xTool D1 Pro Laser Engraver Troubleshooting and FAQ

1. What does the LED indicator mean?

2. One of the position limits can be fixed in different positions on the Left Plate, why?

Size differences among 5W, 10W, and 20W lasers.

With 20W lasers, which are larger in size, the limit plate is supposed to be fixed as shown in the image below.

Image depicting the limit plate fixed in a specific position on the left plate for a 20W laser.

With 5W and 10W lasers, which are smaller in size, it can be fixed in either position.

3. How to make the middle plate parallel to the front and rear plates?

1. Find the coupling shown in the image below.

Image showing the coupling on the laser engraver.

2. Use a hex wrench to loosen the fixing bolts on the coupling.
3. Hold the coupling with one hand and push the X-axis to the top with the other hand until the ends are aligned.
4. Tighten the bolts to fix the coupling.

4. What to do when the laser shakes during processing?

1. Set the speed to below 105 mm/s and try again.
2. Do not select the Grayscale as Bitmap mode when it is a bitmap file you are engraving. The screenshot shows the xTool Creative Space software with the 'Grayscale' option highlighted under 'Bitmap mode'.
3. Switch to a Wi-Fi connection if it was a USB connection when the problem occurred.

5. Why does the power of the laser head decline?

1. Contaminated protective lens
   Solution: Clean the lens and nozzle on the laser module with an official xTool maintenance kit or an alcohol-free dust cloth.
2. Damaged protective lens
   Solution: Replace the lens. The maintenance package provides one lens. Contact xTool after-sales services to buy more if needed.
3. Contaminated nozzle
   Solution: Clean the nozzle. Using an air pump is recommended.
4. Clogged nozzle
   Solution: If a machine is used without an air pump, it is recommended to place an xTool official sticker or another sticker on the air inlet of the nozzle. Otherwise, dust will adhere to the lens, accumulating around the laser beam outlet, causing power attenuation and affecting processing performance.

Pay attention to regular cleaning of lenses: clean them at least once an hour in extremely harsh use environments.

6. What to do with the Limit Switch alarm?

1. Check and make sure the limit sensors are not blocked or contaminated.
2. Check and make sure the limit sensors are properly connected.
3. Replace the limit sensor(s) if physically damaged.

(For a detailed video of the operation, contact xTool professional customer service on Amazon.)

7. Why does it not frame after pressing the button as instructed in XCS?

1. Turn off D1 Pro, reinstall the TF card, and turn it on again.
2. If the problem persists, exchange the TF card with another one in case it was damaged.

8. What to do to avoid contamination of the laser protective lens?

It is recommended to use the official right-angle air nozzle or air nozzle plug without the use of an air pump. Otherwise, it will increase the speed of dust contaminating the lens or accumulating in the light outlet hole.

Images showing the laser module with different nozzle attachments.

9. Why did the machine hit the rear plate during processing?

1. Replace the X-axis assembly and the left baffle limit baffle.
2. Change the tie line position of the connecting line: change from the side of the X-axis profile to the top of the X-axis profile to ensure that the machine avoids interference with the tailgate during the limit operation. Add a sleeve at the junction of the right Y-axis and the X-axis to avoid wire friction at this position.

Image highlighting the area where the machine hit the rear plate, with an arrow indicating the direction of movement.

10. What to do when the laser shakes during framing?

1. Switch off the machine, reinstall the TF card, and switch on the machine again.
2. Press the RESET button on the motherboard.
3. Replace the TF card with another one.

11. Why and what to do when D1 Pro is detected but not able to be connected via USB?

Reason: firmware issue.

Solutions:

1. Restart the machine and try again.
2. Update firmware referring to xTool D1 Pro Firmware Upgrade Guide.
3. Replace the motherboard.

12. Why does the laser not move in the X-axis or Y-axis direction?

X-axis:

1. Check both ends of the X-axis motor cable. If it is loose or not inserted in place, re-plug it properly. Images show the X-axis motor cable connections.
2. Turn the machine over and check the X-axis timing belt. If it is not installed properly, reinstall it.
3. Check whether the X-axis motor wire, including the pins on each end, is damaged. If it is, the wire needs to be replaced. Check whether any of the X-axis socket pins on the motherboard is damaged. If it is, the motherboard needs to be replaced.
4. Move the laser manually in the X-axis direction. If it is hard to do so, it is probably with the X-axis timing belt and wheel, which need to be replaced.
5. If the laser can be moved without a problem manually (from left to right), exchange the X-axis motor wire and the Y-axis motor wire on the motherboard end and try framing a square. If the X-axis still cannot move, there could be a problem with the X-axis motor cable and the X-axis motor, which need to be replaced. If the X-axis can move, but the Y-axis cannot move, there could be a problem with the X-axis drive of the motherboard, and the motherboard needs to be replaced.

Y-axis:

1. Check both ends of the Y-axis motor cable. If it is loose or not inserted in place, re-plug it properly. Images show the Y-axis motor cable connections.
2. Check whether the Y-axis timing belts on both the right and left sides are installed properly. If not, reinstall them. Images show the Y-axis timing belts.
3. Check whether the Y-axis motor wire, including the pins on each end, is damaged. If it is, the wire needs to be replaced. Check whether any of the Y-axis socket pins on the motherboard is damaged. If it is, the motherboard needs to be replaced.
4. Move the laser manually in the Y-axis direction. If it is hard to do so, it is probably with the Y-axis timing belt(s) and wheel(s), which need to be replaced.
5. If the laser can be moved without a problem manually (from front to back), exchange the X-axis motor wire and the Y-axis motor wire on the motherboard end and try framing a square. If the laser cannot move in the Y-axis direction, there could be a problem with the Y-axis motor cable and the Y-axis motor, which need to be replaced. If the laser can move in the Y-axis direction, there could be a problem with the Y-axis drive of the motherboard, and the motherboard needs to be replaced.

13. D1 Pro can not connect to XCS via WiFi, why?

1. Check whether the WiFi network is in good condition. Switch to another WiFi network or your cell phone hotspot and try again if you may.
2. Check if the WiFi antenna beneath the Front Plate is loose. If it is, tighten it.
3. Make sure it is the same WiFi network your D1 Pro and XCS are connected to.
4. Exit any VPN or PC Manager software, and relaunch XCS to try again.

14. How to switch the positioning mode between Red cross and Laser spot?

When your D1 Pro is turned on and connected to your computer, click on > Working parameters, then select Red cross or Laser spot as the positioning mode.

For the Red cross, once selected, a red cross will emerge every time the D1 Pro is turned on.

If the Laser spot is selected as the positioning mode, you have to click Process > Enable every time for the laser to emerge.

Screenshot of xTool Creative Space software showing the 'Working parameters' section with 'Red cross' and 'Laser spot' options.

Screenshot of xTool Creative Space software showing the 'Laser spot' settings with an 'Enable' button.