EZVIZ EP3x Pro Battery Doorbell Kit User Manual

Legal Disclaimer and Copyright

COPYRIGHT © Hangzhou EZVIZ Software Co., Ltd. ALL RIGHTS RESERVED.

Any and all information, including wordings, pictures, and graphs, are the properties of Hangzhou EZVIZ Software Co., Ltd. ("EZVIZ"). This user manual ("the Manual") cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated, EZVIZ does not make any warranties, guarantees, or representations, express or implied, regarding the Manual.

The information contained in the Manual is subject to change without notice due to firmware updates or other reasons. Please find the latest version on the EZVIZ website (http://www.ezviz.com).

Revision Record: New release - January, 2023.

Trademarks: EZVIZ trademarks and logos are properties of EZVIZ. Other trademarks and logos mentioned belong to their respective owners.

Legal Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED "AS IS", WITH ALL FAULTS AND ERRORS. EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EZVIZ'S TOTAL LIABILITY FOR ALL DAMAGES SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. EZVIZ DOES NOT UNDERTAKE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY IMPROPER INSTALLATION OR USAGE, PROTECTION OF NATIONAL OR PUBLIC INTERESTS, FORCE MAJEURE, OR ACTIONS BY YOURSELF OR A THIRD PARTY. USE OF THE PRODUCT WITH INTERNET ACCESS IS AT YOUR OWN RISK. EZVIZ IS NOT RESPONSIBLE FOR ABNORMAL OPERATION, PRIVACY LEAKAGE, OR DAMAGES FROM CYBER ATTACKS, HACKER ATTACKS, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS AND DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Important Safety Instructions

Please read the user manual carefully before installing or using this product. If installing for a third party, leave the manual or a copy with the end user.

Safety Measures:

• To operate this system in complete safety, installers, users, and technicians must follow all safety procedures described in this manual.
• Specific warnings and warning symbols are given for items if necessary.
• The product must be set up according to the applicable standards in the country where it is installed.

Overview

1. Package Contents

• Battery Doorbell (1)
• Mounting Bracket for Doorbell (1)
• Inclined Mounting Bracket (1)
• Drill Template for Doorbell (1)
• Solar Panel (1)
• Drill Template for Solar Panel (1)
• Power Cable (1)
• Pin (1)
• Screw Kit (2)
• Screw Kit (1)
• U-shaped Wire (2)
• Wire Connector (2)
• Regulatory Information (2)
• Quick Start Guide (1)

The doorbell's appearance is subject to the actual one purchased.

Tools You May Need: Drill (recommended with diameter of 6mm).

2. Basics

Doorbell Components:

• [Spotlight]
• [Sensor]
• [IR Light]
• [Lens]
• [PIR]
• [Doorbell Button / LED Indicator]
• [Lens]
• [IR Light]
• [Speaker]
• [Mounting Hole]
• [Tamper Alert]
• [Power Button]
• [Terminals]
• [Mounting Hole]
• [Power Port (Behind the cover)]
• [MIC]
• [Dismantle Hole]

LED Indicator:

• Slow-flashing Red: Doorbell charging.
• Turns Red and goes off after 3s: The doorbell battery level is lower than 20% and the doorbell has been activated.
• Solid Blue: Doorbell fully charged.
• Turns blue and goes off after 3s: The doorbell battery level is higher than 20% and the doorbell has been activated.
• Fast-flashing Blue: Doorbell ready for Wi-Fi configuration / Passcode error.

Power Button:

• Power on: Press and hold the power button for 2s, accompanied by a beep.
• Power off: Press the power button 3 times in 1s, accompanied by a beep.
• Reset: Press and hold the power button for 5s to restart and set all parameters to default, accompanied by a beep.

Setup

Follow these steps to set up your system:

1. Get the EZVIZ app, and log in to your EZVIZ app account.
2. Power on the doorbell.
3. Add the doorbell to your EZVIZ app account.
4. Install the doorbell.

1. Get the EZVIZ App

• Connect your mobile phone to Wi-Fi (suggested).
• Download and install the EZVIZ app by searching "EZVIZ" in the [App Store] or [Google Play™].
• Launch the app and register an EZVIZ user account.

If you have already used the app, please ensure it is the latest version. To check for updates, go to the app store and search for EZVIZ.

2. Power On the Doorbell

Press and hold the power button for 2 seconds to turn on the doorbell. The doorbell LED indicator goes out after turning blue for 3 seconds, indicating it is powered on.

If the doorbell is out of battery, connect it to a power outlet with a power adapter (5V 2A, purchase separately) for charging. It is recommended to fully charge the doorbell before first use.

3. Fully Charge the Doorbell

Connect the doorbell to a power outlet via a power adapter.

• Before charging: Please purchase a 5V 2A power adapter, as it is not included in the package. It is recommended to use the included power cable. If installed outdoors, use a waterproof power cable. Do not charge when the temperature exceeds 45°C or is below 0°C. Charging with a power adapter outdoors is not allowed.
• Charging: If using a 5V 2A adapter, it takes about 4.5 hours to fully charge. When charging, ensure the lens faces upward to avoid damaging the lens. The doorbell will automatically turn on when charging.

4. Add the Doorbell to EZVIZ App Near Your Router

• Log in to your account using the EZVIZ app.
• On the [Home screen], tap "+" on the [upper-right corner] to go to the [Scan QR Code] interface.
• Scan the QR code on the Quick Start Guide cover or on the body of the doorbell.
• Follow the EZVIZ app wizard to finish Wi-Fi configuration.
• After setup, press the doorbell button on the front to see video from the doorbell in the EZVIZ app.

Troubleshooting Network Connection:

• The doorbell beeps twice and the LED indicator fast-flashing blue: Network not connected. Check the network and Wi-Fi password.
• The doorbell beeps twice and the LED indicator solid blue: Network connected but failed to register to the platform. Check the network and use your cell phone for help.

5. Install Your Doorbell

1. Installation Location

Choose a location with a clear, unblocked field of view and a good wireless signal. Keep the following tips in mind:

• Ensure the wall is strong enough to withstand three times the weight of the doorbell.
• Recommended installation height: 1.3m-1.6m above the ground for optimal performance.
• Situations not recommended for installation (may affect network connection): [Iron doors]; [Corners of load-bearing walls].
• Ensure that side-to-side traffic crosses the doorbell's field of view. The doorbell's [motion sensor] is much more sensitive to side-to-side movement than to movement directly toward or away from the doorbell.

Choose the Power Supply Method for Your Doorbell

• Option 1: Connect to Solar Panel
• Option 2: Wired Connection
• Option 3: Battery Power only

Option 1: Connect to Solar Panel

Important: The solar panel cannot be installed with a [wired chime] simultaneously, as it will cause damage. The solar panel supports installation in four directions (up, down, left, right). The back of the doorbell and the bottom of the solar panel have space for wire hiding. It is recommended to install the solar panel on the top or on the left or right of the doorbell for optimal use. Estimate the installation position in advance.

1. Disassemble the Backplate of Solar Panel

Take out the [solar panel] from the package. Use the provided [pin] to press and hold the hole at the bottom of the solar panel, then remove the [backplate].

2. Connect the Wires of the Solar Panel

Connect the solar panel to the doorbell by attaching the solar panel's wiring connector to the [terminals] at the back of the doorbell using a screwdriver.

3. Install the Mounting Bracket of Doorbell

• Option A (for smooth wall): Clean and dry the installation location. Tear off the film of the [foam sticker] and paste the [mounting bracket] directly to the desired installation location, pressing hard. For firm adhesion, press hard after fixing the bracket; it is suggested to let it rest for 3 hours before proceeding.
• Option B (for uneven wall): Place the [drill template] onto the surface of the desired installation location and drill two [screw holes]. (Optional) Insert [anchors] to the holes (no need for a [wooden surface]). Secure the mounting bracket using the provided metal screws (PA3x25). It is recommended to use a 6mm [drill bit]. Please use the provided anchors and metal screws. Thread the connected wires through the [wire hole] of the mounting bracket, depending on your solar panel's installation location, to facilitate doorbell installation.

4. Attach Your Doorbell to the Mounting Bracket

1. Align the [Mounting Hole] in the lower part of the doorbell with the [hook] on the lower part of the mounting bracket, and attach the doorbell.
2. Gently slide the doorbell downward.
3. Finally, attach the upper part of the doorbell to the mounting bracket. Installation is complete.

5. Install the Backplate of Solar Panel

• Option A (for smooth wall): Tear off the film of the [foam sticker] and paste the [backplate] directly to the desired installation location.
• Option B (for uneven wall): Place the [drill template] onto the surface of the desired installation location and drill two [screw holes]. (Optional) Insert [anchors] to the holes (no need for a [wooden surface]). Secure the backplate using the provided metal screws (PA3x25). It is recommended to use a 6mm [drill bit]. Please use the provided anchors and metal screws.

6. Install the Solar Panel

Attach the solar panel to the backplate from top to bottom, aligning with the two [slots] at the top. The backplate of the solar panel and the mounting bracket of the doorbell both have reserved space for hiding wiring to reduce exposed wires and improve appearance.

Option 2: Wired Connection

1. Shut Off the Breaker

Ensure that the main switch is turned off.

2. Remove Your Existing Doorbell (Optional)

If replacing an existing doorbell, shut off power at the [breaker]. Remove it from the [wall] and disconnect the [wires]. Your doorbell is compatible with doorbell systems supplying 8-24 volts AC at 50 or 60Hz, 40VA max. Do not wire your Doorbell to a [DC-powered intercom system] or other [DC power source].

Please thread the two protruding [wires] through the wiring holes in the [mounting bracket] of the doorbell, and install the mounting bracket.

3. Install the Mounting Bracket of Doorbell

• Option A (for smooth wall): Clean and dry the installation location. If wiring your doorbell, feed your doorbell [wires] through the hole in the [mounting bracket] first. Tear off the film of the [foam sticker] and paste the mounting bracket directly to the desired installation location, pressing hard. For firm adhesion, press hard after fixing the bracket; it is suggested to let it rest for 3 hours before proceeding.
• Option B (for uneven wall): Place the [drill template] onto the surface of the desired installation location and drill two [screw holes]. If wiring your doorbell, feed your doorbell [wires] through the hole in the [mounting bracket] first. (Optional) Insert [anchors] to the holes (no need for a [wooden surface]). Secure the mounting bracket using the provided metal screws (PA3x25). It is recommended to use a 6mm [drill bit]. Please use the provided anchors and metal screws.

4. Connect the Wires

Connect the wires coming out of your wall to the [terminals] on the back of your doorbell. Either wire can connect to either screw; the order does not matter. Your doorbell is compatible with doorbell systems supplying 8-24 volts AC, 50mA, at 50 or 60Hz, 40VA max. Please connect the wires that go through the mounting bracket to the terminals at the back of the doorbell.

For safety reasons, please trim or strip the wires to expose approximately 1 cm length. Use a screwdriver to tighten the wire ends to the terminal screws at the back of the doorbell. Please ensure that the two wires do not create a short circuit. If either wire is frayed, twist it tightly.

5. Attach Your Doorbell to the Mounting Bracket

1. Align the [Mounting Hole] in the lower part of the doorbell with the [hook] on the lower part of the mounting bracket, and attach the doorbell.
2. Gently slide the doorbell downward.
3. Finally, attach the upper part of the doorbell to the mounting bracket. Installation is complete.

Option 3: Battery Power only

1. Install the Mounting Bracket of Doorbell

• Option A (for smooth wall): Clean and dry the installation location. Tear off the film of the [foam sticker] and paste the [mounting bracket] directly to the desired installation location, pressing hard. For firm adhesion, press hard after fixing the bracket; it is suggested to let it rest for 3 hours before proceeding.
• Option B (for uneven wall): Place the [drill template] onto the surface of the desired installation location and drill two [screw holes]. (Optional) Insert [anchors] to the holes (no need for a [wooden surface]). Secure the mounting bracket using the provided metal screws (PA3x25). It is recommended to use a 6mm [drill bit]. Please use the provided anchors and metal screws.

2. Attach Your Doorbell to the Mounting Bracket

1. Align the [Mounting Hole] in the lower part of the doorbell with the [hook] on the lower part of the mounting bracket, and attach the doorbell.
2. Gently slide the doorbell downward.
3. Finally, attach the upper part of the doorbell to the mounting bracket. Installation is complete.

Maintenance

1. How to Use the Inclined Mounting Bracket

Use with the [inclined mounting bracket] as a supplementary mounting bracket if you wish to see more on a specific side. The inclined mounting bracket is included in the package.

[Diagram showing angles and placement of inclined mounting bracket]

2. Disassemble

1. Turn off the Tamper Notification on the EZVIZ app.
2. Use the provided [pin] to press and hold the hole on the top of the doorbell, meanwhile push the doorbell upwards and then take it off.

3. Charge the Doorbell

Connect the doorbell to a power outlet via a power adapter.

• Before charging: Please purchase a 5V 2A power adapter, as it is not included in the package. It is recommended to use the included power cable. If installed outdoors, use a waterproof power cable. Do not charge when the temperature exceeds 45°C or is below 0°C. Charging with a power adapter outdoors is not allowed.
• Charging: If using a 5V 2A adapter, it takes about 4.5 hours to fully charge. When charging, ensure the lens faces upward to avoid damaging the lens. The doorbell will automatically turn on when charging.

View Your Device on the EZVIZ App

The app interface may differ due to version updates; the interface on your phone's installed app prevails.

1. Live View

When you launch the EZVIZ app, the device page displays as shown below. You can view and listen to a live feed, take snapshots, record videos, and choose video definition as needed.

• [Share icon]: Share your device.
• [Settings icon]: View or change device settings.
• [Picture in Picture icon]: View pictures taken simultaneously by two lenses in live view.
• [Full Screen Display icon]: Enjoy a full-screen display of your field of view.
• [Snapshot icon]: Take a snapshot.
• [Record icon]: Manually start/stop recording.
• [Talk icon]: Tap to talk to or listen to people in front of the doorbell.
• [Definition icon]: Select video resolution (Quad HD, Full HD, or Hi-Def).
• [Nearby Device icon]: Check available devices nearby.

Swipe left and right across the screen to see more icons.

2. Settings

In the settings page, you can configure parameters for the Intercom Panel.

• Name: View or customize the device name.
• Battery: View remaining battery capacity.
• Intelligent Detection: Select different detection types.
• Message Notification: Manage device messages and EZVIZ App notifications.
• Audio Settings: Configure audio parameters.
• Image Settings: Configure image parameters.
• Light Settings: Configure light parameters.
• Speaker Settings: Configure speaker parameters.
• Record List: View device storage status (memory card).
• Privacy Settings: Encrypt videos with a password and customize privacy areas.
• Network Settings: View connection status.
• Device Information: View device details.
• Share Device: Share the device to family members or guests.
• Cloudplay: Subscribe to and manage cloud storage.
• Delete Device: Remove the device from the EZVIZ App.

EZVIZ Connect

1. Use Amazon Alexa

These instructions enable control of your EZVIZ devices with Amazon Alexa. If you encounter difficulties, refer to Troubleshooting.

Before you start:

• EZVIZ devices are connected to the EZVIZ app.
• In the EZVIZ app, turn off "Video Encryption" and turn on "Audio" in the Device Settings page.
• You have an Alexa-enabled device (e.g., Echo Spot, Echo Show, Fire TV).
• The Amazon Alexa app is installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa:

1. Open the Alexa app and select "Skills and Games" from the menu.
2. Search for "EZVIZ" and find the "EZVIZ" skill.
3. Select your EZVIZ device's skill, then tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to allow Alexa to access your EZVIZ account.
6. You will see "EZVIZ has been successfully linked". Tap DISCOVER DEVICES to allow Alexa to find all your EZVIZ devices.
7. Go back to the Alexa app menu, select "Devices", and you will see all your EZVIZ devices listed.

Voice Command: Discover new smart devices via the "Smart Home" menu or Alexa Voice Control. Once found, control with voice commands. Speak simple commands to Alexa.

Answer the EZVIZ Intercom Panel with Alexa: After connecting your EZVIZ Intercom Panel to your Alexa-enabled device, you can speak to visitors through your Echo or Fire TV device. To speak to your visitor, say: "Alexa, answer [EZVIZ Intercom Panel Name]" or "Alexa, talk to [EZVIZ Intercom Panel Name]." Your device's name can be changed in the EZVIZ app. Each name change requires re-discovering the device.

Troubleshooting:

• What if Alexa fails to discover my device? Check for Internet connecting problems. Try restarting the smart device and re-discovering on Alexa.
• Why is the device's status "Offline" on Alexa? Your device might be disconnected from the network. Restart the smart device and re-discover on Alexa. Check if your router is connected to the Internet and try again.

For details on countries where Amazon Alexa is available, see Amazon Alexa's official website.

2. Use Google Assistant

With the Google Assistant, you can activate your EZVIZ device and watch live by speaking Google Assistant voice commands. The following devices and apps are required:

• A functional EZVIZ app.
• In the EZVIZ app, turn off "Video Encryption" and turn on "Audio" in the Device Settings page.
• A TV with a functional Chromecast connected to it.
• The Google Assistant app on your phone.

To get started:

1. Set up the EZVIZ device and ensure it works properly on the app.
2. Download the Google Home app from the [App Store] or [Google Play Store™] and log into your Google account.
3. On the [Myhome screen], tap "+" on the [upper-left corner], and select "Set up device" to go to the Set up interface.
4. Tap Works with Google, and search for "EZVIZ" to find the "EZVIZ" skill.
5. Enter your EZVIZ username and password, and tap Sign in.
6. Tap the Authorize button to allow Google to access your EZVIZ account.
7. Tap Return to app.
8. Follow the steps to complete authorization. When synchronization is completed, EZVIZ service will be listed under your services. To see a list of compatible devices under your EZVIZ account, tap the EZVIZ service icon.
9. Now try some commands. Use the name of the doorbell you created when setting up the system. Users can manage devices as a single entity or in a group. Adding devices to a room allows control of a group of devices with one command. See https://support.google.com/googlehome/answer/7029485?co=GENIE.Platform%3DAndroid&hl=en for more information.

For additional information about the device, please refer to www.ezviz.com/eu.

Safety Precautions

Any damage caused by failure to adhere to the manual shall void the warranty. EZVIZ assumes no liability for damages resulting therefrom. EZVIZ cannot be held responsible for any damage to property or persons caused by incorrect use or failure to adhere to the safety instructions. This product has been manufactured in full compliance with safety instructions. To maintain this status and get the most out of the product, users must adhere to the safety instructions and warnings contained in this manual.

[Electric shock risk] / [Short-circuit risk]:

• Never attempt to use this device with a different voltage.
• Ensure all system electrical connections conform to the instructions for use.
• In commercial establishments, adhere to electrical installation accident prevention regulations.
• Follow the instructions for use of any other devices connected to the system.
• Contact an experienced person if you have doubts regarding equipment operation or safety.
• Never plug in or unplug electrical equipment with wet hands.
• When installing this product, check that power supply cables are not at risk of being damaged.
• Never replace damaged electrical cables yourself; remove them and call an expert.
• The mains supply should be located close to the device and must be easily accessible.
• A switching device (switch disconnecter, circuit breaker, or equivalent) must be easily accessible and integrated into the building wiring for equipment permanently connected to the network.
• To ensure sufficient ventilation, keep the area around the device unobstructed.
• Ventilation should not be blocked by covering the ventilation opening with objects like a newspaper, tablecloth, or curtain.
• No open flame sources, such as lit candles, should be placed on the device.
• Comply with the product's operating temperature.
• The device should not be exposed to running or splashing liquid, and no object filled with liquid should be placed on the device.

Initiatives on the Use of Video Products

Technology affects every aspect of our life. As a forward-looking tech company, EZVIZ is aware of the role technology plays in improving efficiency and quality of life, as well as the potential harm of its improper usage. Video products can record real, complete, and clear images, holding great value in representing facts. However, improper distribution, use, and/or processing of video records may infringe on the privacy, legitimate rights, and interests of others.

Committed to innovating technology for good, EZVIZ earnestly advocates that every user shall use video products properly and responsibly, to collectively create a positive environment where all related practices and usage comply with applicable laws and regulations, respect individuals' interests and rights, and promote social morality.

EZVIZ's initiatives:

1. Privacy Expectation: Each individual possesses a reasonable expectation of privacy. The use of video products should not conflict with this. A warning notice clarifying the monitoring range should be displayed when installing video products in public areas. For non-public areas, evaluate the rights and interests of people involved thoughtfully, including obtaining consent of stakeholders and not installing highly-invisible video products without others' knowledge.
2. Recording Scope: Video products objectively record footage of real activities within specific time and space. Users shall reasonably identify the people and rights involved in advance to avoid infringing on portrait, privacy, or other legal rights of others while protecting themselves. Notably, enabling audio recording captures sounds, including conversations. EZVIZ highly recommends a comprehensive assessment of potential sound sources before turning on audio recording.
3. Data Control and Ethics: Video products generate audio or visual data (possibly including biometric information like facial images) based on user selection. These products are technological tools; it is the methods and purposes of those who control and use the data that matter. Data controllers shall strictly abide by applicable laws and regulations, and fully respect non-obligatory rules including international conventions, moral standards, cultural norms, public order, and local customs. Prioritize the protection of privacy, portrait rights, and other reasonable interests.
4. Data Security: Video data generated by video products carries rights, values, and demands of various stakeholders. It is crucial to ensure data security and shield products from malicious intrusions. Every user and data controller shall undertake all reasonable and necessary measures to maximize product and data security, avoiding data leakage, improper disclosure, or misuse. This includes setting up access control, selecting a suitable network environment, and establishing/optimizing network security.
5. Responsible Use: Video products contribute to enhancing societal safety. Any attempt to abuse these products to violate human rights or engage in unlawful activities contradicts the essence of tech innovation. EZVIZ encourages users to establish their own methods and rules to evaluate and monitor the use of video products, ensuring they are always used properly, thoughtfully, and with goodwill.