Eureka NEC 380 Series

Cordless stick vacuum cleaner; household type

Owner's Guide

Thank you for purchasing your new Eureka vacuum!

Important instructions

For easy assembly, please take a few moments to read this owner's guide. If you have questions about your new vacuum, please contact our customer service HELPLINE at 1-800-282-2886. We're here to help!

Eureka stands by our Clean Promise seal. Learn more at www.eureka.com/cleanpromise

Visit us at www.eureka.com

Where to find important vacuum information

Keep this information:

Write the model, type and serial number here:

Find these numbers on a label on the hand vacuum, battery, and charger. Refer to these numbers when ordering parts and accessories, or if service is needed.

This Owner's Guide provides important instructions to prolong the life of your Eureka vacuum cleaner.

Registration: To register your product visit www.eureka.com and click on the 'Register Your Product' link in the top right corner.

Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage. Each unit is tested and thoroughly inspected before shipping. For instructions regarding any shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.

Contents

❗ Follow caution information wherever you see this symbol.

Eureka Customer Service HELPLINE 1-800-282-2886

IMPORTANT SAFEGUARDS

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

WARNING

SAVE THESE INSTRUCTIONS

What comes in the carton

How to identify parts of your vacuum cleaner

Cordless vacuum cleaner

Hand vacuum

For filter maintenance instructions, see page 9.

Filters: Dust cup filter, Post-motor filter

Easy assembly

  1. Slide wand onto hand vacuum until it clicks.
  2. Push wand into motorized floor nozzle until it clicks.

How to install wall mount

How to charge battery and store accessories

Battery indicator lights show level of charge:

Indicator lights stop blinking when fully charged.

Charge battery fully before using for the first time. This may take up to six hours.

How to use cleaner for cleaning floors

  1. Click power button once to start. Vacuum starts on medium mode. Use mode button to switch between modes.
  2. Using motorized floor nozzle, glide back and forth on area to be cleaned. Avoid oversized or sharp items (such as screws) with cleaner.
  3. Twist wrist to engage swivel function.
  4. When done, click power button once to stop motor.

Empty dust cup after every use

  1. Click the dust cup release button, located on the front of the handle just above the dust cup and pull dust cup out.
  2. Press lever to release bottom lid of dust cup to empty debris.
  3. To place the dust cup back, angle it forward so the lower hook catches in the slot and then gently push it back towards the wand until you hear click indicating it is locked in place.

How to use hand vacuum and accessories

❗ CAUTION Moving parts! Always turn off hand vacuum before attaching accessories.

The hand vacuum can be used with or without tools.

Crevice tool:

Cleans hard-to-reach areas such as corners, baseboard edges, dryer vents, chairs and sofas.

2-in-1 upholstery tool:

Use brush to vacuum blinds, vents or upholstered surfaces. Use felt portion to clean delicate surfaces. To switch between felt and brush portions, press thumb release and slide brush up or down.

How to use hand vacuum and motorized floor nozzle

Ideal for cleaning stairs.

How to maintain your vacuum cleaner

❗ CAUTION Never operate vacuum cleaner without all filters, filter screen and dust cup in proper position.

❗ WARNING: Moving parts! Recharge cleaner after each use.

Dust cup - Empty after each use

Click the dust cup release button, located on the front of the handle just above the dust cup and pull dust cup out.

Press lever to release bottom lid of dust cup to empty debris.

Washable dust cup filter – clean monthly

Washable post-motor filter – clean every 6 months

How to maintain brushroll

To avoid unnecessary service calls, periodically check brushroll for debris. If brushroll gets clogged it will automatically shut off. Turn vacuum off and unplug before attempting to remove clog.

Brushroll maintenance - clean frequently or when brushroll indicator light turns red

To reassemble:

  1. Align one end of brushroll with floor nozzle gear.
  2. Press other end into slot.
  3. Hook retainer clip under tab and press down.
  4. Insert screw and turn to 'lock' position.

The Eureka 2 year limited warranty

Midea America Corp. ("Eureka"), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of two years from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and is applicable only to original purchases from Eureka authorized resellers.

What Eureka will do:

Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer's purchase price.

This warranty does not cover:

Obtaining warranty service:

To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-800-282-2886 or email customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.com.

Shipping charges:

You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:

Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

The Eureka 12-month limited battery warranty

Midea America Corp. ("Eureka"), subject to the terms and conditions herein, warrants this Battery Module to be free from defects in material and workmanship for a term of one year from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and is applicable only to original purchases from Eureka authorized resellers.

What Eureka will do:

Eureka will, at its option, repair or replace a defective Battery Module or battery part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the Battery Module, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer's purchase price.

This warranty does not cover:

Obtaining warranty service:

To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-800-282-2886 or email customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.com.

Shipping charges:

You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:

Any warranty that may be implied in connection with your purchase or use of the Battery Module, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the Battery Module. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

Midea America Corp. 5 Sylvan Way Parsippany, NJ 07054 USA

Problem solving

❗ Make sure vacuum cleaner is off and charging plug is unplugged.

NOTICE: Thermal cut-off

This vacuum cleaner has a special thermostat that protects the vacuum cleaner in case of motor overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Check the vacuum for a possible source of overheating such as a full dust cup, blocked wand or clogged filters. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. 2) After the 30 minute period, press the power button. If the vacuum still does not work, call the Eureka Customer Service HELPLINE at 1-800-282-2886.

Problem Solution
Motor will not start
  • Make sure cleaner is fully powered.
  • Push charger securely into electrical outlet, try another outlet or check circuit breaker.
  • See detailed "thermal cut-off" instructions above.
Charging indicator lights are not lit while charging
  • Make sure charger is securely inserted into electrical outlet.
  • Make sure charging plug is securely inserted into handle.
  • Indicator lights stop blinking when fully charged.
Not enough suction power
  • Empty dust cup and clean or change filters. See page 9 for maintenance instructions.
  • Make sure cleaner is fully powered. Charge battery.
  • Remove clogs that restrict the airflow.
Not enough running time
  • Make sure cleaner is fully powered.
  • Charge battery for up to six hours before using.
Brushroll will not turn
  • Check brushroll for debris. See page 9 for maintenance instructions.

Discarding the vacuum and battery pack

❗ Before you discard this vacuum, dispose of battery in an environmentally safe manner. Do not discard battery with your regular household trash.

Important battery disposal information.

To find a disposal location nearest you, call 1-800-822-8837.

To preserve natural resources, please recycle or dispose of expired battery pack properly. This product contains a lithium-ion battery. It must be disposed of properly. Local laws may prohibit disposal of lithium-ion batteries in ordinary trash. Consult your local waste authority for information regarding available recycling and/or disposal options.

Order genuine Eureka accessories and replacement parts

Visit www.eureka.com or call 1-800-282-2886

Image Part name Part # (fits models)
Charger Charger P0801
Crevice tool Crevice tool Z0101 (all)
Post-motor filter Post-motor P0901
Wall mount Wall mount P0701
Floor nozzle Floor nozzle P1001
Wand Wand P0101
Cyclone (no filter) Cyclone (no filter) P0401
2-in-1 upholstery tool 2-in-1 upholstery Z0201 (all)
Brush roll Brush roll Z1102

© 2019 Midea America Corp.

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