Energizer Smart Camera: Troubleshooting Failed Connection Timed Out
Model: EOP1-1003
Addressing Failed to Connect Device - Timed Out Errors
If you are experiencing issues pairing your Energizer Smart 5GHz WiFi 1000 Lumens Light Bulb P/T Security Camera, it could be due to several reasons:
- Distance to Router: The distance between the camera and your Wi-Fi router, including the number of walls separating them.
- Network Congestion: The number of devices already connected to your router and the remaining available bandwidth.
- Router Settings: Specific settings on your router, which can vary by brand.
- Incorrect Wi-Fi Password: If the camera's indicator light blinks red after failing, this is likely the cause.
Depending on your environment and router, you may need to attempt the connection process a few times. It is recommended to place the camera as close to your router as possible for the initial connection.
If the product fails to add, ensure you perform a full reset. Locate the reset button (FIG.1) under the silicon cover and hold it down for 8 seconds, or until you hear the camera beep, indicating it has been reset.
FIG.1: Diagram showing the Energizer Smart Camera with the reset button location highlighted.
If you are still unable to connect your smart camera to Wi-Fi, try using your mobile phone's hotspot as an alternative network. If the issue persists, please contact Energizer customer support at 888-693-4189 for further assistance and troubleshooting.
Firmware Updates
Once your camera is successfully connected and you are viewing the live feed, you may receive a notification that a firmware update is available.
Action: Click "Update now" on the notification.
Screenshot of the mobile app showing a "New Updates" pop-up with options to "Cancel" or "Update Now".
Next Step: Then click "Update" on the "Device Update" screen.
Screenshot of the mobile app's "Device Update" screen, highlighting the "Update" button.
Confirmation: Then click "Start update" on the confirmation pop-up.
Screenshot of the "Device Update" screen with a "Notes" pop-up, highlighting the "Start update" button.
Your device will now begin the update process. Please keep the device powered on and remain on the screen during the update. The device will not be usable during this time.
Screenshot of the "Device Update" screen showing the "Updating..." status.
After the update is complete, your camera will reboot. The app will then return you to the live view. This firmware update enhances connection stability and makes reconnections easier if you need to move or relocate your camera.
