1. Product Overview
1.1 Product Introduction
The ICR-4233 router is a leading industrial router utilizing LTE Cat.6 technology, designed for the EMEA and global markets. It offers high data transfer speeds, low latency, and exceptional network reliability, making it ideal for demanding IoT applications across various industries including energy, machine building, transaction management (kiosks, lottery terminals), smart city initiatives, CCTV surveillance, and other monitoring applications.
It supports download speeds up to 300 Mbps and upload speeds up to 50 Mbps. All models include GNSS geolocation with a dedicated SMA connector. WiFi-equipped models feature dual-band WiFi 6/6E with 2x2 MU-MIMO antennas and Bluetooth V5.2 support.
The robust metal enclosure houses two SIM card slots for cellular connection redundancy, two 1Gb Ethernet ports, a USB 3.0 socket, dual switchable RS232/RS485 interfaces, four digital inputs, and two digital outputs. A microSD card slot is also available for storage expansion.
The router includes a Low Power Mode and a hardware watchdog for automated status monitoring and system restarts, with additional diagnostic functionalities for enhanced reliability. Configuration is managed via a secure web interface, providing detailed insights into settings, statuses, signal strength, and logs.
Basic features include two-factor authentication, IPv6 Dual Stack, DHCP, NAT, NAT-T, DynDNS, DNS proxy, VLAN, QoS, NTP, VRRP, SMS control, port forwarding, and connection backup. Various VPN protocols like IPSec, OpenVPN, GRE, L2TP, and PPTP ensure secure communication.
The router supports Linux scripts for automated tasks and allows up to four distinct profiles, switchable via web interface, SMS, or digital input. Router Apps enhance functionality through custom software programs, accessible on the Advantech Router Apps webpage. Firmware installation/updates can be done directly from the router web interface using an Advantech public server.
Compatibility with Advantech's WebAccess/DMP and WebAccess/VPN platforms enables extensive device management and monitoring, ensuring devices remain updated and secure.
1.2 Usage Examples
This section illustrates common scenarios for router deployment.
1.3 Hardware Overview
This chapter describes all components of the router case.
Router Hardware Overview: Front View
The front view of the ICR-4233 router features various connectors and indicators:
- 1. GND Screw (M3): For proper grounding.
- 2. LEDs: Status LED indicators.
- 3. RST Button: Used to reboot the router or restore default settings.
- 4. PWR (2-pin terminal): Power supply socket.
- 5. ETH0, ETH1 (RJ45): Two 1 Gb Ethernet LAN interfaces.
- 6. USB (USB-A): USB 3.0 host port.
- 7. Serial & I/O (16-pin terminal): Two switchable RS232/RS485 interfaces, 4 digital inputs, and 2 digital outputs.
- 8. GNSS, ANT, DIV (SMA female): Connectors for main and diversity cellular module antennas, and one for the GNSS antenna.
- 9. WIFI (RP-SMA female): Connectors for WiFi antennas. The right-hand side WiFi connector can also be used for a Bluetooth antenna.
Router Hardware Overview: Rear View
The rear view of the ICR-4233 router includes:
- 10. Wall Clips: Included as standard accessories for wall mounting.
- 11. SIM Slots (Mini SIM) & microSD Slot (microSD): Two Mini SIM card slots and a microSD card slot.
- 12. DIN Clip: Included as standard accessories for DIN rail mounting.
1.4 Order Codes
The following table provides an overview of the router order codes and their configurations.
Order code | Configuration |
---|---|
ICR-4233 | LTE Cat.6 cellular module, two Gb ETH, GNSS, USB 3.0, microSD card slot, two RS232/RS485 (switchable), four digital inputs, four digital outputs, two SIM readers |
ICR-4233W | LTE Cat.6 cellular module, two Gb ETH, GNSS, dual-band WiFi 6/6E, USB 3.0, microSD card slot, two RS232/RS485 (switchable), four digital inputs, two digital outputs, two SIM readers |
1.5 Product Revisions
The product revision history is detailed below. Revision numbers are printed on packaging and product labels. The router GUI also displays the product revision under Status → General → System Information → Product Revision.
Rev.# | Description |
---|---|
1.0 | Initial version (revision number not printed on the labels). |
1.1 | On the chassis: 7 SMA holes instead of 6; refer to PCN-2024-05 for details. |
1.6 Package Contents
The standard package includes the following items:
Item# | Description | Quantity |
---|---|---|
1 | Router (includes wall clips and a DIN rail clip mounted on the router) | 1 pc |
2 | 2-pin terminal block for power supply (installed on the router) | 1 pc |
3 | 16-pin terminal block (installed on the router) | 1 pc |
4 | Printed Quick Start Guide Leaflet | 1 pc |
1.7 Product Dimensions
All router dimensions are measured in millimeters.
1.8 Mounting Recommendations
The router can be placed on a flat surface, wall-mounted using clips, or DIN rail mounted using the metal DIN rail clip.
For switchboard installations, the router can be mounted to the switchboard to avoid immunity examination or EMC issues as per EN 61439-1:2011 standards.
- When using whip antennas, maintain a minimum distance of 6 cm from cables and metal surfaces to avoid interference. An external antenna used apart from the switchboard requires a lightning conductor.
- When mounting on sheet steel, consider using a cable antenna.
For all cables, bundling is recommended with the following guidelines:
- The combined length of the cable bundle (power supply and data cables) should not exceed 1.5 m. If data cable length exceeds 1.5 m or runs toward the switchboard, surge protectors are advisable.
- Data cables must not be bundled with mains voltage cables (230 V/50 Hz or 120 V/60 Hz).
- Ensure sufficient space between connectors for cable handling.
- For proper router functionality, use an earth-bonding distribution frame to ground the grounding screw.
1.9 Wall Mounting
The router can be affixed to a wall or other surface using the pre-assembled wall mounting clips. These clips need to be rotated as shown in the diagram. Each clip has two 5 mm diameter holes for screw placement. Refer to the dimensions section for precise mounting dimensions.
1.10 DIN Rail Mounting
The DIN rail clip can be attached to the router for mounting onto a DIN rail compliant with 60715 standards. The default position of the clip is shown in the diagram, and it can also be rotated vertically if needed.
1.11 Product Label
An example of the product label is shown below, displaying all printed information.
Product Label Example (ICR-4233W)
P/N: ICR-4233W
Industrial Cellular Router
9-48V ⎓ 1.5A MAX
S/N: ACZ1100123456785
MAC: 01:23:45:67:89:AB
IMEI: 123456789012345
Def. password: kuXverNRv6
Certifications: CE, UKCA, E-Mark (E8), 10R-06 14947
Manufacturer: Advantech Czech s.r.o., Sokolska 71, 56204 Usti nad Orlici, Czech Republic
2. Hardware Functionality
This section provides detailed explanations of the product's hardware components.
2.1 SIM Card Slots
The router has two SIM card slots located under a metal cover. For cellular network communication, an activated data-provisioned SIM card must be inserted. Two SIM cards can be installed simultaneously for switching features, and they can have different Access Point Names (APNs). If a SIM requires a PIN, it must be entered in the router's web interface (Administration → Unlock SIM Card).
- Always disconnect the router from the power supply before handling the SIM card.
- Unscrew the two screws on the SIM card cover and remove the cover.
- To remove an inserted SIM card, use the protrusion on the SIM card cover to gently press the SIM card into its slot until a click is heard. Release pressure, and the card will pop out.
- To properly insert a SIM card, gently push the card into the designated slot until a confirming click is heard. The protrusion on the SIM card cover can be used for this task.
- Replace the cover and secure it with the two screws.
2.2 Antennas Interfaces
The ANT and DIV SMA female connectors are for connecting the main and diversity cellular antennas. A GNSS antenna can be connected to the GNSS SMA female connector. RP-SMA female connectors labeled WIFI are for WiFi antennas on models that support WiFi.
2.3 Bluetooth
The WiFi connector on the right-hand side is compatible with Bluetooth antennas. The router's Bluetooth functionality integrates three main components:
- Kernel Support and Drivers: Firmware-integrated kernel-level Bluetooth support and necessary drivers.
- Bluetooth Router App: Leverages the BlueZ Linux Bluetooth stack for extended functionalities. It is not pre-installed and requires download and installation.
- Node-RED Applications: For advanced Bluetooth functionalities, Node-RED and its Bluetooth node can be employed. Both are available for installation.
2.4 Ethernet Interfaces
The RJ45 panel socket is used for the ETH0 and ETH1 Ethernet interfaces. The pinout is described below.
Pin | 10base-T & 100base-T | 1000base-T |
---|---|---|
1 | Tx+ (Transmit Data+) | BI_DA+ (BiDirectional pair A+) |
2 | Tx- (Transmit Data-) | BI_DA- (BiDirectional pair A-) |
3 | Rx+ (Receive Data+) | BI_DB+ (BiDirectional pair B+) |
4 | — | BI_DC+ (BiDirectional pair C+) |
5 | — | BI_DC- (BiDirectional pair C-) |
6 | Rx- (Receive Data-) | BI_DB- (BiDirectional pair B-) |
7 | — | BI_DD+ (BiDirectional pair D+) |
8 | — | BI_DD- (BiDirectional pair D-) |
2.5 Power Supply
A two-pin terminal connector (pitch 3.5 mm) powers the router. The corresponding connector is included as a standard accessory.
Pin | Signal mark | Description |
---|---|---|
1 | VCC(+) | Positive pole of DC supply voltage (+9 to +48 V DC) |
2 | GND(-) | Negative pole of DC supply voltage |
The required power supply voltage ranges between +9 V and +48 V DC. The router has built-in protection against reversed polarity. The power source must provide sufficient energy as detailed in the consumption section of Chapter 4.1.
All metal parts, including the enclosure, are interconnected with the negative pole of the power supply (common pole). If recommended for the installation environment, protect the router by properly grounding it using the grounding screw. The maximum tightening torque for the grounding screw is 1 Nm.
2.6 Low Power Mode
LPM is a sleep state with minimal power consumption. Details on LPM power consumption are in Chapter 4.1. The router can be awakened by a signal to the BIN1 input or after a predefined time. To enter LPM, use the lpm
command; refer to the Commands and Scripts application note for more information.
2.7 I/O Port Interfaces
The I/O interface pins connect to the 16-pin terminal block panel socket. The pinout is described below.
Pin | Signal mark | Description |
---|---|---|
14 | BIN0 | The first digital input |
6 | BIN1 | The second digital input |
15 | BIN2 | The third digital input |
7 | BIN3 | The fourth digital input |
16 | BOUT0 | The first digital output |
8 | BOUT1 | The second digital output |
5, 13 | GND | Ground (common negative pole) |
The I/O user interface is designed for digital input processing and digital output control. Electrical parameters are in Chapter 4.8. The functional scheme for digital input and output connections is shown in the diagram.
2.8 Serial Interfaces
Two independently switchable serial interfaces connect to the 16-pin terminal block panel socket. Both interfaces can be independently switched to RS232 or RS485 via DIP switches under the metal SIM cover.
If a DIP switch is in the upper position, the corresponding serial interface operates as RS232.
Pin | Signal mark | Description |
---|---|---|
1 | RXD | Received Data |
2 | TXD | Transmit Data |
3 | RTS | Request to Send |
4 | CTS | Clear to Send |
5 | GND | Ground |
Table: Connection of the first serial interface switched to RS232 mode
Pin | Signal mark | Description |
---|---|---|
9 | RXD | Received Data |
10 | TXD | Transmit Data |
11 | RTS | Request to Send |
12 | CTS | Clear to Send |
13 | GND | Ground |
Table: Connection of the second serial interface switched to RS232 mode
If the DIP switch is in the down position, the corresponding serial interface operates as RS485.
Pin | Signal mark | Description |
---|---|---|
2 | D (+) | In/Out |
1 | D (-) | In/Out |
5 | GND | Ground |
Table: Connection of the first serial interface switched to RS485 mode
Pin | Signal mark | Description |
---|---|---|
10 | D (+) | In/Out |
9 | D (-) | In/Out |
13 | GND | Ground |
Table: Connection of the second serial interface switched to RS485 mode
2.9 USB 3.0 Port
The router has one USB 3.0 host port with a USB-A type socket, supporting USB Mass Storage devices and serial converters. For integrating unsupported chips, consult the Commands and Scripts application note, specifically the chapter on How to Use an Unsupported Serial Converter Chip.
Mounting USB Flash Drive to the System
To access a USB flash drive from within the router's system, it must be mounted:
- Execute the
dmesg
command to display connected devices. - Identify the USB flash drive in the output (e.g.,
sda: sda1
). - Use the
mount
command to attach the drive (e.g.,mount /dev/sda1 /mnt
).
For detailed instructions on creating, mounting, checking, and unmounting a file system on a USB Flash Drive, refer to the application note for the Ext4 Filesystem Utilities router app.
USB 3.0 Socket Pinouts
The pinout details for the USB 3.0 socket are illustrated in the diagram and described in the table.
Pin | Signal mark | Description |
---|---|---|
1 | VBUS | 5 V DC Power, 0.5 A |
2 | D- | USB 2.0 differential pair - |
3 | D+ | USB 2.0 differential pair + |
4 | GND | Ground for power return |
5 | StdA_SSRX- | SuperSpeed receiver differential pair - |
6 | StdA_SSRX+ | SuperSpeed receiver differential pair + |
7 | GND_DRAIN | Ground for signal return |
8 | StdA_SSTX- | SuperSpeed transmitter differential pair - |
9 | StdA_SSTX+ | SuperSpeed transmitter differential pair + |
2.10 MicroSD Card Reader
The microSD card reader is located under the SIM cover. It enables the router to use microSD memory cards. Technical specifications are in the table.
Technical specifications of microSD card | |
---|---|
Supported technologies | SD, SDHC, SDXC |
Supported capacity | SDHC: up to 32 GB; SDXC: from 32 GB to 512 GB |
Supported microSD card filesystems | vfat, ext2, ext3, ext4 |
- To remove an inserted microSD card, use the protrusion on the SIM card cover to press the card slightly until a click is heard. Release, and it will pop out.
- To insert a microSD card, push it into the slot with the correct orientation until it clicks into place. The protrusion on the SIM card cover can be used for this task.
Mounting microSD Card to the System
To access the microSD card within the router's system, it must be mounted:
- Use the
dmesg
command to view recently connected devices. - Identify the microSD card entry (e.g.,
mmcblk0: p1
). - To mount the card to the
mnt
directory, use themount
command (e.g.,mount /dev/mmcblk0p1 /mnt
).
2.11 LED Status Indication
Status LEDs on the top side provide router status information. ETH0 and ETH1 connectors on the front panel have additional LEDs for port status.
Caption | Color | State | Description |
---|---|---|---|
SIM1 | Green | On | SIM1 is active for cellular connection. |
Red | Fast blinking | SIM1 issue (missing card or PIN not entered). | |
SIM2 | Green | On | SIM2 is active for cellular connection. |
Red | Fast blinking | SIM2 issue (missing card or PIN not entered). | |
WiFi | Green | On | AP or STA started successfully. |
Green | Brief off blinks | Data transmission. | |
Green | Fast blinking | AP or STA error (configuration, HW or connection). | |
Green | Off | AP and STA disabled. | |
SIG | Green | On | Good cellular signal. |
Orange | On | Fair cellular signal. | |
Red | On | Poor cellular signal. | |
USR | Green | — | The function of this LED is user-defined. |
DAT | Green | Blinking | Cellular communication is in progress. |
PWR | Green | On | The router is booting up. |
Green | Blinking | The router booted up and is ready. | |
Green | Fast blinking | The router firmware is being updated. | |
TECH | Green | On | The active SIM uses 4G technology. |
Orange | On | The active SIM uses 3G technology. | |
ETH0, ETH1 | Green | On | Selected 1 Gbps bit rate. |
Green | Off | Selected 100/10 Mbps bit rate. | |
ETH0, ETH1 | Yellow | On | The network cable is connected. |
Yellow | Brief off blinks | Data transmission. | |
Yellow | Off | The network cable is not connected. |
2.12 Reset Functions
The RST button has multiple functions depending on the firmware platform. For more information, refer to the configuration manual [1], chapter Manual Introduction → Device → Reset.
3. First Use
3.1 Accessories Connection
Before operating the router, ensure all necessary components are connected. Refer to Chapter 1.3 for hardware overview and Chapter 2.1 for SIM card insertion.
3.2 Router Configuration
Initial router configuration can be performed via a web browser on a PC. This interface allows for monitoring, configuration, and administration.
Connect the power supply to the router (Chapter 2.5). The router will boot and automatically establish a connection to the default Access Point Name (APN) of the inserted SIM card. Ensure your PC is configured to obtain IP settings automatically. Connect your PC's network card to the router's default LAN interface (Ethernet port ETH0). The DHCP server will assign an IP address to your PC.
To access the router's web interface, enter https://192.168.1.1
in your web browser. HTTPS protocol is mandatory for secure communication. The default user is root
. Check the product label for the default password. The user will be prompted to change their password upon first login.
4. Technical Parameters
4.1 Basic Parameters
Parameter | Description | |
---|---|---|
Temperature range | Operating | -40°C to +75°C (-40 °F to +167°F) |
Storage | -40°C to +85°C (-40 °F to +185 °F) | |
Humidity | Operating | 5 to 95% relative humidity non condensing |
Storage | 5 to 95% relative humidity non condensing | |
Altitude | Operating | 2000 m / 70 kPa |
Degree of protection | IP30 | |
Supply voltage | 9 – 48 V DC | |
Battery for RTC | CR1225 | |
Consumption for non-WiFi / WiFi version | Idle | 4.2 W / 4.3 W |
Average | 5.9 W / 6.8 W | |
Maximum | 11.6 W / 12.2 W | |
LPM mode | 15 mW | |
Dimensions of device (w/o clips) | 130 x 90 x 43 mm (5.12" × 3.54" × 1.39") | |
DIN rail clip specification | DIN 35 mm, EN 60715 | |
Total weight for non-WiFi / WiFi | 505 g (1.11 lbs) / 515 g (1.14 lbs) |
4.2 Standards and Regulations
Parameter | Description |
---|---|
Radio | EN 301 908-1, EN 301 908-2, EN 301 908-13, EN 303 413, EN 300 328, EN 301 893, EN 303 687 |
EMC | EN 301 491-1, EN 301 489-17, EN 301 489-19, EN 301 489-52, EN 610000-6-2, EN 610000-6-3, EN 55032, EN 61000-4-2, EN 61000-4-3, EN 61000-4-4, EN 61000-4-5, EN 61000-4-6 |
Safety | IEC 62368-1, IEC 62311 |
Mechanical | EN 60529, EN 60068-2-27, EN 60068-2-64 |
Climatic | EN 60068-2-2, EN 60068-2-1, EN 60068-2-14, EN 60068-2-78 |
Transportation | E-Mark (E8), homologation number: 10R - 06 14947 |
National | CE, UKCA compliant |
Environmental | REACH, RoHS3 and WEEE compliant |
4.3 Type Tests and Environmental Conditions
Phenomena | Test | Description | Test levels |
---|---|---|---|
ESD | EN 61000-4-2 | Enclosure contact | ± 6 kV (crit. A) |
RF field AM modulated | EN 61000-4-3 | Enclosure | 20 V/m (crit. A) (80 – 1000 MHz), 10 V/m (crit. A) (1-6 GHz) |
Fast transient | EN 61000-4-4 | Signal ports | ± 1 kV (crit. A) |
Power ports | ± 2 kV (crit. A) | ||
Ethernet ports | ± 1 kV (crit. A) | ||
Surge | EN 61000-4-5 | Ethernet ports | ± 1 kV (crit. A), shielded cab. |
Power ports | ± 1 kV (crit. A) | ||
RF conducted | EN 61000-4-6 | All ports | 10 V/m (crit. A) (0.15-80 MHz) |
Radiated emission | EN 55032 | Enclosure | Class B |
Conducted emission | EN 55032 | Signal ports | Class B |
Power ports | Class B | ||
Ethernet ports | Class B | ||
Dry heat | EN 60068-2-2 | Test Bb, storage +85 °C, operation +75°C | |
Cold | EN 60068-2-1 | Test Ab, storage -40 °C, operation -40 °C | |
Damp heat | EN 60068-2-78 | 95% rel. humidity (+40°C) | |
Dry heat, cyclic | EN 60068-2-30 | +55 °C / +25 °C, rel. humidity 95%, 12h - 12h | |
Dry heat | EN 60068-2-2 | Test Bb, storage +85°C, operation +75°C | |
Thermal shock/temp. variation | EN 60068-2-14 | Test Nb, -40 °C/+75°C, 3h/3h, 2 cycles, 3 K/min | |
Degrees of protection provided by enclosures | EN 60529 | IP30 | |
Vibration, broad-band random | EN 60068-2-64 | Spectrum A.3 cat 1, breakpoints A.6 cat 1 | |
Shock | EN 60068-2-27 | 50 m/s², 11 ms, half sine, 10 in each dir. |
4.4 Parameters of Cellular Module
Parameter | Description |
---|---|
Antenna |
|
LTE parameters |
|
WCDMA parameters |
|
4.5 Parameters of GNSS
Parameter | Description |
---|---|
GNSS Systems | GPS, GLONASS, BDS, Galileo |
Antenna |
|
Sensitivity |
|
TTFF |
|
Static Accuracy | Nominal accuracy 3 m |
4.6 Parameters of WiFi
Parameter | Description |
---|---|
Short Description | WiFi 6/6E 2x2 MU-MIMO |
Supported Standards | IEEE 802.11ax/ac/a/b/g/n (2T2R), DBDC (Dual-band, Dual-concurrent) |
Antenna Connectors | 2x2 MU-MIMO |
Access Point | up to 15 clients |
Data Rate |
|
Frequency Ranges |
|
Spectrum Widths |
|
Modulation |
|
Type of Device |
|
Security – Standards | WPA, WPA2, WPA3, 802.1X |
Security – Encryption | WEP, TKIP, AES |
TX Power |
|
4.7 Parameters of Bluetooth
Parameter | Description |
---|---|
Bluetooth Standards | V5.2, V5.1, V5.0, V4.2, V4.1, V4.0LE, V3.0, V2.1+EDR |
Antenna | Shared with right RP-SMA connector |
Frequency Range | 2.412GHz 2.484GHz |
Data Rate | 1 Mbps, 2 Mbps and Up to 3 Mbps |
Modulation |
|
Receive Sensitivity | <0.1% BR, BER at -70 dBm |
Output Power | ≤ +14dBm |
4.8 Parameters of I/O Ports
Electrical characteristics of the digital input are in the table. Digital input status can be retrieved from the router's web interface (General Status page) or via status ports
and io get
commands (see Commands and Scripts application note).
Logical¹ | Voltage | Current | Status² |
---|---|---|---|
1 | 3 V | 0.5 mA | Off |
0 | 5 V | 0.8 mA | On |
0 | 12 V | 1.6 mA | On |
0 | 48 V | 3.4 mA | On |
The maximum digital output load is 500 mA at 48 V.
4.9 Parameters of Serial Interfaces
Supported parameters of the RS232 and RS485 interfaces, configurable in Expansion Port 1 and Expansion Port 2 menu items, are in the table.
Parameter | Description |
---|---|
Baudrate | 300, 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200, 230400. |
Data Bits | 5, 6, 7, 8. |
Parity | none, even, odd. |
Stop Bits | 1, 2. |
Flow Control | none, hardware. |
4.10 System Configuration
The main parameters of the system are listed in the table.
Parameter | Description |
---|---|
CPU architecture | Quad-Core ARM Cortex-A53 |
CPU frequency | 1.6 GHz |
CPU power | 2.3 DMIPS/MHz |
Flash memory | 8 GB of eMMC
|
RAM size | 1 GB |
Watchdog | HW watchdog |
RTC | Battery backup RTC |
TPM | Trusted Platform Module (TPM) 2.0 |
SIM Slots |
|
Appendix A: Troubleshooting
Ethernet connection fails or is not establishing.
- Auto negotiation can be turned off, and rate/duplex manually set on the Ethernet interface (available on "LAN Configuration" page).
Mobile WAN connection fails.
- Check signal power ("Mobile WAN status" page). Weak signal may require a better or directional antenna.
- Enable automatic ping from the router to check connection and restart if ping fails. This is on the "Mobile WAN Configuration" page in the "Check connection" section. "Enable + bind" ensures ping goes through Mobile WAN network interface.
Mobile WAN connection cannot be established.
- Check "Mobile WAN Configuration" for APN, name, password, and IP address (can be blank).
- Enter SIM card PIN on "Unlock SIM Card" page in "Administration" section.
- For private APN, it is not recommended to get DNS settings from the operator.
- Check "System Log" page in "Status" section for errors.
Cannot connect from the Internet to the device behind the router (NAT enabled).
- The device's gateway must point to the router.
Cannot access Web server placed behind the router over NAT.
- Remote HTTP access to the router must be disabled on "NAT Configuration" page.
- Enable "Send all remaining incoming packets to default server" and fill in the Web server's IP address. The Web server's default gateway must be the router's IP address.
DynDNS doesn't work.
- This will not work with private APN.
- If the same IP address is recorded in your canonic name as a dynamically assigned address, the operator is using NAT or a firewall.
- Verify NAT using ping to your server with static address and compare with router's IP address.
- Verify Firewall by accessing remotely to the router's Web interface.
- If the operator does not provide the DNS server address, connection to dyndns.org server is impossible. System Log messages will show: "DynDNS daemon started", "Error resolving hostname: no such file or directory", "Connect to DynDNS server failed".
L2TP or IPSec isn't establishing.
- Check the "System Log" page for error messages.
IPSec tunnel establishes but communication does not run.
- Probably bad routing rules are defined in connected devices, or the default gateway.
Router switched to offline mode by SMS message, but router is in online mode after reboot.
- SMS messages do not change router configuration. They remain in effect only until the router is rebooted.
Serial communication is not working.
- Verify router model supports serial communications and check serial communication settings in the router's configuration menu via web browser, under "Expansion Port" in "Configuration".
Is the router Cisco compatible? Can I use the Cisco configuration?
- No, the router's firmware (ICR-OS) is Linux-based with BusyBox, so Cisco configuration cannot be used. However, network connections are standard-based, ensuring compatibility with Cisco or other networking devices.
FTP or SFTP does not work.
- FTP works on v2 routers only. SFTP works on all routers for file transfers.
- For FTP issues on v2 routers, ensure FTP is enabled: "Configuration" section, "Services", "FTP". Connect with any client on port 21 using the same web interface name and password.
- For SFTP issues, ensure SSH is enabled: "Configuration" section, "Services", "SSH". Connect with any SSH client on port 22 using the same web interface name and password.
How to connect to the router's command line? (SSH, Telnet)
- SSH works on all routers, Telnet on v2 routers only.
- SSH is enabled by default, but can be verified in the web interface: "Configuration" section, "Services", "SSH". Connect with any SSH client on port 22 using the same web interface user and password.
- Telnet on v2 routers can be enabled here: "Configuration" section, "Services", "Telnet".
Appendix B: Customer Support
Customer Support for Europe
Advantech Czech s.r.o.
Sokolska 71, 562 04, Usti nad Orlici, Czech Republic
Phone: +353 91 792444
Fax: +353 91 792445
E-mail: iiotcustomerservice@advantech.eu
Web: www.advantech.com
Customer Support for NAM
Advantech B+B SmartWorx
707 Dayton Road, Ottawa, IL 61350 USA
Phone: +1-800-346-3119 (Monday – Friday, 7 a.m. to 5:30 p.m. CST)
Fax: +1-815-433-5109
E-mail: support.iiot.ana@advantech.com
Web: www.advantech.com
Customer Support for Asia
Phone: +886-2-2792-7818 #1299 (Monday – Friday, 9 a.m. to 5:30 p.m. UTC+8)
Fax: +886-2-2794-7327
E-mail: icg.support@advantech.com.tw
Web: www.advantech.com
Appendix C: Regulatory & Safety Information
Safety Notices
- The router must adhere to all relevant international and national laws, including any specific restrictions governing its use in designated applications and environments.
- To prevent potential injury and appliance damage, ensure compliance with regulations by using only authorized accessories. Unauthorized modifications or use of unapproved accessories could damage the router, violate regulations, and void the warranty.
- Do not attempt to open the router.
- Before handling the SIM card, turn off the router and disconnect it from the power supply.
- Ensure the power supply does not exceed 48 V DC maximum.
- Avoid exposing the router to extreme ambient conditions. Safeguard it against dust, moisture, and high temperatures.
- Only deploy routers with appropriate certification and labeling in environments containing flammable or explosive materials, such as gas stations, chemical plants, or areas involving explosives. Users must observe restrictions pertaining to radio device usage in such settings.
- When traveling by plane, switch off the router. Using it onboard could jeopardize flight operations, disrupt mobile networks, and potentially violate regulations. Non-compliance may result in telephone service suspension, cancellation, or legal repercussions.
- Exercise heightened caution when operating the router near personal medical devices like cardiac pacemakers or hearing aids.
- The router may cause interference when operated in close proximity to TV sets, radio receivers, or personal computers.
- It's advisable to create a suitable backup of all critical settings stored in the device's memory.
Product Disposal Instructions
The WEEE (Waste Electrical and Electronic Equipment: 2012/19/EU) directive ensures electrical/electronic products are recycled using best available recovery techniques to minimize environmental impact. This product contains high quality materials and components which can be recycled. At end-of-life, this product MUST NOT be mixed with other commercial waste for disposal. The device contains a battery. Remove the battery before disposal. The battery needs to be disposed of separately. Check supplier terms for disposal information.
The CE and UKCA marks indicate compliance with Directive 2014/53/EU and Radio Equipment Regulations 2017 (S.I. 2017 No. 1206) respectively. The full text of the EU Declaration of Conformity is available at icr.advantech.com/eudoc.
Appendix D: Related Documents
- [1] v4i Configuration Manual