Neff Extractor Hood User Manual and Installation Instructions

Models: D65BCP2N0, D95BCP2N0, D65BMP5N0, D65BMP5N0B, D95BMP5N0, D95BMP5N0B

Introduction

This document provides comprehensive user manual and installation instructions for Neff extractor hoods. It covers safety precautions, operating modes, basic operation, cleaning and maintenance, troubleshooting, disposal, customer service, accessories, and detailed installation procedures.

1 Safety

1.1 General Information

1.2 Intended Use

1.3 Restriction on User Group

This appliance may be used by children aged 8 or over and by people with reduced physical, sensory, or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers. Do not let children play with the appliance. Children must not perform cleaning or user maintenance unless they are at least 15 years old and are being supervised. Keep children under the age of 8 years away from the appliance and power cable.

1.4 Safe Use

⚠️ WARNING - Risk of suffocation!

Children may put packaging material over their heads or wrap themselves up in it and suffocate. Keep packaging material away from children. Do not let children play with packaging material. Children may breathe in or swallow small parts, causing them to suffocate. Keep small parts away from children. Do not let children play with small parts.

⚠️ WARNING - Risk of poisoning!

Risk of poisoning from flue gases being drawn back in. Room-air-dependent heat-producing appliances (e.g., gas, oil, wood, or coal-operated heaters, continuous flow heaters, or water heaters) obtain combustion air from the room in which they are installed and discharge exhaust gases into the open through an exhaust gas system (e.g., a chimney). With the extractor hood switched on, air is extracted from the kitchen and adjacent rooms. Without an adequate supply of air, the air pressure falls below atmospheric pressure. Toxic gases from the chimney or extraction shaft can be sucked back into the living space.

⚠️ WARNING - Risk of fire!

Fatty deposits in the grease filters may catch fire.

⚠️ WARNING - Risk of burns!

The accessible parts of the appliance become hot during operation. Never touch these hot parts. Keep children at a safe distance. Allow the appliance to cool down before cleaning.

⚠️ WARNING - Risk of injury!

Components inside the appliance may have sharp edges. Carefully clean the appliance interior. Items placed on the appliance may fall off. Changes to the electrical or mechanical assembly are dangerous and may lead to malfunctions. Do not make any changes to the electrical or mechanical assembly. The light emitted by LED lights is very dazzling and can damage the eyes (risk group 1). Do not look directly into the switched-on LED lights for longer than 100 seconds.

⚠️ WARNING - Risk of electric shock!

If the appliance or the power cord is damaged, this is dangerous. Never operate a damaged appliance. Never pull on the power cord to unplug the appliance; always unplug at the mains. If the appliance or power cord is damaged, immediately unplug the power cord or switch off the fuse in the fuse box. Call customer services.

2 Avoiding Material Damage

❗ ATTENTION! Condensate may cause corrosion damage.

If moisture gets into the controls, this may result in damage. Never clean controls with a wet cloth.

Incorrect cleaning damages surfaces. Follow the cleaning instructions. Do not use harsh or abrasive detergents. Clean stainless steel surfaces in the direction of the finish only. Never clean controls with stainless steel cleaners.

Condensation that flows back may damage the appliance. The air extraction duct must be installed with a gradient of at least 1° from the appliance.

If incorrect stress is put on design elements, they may break off. Do not pull design elements. Do not place objects on or hang objects from design elements.

There is a risk of surface damage if protective film is not removed. Remove the protective film from all parts of the appliance before first use.

Painted surfaces are easily damaged. Follow the cleaning instructions. Ensure painted surfaces are not scratched.

⚠️ WARNING - Risk of explosion!

Highly caustic alkaline or highly acidic cleaning agents in conjunction with aluminium parts in the interior may cause explosions. Never use highly caustic alkaline or highly acidic cleaning agents. In particular, do not use commercial or industrial cleaning agents in conjunction with aluminium parts (e.g., grease filters).

⚠️ WARNING - Risk of fire!

Fatty deposits in grease filters may catch fire. Clean grease filters regularly.

⚠️ WARNING - Risk of injury!

Improper repairs are dangerous. Repairs should only be carried out by trained specialist staff. If the appliance is defective, call Customer Service.

⚠️ WARNING - Risk of electric shock!

Penetrating moisture may cause an electric shock. Do not use wet sponge cloths.

3 Environmental Protection and Saving Energy

3.1 Disposing of Packaging

Packaging materials are environmentally compatible and can be recycled. Sort individual components by type and dispose of them separately.

3.2 Saving Energy

Follow these instructions to reduce power consumption:

Put the cooking lid on to reduce cooking vapours and condensation. Only use additional functions if required; switching them off reduces power consumption.

4 Operating Modes

Your appliance can be used in air extraction mode or circulating-air mode.

4.1 Air Extraction Mode

The drawn-in air is cleaned by grease filters and conveyed to the exterior via a pipe system. The air must not be discharged into a flue used for appliances burning gas or other fuels (not applicable if air is discharged back into the room). If exhaust air is conveyed into a non-functioning smoke or exhaust gas flue, obtain consent from the heating engineer. If exhaust air is conveyed through the external wall, use a telescopic duct.

4.2 Air Recirculation

The drawn-in air is cleaned by grease filters and an odour filter, and conveyed back into the room. To bind odours in air recirculation mode, an odour filter must be installed. Options for operating in air circulation mode can be found in the catalogue or by asking your dealer. Required accessories are available from specialist retailers, after-sales service, or the online shop.

Clean or replace filters at regular intervals to maintain filter effectiveness.

5 Familiarising Yourself with Your Appliance

5.1 Control Panel

Use the control panel to configure functions and obtain information about the operating status.

5.2 Display

The display shows current setting values.

6 Before Using for the First Time

Configure settings for initial start-up. Clean the appliance and accessories.

6.1 Setting an Operating Mode

Your appliance is set to air extraction mode by default. Note: Circulating-air mode requires additional accessories.

7 Basic Operation

7.1 Switching on the Appliance

Press ON/OFF. The appliance starts at fan setting 2.

7.2 Switching off the Appliance

Press ON/OFF.

7.3 Selecting a Fan Setting

Press Fan Down or Fan Up.

7.4 Switching on Intensive Mode

If particularly strong odours or vapours develop, use intensive mode.

  1. To switch on intensive mode 2, press Intensive Mode. The '2' indicator appears on the display.
  2. To switch on intensive mode 1, press Intensive Mode again. The '1' indicator appears on the display.

After approx. 6 minutes, the appliance automatically switches to fan setting 3.

7.5 Switching off Intensive Mode

Press Intensive Mode.

7.6 Switching on the Fan Run-on

During fan run-on, the appliance continues to run for a short time and then switches off automatically.

Press Fan Run-on. The fan run-on starts at fan setting 1. The appliance switches off automatically after approx. 10 minutes.

7.7 Switching off the Fan Run-on

Press Fan Run-on.

7.8 Switching on the AirFresh Function

The AirFresh function switches on the ventilation system for approx. five minutes per hour at fan setting 1.

Press AirFresh. The AirFresh indicator appears on the display.

7.9 Switching on the NoiseReduction Function

The noise reduction function reduces fan noise. It is possible in all fan settings except fan setting [specific setting not clear from context, assume it's a high setting].

Press Noise Reduction. The NoiseReduction function remains active even after the appliance is switched off.

7.10 Resetting the Saturation Indicator

Note: The saturation indicator does not apply for non-regenerative odour filters. These must be replaced twice a year.

Requirements:

Press Reset.

7.11 Setting the Saturation Indicator

The saturation indicator must be adjusted depending on the filter used. Requirement: The appliance is switched on.

  1. Press and hold Reset.
  2. To set circulating-air mode (non-regenerative filter), press Fan Down or Fan Up until indicator 2 appears on the display.
  3. To set circulating-air mode (regenerative filter), press Fan Down or Fan Up until indicator 3 appears on the display.
  4. To set air extraction mode, press Fan Down or Fan Up until indicator 1 appears on the display.
  5. Release Reset to save the setting.

7.12 Switching on the Lighting

The lighting can be switched on and off independently of the ventilation system.

Press Light.

7.13 Setting the Brightness

Press and hold Light until the required brightness is reached.

7.14 Switching on the Audible Signal

Requirement: The appliance is switched off.

Press and hold Light and Noise Reduction at the same time for approx. three seconds until a signal sounds. The signal tone indicator appears on the display.

7.15 Switching off the Signal Tone

Requirement: The appliance is switched on.

Press and hold Light and Noise Reduction at the same time for approx. 3 seconds. A signal tone will sound.

8 Cleaning and Servicing

To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully.

8.1 Cleaning Products

Suitable cleaning products can be obtained from after-sales service or the online shop.

❗ ATTENTION! Unsuitable cleaning products may damage the surfaces of the appliance.

8.2 Cleaning the Appliance

Clean the appliance as specified to prevent damage from incorrect cleaning or unsuitable products.

⚠️ WARNING - Risk of explosion!

Highly caustic alkaline or highly acidic cleaning agents in conjunction with aluminium parts may cause explosions. Never use highly caustic alkaline or highly acidic cleaning agents. In particular, do not use commercial or industrial cleaning agents in conjunction with aluminium parts (e.g., grease filters).

⚠️ WARNING - Risk of electric shock!

Moisture ingress can cause electric shock. Before cleaning, pull out the mains plug or switch off the fuse. Do not use steam- or high-pressure cleaners.

⚠️ WARNING - Risk of burns!

The appliance becomes hot during operation. Allow it to cool down before cleaning.

⚠️ WARNING - Risk of injury!

Components inside may have sharp edges. Carefully clean the appliance interior.

  1. Observe information regarding cleaning agents.
  2. Clean surfaces as follows:
    • Stainless steel: Use a sponge cloth and hot soapy water, cleaning in the direction of the finish.
    • Painted surfaces: Use a damp sponge cloth and hot soapy water.
    • Aluminium: Use a soft cloth and glass cleaner.
    • Plastic: Use a soft cloth and glass cleaner.
    • Glass: Use a soft cloth and glass cleaner.
  3. Dry with a soft cloth.
  4. Apply a thin layer of stainless steel cleaning product to stainless steel surfaces using a soft cloth.

8.3 Cleaning Controls and Lights

⚠️ WARNING - Risk of electric shock!

Moisture ingress can cause electric shock. Do not use wet sponge cloths.

  1. Observe information regarding cleaning agents.
  2. Clean using a damp sponge cloth and hot soapy water.
  3. Dry with a soft cloth.

8.4 Removing the Grease Filter

❗ ATTENTION! Falling grease filters may damage the hob below.

  1. Grip below the grease filter with one hand. Open the lock on the grease filter and fold down the grease filter.
  2. Remove the grease filters from the holders. Hold the grease filter horizontally to prevent grease from dripping.

8.5 Cleaning Grease Filters Manually

Grease filters clean cooking vapour. Regularly cleaned filters guarantee high grease removal. Recommended cleaning: every two months.

⚠️ WARNING - Risk of fire!

Fatty deposits may catch fire. Clean grease filters regularly.

Requirement: Grease filters removed.

  1. Observe information regarding cleaning agents.
  2. Soak the grease filter in hot soapy water. Use special grease solvent for stubborn dirt.
  3. Use a brush to clean the grease filters.
  4. Rinse the grease filters thoroughly.
  5. Allow the grease filters to drain.

8.6 Cleaning Grease Filters in the Dishwasher

Grease filters clean cooking vapour. Regularly cleaned filters guarantee high grease removal. Recommended cleaning: every two months.

⚠️ WARNING - Risk of fire!

Fatty deposits may catch fire. Clean grease filters regularly.

❗ ATTENTION! Grease filters may be damaged if squeezed in the dishwasher.

Note: Light discolouration may occur when cleaning in the dishwasher, but this does not affect performance. Requirement: Grease filters removed.

  1. Observe information regarding cleaning agents.
  2. Place grease filters loosely into the dishwasher. Do not clean heavily soiled filters with utensils. Use special grease solvent for stubborn dirt.
  3. Start the dishwasher. Select a temperature of no more than 70 °C.
  4. Allow the grease filters to drain.

8.7 Fitting the Grease Filters

❗ ATTENTION! Falling grease filters may damage the hob below.

  1. Grip below the grease filter with one hand. Note the correct position of the grease filter. Insert the grease filter.
  2. The lock on the grease filter clicks into place.
  3. If the grease filter has been inserted incorrectly, carefully push the lock forwards, remove the grease filter, and insert it correctly.

9 Troubleshooting

Rectify minor faults yourself. Read troubleshooting information before contacting after-sales service to avoid unnecessary costs.

⚠️ WARNING - Risk of injury!

Improper repairs are dangerous. Repairs should only be carried out by trained specialist staff. If the appliance is defective, call Customer Service.

⚠️ WARNING - Risk of electric shock!

Incorrect repairs are dangerous. Repairs should only be carried out by trained specialist staff. Only use genuine spare parts. If the power cord is damaged, it must be replaced by the manufacturer, their Customer Service, or a similarly qualified person to prevent risk.

9.1 Malfunctions

Fault Cause and Troubleshooting
The appliance is not working.
  • The mains plug is not plugged in. Connect the appliance to the power supply.
  • The circuit breaker in the fuse box has tripped. Check the circuit breaker.
  • There has been a power cut. Check whether the lighting in your room or other appliances are working.
The LED lighting does not work.
  • Different causes are possible. Defective LED lights may only be replaced by the manufacturer, their customer service, or a qualified technician (electrician). Call Customer Service.

10 Disposal

10.1 Disposing of Old Appliance

Valuable raw materials can be reused by recycling.

  1. Unplug the appliance from the mains.
  2. Cut through the power cord.
  3. Dispose of the appliance in an environmentally friendly manner. Information about current disposal methods is available from your specialist dealer or local authority.

This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.

11 Customer Service

Function-relevant genuine spare parts can be obtained from Customer Service for at least 10 years from the date the appliance was placed on the market within the European Economic Area. Note: Under the manufacturer's warranty, the use of Customer Service is free of charge. Detailed warranty information is available from after-sales service, your retailer, or on the website. When contacting Customer Service, you will require the product number (E-Nr.) and the production number (FD) of your appliance.

The contact details for Customer Service can be found in the enclosed Customer Service directory or on the website: www.neff-home.com.

11.1 Product Number (E-Nr.) and Production Number (FD)

You can find the product number (E-Nr.) and production number (FD) on the appliance's rating plate. Depending on the model, the rating plate can be found:

Make a note of your appliance's details and the Customer Service telephone number to find them again quickly.

12 Accessories

Accessories can be purchased from after-sales service, specialist retailers, or online. Only use original accessories, as they have been specifically designed for your appliance. Accessories vary from one appliance to another. When purchasing accessories, always quote the exact product number (E no.) of your appliance.

You can find available accessories in the catalogue, the online shop, or from after-sales service. Visit www.neff-home.com.

Accessories

Accessory Order Number
Clean Air Standard recirculation kit – narrow, 260 mm Z51CBI1X4
Clean Air Standard recirculation kit – wide, 345 mm Z51CBI2X4
Clean Air Standard odour filter – narrow, 260 mm Z53CXB1X4
Clean Air Standard odour filter – wide, 345 mm Z53CBB2X4
Clean Air Standard recirculation kit, external – narrow, 260 mm Z5270X0
Clean Air Standard recirculation kit, external – wide, 345 mm Z5276X0
Clean Air Standard odour filter (replacement) Z5170X1
Long Life odour filter (need for replacement) Z50XXP0X0
Clean Air recirculation kit Z51FXI0X5
Long Life recirculation kit Z51FXJ0X5

13 Installation Instructions

Observe this information when installing the appliance.

13.1 Scope of Delivery

After unpacking all parts, check for any damage in transit and completeness of the delivery.

13.2 Safety Clearances

Comply with the safety clearances for the appliance.

For Australia and New Zealand, the minimum safety clearance above electrical cooktops must be 600 mm.

13.3 Secure Installation

Follow these safety instructions when installing the appliance.

⚠️ WARNING - Risk of poisoning!

Risk of poisoning from flue gases being drawn back in. Room-air-dependent heat-producing appliances (e.g., gas, oil, wood, or coal-operated heaters, continuous flow heaters, or water heaters) obtain combustion air from the room in which they are installed and discharge exhaust gases into the open through an exhaust gas system (e.g., a chimney). With the extractor hood switched on, air is extracted from the kitchen and adjacent rooms. Without an adequate supply of air, the air pressure falls below atmospheric pressure. Toxic gases from the chimney or extraction shaft can be sucked back into the living space.

⚠️ WARNING - Risk of poisoning!

Risk of poisoning from flue gases being drawn back in.

⚠️ WARNING - Risk of suffocation!

Children may put packaging material over their heads or wrap themselves up in it and suffocate. Keep packaging material away from children. Do not let children play with packaging material.

⚠️ WARNING - Risk of fire!

Grease deposits in the grease filter may catch fire.

⚠️ WARNING - Risk of injury!

Components inside the appliance may have sharp edges. Wear protective gloves. The appliance may fall if not properly fastened. All fastening components must be fixed firmly and securely. The appliance is heavy; two people are required to move it. Use only suitable tools and equipment. The appliance must not be fitted directly onto plasterboard or similar lightweight materials. Use a sufficiently stable material suitable for structural conditions and appliance weight. Changes to electrical or mechanical assembly are dangerous. Do not make any changes.

⚠️ WARNING - Risk of electric shock!

Sharp-edged components inside may damage the connecting cable. Do not kink or trap the connecting cable. If the appliance or power cord is damaged, this is dangerous. Never operate a damaged appliance. Never pull on the power cord to unplug; always unplug at the mains. If damaged, immediately unplug or switch off the fuse. Call customer services. Improper repairs are dangerous. Repairs should only be carried out by trained specialist staff. Only use genuine spare parts. If the power cord is damaged, it must be replaced by the manufacturer, Customer Service, or a similarly qualified person.

Incorrect installation is dangerous. Connect and operate the appliance only in accordance with the rating plate specifications. Connect to AC power only via a properly installed earthed socket. The protective conductor system must be properly installed. Never equip the appliance with an external switching device (e.g., timer or remote control). When installed, the mains plug must be freely accessible. If not possible, install an all-pole isolating switch in the permanent electrical installation according to Overvoltage Category III and installation regulations. During installation, check that the power cable is not trapped or damaged.

13.4 General Information

Follow these general instructions during installation.

13.5 Instructions for the Electrical Connection

Follow these instructions for safe electrical connection.

⚠️ WARNING - Risk of electric shock!

Sharp-edged components inside may damage the connecting cable. Do not kink or trap the connecting cable. Connection data is on the rating plate. The connecting cable is approx. 1.30 m long. This appliance complies with EC interference suppression regulations. The appliance corresponds to protection class 1; use only with a protective earth connection. Do not connect the appliance to the power supply during installation. Ensure protection against contact is guaranteed during installation.

13.6 Information on the Installation Situation

13.7 Instructions for the Exhaust Air Pipe

The manufacturer provides no warranty for faults attributable to the pipeline.

13.8 Instructions for the Air Extraction Mode

A one-way flap should be installed for air extraction mode.

13.9 Installation

Checking the Wall

  1. Check that the wall is vertical and has sufficient load-bearing capacity.
  2. Drill hole depth according to screw length. Wall plugs must have a secure grip.
  3. Use enclosed screws and wall plugs for solid brickwork. Use suitable fixing material for other structures (e.g., plasterboard, porous concrete).
  4. The maximum weight of the appliance is 40 kg.

Preparing the Wall

  1. Mark a vertical centre line on the wall from ceiling to lower edge of appliance.
  2. Ensure no electrical wires, gas pipes, or water pipes are in the drilling area.
  3. Use the enclosed template to mark screw positions and attachment area outline.
  4. Drill five holes (8 mm diameter, 80 mm depth) for attachments and push in wall plugs flush with the wall.

Installing the Appliance Bracket

  1. Screw on the angle bracket for the flue duct.
  2. Screw on the brackets for the appliance until hand-tight. Do not fully tighten.
  3. Screw in the threaded pin, leaving it protruding 5–9 mm from the wall.

Installing the Appliance

  1. First remove protective film from the back of the appliance; remove the rest after installation.
  2. Ensure the appliance engages properly with mounting supports.
  3. To align horizontally, turn mounting brackets. Move appliance left or right if required.
  4. Firmly tighten screws for mounting brackets, holding them in place.
  5. Firmly tighten knurled nuts.

Piping

Note: If using an aluminium pipe, smooth the connection area. Piping with an exhaust air pipe diameter of 150 mm is recommended.

Establishing the Exhaust Air Connection (Exhaust Air Pipe, 150 mm Diameter)
Establishing the Exhaust Air Connection (Exhaust Pipe, 120 mm Diameter)
  1. Secure the reducing connector to the air-pipe connector.
  2. Secure the exhaust air pipe to the reducing connector.
  3. Seal the joints.

Installing the Flue Duct

⚠️ WARNING - Risk of injury!

Components inside may have sharp edges. Wear protective gloves.

⚠️ WARNING - Risk of electric shock!

Sharp-edged components inside may damage the connecting cable. Do not kink or trap the connecting cable.

  1. Screw the retaining bracket for the flue duct to the wall.
  2. To separate flue ducts, remove adhesive tape or duct from protective packaging.
  3. Remove any protective foil from both flue ducts.
  4. Use the 2 screws to screw the upper flue duct to the sides of the retaining bracket.
  5. Note: To prevent scratches, lay soft towels over the edges of the outer flue duct. Place the lower flue duct on the appliance and pull it slightly apart.
  6. Put the lower flue duct over the upper flue duct.

Carefully remove the towels.

Models: D65BCP2N0, D95BCP2N0, D65BMP5N0, D65BCP2N0 Extractor Hood, D65BCP2N0, Extractor Hood, Hood

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