EMS Compliance – Signal Input/Output Port
| Situation | Basic EMC Standard | Immunity Test Levels Home healthcare environment |
|---|---|---|
| Fast electrical transients/burst | IEC 61000-4-4 | ± 2 kV 100 kHz repetition frequency |
| Surges, line-to-line | IEC 61000-4-5 | ±0.5 kV, ±1 kV |
| Conducted disturbances caused by fields with radio frequencies | IEC 61000-4-6 | 3 V, 0.15-80 MHz 6 V in ISM bands and amateur radio bands between 0.15-80 MHz 80% AM at 1 kHz |
| Voltage dips | IEC 61000-4-11 | 0% UT, 0.5 cycles at 0°, 45°, 90°, 135°, 180°, 225°, 270° and 315° 0% UT, 1 cycles and 70% UT, 25/30 cycles Mains: at 0° |
| Voltage interruptions | IEC 61000-4-11 | 0% UT, 250/300 cycles |
Appendix D: Technical Specifications
D1 TD Navio
| Model | Mini | Midi | Maxi |
|---|---|---|---|
| Type | Touch communication device | ||
| CPU | A15 Bionic chip (CPU with 6 cores) | A16 Bionic chip (CPU with 5 cores) | Apple M4 chip (CPU with 10 cores) |
| Storage | 256 GB | 256 GB | 256 GB |
| Screen Size | 8.3" | 11" | 13" |
| Screen Resolution | 2266 × 1488 | 2360 x 1640 | 2752 x 2064 |
| Dimensions (W x H x D) | 210 x 195 x 25 mm 8.27 × 7.68 × 0.98 inches |
265 x 230 x 25 mm 10.43 × 9.06 × 0.98 inches |
295 x 270 x 25 mm 11.61 × 10.63 × 0.98 inches |
| Weight | 0.86 kg 1.9 pounds |
1.27 kg 2.8 pounds |
1.54 kg 3.4 pounds |
| Microphone | 1 x microphone | ||
| Speakers | 2 x 31 mm x 9 mm, 4.0 ohm, 5 W | ||
| Ports | 2 x 3.5 mm ports for switches 1 x 3.5 mm port for audio 1 x USB-C power connector |
||
| Buttons | Volume down button Volume up button Power/sleep button |
||
| Bluetooth® | Bluetooth 5.0 | Bluetooth 5.3 | Bluetooth 5.3 |
| Battery Capacity | 16.416 Wh | 30.744 Wh | |
| Battery Operating Time | Up to 18 hours | ||
| Battery Technology | Rechargeable li-ion polymer battery | ||
| Battery Charging Time | 2 hours | ||
| IP Rating | IP42 | ||
| Power Supply | 15 V DC, 3 A, 45 W or 20 V DC, 3 A, 60 W AC power adapter | ||
D2 Power Adapter
| Element | Specification |
|---|---|
| Brand | Tobii Dynavox |
| Manufacturer | MEAN WELL Enterprise Co., Ltd |
| Model Name | NGE60-TD |
| Nominal Input | 100-240Vac, 50/60Hz, 1.5-0.8A |
| Nominal Output | 5V/9V/12V/15V/20Vdc, 3A, 60W max |
| Output Plug | USB Type C |
D3 Battery
| Element | Specification | Remark | |
|---|---|---|---|
| Mini | Midi/Maxi | ||
| Cell | 2xNCA653864SA | 2xNCA596080SA | |
| Battery Pack Capacity | 16.416 Wh | 30.744 Wh | Starting capacity, new battery pack |
| Nominal Voltage | 7.2 Vdc, 2280 mAh | 7.2 Vdc, 4270 mAh | |
| Charging Time | < 4 hours | Charging from 10-90% | |
| Lifespan Cycles | 300 cycles | Minimum 75% of original capacity remaining | |
| Allowed Operating Temperature | 0–35 °C, ≤75%RH | -20–60 °C, ≤75%RH | Charging conditions Discharging conditions |
Appendix E: Approved Accessories
| Description | Model | Tobii Dynavox Part No. |
|---|---|---|
| Power adapter (power supply) for TD Navio | Tobii Dynavox NGE60-TD | 1000769 |
You can find information about the latest approved accessories for your TD Navio at www.tobiidynavox.com or by contacting your local Tobii Dynavox dealer.
Appendix F: Local Certification Partners
The listed companies are our partners for local certification in their respective countries.
Contact Information:
Link Assistive Pty Ltd
11B MAB Eastern Promenade
Tonsley, SA 5042
Australia
+61 8 7120 6002
Support for Your Tobii Dynavox Device
Get Help Online
See the product-specific support page for your Tobii Dynavox device. It contains updated information on problems, as well as tips and tricks for the product.
Find our support pages at: https://www.tobiidynavox.com/pages/product-support
Contact Your AAC Consultant or Dealer
If you have questions regarding your product, ask your AAC consultant at Tobii Dynavox or an authorized dealer for help. They know your personal setup best and can best help you with tips and product training. Visit https://www.tobiidynavox.com/pages/contact-us for contact information.
