Plantronics Voyager 510-USB Bluetooth Headset System

Table of Contents

• Package Contents
• Parts
• Charging
• Powering On/Off
• Pairing
• Installing PerSonoCall Software
• Adjusting the Fit
• Using the Headset
• Indicator Lights
• Troubleshooting
• Technical Support

Package Contents

The package includes:

• Headset (front and side views)
• 3 Ear Gels (small, medium, large)
• Headset AC power charger
• Headset USB charging cable
• USB extension cable (3 ft)
• Charging stand
• Carrying pouch
• USB Bluetooth adapter
• PerSonoCall Software CD

Parts

Headset Components:

• Microphone boom adjustment
• Call control button
• Status indicator light
• Noise-canceling microphone with WindSmart® technology
• Power/mute button
• Volume adjustment buttons (+/-)
• Ear gel
• Pairing/connection button

USB Bluetooth Adapter:

• Pairing/connection button

Charging

Before using the headset for the first time, charge the battery. The indicator light flashes red while charging and turns solid blue when fully charged.

• Charging via AC adapter: Connect the headset to the AC power charger.
• Charging via USB: Connect the headset to the USB charging cable, then connect to your computer's USB port.
• Charging with charging stand: Use the charging stand to charge via AC adapter or USB.

Charging Information:

• 20 minutes of charging provides minimum talk time.
• 3 hours of charging provides a full charge.

Note: Do not use the headset while it is charging, and do not connect the charger while the headset is in use.

Powering On/Off

To turn the headset on or off: Press and hold the Power/Mute button for three seconds.

Indicator light behavior:

• Headset on: Blue light flashes.
• Low battery: Red light flashes.

Turning the USB Bluetooth Adapter On/Off:

• The USB Bluetooth adapter turns on automatically when plugged into a computer's USB port. If the USB port is not convenient, use the USB extension cable.
• The USB Bluetooth adapter automatically activates the paired headset when turned on.

Pairing

Pairing the Headset with a Bluetooth Phone:

1. Before first use, pair your headset with your Bluetooth phone. Ensure the headset is fully charged. For instructions on pairing with other Bluetooth devices, refer to your device's user guide.
2. Press and hold the Volume Up (+) button and the Call Control button simultaneously until the indicator light flashes red and blue.
3. On your phone, search for Bluetooth devices and select "Plantronics 510".
4. If prompted for a passkey, enter "0000". The headset will flash blue when pairing is successful.

Pairing the Headset with the USB Bluetooth Adapter:

Note: The headset and USB Bluetooth adapter are pre-paired from the factory. If you purchased the USB Bluetooth adapter separately or wish to use a different headset with an existing adapter, you must pair them.

1. Turn on the headset. Plug the USB Bluetooth adapter into your computer's USB port.
2. Press and hold the Volume Up (+) button and the Call Control button simultaneously until the indicator light flashes red and blue.
3. Press and hold the pairing/connection button on the USB Bluetooth adapter for at least 2 seconds until the adapter flashes red and blue, indicating it is ready to pair with your Bluetooth headset.

Note: Be gentle when manually pairing the USB adapter. Do not press hard; use two fingers to "pinch" rather than "press" the button to avoid damaging the adapter or USB port.

Installing PerSonoCall Software

The Plantronics PerSonoCall software links your Bluetooth headset to your computer's compatible VoIP application. PerSonoCall allows you to remotely manage and answer/end calls from your VoIP application using the headset's call control button.

Additionally, PerSonoCall provides basic configuration and system status information. Refer to page 10 for details.

Visit www.plantronics.com/personocall to view the PerSonoCall compatibility list for the latest information on VoIP compatibility. If PerSonoCall does not currently support your VoIP application, refer to page 14.

1. Insert the CD and click "Install PerSonoCall Software" on the PerSonoCall main screen.
2. Your VoIP application may require you to select your audio device. Refer to your VoIP application's documentation for details.

Note: After installation, the USB Bluetooth adapter will become the default audio device in your Windows® operating system. You can manually set preferences via the "Sounds and Audio Devices" option in the Control Panel.

Note: After installation, it is recommended to set PerSonoCall to launch when Windows® starts. Refer to page 10 for details.

System Tray Icons

After installing the software, one of four system tray icons will appear in the notification area at the bottom of your screen, indicating the communication status between the headset and PerSonoCall:

• Icon 1: Headset not detected.
• Icon 2: Headset detected, but radio link to USB Bluetooth adapter is not active.
• Icon 3: Headset detected, and radio link to USB Bluetooth adapter is active.
• Icon 4: Headset detected, and radio link to USB Bluetooth adapter is locked.

Adjusting the Fit

Inserting Ear Gels:

Follow the diagrams to insert the correct size ear gel onto the headset. Ensure a snug fit for optimal sound quality and stability.

Changing Ear Gels:

Remove the existing ear gel and replace it with a new one, following the provided illustrations.

Wearing the Headset:

Rotate the microphone boom horizontally or vertically to position it for either the left or right ear. The diagrams show the process of switching from right-ear to left-ear wear. Reverse the process to switch from left-ear to right-ear wear.

Slide the headset over the top of your ear and tuck it behind your ear. Gently press it into your ear for a secure fit. Adjust the microphone position so it is near your mouth.

Using the Headset

Adjusting Volume

To increase receive volume, press the upper (+) side of the volume button. To decrease receive volume, press the lower (-) side.

For adjusting transmit or receive volume for your VoIP application, refer to the application's user documentation. For adjusting volume on your computer, use the "Sounds and Audio Devices" section in the Control Panel.

Call Mute

During a call, quickly press the Power/Mute button to mute the microphone. The headset will emit two beeps every 30 seconds while muted. To unmute, press the button again.

Answering/Ending/Making Calls with VoIP via PerSonoCall

To make a call, press the Call Control button to pick up the VoIP line. You should hear a dial tone. To answer or end a call, press the Call Control button.

Note: The radio link between the headset and USB Bluetooth adapter is active only during calls by default to preserve battery life. To keep the radio link active at all times (e.g., for streaming audio), you can configure PerSonoCall settings:

• Basic Options screen: Select "Keep headset radio link on" (see page 10).
• System Tray: Right-click the system tray icon and select "Keep headset radio link on".

Note: Keeping the radio link on continuously will significantly reduce headset battery standby and talk time.

Using the Headset with Non-PerSonoCall Compatible VoIP Phones

Check www.plantronics.com/personocall for the latest compatibility information. If PerSonoCall does not support your VoIP application, you cannot remotely answer/end calls using the headset's call control button. Pressing the button will only activate the radio link for audio; you must answer calls using your VoIP phone.

Answering/Ending/Making Calls with a Mobile Phone

To answer or end a call, quickly press the Call Control button.

To make a call, dial the number on your phone and press Send. The call will automatically transfer to the headset.

Multipoint Feature

The Voyager 510-USB headset features Multipoint technology, allowing seamless switching between two audio sources. You can answer calls from your PC's VoIP application or your mobile phone by pressing the Call Control button. The headset must be paired with both devices, and the "Allow call control buttons to switch headset radio links" option must be enabled in PerSonoCall's Basic Options (see page 10).

Additional Mobile Phone Features

• Redial Last Number: Double-press the Call Control button. You will hear a tone after each press. A second tone indicates the last number has been redialed.
• Voice Dialing: Press and hold the Call Control button for 2 seconds (until you hear a second tone) to activate voice dialing. Ensure voice dialing is enabled on your mobile phone.
• Transfer Call from Mobile Phone to Headset: Quickly press the Call Control button.
• Transfer Call from Headset to Mobile Phone: Press and hold the Call Control button until you hear a tone. A second tone indicates the transfer is complete.
• Reject Call: When a call comes in, press and hold the Call Control button. You will hear a tone. A second tone indicates the call has been rejected.

Indicator Lights

Headset Indicator Lights

Bluetooth USB Adapter Indicator Lights

Troubleshooting

Problem: My Voyager headset is not working with my PC's VoIP application (I cannot answer or end calls using the headset button).

• Solution: Check the compatibility list at www.plantronics.com/personocall to ensure your VoIP application is compatible for remote answer/end.
• Solution: The headset battery needs charging. Refer to page 5.
• Solution: The headset is not paired with the USB Bluetooth adapter. Refer to page 8.
• Solution: The USB Bluetooth adapter is not enabled when the PC is in standby or hibernation mode. Ensure your PC is powered on.
• Solution: Ensure the PerSonoCall software is installed and running. Refer to page 9.

Problem: I have plugged in the USB Bluetooth adapter, but the headset does not respond when I press a button.

• Solution: The headset is not paired with the USB Bluetooth adapter. Refer to page 8.
• Solution: The headset battery needs charging. Refer to page 5.
• Solution: The headset may be out of range of the USB Bluetooth adapter. Move closer to the adapter until the headset is within range. Effective range can vary in different office environments.
• Solution: The USB Bluetooth adapter is not enabled when the PC is in standby or hibernation mode. Ensure your PC is powered on.
• Solution: The headset is not paired with the USB Bluetooth adapter. Refer to page 8.

Problem: I cannot hear the other party or dial tone.

• Solution: The headset is not paired with the USB Bluetooth adapter. Refer to page 8.
• Solution: The headset battery needs charging. Refer to page 5.
• Solution: The USB Bluetooth adapter is not set as the default audio device. Use Windows® "Sounds and Audio Devices" to select "Plantronics BT Adapter" as the audio device.
• Solution: The receive volume is too low. Press the volume up button on the headset. Refer to page 16.
• Solution: The headset is muted. Press the Mute button on the headset. Refer to page 16.
• Solution: The headset microphone boom is not positioned correctly. Align the headset microphone boom with your mouth.

Problem: The other party cannot hear me.

• Solution: The transmit volume is too low. Increase the transmit volume on your VoIP application. If the volume is still too low, increase the microphone volume on your computer.
• Solution: The headset battery needs charging. Refer to page 5.
• Solution: The USB Bluetooth adapter is not set as the default audio device. Use Windows® "Sounds and Audio Devices" to select "Plantronics BT Adapter" as the audio device.

Problem: Sound is distorted in the headset.

• Solution: Lower the receive volume on your VoIP application until the distortion stops.
• Solution: If distortion persists, lower the receive volume control on your computer.

Problem: I hear an echo in the headset.

• Solution: Adjust the volume on the headset. Refer to page 16.

Problem: I hear too much background conversation or noise.

• Solution: The transmit volume is too high. Lower the transmit volume on your VoIP application until the noise stops. If noise persists, lower the microphone volume control on your computer.

Problem: Another headset I use for music no longer works.

• Solution: The USB Bluetooth adapter defaults to the Windows® audio device. Use Windows® "Sounds and Audio Devices" to change the device for audio playback.

Problem: My headset does not respond to button presses.

• Solution: The headset battery may be depleted. Ensure the headset is fully charged. Refer to page 5.
• Solution: The USB Bluetooth adapter is not enabled when the PC is in standby or hibernation mode. Ensure your PC is powered on.

Problem: Battery talk time or standby time is significantly reduced, even after a full charge.

• Solution: The headset radio link is locked. Ensure the headset radio link is not locked continuously, as this significantly reduces battery standby and talk time. Refer to page 10.
• Solution: The battery may be nearing the end of its life. Contact your supplier or Plantronics.

Problem: I hear beeps from the headset.

• Solution: A low battery warning beep occurs every 10 seconds. Place the headset in the charging stand for one to three hours to charge the battery until the indicator light turns blue.
• Solution: A beep indicates you are out of range. Move closer to the USB Bluetooth adapter.
• Solution: Two beeps every 30 seconds indicate that mute is enabled. Press the mute button again to disable mute.

Problem: I press the call control button on the headset when a call comes in on my VoIP phone, but the call is disconnected instead.

• Solution: Deselect the "Allow call control buttons to switch headset radio links" option on the PerSonoCall Basic Options screen. Refer to page 11.

Problem: I am using the headset to answer calls from both my VoIP phone and my mobile phone simultaneously, but pressing the call control button on the headset picks up the VoIP call instead of answering the ringing mobile phone.

• Solution: Select the "Allow call control buttons to switch headset radio links" option on the PerSonoCall Basic Options screen. Refer to page 11.

Technical Support

For technical support, including FAQs, compatibility, and accessibility information, visit our website at www.plantronics.com/support. The Plantronics Technical Assistance Center (TAC) can also be reached at 1-831-426-5858 ext. 7-5538.

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060 USA
Tel: 1 831 426 5868

PLANTRONICS
SOUND INNOVATION™

www.plantronics.com

©2006 Plantronics, Inc. All rights reserved. Plantronics, the design logo, Plantronics Voyager, PerSonoCall, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. The Bluetooth name and Bluetooth trademarks are owned by Bluetooth SIG, Inc., and are used by Plantronics, Inc. under license. Windows is a trademark or registered trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners. U.S. Patents 5,210,791; 6,923,688; D512,984; Australian Patent 303054; EM 293964-0004-0006 and patents pending. 73047-01_031606ASIA_NASA.indd