Human Touch Novo XT PRO Massage Chair: Use & Care Manual

Introduction

For over four decades, Human Touch has been an industry leader, transforming lives with products and services designed to help people feel, perform, and live their best. Developed with medical professionals and industry experts, Human Touch products blend patented technology, craftsmanship, and intelligent ergonomics with superior design for therapeutic relief. Our industry-leading massage chairs, Perfect Chair® recliners, and innovative solutions are valued for their ease of use, performance, quality, and adaptability to various lifestyles. Human Touch empowers individuals to achieve greater health and vitality in their professional, personal, and daily lives, contributing to a growing awareness of wellness benefits worldwide.

The Human Touch Novo XT PRO is part of the Ascent Series, designed to help you reach your peak, sharpen your mind, rejuvenate your body, and energize your soul.

Proudly endorsed by: World Federation of Chiropractic.

Register your product at www.humantouch.com to simplify the warranty process.

Important Safety Instructions

When using an electrical appliance, basic precautions should always be followed. READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.

⚠️ DANGER: To reduce the risk of electrical shock

Always unplug this product from the electrical outlet immediately after using and before cleaning.

❗ WARNING: To reduce the risk of burns, fire, electric shock or injury to persons

• Do not put hands or fingers near the massage mechanism or rollers while this product is running. Touching the mechanism can result in injury from the rollers squeezing together.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.
• An appliance should never be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or taking off parts.
• Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
• Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons. Keep children away from extended foot support (or other similar parts).
• Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
• Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return this product to a service center for examination and repair.
• Do not carry this appliance by supply cord or use cord as a handle.
• Always keep the power cord away from heated surfaces.
• Never operate this product with the air openings blocked. Keep the air openings free of lint, hair, and the like.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• To disconnect, turn all controls to the OFF position, then remove plug from outlet.
• Do not massage any area of the body that is swollen, inflamed or covered with skin eruptions.
• Do not use on unexplained calf pain.
• Do not use this product when standing on a damp floor, or when any part of the body is in contact with plumbing or any similar ground.
• Connect this appliance to a properly grounded outlet only. See GROUNDING INSTRUCTIONS.
• Do not use this product if noise above normal sound is heard.
• Do not stand on or in appliance. Use only while seated.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

Safety Precautions

• Comfortable clothing is recommended while using this product.
• This product was meant to be used in a relaxed position. Never force any body part into the backrest area while the rollers are moving.
• If you feel any abnormal discomfort during the operation of this product, turn off the power immediately and do not use the product. Consult your physician.
• Do not sit on the controller.
• Do not pull on the AC cord.
• When using this product after it has been in storage, check to see that the product is operating properly prior to use.
• Always confirm that there are no obstacles behind the product and that there is sufficient space to recline.
• To avoid injury, keep pets away from the chair when in use.

Grounding Instructions

This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electrical current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

⚠️ DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electronic shock. Check with a qualified electrician or serviceman if you are in doubt as to whether this product is properly grounded. Do not modify the plug provided with the product - if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

This product is for use on a normal 120-volt circuit and has a grounding plug that looks like the plug illustrated in sketch (A). A temporary adapter that looks like the adapter used in sketches (B) and (C) may be used to connect this plug to a 2-pole receptacle as shown in sketch (B), if a properly grounded plug is not available. The temporary adapter should be used only until a properly grounded outlet (sketch A) can be installed by a qualified electrician. The green colored, rigid ear tab or the like extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box cover. Whenever the adapter is used, it must be held in place by a metal screw.

Grounding methods:

Diagram (A) shows a standard grounded outlet and plug. Diagram (B) and (C) show a temporary adapter used with a two-prong outlet, illustrating how the adapter's grounding tab connects to a grounded outlet box cover using a metal screw.

The use of a temporary adaptor is not permitted in Canada.

FC Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

❗ WARNING: Thermal Resetting Protection

This product is equipped with a thermal resetting protection device. This is an added safety feature to protect you and this product from overheating. If the product should suddenly stop and will not start, turn the main power switch, located on the back of the product, off and do not operate the product for at least 30 minutes. Failure to turn the product off may result in the product starting unexpectedly when the device cools.

Getting Ready

Unpack the Box

Contents include: Chair, Power cord, Spare fuses (2), Use and care manual, Warranty terms.

Choose a Location

When deciding where to place your Novo XT PRO, consider the following:

• Place the unit on a flat surface, away from direct sunlight or any other direct heat source (to avoid fading).
• If you wish to place the unit on a hard surface, it is recommended that you place a piece of carpet or a soft mat underneath it to avoid damaging the floor (minimum 48" x 28").
• To accommodate the footrest when deployed, make sure the area in front of the chair is clear for at least 32".

Move the Chair to the Desired Location

CAUTION: To avoid injury to yourself and damage to the product, have two or more people move the chair.

1. Using two people, push down on the backrest and lift up on the front sides. WARNING: Do not lift the chair by the footrest. Never manually lift the footrest.
2. Roll the chair on its casters to the desired location.
3. Gently lower the chair all the way to the floor. WARNING: Dropping the front of the chair to the floor may damage the chair and/or floor.

Power On

1. Plug the power cord into a grounded 120-volt outlet.
2. Turn the power switch on the right-hand side of the chair to On.
3. Make sure the remote control is secured in the remote control pocket, then take a seat.

The chair features a built-in USB port to charge a hand-held device.

Take Control

The Status Screen Displays During Your Massage

This display provides a quick reference for the following information:

• Speed: Back massage speed (not configurable for Shiatsu or Audio Sync).
• Cloud TCH: Cloud Touch intensity.
• Foot SPD: Underfoot roller speed.
• Width: Tap Touch, Percussion, or Shiatsu horizontal massage range.
• 3D: Back massage intensity (not configurable during deep tissue massage).
• Time remaining in the current massage session.
• Illustration of areas currently being massaged.
• Indicator for ZeroG position.
• Indicator for Bluetooth connection.
• Indicator for current massage techniques.
• Indicator for heat status.

Remote Control Buttons

• Menu: Displays the main menu.
• Auto: Displays Auto Programs menu. Toggle through active programs.
• Cloud: Adjust Cloud Touch intensity.
• Back: Press and hold to recline or incline the backrest.
• Legs Extend: Press and hold to extend the footrest. (Note: Leg length is automatically measured during Auto Programs.)
• Stop/Power/Restore: Power on remote, stop massage, or power off and restore chair to upright position.
• Position: Move massage rollers during AcuPoint® detection or for Zone/Spot massage.
• Heat: Toggle heat on/off (indicated by red icon).
• Legs: Press and hold to raise or lower the footrest.
• ZeroG®: Press and hold to automatically position chair in ZeroG mode for spine relief.
• Legs Retract: Press and hold to retract the footrest.

If the chair is inactive for three minutes, the controller display shuts down. Press Stop/Power/Restore to resume. Settings reset to default.

If the chair operates continuously for over an hour, it may overheat and shut down. Allow it to cool for 30 minutes.

Using the Auto Programs

Choose from 35 Auto Programs or configure your own massage. Control Cloud Touch air massage intensity, turn on heat, and connect your smartphone/tablet for the built-in sound system. Alternatively, select Sound Soothe for eight relaxing nature sound tracks.

1. From the main menu, select AUTO to display the Auto Programs menu.

Program Descriptions:

• AWAKE: Energizes and prepares you for the day.
• ENERGIZE: Soothes and stretches you from head to toe.
• PERFORMANCE: Delivers an intense Cloud Touch air massage.
• RECOVERY: Focuses on relieving tension in the neck and shoulders.
• UPPER BACK: Focuses massage on the upper back.
• LOWER BACK: Focuses massage on the lower back.
• DEMO: Narrated demonstration of chair features.

IMPORTANT: Before selecting a program, ensure feet are firmly against the foot/calf massage wells. The chair measures leg length for program customization. If feet are not properly positioned, leg length cannot be measured, and features like stretch may not activate.

3. Select the desired auto program group. The primary program and its variations will display.

Massage Styles: SHIATSU (varied intensity), SWEDISH (moderate), SPORTS (starts soft, increases intensity), THAI (starts intense, decreases intensity). Energize programs include an independent Stretch program.

4. Select the desired program. AcuPoint® detection will scan your back to map massage programs.
5. During auto-detection, use POSITION buttons to manually select shoulder height.
6. Sit back and enjoy your massage!

NOTE: AcuPoint detection cannot be accessed after scanning is complete. Power off, restore, and re-select the program to rescan.

Using Manual Massage Modes

From the main menu, select MANUAL to customize back massage mode, focus, width, and speed. If shoulder height hasn't been detected, AcuPoint detection will scan your back. Use POSITION buttons to manually select shoulder height during detection.

IMPORTANT: After AcuPoint detection, manual settings cannot be selected until the status screen shows the selected mode.

TIP: Use BACK, LEGS, and EXTENSION buttons to position yourself perfectly.

NOTE: All manual massages include foot/calf massage and Cloud Touch air massage.

Using the Deep Tissue Programs

Select from the following Deep Tissue programs:

• Deep Stretch: Intense back stretch for deep muscle penetration.
• Deep Breath: Sync your breath with the rhythmic movement of the chair and relax into deep meditation.
• Deep Soothe: Relax with acupressure for a deep and soothing massage.

Customize your Deep Tissue massage FOCUS by selecting from the following settings:

• Full: Massages your full back.
• Zone: Focuses your massage in a limited zone. Use the Position buttons to position the massage zone where you want it. Choose from Short (3"), Medium (6"), or Long (9") zone range.
• Spot: Massages your back in a single spot. Use the position buttons to position the massage exactly where you need it.

Configuring Cloud Touch, Heat, and Other Settings

Setting Cloud Touch massage focus and intensity

The Cloud Touch massage uses air to massage you from head to toe. You can select one or more Cloud Touch massage areas and set the intensity at any time during an auto massage program. You can also enjoy a Cloud Touch massage independent of any auto program.

1. From the main menu, select CLOUD TCH to display the Cloud Touch menu.
2. Select FOCUS, then select the area(s) you wish to activate. You must select a massage focus before selecting the intensity.
3. Select INTENSITY, then select the desired air intensity, or select OFF to stop the Cloud Touch massage.

TIP: During any massage, press the CLOUD button on the remote control to adjust the Cloud Touch intensity. The selected intensity displays next to CLOUD TCH in the upper left corner of the main screen.

Using backrest heat

The default backrest heat setting is Off. To turn on the heat, press the HEAT button on the remote or select HEAT from the main menu then select ON.

Setting back massage intensity

1. From the main menu, select SETTINGS to display the Settings menu.
2. Select INTENSITY, then select the desired back massage intensity.

TIP: Use the navigation buttons on the main screen to configure the settings in the upper left-hand corner.

Setting the underfoot roller speed

You can set the underfoot roller speed to slow, medium, or fast. You can also turn the rollers off.

1. From the main menu, select SETTINGS to display the Settings menu.
2. Select FOOT SPD, then select the desired speed.

TIP: Use the navigation buttons on the main screen to configure the settings in the upper left-hand corner.

Foot massage too soft? Remove the softening soles from underneath your feet. Simply open the foot/calf massage well zippers, remove the softening soles from the bottom of the massage wells, then close the zippers.

Configuring and disabling the Stretch feature

You can set the stretch direction to stretch your legs either outward or down. You can also turn off the stretch feature. When stretch is turned off, the Energize programs do not include the stretch feature. When the chair is powered off and on again, this stretch setting resets to On.

1. From the main menu select SETTINGS to display the Settings menu.
2. Select STRETCH, then select the desired setting.

Configuring massage duration

You can set your massage duration to 10 (default), 20, or 30 minutes.

1. From the main menu, select SETTINGS to display the Settings menu.
2. Select TIME, then select the desired massage duration.

Selecting a language

You can choose to display all interface text in either English (default), Mandarin Chinese, Korean, or Vietnamese.

1. From the main menu, select SETTINGS to display the Settings menu.
2. Select LANGUAGE, then select the desired language.

If you select a non-English language that you do not understand, follow these steps to return the display to English:

1. Power the chair off, and then on.
2. Select the middle option on the screen to display the Settings screen.
3. Select the fifth option on the screen to display the four languages on the right-hand side of the screen.
4. Select EN to restore the display to English.

Connecting a device to the sound system

Your massage chair contains built-in, high-quality speakers, to which you can connect via Bluetooth. The default Bluetooth setting is On.

1. From the main menu, select SETTINGS to display the Settings menu.
2. Select BLUETOOTH, then verify that it is set to On. The massage chair is now discoverable by your device.
3. Using your device, scan for Bluetooth devices and select HT Novo XT PRO to connect. See your device instructions for more information.
4. Enjoy your favorite music along with your favorite massage!

Configuring remote sound

You can choose whether or not to hear a beep when you push remote control buttons.

1. From the main menu, select SETTINGS to display the Settings menu.
2. Select BEEP, then select On (default) or Off.

Enjoy Soothing Nature Sounds

1. From the main menu, select SETTINGS to display the Settings menu.
2. Select BLUETOOTH and verify that Bluetooth is On.
3. From the main menu select SOUND SOOTHE.
4. Select SOUND, then choose from eight relaxing nature sounds.
5. Select VOLUME to set the desired volume.

Control Your Novo XT PRO From Your Phone!

Download the app from the App Store or Google Play.

Care and Maintenance

To keep your product working and looking its best, please follow these simple care guidelines.

⚠️ WARNING:

1. Be sure to disconnect the power cord from the electrical outlet before cleaning. (Also indicated on the safety page.)
2. When cleaning the remote control or power switch, use a dry cloth only. Never use a damp cloth to clean any electrical component.

⚠️ CAUTION:

1. Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color does not fade prior to using the solution on the entire product surface.
2. Do not use benzene, thinner or any other solvents on your product.

Cleaning Code Standard for SofHyde or Cloth: W

To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush vacuum extension. If your product becomes dirty, use a water-based upholstery cleaner only. To treat stains, spot clean with an upholstery shampoo or a mild detergent foam.

Maintenance and Repair:

1. The mechanics of this product are specially designed and constructed to be maintenance free. No periodic lubrication or servicing is required.
2. Your chair should only be serviced by a Human Touch-authorized service representative.

Use and Storage Environment:

1. Do not place the chair in direct or reflected sunlight, as ultraviolet rays will quickly fade the upholstery color and cause SofHyde upholstery to rapidly deteriorate.
2. Operate your chair in a room temperature between 41 and 104 degrees Fahrenheit (5 to 40 degrees Celsius) with humidity levels of 10% to 70% (non-condensing) to avoid damage.
3. To prevent damage to the upholstery, before sitting in your chair make sure there are no sharp objects in your pockets and no metal buttons or zippers that can come in contact with the chair.
4. Do not place the chair where excessive dust and pet hair can migrate into the chair's electrical and mechanical components; this can cause malfunction over time.
5. When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled, and that the unit be placed in an environment free of dust and moisture.
6. Store your chair in a room temperature between 5 and 122 degrees Fahrenheit (-15 to 50 degrees Celsius) with humidity levels of 10% to 70% (non-condensing) to avoid damage; product stored in cold temperatures may require 48 hours at room temperature to function properly.
7. Do not store near open heat or flame.

Having Trouble?

Your Novo XT PRO massage chair is a sophisticated combination of mechanics, electronics, and software working together to give you the ultimate massage. If your massage chair exhibits any abnormal behavior, please follow these steps to fully reset the chair:

1. Press the ON/OFF button on the remote, select POWER OFF then select RESTORE to restore the chair to the upright position.
2. Turn the chair's power switch (on the rear of the chair) to Off.
3. Unplug the chair from the power source.
4. Wait 30 seconds.
5. Plug the chair back into the power source, then turn the power switch back On.

If your chair has no power:

1. Check the power cord: Make sure the power cord connection to the chair is secure and that the power cord is not damaged.
2. Check the wall outlet: Plug a known working device into the outlet to ensure the outlet is working.
3. Replace the fuse: Use a flat-head screwdriver to turn the fuse holder (located next to the power switch) counter-clockwise until it pops out. Replace the fuse with one of the spare fuses that came with your chair, or any 250V, 5A fuse.

If the issue remains, please do the following before contacting our customer experience team:

1. Locate the serial number on the label on the back of your chair and write it down.
2. Locate your proof of purchase, as this will be needed to process any warranty claim.
3. You are now ready to contact us!

Contact our Customer Experience team at 800-355-2762, Monday through Thursday, 7:00 am – 4:30 pm, and Friday 7:00 am - 3:30 pm (PST). Or email us at: csadmin@humantouch.com

Specifications

*Specifications are subject to change without prior notice.