Introduction
Thank you for purchasing this Electrolux product. This document contains important information for safe and correct use. Please read it thoroughly before operation. The ULTIMATEHOME 500 is a household air purifier with humidification. To maximize its performance, always use genuine Electrolux accessories, which are specifically designed for this air purifier.
Product Registration
To ensure long-term enjoyment, Electrolux recommends registering your product. Benefits include smooth inquiry support, access to the latest Electrolux information, and special offers. Registration can be completed online at https://www.electrolux.co.jp/registration/.
Handling the Electrolux Air Purifier
Images in this document are for illustration purposes only; actual product specifications and designs may differ. Product specifications, ratings, and designs may change without prior notice for improvement.
1. General Handling
This product is intended for indoor use; avoid using it under abnormal temperatures.
2. Condensation Warning
Condensation may occur in the following cases: when moving from a low-temperature to a high-temperature environment, in humid environments, or after warming a cold room. Please wait until the product interior warms up and dries before use.
Safety Precautions
Before use, always read these safety precautions thoroughly for correct and safe operation. These precautions are designed to prevent harm or damage to users and property. They are categorized as "Warning" or "Caution" based on the severity of potential harm. All safety instructions are important and must be followed. Electrolux cannot guarantee the product against harm or damage resulting from incorrect handling.
⚠ Warning
Indicates potential for death or serious injury.
⚠ Caution
Indicates potential for injury or property damage.
Symbol Examples
Alerts to warning or caution content.
Indicates prohibited actions (e.g., "Do not disassemble").
Indicates mandatory actions or instructions (e.g., "Unplug from outlet").
Indicates "Must be done."
After reading, keep this manual in an easily accessible place. When transferring ownership, always include this instruction manual. Product warranty may be voided if the warranty card does not specify the retailer, even within the warranty period.
| Category | Precaution | Symbol |
|---|---|---|
| Prohibited | Do not use other than AC100V. Risk of fire or electric shock. | 🛑 |
| Prohibited | Do not use multiple plugs (daisy-chaining). Risk of fire or electric shock. | 🛑 |
| Caution | Regularly wipe dust from the power plug and air outlet with a dry cloth. Dust accumulation can cause fire due to reduced insulation from moisture. | ⚠ |
| Prohibited | Do not use near flammable materials (tobacco, copier toner, kerosene, gasoline, benzene, hairspray, thinner, etc.). Risk of explosion or fire. | 🛑 |
| Prohibited | Do not install in wet places like bathrooms. Risk of electric shock. | 🛑 |
| Prohibited | Do not use on unstable surfaces. Risk of tipping, spilling water, fire, or electric shock. | 🛑 |
| Prohibited | Do not use near objects that obstruct airflow (curtains, etc.). Risk of accidents if the air outlet is blocked. Impaired air circulation can cause heat or fire. | 🛑 |
| Prohibited | Do not modify, disassemble, or repair. Risk of fire, electric shock, or injury. Contact Electrolux customer support for repairs. | 🛑 |
| Prohibited | Do not disassemble, short-circuit, place on metal surfaces, or near strong heat sources. Risk of electric shock, injury, or fire. | 🛑 |
| Prohibited | Do not use if the power plug is not fully inserted. Risk of electric shock, short-circuit, or fire. | 🛑 |
| Prohibited | Do not put liquids or flammable detergents inside or on top of the product. Risk of electric shock. | 🛑 |
| Prohibited | Do not damage, press, bend, pull, twist, or tear the power cord. Do not place heavy objects on the cord, tie it, or modify it. Risk of fire or electric shock. | 🛑 |
| Prohibited | If the power cord or plug is damaged, stop use immediately and contact Electrolux Japan for repair. | 🛑 |
| Prohibited | When turning off, press the power button then unplug. | 🛑 |
| Prohibited | Do not block the air outlet or inlet. Risk of fire. | 🛑 |
| Prohibited | Do not put hands or objects into the air outlet or inlet. Risk of electric shock or injury. | 🛑 |
| Prohibited | Do not unplug or operate the control panel with wet hands. Risk of electric shock. | 🛑 |
| Prohibited | Do not touch the internal fan when inserting or removing the filter. Risk of injury. | 🛑 |
| Prohibited | Do not leave or store in direct sunlight or high temperatures. Risk of malfunction. | 🛑 |
| Mandatory | If children, persons with reduced physical, sensory, or mental capabilities, or lack of experience or knowledge use this product, ensure supervision and understanding of safe use and hazards. | ⚠ |
| Caution | Be careful when using near children. Ensure children do not play with the product. | ⚠ |
| Mandatory | For repair services, contact Electrolux customer support. | ⚠ |
| Prohibited | If malfunction is apparent, stop use. | 🛑 |
| Prohibited | Do not pour water on the air outlet or main unit. Risk of fire or electric shock. | 🛑 |
| Mandatory | Always install the dedicated filter before use. Not installing it will cause malfunction. | ⚠ |
| Mandatory | Store this product in a low humidity place. | ⚠ |
| Caution | The air purifier body may become hot during use. Be careful of low-temperature burns. | ⚠ |
| Caution | Do not place objects on top of the unit, climb on it, or hang anything from it. | ⚠ |
| Caution | Be careful not to pinch fingers when opening or closing the rear cover. | ⚠ |
| Caution | This unit is for household use. Designed for general indoor use. Not for commercial use. | ⚠ |
| Mandatory | To prevent malfunctions and accidents, contact Electrolux customer support for inspection in the following cases: Power cord or plug becomes abnormally hot; Feel electric shocks when touching the unit; Unit sometimes doesn't move; Abnormal noise during operation; Unit deforms or becomes abnormally hot; Burning smell; Other abnormalities or malfunctions. | ⚠ |
| Caution | Keep all packaging materials like plastic bags out of reach of children. | ⚠ |
| Caution | When unplugging, always pull the plug, not the cord. Risk of electric shock, short-circuit, or fire. | ⚠ |
| Prohibited | Do not use in places susceptible to outside air (near windows) or directly exposed to air conditioner drafts. May prevent accurate humidity measurement. | 🛑 |
| Prohibited | Do not use this unit when using smoke-type insecticides. Chemical components may be released from the unit and harm health. Ventilate the room thoroughly after using insecticides. | 🛑 |
| Prohibited | Do not use near fire alarms. May delay or prevent alarm reaction. | 🛑 |
| Mandatory | When using with combustion appliances, ventilate frequently. This unit does not replace ventilation. This unit does not remove carbon monoxide. | ⚠ |
| Caution | When filling the water tank, use tap water. Hot water above 40°C, chemicals, detergents, or fragrances may affect the product and humidification function. Dirty water (including well water) may cause mold or bacteria growth. | ⚠ |
| Mandatory | Replace water in the water tank with fresh tap water daily. Discard residual water in the humidification tray daily. Clean the water tank and humidification tray regularly. | ⚠ |
| Mandatory | When not using the humidification function, discard water from the water tank and humidification tray. | ⚠ |
| Mandatory | When moving the unit, always stop operation, discard water from the water tank and humidification tray, and support the unit to prevent tipping. | ⚠ |
Parts Identification
Before using your Electrolux ULTIMATEHOME 500 Air Purifier with Humidification for the first time, ensure all accessories are included. Read this instruction manual thoroughly, paying special attention to the safety precautions.
Component List
- 1. Splash guard cover
- 2. Water tank handle
- 3. Water tank
- 4. Humidification filter
- 5. Humidification tray
- 6. Float switch
- 7. Anti-bacterial cartridge
- 8. Activated carbon filter
- 9. Care Ultimate Protect filter
- 10. Mesh filter
- 11. Fan motor grill cover
- 12. Rear cover
- 13. PM sensor cover
- 14. Fan motor grill
- 15. Wheel
- 16. Control panel
- 17. Air outlet
- 18. Water tank lid
- 19. Power button
- 20. Mode button
- 21. Filter reset indicator
- 22. Fan speed adjustment button
- 23. Air quality light
- 24. PM sensor button
- 25. Humidification button
- 26. Water tank indicator
- 27. Humidification indicator
- 28. Ion indicator
- 29. PM sensor indicator
- 30. Mode display
- 31. Care Ultimate Protect filter replacement indicator
- 32. Activated carbon filter replacement indicator
- 33. Child lock indicator
- 34. Error display
Images in the manual are for illustration purposes only and may differ from the actual product.
Preparation Before Operation
Location
Place the air purifier in a room with closed doors and windows. Ensure the air purifier is placed in a location where airflow is not obstructed. Leave at least 30cm of space around the front, back, and sides of the air purifier. Place the unit on a flat surface so it does not move. If the tank contains water, do not tilt the unit more than 10°, as this may cause water leakage. When moving the unit with water in the water tank, be careful not to spill water.
First Use
Before using the unit, remove the plastic bags covering the filters and water tank. To remove the plastic bag from the filter, first open the rear cover, then pull out the filter. To remove the plastic bag from the water tank cover, remove the water tank from the unit and remove the white polyethylene.
Plug the unit into an outlet and press the power button. When first used, the unit starts in Smart Mode with low fan speed. The air quality light illuminates white for 15 seconds while the PM sensor analyzes air quality. After that, the air quality light illuminates according to the actual air quality.
When first used, the water tank indicator icon illuminates.
Operation
Smart (SMART) Mode
In this mode, the unit automatically controls fan speed according to air quality. Pressing the fan speed adjustment button in this mode switches to Manual Mode, allowing you to change fan speed settings.
Manual (MANUAL) Mode
Press the Mode button to select Manual Mode, or press the fan speed adjustment button to switch to Manual Mode and change fan speed settings.
Smart Silent (SMART ☀) Mode
Press the Mode button to select Smart Silent Mode. In this mode, the display light dims slightly, and the fan speed maintains level 1 or 2 according to actual air quality.
Pressing the fan speed adjustment button in Smart Silent Mode switches to Manual Mode.
Humidification Function
Filling the Water Tank
Before using the humidification function, ensure water is in the water tank. To add water, first open the water tank lid, then lift the water tank and fill it. When filling the water tank, be careful not to spill water. Do not fill water beyond the splash guard cover or the MAX mark on the water tank. You can also fill the tank directly without lifting it.
If there is no water in the water tank, the water tank indicator illuminates. In this case, the humidification function cannot be used.
Humidification Settings
Press the humidification button in Manual Mode to change humidification settings. When the humidification function is operating, the humidification filter rotates to release moisture into the air. When the set humidity level is reached, the humidification function stops.
| Humidity Setting | Approximate Humidity |
|---|---|
| Low | 40% |
| Standard | 50% |
| High | 60% |
| Stop | - |
In Smart Mode or Smart Silent Mode, the humidification function is either operating or stopped. You cannot manually change humidification settings. Even in the same room, due to airflow, temperature, and humidity variations, the room's hygrometer may read higher or lower than the unit's set humidity.
Checking Indicators
Air Quality Monitoring
Air Quality Light
The PM sensor detects both PM2.5 and PM10 (pollen/dust). The air quality light then illuminates in different colors according to the PM2.5 or PM10 levels, indicating actual air quality.
| Air Quality Light Color | Air Quality |
|---|---|
| Blue | Clean |
| Green | Normal |
| Orange | Slightly Polluted |
| Red | Polluted |
PM Sensor Indicator
Press the PM sensor button to change the air quality light setting and detect either PM2.5 or PM10 (pollen/dust) levels.
Ion Generation
Negative ions can be generated to further enhance air purification. By default, the ion generation function is ON. To turn off the ion generation function, press and hold the PM sensor button for 3 seconds; the ion indicator will turn off and stop.
Child Lock Function
Press and hold the power button and mode button for 5 seconds to turn the child lock function ON or OFF.
Dimming Display
If the control panel is not operated for a certain period, the display automatically dims. To brighten the display again, press any button.
Filter Replacement Indicator
When it's time for filter replacement, the respective filter replacement indicators illuminate, notifying you that it's time to replace the filter. After replacing the corresponding filter, press the mode button for 3 seconds to turn off the Care Ultimate Protect filter replacement indicator or the Activated Carbon filter replacement indicator.
Care Ultimate Protect filter and Activated Carbon filter cannot be washed or cleaned. Only new filters can be replaced. Filter replacement timing varies depending on the actual usage environment.
Maintenance
⚠ Always unplug the unit from the outlet before maintenance.
Main Unit Maintenance
Clean the main unit with a soft brush attachment vacuum cleaner or a damp cloth. When wiping with a damp cloth, ensure no moisture remains on the unit.
Splash Guard Cover, Mesh Filter, and PM Sensor Maintenance
Splash Guard Cover Maintenance and Installation
Clean the splash guard cover with water. For detailed dirt, use a soft cloth, brush, or cotton swab. To reattach the splash guard cover: 1. Tilt the cover with side A facing down and insert it into the water tank until it is below the MAX mark. 2. Adjust the angle so the cover is horizontal inside the tank, then attach it so the top surface of the cover is horizontal below the MAX mark.
Mesh Filter Maintenance
Clean the fan motor grill and mesh filter regularly according to usage (recommended once every 2 weeks). Pull the center of the fan motor grill cover to remove it. Then remove the mesh filter from behind the cover. Clean the cover and mesh filter by washing with water or using a vacuum cleaner. Reattach the mesh filter to the grill, then attach the fan motor grill cover to the main unit.
Ensure the mesh filter is dry before reattaching after cleaning.
PM Sensor Maintenance
The PM sensor is located behind the fan motor grill cover. To clean the PM sensor, first remove the fan motor grill cover. Then press the locking tab of the PM sensor cover to open it. Clean the inside with a dry cotton swab or vacuum cleaner, then reattach the cover. The PM sensor needs to be cleaned regularly according to actual usage (recommended once every 2 weeks).
Humidification Tray Maintenance and Humidification Filter Replacement
Humidification Tray Maintenance
The humidification tray needs to be cleaned regularly according to actual usage (recommended once every 2 weeks). To clean the humidification tray: 1. Open the water tank cover and lift out the water tank. 2. Firmly grasp the tab on the rear cover and remove the rear cover. 3. Securely pull out the humidification tray. 4. Remove the humidification filter and discard the water inside. 5. Clean the humidification tray with water. For detailed dirt, use a soft cloth, brush, or cotton swab. 6. For scale-stained areas, remove with lukewarm water dissolved with citric acid, or a soft cloth or brush soaked in water. Do not let lukewarm water dissolved with citric acid or water get on the anti-bacterial cartridge (this may reduce antibacterial effect). Finally, rinse with water. 7. Dry the humidification tray and humidification filter before reattaching them.
Humidification Filter Maintenance (Soaking with Citric Acid)
Do not remove the frame; wash with it. Soak the humidification filter with its cover attached in lukewarm water (40°C or less) with approximately 6g (2/3 tablespoon) of citric acid per 1L for about 2 hours. After washing, rinse thoroughly with water to ensure no citric acid remains. Clean the humidification filter regularly according to actual usage (recommended once every 2 weeks).
Humidification Filter Replacement
To replace the humidification filter: 1. Twist the front cover and rear cover of the humidification filter to open the wheel. 2. Replace the humidification filter, then attach the front cover and rear cover. 3. Attach the humidification filter to the humidification tray.
Humidification filter replacement is recommended once every 5 years. For accessories, please contact Electrolux customer support.
Float Switch and Anti-bacterial Cartridge
Do not remove the float switch. Removing it may affect the unit's humidification performance. The anti-bacterial cartridge can be removed and replaced with a new one when its lifespan is reached. Recommended replacement once every 10 years. For accessories, please contact Electrolux customer support.
If the humidification function is not used for a long time, discard the water from the water tank and humidification tray. Dry the humidification filter, humidification tray, and water tank completely before reattaching them to the main unit.
Activated Carbon Filter or Care Ultimate Protect Filter Replacement
To replace the Activated Carbon filter or Care Ultimate Protect filter: 1. Remove the rear cover. 2. Remove the Activated Carbon filter or Care Ultimate Protect filter and replace with a new one. 3. Attach the rear cover.
Filters cannot be cleaned. They must be replaced with new ones when their lifespan is reached. For accessories, please contact Electrolux customer support.
Troubleshooting
The unit performs a self-check upon startup. Error codes are displayed as follows:
| Error Code | Problem Description | Cause and Solution |
|---|---|---|
| ⚠ | Does not start, or stops during use. | Rear cover is open or not properly closed. Reattach the rear cover correctly. If the error persists, contact Electrolux customer support. |
| ⚠ | Does not start, or stops during use. | Fan motor is blocked. Contact Electrolux customer support. |
| ⚠ | Cannot select PM sensor button, fan speed bar display is as shown on the left, unit starts and air quality light remains white for approx. 40 seconds. | PM sensor malfunction. Contact Electrolux customer support. |
| 💧 | Humidification operation stops, humidification button cannot be selected, fan speed bar display is as shown on the left, unit starts and water tank indicator illuminates for approx. 40 seconds. | No water in humidification tray. Add water to water tank. |
| 💧 | Humidification operation stops, humidification button cannot be selected, fan speed bar display is as shown on the left, unit starts and water tank indicator illuminates for approx. 40 seconds. | Water tank is removed. Reattach the water tank correctly. |
| ⚠ | Humidification button is OFF, pressing humidification button only allows ON/OFF, cannot change humidity setting. | Humidity sensor malfunction or indoor air humidity is too high. Check if indoor air humidity is too high. If not, contact Electrolux customer support. |
What to do if you think it's broken
| Problem Description | Possible Cause and Solution |
|---|---|
| Odor from air outlet. |
|
| Air quality light shows different air quality than actual. |
|
| Humidification mode is operating, but humidification filter stops moving. |
|
| Weak airflow. |
|
| Water blows out from air outlet. |
|
| Air purifier makes loud or abnormal noises. |
|
| Air purifier does not move. |
|
| White or yellow deposits on humidification filter. |
|
Specifications
| Product Name | ULTIMATEHOME 500 Air purifier with humidification | |
|---|---|---|
| Model Numbers | EP52-35GYA | EP52-35WBA |
| Power Supply | 100V 50/60Hz | |
| Power Consumption*1 | Fan Speed 1: 7W (Air Purification) / 8W (Humidification) | Fan Speed 4: 65W (Air Purification) / 46W (Humidification) |
| Max Airflow | Fan Speed 1: 70m³/h (Air Purification) / 70m³/h (Humidification) | Fan Speed 4: 355m³/h (Air Purification) / 310m³/h (Humidification) |
| Operating Noise*2 | Fan Speed 1: 25dB (Air Purification) / 25dB (Humidification) | Fan Speed 4: 55dB (Air Purification) / 55dB (Humidification) |
| Dimensions | Width 285 × Depth 282 × Height 688mm | |
| Weight | 9.6kg | |
*1 Actual usage environment/conditions may vary.
*2 Test results based on "Japan Electrical Manufacturers' Association Standard (JEM1467)." (September 2022)
After-Sales Service
Warranty
Please read and keep the "Product Warranty Card" included with the product. The warranty period is 1 year from the date of purchase. For repairs or inspections during the warranty period, Electrolux Japan Inc. will repair according to the free repair regulations. For repairs or inspections after the warranty period, repairs will be accepted upon request. Please contact Electrolux Customer Support. Do not attempt repairs yourself; it is very dangerous.
Requesting Repair or Inspection
Before requesting repair or inspection, please check the information on the Electrolux website. If an abnormality is found, stop use immediately and contact Electrolux Customer Support. If the main unit, power cord, power plug, or other product parts are damaged or broken, always contact Electrolux Customer Support to have Electrolux Japan Inc. repair it.
When contacting, please provide the following information:
- Product Name: ULTIMATEHOME 500 Air purifier with humidification
- Model Numbers: EP52-35GYA / EP52-35WBA
- Condition of malfunction (as detailed as possible)
Electrolux is not responsible for accidents or other issues resulting from repairs performed by others.
How to Check Model Number
Check the label on the side of the main unit.
Inspection Items
Inspect your air purifier after many years of use!
"Love Inspection" ❤️
Are there any of these symptoms?
- Power cord or plug becomes abnormally hot.
- Feel electric shocks when touching the unit.
- Unit sometimes doesn't move.
- Abnormal noise during operation.
- Unit deforms or becomes abnormally hot.
- Burning smell.
- Other abnormalities, malfunctions.
Stop Use
To prevent malfunctions and accidents, always consult Electrolux Customer Support for inspection.
Consumables and Accessories
- Official Website: https://www.electrolux.co.jp/
- Product Registration for Better Service: https://www.electrolux.co.jp/registration/
- Purchase Accessories/Spare Parts: https://www.electrolux.co.jp/appliances/accessories/
For purchasing parts, access the websites above or contact customer support.
Contact Us
For anything unclear about after-sales service, please contact Electrolux Customer Support.
Electrolux Customer Support
Toll-free number: 0120-540-202
Monday-Friday 9:00 AM - 5:00 PM
*Closed on Saturdays, Sundays, holidays, and New Year's holidays.
Repair Parts
Electrolux maintains repair parts for this product for approximately 6 years after manufacturing ceases. Repair parts are those necessary to maintain the product's function. Specifications and appearance colors of parts may change without notice for performance improvement.
