Human Touch Novo XT Massage Chair

Welcome

For over 35 years, Human Touch has been an industry leader, enhancing customers' lives with products and services that help them feel, perform, and live their best. Developed with medical professionals and industry experts, Human Touch products blend patented technology, craftsmanship, and intelligent ergonomics with superior design for therapeutic relief.

The Human Touch Novo XT massage chair is part of the Ascent Series, designed to help you reach your peak performance, rejuvenate your body, and energize your soul.

Whether you're an athlete recovering from strenuous workouts or seeking daily revitalization, the Novo XT is engineered to provide a superior massage experience, increasing blood flow to tired muscles and restoring well-being.

Register your product online at: www.humantouch.com/register

Keep It Safe: Important Safety Instructions

DANGER: To reduce the risk of electrical shock, always unplug the product from the electrical outlet immediately after use and before cleaning.

WARNING: To reduce the risk of burns, fire, electric shock, or injury to persons:

• Keep hands and fingers away from the massage mechanism or rollers while the product is running.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly qualified person to avoid a hazard.
• Never leave the appliance unattended when plugged in. Unplug from the outlet when not in use and before putting on or taking off parts.
• Do not operate under a blanket or pillow, as excessive heating can occur.
• Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons. Keep children away from the extended foot support.
• Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
• Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return it to a service center for examination and repair.
• Do not carry this appliance by the supply cord or use the cord as a handle.
• Always keep the power cord away from heated surfaces.
• Never operate this product with the air openings blocked. Keep them free of lint, hair, and the like.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• To disconnect, turn all controls to the OFF position, then remove the plug from the outlet.
• Do not massage any area of the body that is swollen, inflamed, or covered with skin eruptions.
• Do not use on unexplained calf pain.
• Do not use this product when standing on a damp floor, or when any part of the body is in contact with plumbing or any similar ground.
• Connect this appliance to a properly grounded outlet only. See GROUNDING INSTRUCTIONS.
• Do not use this product if noise above normal sound is heard.
• Do not stand on or in the appliance. Use only while seated.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance.

Safety Precautions:

• Comfortable clothing is recommended.
• This product is meant to be used in a relaxed position. Never force any body part into the backrest area while the rollers are moving.
• If you feel any abnormal discomfort during operation, turn off the power immediately and consult your physician.
• Do not sit on the controller.
• Do not pull on the AC cord.
• When using the product after storage, check for proper operation before use.
• Always confirm there are no obstacles behind the product and sufficient space to recline.

SAVE THESE INSTRUCTIONS

Do not attempt to repair this product yourself. Commercial use will void the warranty.

Grounding Instructions: This product must be grounded. If it malfunctions or breaks down, grounding provides a path of least resistance for electrical current to reduce the risk of electric shock. The product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate, properly installed, and grounded outlet in accordance with all local codes and ordinances.

DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Consult a qualified electrician or serviceman if you are in doubt about grounding. Do not modify the plug; have a proper outlet installed by a qualified electrician if it does not fit.

The product is for use on a normal 120-volt circuit. A temporary adapter may be used to connect to a 2-pole receptacle if a properly grounded outlet is not available, but it should only be used until a properly grounded outlet can be installed. The adapter's green-colored tab must be connected to a permanent ground, such as a properly grounded outlet box cover, and held in place by a metal screw.

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

WARNING: The product is equipped with a thermal resetting protection device. If the product suddenly stops and will not start, turn off the main power switch for at least 30 minutes. Failure to turn off the product may result in unexpected startup when it cools.

Get Ready

Unpack the Box

Your massage chair comes with a power cord and the chair itself.

Choose a Location

When deciding where to place your Novo XT, consider the following:

• Place the unit on a flat surface, away from direct sunlight or any other direct heat source to avoid fading.
• If placing on a hard surface, use a piece of carpet or a soft mat underneath to avoid damaging the floor (minimum 48" x 28").
• Ensure the area in front of the chair is clear for at least 32" to accommodate the footrest when deployed.

Move the Chair to the Desired Location

CAUTION: To avoid injury to yourself and damage to the product, have two or more people move the chair.

1. Using two people, push down on the backrest and lift up on the front sides. WARNING: Do not lift the chair by the footrest. Never manually lift the footrest.
2. Roll the chair on its casters to the desired location.
3. Gently lower the chair all the way to the floor. WARNING: Dropping the front of the chair to the floor may damage the chair and/or floor.

Assembling your massage chair is easy! Simply plug in the power cord and you're set to go!

Take a Seat

Power On

1. Plug the power cord into a grounded 120-volt outlet.
2. Turn the power switch on the right-hand side of the chair to On.
3. Make sure the remote control is secured in the remote control pocket, then take a seat.

Adjust the Recline Angle

Press the STOP/POWER/RESTORE button on the remote control, then use the BACK buttons to recline the chair to the desired angle.

Adjust the Footrest Angle

Use the LEGS buttons to adjust the footrest angle so that your feet are on the bottom and your calves are pressing on the back of the calf massage wells.

If your calves are not pressing against the rear calf massage well, use the LEGS EXTEND/LEGS RETRACT buttons to extend the calf massager until they are in that position.

WARNING: Do not sit or stand on the calf massager, to avoid injury or permanent damage to your chair.

Take Control

Status Screen Overview

The status screen displays during your massage, providing a quick reference for:

• Speed: Current back massage speed.
• Cloud TCH: Current Cloud Touch intensity.
• Width: Current back massage width.
• Foot SPD: Current foot/calf massage speed.
• 3D: Illustrates the areas currently being massaged.
• Time Remaining: Amount of time left in the current massage session.
• Massage Techniques: Techniques currently in progress.
• Heat Indicator: Indicates if heat is on.
• ZeroG Indicator: Indicates if the chair is in ZeroG position.
• Bluetooth Indicator: Indicates if the chair is connected to a Bluetooth device.

Remote Control Buttons

• Stop/Power/Restore: Powers the remote on, stops the massage, or returns the chair to the upright position.
• Menu: Displays the main menu. Use directional buttons to navigate and OK to select.
• Legs: Press and hold to raise or lower the footrest.
• Legs Extend: Press and hold to extend the footrest.
• Position: Moves massage rollers to a desired position for Zone or Spot massages.
• Auto: Displays Auto Programs menu. Toggles between programs when active.
• Back: Press and hold to recline or incline the backrest.
• ZeroG®: Press and hold to automatically position the chair in ZeroG mode for spinal relief.
• Legs Retract: Press and hold to retract the footrest.

Note: The controller display shuts down after three minutes of inactivity. Press the Stop/Power button to resume.

Overheating: If the chair operates for over an hour continuously, it may overheat and shut down. This is normal. Allow it to cool for 30 minutes before resuming use.

Using the Auto Programs

Choose from 34 Auto Programs or configure your own massage using Manual Massage screens. You can also control Cloud Touch air massage intensity and heat.

1. From the main menu, select AUTO to display the Auto Programs menu.
2. Program Types:
   • AWAKE: Energizes and prepares you for the day.
   • ENERGIZE: Soothes and stretches you.
   • PERFORMANCE: Delivers an intense Cloud Touch air massage.
   • RECOVERY: Focuses on relieving tension in the neck and shoulders.
   • UPPER BACK: Focuses massage on the upper back.
   • LOWER BACK: Focuses massage on the lower back.
   • DEMO: Demonstrates all massage techniques.
3. Important: Before selecting an auto program, ensure your feet are pressed firmly against the bottom of the foot/calf massage wells. The chair automatically measures leg length shortly after the massage begins to tailor the program. If feet are not positioned correctly, leg length measurement may fail, impacting program function (e.g., stretch feature).
4. Select the desired auto program group and then the specific program.
5. Program Styles: SHIATSU (varied intensity), SWEDISH (moderate), SPORTS (starts soft, increases intensity), THAI (starts aggressive, decreases intensity). The Energize program includes an independent Stretch program.
6. Select the desired program. The Set Shoulder Height screen will display.
7. Set shoulder height from 1 (small) to 9 (large) for optimal massage mapping.
8. Sit back and enjoy your massage.

Note: You can access the Set Shoulder Height screen during any massage by pressing a Position button.

Using Manual Massage Modes

Select MANUAL from the main menu to customize your back massage mode, focus, width, and speed.

If shoulder height hasn't been set, the Set Shoulder Height screen will appear. Adjust as needed.

Important: After setting shoulder height, no other manual settings can be selected until the status screen confirms the program is adjusted.

Note: All manual massages include foot/calf massage and Cloud Touch air massage.

Using the Deep Tissue Programs

Customize your massage by selecting:

• Deep Stretch: Intense lower back stretch for deep muscle penetration.
• Deep Breath: Sync your breath with the chair's rhythmic movement for deep meditation.
• Deep Soothe: Relax with acupressure for a deep, soothing massage.

Customize your massage focus:

• Full: Massages your full back.
• Zone: Focuses massage in a limited zone. Use Position buttons to set the zone (Short 3", Medium 6", or Long 9").
• Spot: Massages your back in a single spot. Use Position buttons to position the massage.

Configuring Cloud Touch, Heat, and Other Settings

Setting Cloud Touch Massage Focus and Intensity

Cloud Touch uses air to massage you from head to toe. You can select areas and set intensity at any time, or use it independently.

1. From the main menu, select CLOUD TCH.
2. Select FOCUS, then choose the area(s) you wish to activate.
3. Select INTENSITY, then choose the desired air intensity or OFF.

Tip: Use the left/right buttons on the remote to adjust Cloud Touch intensity.

Using Backrest Heat

The default backrest heat setting is Off. To turn on heat:

1. From the main menu, select HEAT.
2. Select ON.

Setting Back Massage Intensity

1. From the main menu, select SETTINGS.
2. Select INTENSITY, then choose the desired back massage intensity.

Setting the Underfoot Roller Speed

You can set the underfoot roller speed to slow, medium, or fast, or turn the rollers off.

1. From the main menu, select SETTINGS.
2. Select FOOT SPD, then choose the desired speed.

Note: Softening soles for foot massage are available separately.

Configuring and Disabling the Stretch Feature

Set the stretch direction (outward or down) or disable the feature. When disabled, Energize programs will not include stretching. The setting resets to On when the chair is powered off and on again.

1. From the main menu, select SETTINGS.
2. Select STRETCH, then choose the desired setting.

Configuring Massage Duration

Set your massage duration to 10 (default), 20, or 30 minutes.

1. From the main menu, select SETTINGS.
2. Select TIME, then choose the desired duration.

Selecting a Language

Choose interface text in English (default), Mandarin Chinese, Korean, or Vietnamese.

1. From the main menu, select SETTINGS.
2. Select LANGUAGE, then choose the desired language.

To return to English: Power the chair off and on. Select the last option on the screen (Settings), then the second option to display languages, and select EN.

Connecting a Device to the Speaker System

Your chair has a built-in speaker system. Connect via Bluetooth. The default setting is On.

1. From the main menu, select SETTINGS.
2. Select BLUETOOTH and verify it is set to On.
3. Scan for Bluetooth devices on your device and select Novo XT to connect.
4. Enjoy music with your massage.

Configuring Remote Sound

Choose whether to hear a beep when pressing remote control buttons.

1. From the main menu, select SETTINGS.
2. Select BEEP, then choose On (default) or Off.

Care and Maintenance

Follow these guidelines to keep your product working well and looking its best.

WARNING:

1. Disconnect the power cord from the electrical outlet before cleaning.
2. Clean the controller or power switch with a dry cloth only. Never use a damp cloth.
3. Test cleaning solutions on a small, inconspicuous part of the product first to ensure colorfastness.
4. Do not use benzene, thinner, or other solvents on the product.

Cleaning Code Standard: W

Dust or vacuum frequently with a soft brush attachment. For dirt, use a water-based upholstery cleaner only. For stains, spot clean with upholstery shampoo or mild detergent foam. To clean foot/calf massage well inserts, remove them, hand-wash with mild detergent, and line dry.

Maintenance and Repair:

• The product's mechanics are designed to be maintenance-free. No periodic lubrication or servicing is required.
• Your chair should only be serviced by an authorized service center.

Use and Storage Environment:

• When not in use for extended periods, cover the chair, coil the power cord, and store in a dust- and moisture-free environment.
• Do not store near heat or open flame.
• Do not expose to direct sunlight for long periods, as this may cause fading or damage.
• Do not use or store in extreme temperatures. Products stored in cold temperatures may require 48 hours at room temperature to function properly.
• Use and store in an environment with non-condensing humidity ranging from 10% to 80%. Excessive humidity will damage the mechanics.

Miscellaneous:

• Do not insert foreign objects between massage nodes or the unit housing.
• Take care not to overload the unit.

Specifications

Operating Voltage: AC 110-120V 60 Hz

Power Consumption: 1.3A

Chair Size (Upright): 63"L x 31"W x 43"H

Chair Size (reclined): 71"L x 31"W x 38"H

Required Recline Clearance: 5"

Product Weight: 273 Lbs.

Maximum Load Weight: 285 Lbs.

Specifications are subject to change without prior notice.

Having Trouble? Visit www.humantouch.com/troubleshooting-guides or contact Customer Experience at 800-355-2762 (6 AM - 5 PM PST) or csadmin@humantouch.com.