UGREEN External Hard Drive Enclosure FAQ - Specifications and Support

Frequently asked questions and answers

Q1: What is the thickness of the hard drive that this enclosure can support?

A1: It can support 26mm 3.5" hard drives, and 7mm/9.5mm 2.5 "hard drives.

Q2: What is the max capacity this enclosure supports?

A2: It supports 16TB theoretically at max, but Win XP 32bit system does not support 2TB above HDD.

Q3: Does this enclosure support 3.5inch hard drives?

A3: Yes, it does support both 2.5 " and 3.5" hard drives.

Q4: Does this enclosure support UASP?

A4: Yes, it supports UASP, but you need to make sure the device, OS and controller have the UASP function enabled.

Q5: Does this enclosure support TRIM.

A5: Yes, it supports TRIM.

Q6: Does this enclosure support S.M.A.R.T.

A6: Yes, it supports S.M.A.R.T.

Q7: What is the cable length of this hard drive enclosure?

A7: The USB A to USB B Cable is 3ft.

Q8: Is a driver needed for this hard drive enclosure?

A8: No, it is plug and play.

Q9: Does it support sleeping mode?

A9: Yes, it supports that.

Q10: Can the enclosure be unplugged directly?

A10: Always safely remove your disk before unplugging this product. Otherwise, the data might be lost.

Q11: What is the max transfer speed for this enclosure?

A11: It is 5Gbps at max if you use the included USB A to B cable.

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