Bestway SaluSpa Owner's Manual
Visit bestwaycorp.com/support for help.
For instruction videos, please visit bestwaycorp.com/support.
Important Safety Instructions
When using this electrical equipment, basic safety precautions should always be followed, including the following:
READ AND FOLLOW ALL INSTRUCTIONS.
WARNING – To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.
A wire connector is provided on this unit to connect a minimum 8 AWG (8.37 mm²) solid copper conductor between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5 m) of the unit.
DANGER – Risk of injury.
- Replace damaged cord immediately.
- Do not bury cord.
- Connect to a grounded, grounding type receptacle only.
WARNING – This product is provided with a ground-fault circuit-interrupter integrated with the power plug at the end of the cord. The GFCI must be tested before each use. With the product operating, push the test button on the GFCI and the product should not operate. Push the reset button on the GFCI and the product should now operate normally. When the product fails to operate in this manner, there is a ground current flowing indicating the possibility of an electrical shock. Disconnect the power until the fault has been identified and corrected.
DANGER – Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times.
DANGER – Risk of Injury. The suction fittings in this spa are sized to match the specific water flow created by the pump. Should the need arise to replace the suction fittings or the pump, be sure that the flow rates are compatible. Never operate spa if the suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.
DANGER – Risk of Electric Shock. Install at least 5 feet (1.5m) from all metal surfaces. As an alternative, a spa may be installed within 5 feet of metal surfaces if each metal surface is permanently connected by a minimum 8 AWG (8.37 mm²) solid copper conductor to the wire connector on the terminal box that is provided for this purpose.
DANGER – Risk of Electric Shock. Do not permit any electric appliance, such as a light, telephone, radio, or television, within 5 feet (1.5m) of a spa.
WARNING – To reduce the risk of injury:
- The water in a spa should never exceed 104°F (40°C). Water temperatures between 100°F (38°C) and 104°F (40°C) are considered safe for a healthy adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes.
- Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant or possibly pregnant women should limit spa water temperatures to 100°F (38°C).
- Before entering a spa, the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature-regulating devices varies.
- The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.
- Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa.
- Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.
WARNING: TO AVOID ELECTRIC SHOCK, DO NOT USE THE SPA WHEN IT IS RAINING.
WARNING: Water attracts children; Always attach a spa cover after each use.
WARNING: TO REDUCE THE RISK OF INJURY: Never add water that is higher than 104°F (40°C) into the Spa.
CONSULT YOUR PHYSICIAN FOR RECOMMENDATIONS.
CAUTION: The spa should not be setup or left out in temperatures lower than 40°F (4°C).
CAUTION: Do not use the spa alone.
CAUTION: Always enter and exit the spa slowly and cautiously. Wet surfaces are slippery.
CAUTION: To avoid damage to the pump, the spa must never be operated unless the spa is filled with water.
CAUTION: Immediately leave spa if the user feels uncomfortable or sleepy.
NOTE: Please examine equipment before use. Notify Bestway® at the customer service address listed on this manual for any damaged or missing parts at the time of purchase. Verify that the equipment components represent the model that you had intended to purchase.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
To satisfy FCC / IC RF exposure requirements, a separation distance of 20 cm or more should be maintained between the antenna of this device and persons during device operation.
To ensure compliance, operations at closer than this distance is not recommended. Limited by local law regulations, version for North America does not have region selection option.
SAVE THESE INSTRUCTIONS
ASSEMBLY: THE PROVIDED WARNING LABEL
WARNING
REDUCE THE RISK OF ELECTROCUTION
- NEVER PLACE AN ELECTRIC APPLIANCE WITHIN 5 FEET OF SPA.
REDUCE THE RISK OF CHILD DROWNING
- SUPERVISE CHILDREN AT ALL TIMES.
- ATTACH SPA COVER AFTER EACH USE.
REDUCE THE RISK OF OVERHEATING
- CHECK WITH A DOCTOR BEFORE USE IF PREGNANT, DIABETIC, IN POOR HEALTH, OR UNDER MEDICAL CARE.
- EXIT IMMEDIATELY IF UNCOMFORTABLE, DIZZY, OR SLEEPY. SPA HEAT CAN CAUSE HYPERTHERMIA AND UNCONSCIOUSNESS.
- SPA HEAT IN CONJUNCTION WITH ALCOHOL, DRUGS, OR MEDICATION CAN CAUSE UNCONSCIOUSNESS.
WHEN PREGNANT, SOAKING IN HOT WATER FOR LONG PERIODS CAN HARM YOUR FETUS. MEASURE WATER TEMPERATURE BEFORE ENTERING.
- DO NOT ENTER SPA IF WATER IS HOTTER THAN 100°F (38°C)
- DO NOT STAY IN SPA FOR LONGER THAN 10 MINUTES.
Installation
Selected Location
IMPORTANT: Because of the combined weight of the SaluSpa, water, and users, it is extremely important that the base where the SaluSpa is installed is smooth, flat, level and capable of uniformly supporting the weight for the entire time the SaluSpa is installed (not on the carpet or other similar material). If the SaluSpa is placed on a surface, which does not meet these requirements, any damage caused by improper support is not covered under the manufacturer's warranty. It is the responsibility of the SaluSpa owner to assure the integrity of the site at all times.
1. Indoor Installation:
Be aware of special requirements if you install the spa indoors.
- Humidity is a natural side effect with SaluSpa installation. Determine the effects of moisture on exposed wood, paper, etc. in the proposed location. To minimize these effects, it is best to provide plenty of ventilation to the selected area. An architect can help determine if more ventilation is needed.
2. Outdoor Installation:
- During filling, draining or when in use, water may spill out of the spa. Therefore the SaluSpa should be installed near a floor drain.
- Do not leave the spa's surface exposed to direct sunlight for long periods of time.
GFCI Test
IMPORTANT: RISK OF ELECTRIC SHOCK. THE GFCI MUST BE TESTED BEFORE TURNING ON THE PUMP EACH TIME.
TEST [button] RESET [button]
1. Plug the GFCI into a power outlet, the indicator turns red.
2. Press the test button, the indicator turns off.
3. Press the reset button again, the indicator turns red and the spa is ready for use.
WARNING: The GFCI plug must be tested before each use to avoid risk of electric shock.
WARNING: Before inserting plug into a power outlet, make sure the current rate of the power outlet is suitable for the pump.
WARNING: Do not use the pump if this test fails and contact our Aftersales Service.
WARNING: Using an extension lead or multi plug adaptor with the spa heater can cause the plug to overheat, causing damage to the equipment and surrounding items. The spa is a class I electrical appliance and must be connected directly to a grounded socket. It is recommended to only use a socket which is resistant to humidity and capable of high power loading.
Regularly check the plug and socket for signs of damage before using the spa - do not use the spa if the plug or socket is damaged. If you are unsure about the quality of the electrical supply, please consult a qualified electrician before use.
Pump Operation
Control Panel
Lock/Unlock Button: The pump has a 5-minute auto-lock. The LED light will dim out when the pump is locked (no function is activated). To lock or unlock the pump, place a finger over the lock/unlock button for 3 seconds.
Power-Saving Timer Button: This function helps avoid wasting power by setting the time and duration of the heating cycle for the spa.
- STEP 1: Set the heating duration
- Press the [button] until the LED starts to flash.
- Press the [increase/decrease button] to adjust the heating duration (From 1-48 hours).
- Press the [button] again to confirm the heating duration.
- STEP 2: Set the number of hours FROM NOW when the heater will activate
- After setting the heating duration, the LED starts to flash.
- Press the [increase/decrease button] to adjust the hours until time of activation (From 0-99 hours).
- Press the [button] again or simply touch nothing for 10 seconds to confirm the setting. The LED will light steadily, and the countdown to heater activation will begin.
To modify the timer settings: Press the [button] and use the [increase/decrease button] to adjust.
Cancel the setting: Press the [button] for 2 seconds.
NOTE: After setting, the screen flashes the current temperature and time alternately. Timer adjustment (amount of time with the heater ON) may be set from 1 to 48 hours; Reservation time adjustment (the number of hours FROM NOW when the heater will begin to function) may be set from 0 to 99 hours. If the timer is set at 0 hour, the heating system will activate immediately. The timer is one time per use - the user sets the duration of the heating cycle, and how many hours from now the heating cycle begins. The timer does NOT repeat until reset.
Massage System Button: Use this button to activate the massage system, which has a 30-minute auto-shutoff feature. The light above the Massage System Button displays red when activated.
IMPORTANT: Do not run the Massage system when the cover is attached. Air can accumulate inside the spa and cause irreparable damage and bodily harm.
NOTE: Heat and massage system work together to create a warm massage experience.
Celsius/Farenheit /Wi-Fi Toggle: This button has two functions: The temperature can be displayed in either Fahrenheit or Celsius. This button has a Wi-Fi activation function. For more information, please refer to Wi-Fi operation instructions. In the up part of the control panel, there is the Wi-Fi LED status. This LED indicates the status of the Wi-Fi connection. Check in the alarm section for the different statuses of this LED.
Heat Button: Use this button to activate the heating system. When the light above the heat button is red, the heating system is activated. When the light is green, the water is at the set temperature and the heating system is at rest.
NOTE: If the heating system is activated the filtration system will automatically start. After turning off the heating system the filtration system will continue to operate.
Water Filter Button: This button turns the filter pump on and off. The light above the Water Filter Button displays red when activated.
Temperature Adjustment Buttons: Pressing the Temperature Increase or Decrease buttons will cause the LED to flash. When it is flashing you can adjust to the desired temperature setting. If you hold these buttons down the values will rapidly increase or decrease. The new and desired temperature setting will remain on the LED display for 3 seconds to confirm the new value.
NOTE: The default temperature is 35°C (95°F). Temperature adjustment ranges from 20°C (68°F) to 40°C (104°F).
On/Off Button: Press this button for 2 seconds to active the control panel buttons and the light turns to green. Press this button for 2 seconds to turn off all currently activated functions.
Power-Saving Timer LED: This LED flashing means you are setting the heating duration. The light will be on when the heating function starts to work. This LED flashing means you are setting the number of hours FROM NOW when the heater will activate. When the light is on, the Power-Saving Timer function is set.
After 72 hours of filtration (without using the power saving timer function), the pump will hibernate and flash "End" with the current water temperature. When the pump is hibernating both the heating and water filter functions are disabled. To re-activate the pump press lock/unlock button for 3 seconds.
NOTE: The water heat rate may change in the conditions below:
- When the outdoor temperature is below 15°C (59°F).
- If the cover is not in position when the heating function is activated.
NOTE: To display the current water temperature, run the filter system for at least a minute. The water temperature as tested by an external thermometer may vary from the temperature as displayed on the spa panel by as much as approximately 2°C.
Alarms
Alarm Code | Causes | Reasons | Solutions |
---|---|---|---|
E01 | The water flow sensors work without pressing the filter or heat button. | 1. The water flow sensor flags didn't fall back into the correct position. 2. The water flow sensors are broken. |
1. Unplug the plug gently, strike the side of the pump but not violently, and plug it back in. 2. For assistance, please visit the support section on our website, www.bestwaycorp.com. |
E02 | After starting or during the functions of filtering or/and heating, the water flow sensors do not detect water flow. | 1. You forgot to remove the 3 stopper caps from inside the pool. 2. Filter cartridges are dirty. 3. Activate the filter or heat system and put your hand in front of the outlet pipe inside the pool to check if you can feel water flowing out. a. If no water flows out the water pump is broken. b. Water flows out but the alarm E02 appears, the water flow sensors are broken. 4. Filter blockage 5. Bent pipes or poor water flow through the plastic pipes of the liner 6. Debris screens are blocked: debris screens can become blocked by hard water due to calcium build-up. 7. Perished washers The washers within the spa couplings may have become perished or worn. |
1. Remove the 2 stopper caps before heating, refer to Assembly section in the User's Manual. 2. Remove the filter set from inside the pool and push the filter or heat button. If no alarm appears, clean or change the filter cartridges install the filter set inside the pool. 3. For assistance, please visit the support section on our website, www.bestwaycorp.com. 4. Clean the filter and check for damage. Replace or re-install as necessary. For assistance, please visit the support section on our website, www.bestwaycorp.com. 5. Please check through the spa connection to see if the pipes are bending. 6. Empty the spa and place a garden hose inside the pipes to wash the debris. To be sure all debris is removed, perform the operation from the outside and inside of the spa. Use a toothbrush to remove any stubborn debris. For assistance, please visit the support section on our website, www.bestwaycorp.com. 7.Check the washers inside the coupling for damage. Unscrew the couplings and remove the washer for further inspection. For assistance, please visit the support section on our website, www.bestwaycorp.com. |
E03 | The pump's thermometer reads the water temperature below 4°C (40°F). | 1. The water temperature is lower than 4°C (40°F) 2. If the water temperature is higher than 7°C (44.6°F), the pump's thermometer is broken. |
1. The spa is not designed to operate with water temperatures lower than 4°C (40°F). Unplug the pump and only re-start the pump when the water temperature reaches 6°C (43°F). 2. For assistance, please visit the support section on our website, www.bestwaycorp.com. |
E04 | The pump's thermometer reads the water temperature over 48°C (119°F). | 1. The water temperature is over 48°C (119°F) 2. If the water temperature is lower than 45°C (113°F), the pump's thermometer is broken. |
1. The spa is not designed to operate with water temperatures greater than 40°C (104°F). Unplug the pump and only re-start the pump when the water temperature reaches 38°C (100°F) or lower. 2. For assistance, please visit the support section on our website, www.bestwaycorp.com. |
E05 | The pump's thermometer connections have issues. | 1. The pump's thermometer connectors don't work properly. 2. The pump's thermometer is broken. |
For assistance, please visit the support section on our website, www.bestwaycorp.com. |
E08 | The thermal cut-out cut off. | 1. The ambient temperature is over 50°C (122°F) or the pump is directly under the sunshine. 2. The thermal cut-out is broken. |
1. Unplug the pump, and put the pump in a dry, cool place. Only re-start the pump when the water temperature reaches 34°C (93.2°F) or lower. 2. For assistance, please visit the support section on our website, www.bestwaycorp.com. |
E15 | Wi-Fi Module Connection Failed. | Wi-Fi module is damaged | For assistance, please visit the support section on our website, www.bestwaycorp.com. NOTE: Press any button to remove alarm and continue to use the spa. |
Wi-Fi LED Status
Indicator light status | Status Description | Notes |
---|---|---|
Indicator light flashes slowly | Waiting to connect to the router | The pump is ready to connect to your phone |
Indicator light is on | Connected to the router | The pump already connected to your phone |
Indicator light flashes quickly | Lost Wi-Fi signal | Check the status of your router. The spa lost the Wi-Fi signal. |
Indicator light is off | Light damaged / Wi-Fi module has problem | For more information, please visit the support section on our website, www.bestwaycorp.com. |
Maintenance
NOTE: Your spa will require additional air to be added from time to time. Changes in temperature from day to night will change the pressure in the spa and may cause a certain amount of deflation. Please follow the Assembly instructions and drain the spa before inflating to the accurate pressure needed.
CAUTION: YOU MUST ENSURE THE PUMP IS UNPLUGGED BEFORE BEGINNING SPA MAINTENANCE TO AVOID RISK OF INJURY OR DEATH.
Filter Cartridge Maintenance
NOTE: To ensure your spa water stays clean, check and clean your filter cartridges every day follow the steps below.
Filter Cartridge: 58323
Filter Set: P04674
NOTE: We recommend changing your filter cartridges every week or, if the filter cartridges remain soiled and discolored, they should be replaced.
Water Maintenance
Keeping your spa water clean and chemically balanced is necessary. Simply cleaning the filter cartridge is not enough for proper maintenance, we recommend you use pool chemicals to maintain water chemistry and chlorine or bromine tablets (do not use granules) with the chemical dispenser.
NOTE: We recommend you take a shower before using your SaluSpa, as cosmetic products, lotions, and other residues on the skin can quickly degrade water quality. To use the chemical dispenser, please follow the below instruction.
Using chemical tablets (not included): [image of chemical tablets]
Using chemical liquid (not included): [image of chemical liquid dispenser]
NOTE: Remove the chemical dispenser from spa when the spa is in use.
IMPORTANT: After performing chemical maintenance and before using the spa, use a test kit (not included) to test the water chemistry. We recommend maintaining your water as below table.
pH | Total Alkalinity | Free Chlorine |
---|---|---|
7.4-7.6 | 80-120ppm | 2-4ppm |
NOTE: Damage resulting from chemical imbalance is not covered by the warranty. Pool chemicals are potentially toxic and should be handled with care. There are serious health risks from chemical vapors and the incorrect labeling and storage of chemical containers. Please consult your local pool supply retailer for more information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions. Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.
Storage
Draining the Spa
[Diagrams showing spa draining steps 1-8]
NOTE: Lift up the spa when there is only a little water left. Damages to the handles are not covered under the warranty.
Cleaning the spa
Detergent residues and dissolved solids from bathing suits and chemicals may build up on the spa walls. Use soap and water to clean the walls and rinse thoroughly.
NOTE: DO NOT use hard brushes or abrasive cleaners.
DEFLATION
[Diagrams showing deflation steps 1-2 with part numbers]
REPAIR
For PVC part.
If the spa is torn or punctured, use the provided underwater adhesive repair patch.
- Clean area to be repaired.
- Carefully peel patch.
- Press patch over area to be repaired.
- Wait 30 seconds before inflation.
For Tritech PVC material.
If the spa is torn or punctured, use the provided PVC repair patch and glue (not included) following these steps:
- Clean and dry area to be repaired.
- Cut the provided PVC patch to appropriate size.
- Use glue (not included) to coat the one side of the newly cut patch. Make sure the glue is evenly distributed.
- Wait for 30 seconds and then place the cut patch with glue over the damaged area.
- Smooth out any bubbles of air that may be trapped underneath, and press firmly for two minutes.
- The product is once again ready for use. Repeat this process should further leaks occur.
- Wait 30 minutes before inflation.
Troubleshooting
Problems | Probable Causes | Solutions |
---|---|---|
Pump does not operate | Power failure GFCI broken |
Check power source For assistance, please visit the support section on our website, www.bestwaycorp.com |
Pump does not heat properly | Temperature set too low Dirty Filter Cartridge The thermal cut-out cut off Spa is not covered Heating element failed or fuse cutout |
Set to a higher temperature refer to section pump operation Clean/replace the filter cartridge refer to section filter cartridge cleaning and replacement Unplug the pump, and put the plug in a dry, cool place. Only restart the pump when the water temperature reaches 35°C (95°F) or lower Attach the cover For assistance, please visit the support section on our website, www.bestwaycorp.com |
Massage System does not work | Air Pump is overheating The massage system stops automatically Air pump is broken |
Unplug the pump and wait two hours until the pump has cooled. Insert the plug and press the massage system button Press the massage system button to reactivate For assistance, please visit the support section on our website, www.bestwaycorp.com |
Pump adapters are not level with the spa adapters | One characteristic of PVC is that it changes shape, which is normal | Elevate the pump with wood or another type of insulated material to bring the pump's adapters level with the spa's adapters |
Spa pool leakage | Spa is torn or punctured Air valve is loose |
Use provided repair patch Using soapy water, cover the air-valve to check if air is leaking, if so, use the provided wrench to fasten the air-valve following these steps: 1. Deflate the SPA. 2. With one hand, hold the backside of the air valve from the inner side of the spa wall and turn the wrench clockwise. |
Water is not clean | Insufficient filtering time Dirty Filter Cartridge Improper water maintenance |
Increase filtration time Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning and Replacement section) Refer to the chemical manufacturer's instructions |
Control panel not working | The control panel has an auto-lock, which is activated after 5 minutes of inactivity. The LED display has one icon: [lock icon] the control panel is locked. Control panel is not activated. |
To unlock the control panel, press the [button] for 3 seconds. If the control panel will not unlock, restart the pump - unplug and plug in the pump Press the on/off button for 2 seconds. If the problem persists, for assistance, please visit the support section on our website, www.bestwaycorp.com |
GFCI test failed | There is a defect in your SPA | For assistance, please visit the support section on our website, www.bestwaycorp.com |
What kind of chemicals should be used for water maintenance? | Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions | |
Water leaks from the adapters between the pump and spa | Seals are missing inside the pump adapters Seals are not in the correct position Seals are damaged Adapters are not tightened correctly |
Insert the stopper caps on the spa ports to prevent the water from escaping and disconnect the pump. Check if the seals are in place. If the seals are not in the correct position, open the gears, and place the seals in correct position. If the seals are damaged, they must be replaced. For assistance, please visit the support section on our website, www.bestwaycorp.com. If the seals are in correct position, the adapters are not tightened correctly. Connect the pump to the spa, hand-tighten the adapters, and remove the stopper caps from the spa ports. If there is leakage, tighten the adapter until there is no leakage. |
The Wi-Fi setup is not successful
Problem | Solution |
---|---|
The pump has been connected to the wrong band | If the router your pump is connected to is dual-band and currently not connecting to a 2.4GHz network, please switch to another band of the same router (2.4GHz) and try to pair pump heater again. 5GHz networks are not supported. |
The spa pump location is too far from the router. | Check with your cell phone to see if there is full Wi-Fi signal. In case the strength of the signal on your phone is too low, check where the strength of the Wi-Fi signal is full and place the spa in that position. |
Set up the wrong Network Name | Start the connection procedures again and be sure that the network name is typed correctly. |
The Wi-Fi password used during the connection is wrong | Start the connection procedures again and be sure that the password is correct. |
The strength of the Wi-Fi signal is not stable | 1) Check if the router works correctly. 2) Go near the spa and check the signal on your phone. In case the signal strength is not stable, check the condition of your router. In case the signal strength is full, repeat the operation to connect the spa to the network. |
There is an appliance near the spa pump or the router that creates Signal Interference | The Wi-Fi connectivity can be interrupted by electromagnetic or other interferences. Keep the appliance away from other electronic devices that may cause interferences. |
Your phone will not connect to the Wi-Fi network during the registration | Check if the mobile device is in airplane mode. Make sure to have the airplane mode deactivated when connecting to the Wi-Fi network. |
APP Feedback | Consult the help section in the APP for extensive and up-to-date troubleshooting tips. |
Bestway Smart Hub™ Connection Guide
Download Bestway App from the Apple Store/Google Play Store or scan the QR code.
NOTE: The device can only be connected to one mobile phone at a time. If you need to connect to another mobile phone, please turn off the On/Off button, and press the Celsius/Fahrenheit buttons for 3 seconds. When the indicator light flashes slowly, the device will clear the connection information from the previous mobile phone. Please follow the instructions to connect the new phone to the pump.
NOTE: Before connecting the app to the pump, please make sure that your mobile device is close to the pump and the Wi-Fi signal is strong.
NOTE: This app supports Android 7.0 and above or iOS 10.0 and above.
NOTE: The device only supports distributing 2.4G network, but does not support 5G network.
Note: It is not recommended to use public Wi-Fi. When connected to public Wi-Fi, you may have issues with the input verification codes during log-in.
NOTE: Language setting can be changed in app.
How to connect your phone to the Spa:
- Register a Bestway account and log in
- Press Add Device
- Select Spa Control
- Press Wi-Fi button for 3 seconds (Note: Ensure the spa is plug in and the spa is turned off.)
- Select "DEVICE IS POWERED ON" and confirm
- Input your Wi-Fi name and password, then click "Next Step"
- iOS Only: Connect to the product's Wi-Fi network in your phone settings. Android users can go directly to Step 8.
- Now your Spa is connecting to your smart phone.
- After connecting successfully, please select Default.
- Name your device and confirm.
- Select your device and it ready to use
Control function
[Image of control panel with labels]
Sharing function
Phone A: [Image of QR code sharing]
Phone B: [Image of scanning QR code]
Note: Only one person can scan the Shared QR code generated each time. If you want to share it with other devices, you must generate a new Shared QR code each time. The Shared QR code expires after 15 minutes.
IMPORTANT: The sharing function can only be used when users are in the same country.
Forgotten Password:
If you forget your password, please follow these instructions to reset:
- Open the app, and press "Forgot”
- Input your registered email address and select "Reset Password”
- You will receive a success message, and need to click “OK”
- Open your email, where you will find an email from Bestway
- Open the email and click the link
- Input your registered email address and your new password, and click “Reset”
- Log in with your new password
Disconnect
Ensure the On/Off button is turned off then press the [Wi-Fi button] for 3 seconds until the indicator flashing.
Specifications
Capacity: 4-6 Adults
Water Capacity (80%): 242 gal (916 L)
Inflated Size: 77in X 28in (1.96m x 71cm)
Filled Weight: 2,103 Lb (954 kg)
Massaging Turbo Blower: 6.5A
Heat Element: 11.3A at 68°F (20°C)
Pump: 0.7A Circulation Filter Pump
Temperature Capacities: 104°F (40°C)
Increased Heat Rate: Approximately 2-3°F/h (1-1.5°C/h)
Power Rate: 110-120V AC, 12A at 68°F (20°C)
Working Pressure: 0.08Bar (1.2PSI)
Actual Water Flow: 320 gal/h (1,211 L/h)
[Diagram of spa components with part numbers 001-016]
Part Number | Quantity |
---|---|
001 P04603 | 1 |
002 P04662 | 1 |
003 P04618 | 1 |
004 P04470 | 1 |
005 P6930ASS18 | 1 |
006 P04674 | 2 |
007 P03821 | 1 |
008 F6H189ASS16 | 1 |
009 P6575ASS16 | 3 |
010 P00217 | 1 |
011 F6414ASS16 | 6 |
012 58323 | 2 |
013 P61726ASS18 | 1 |
014 P61725ASS18 | 1 |
015 P00260 | 1 |
016 P6609ASS16 | 1 |
Maintenance
NOTE: Your spa will require additional air to be added from time to time. Changes in temperature from day to night will change the pressure in the spa and may cause a certain amount of deflation. Please follow the Assembly instructions and drain the spa before inflating to the accurate pressure needed.
CAUTION: YOU MUST ENSURE THE PUMP IS UNPLUGGED BEFORE BEGINNING SPA MAINTENANCE TO AVOID RISK OF INJURY OR DEATH.
Filter Cartridge Maintenance
NOTE: To ensure your spa water stays clean, check and clean your filter cartridges every day follow the steps below.
Filter Cartridge: 58323
Filter Set: P04674
NOTE: We recommend changing your filter cartridges every week or, if the filter cartridges remain soiled and discolored, they should be replaced.
Water Maintenance
Keeping your spa water clean and chemically balanced is necessary. Simply cleaning the filter cartridge is not enough for proper maintenance, we recommend you use pool chemicals to maintain water chemistry and chlorine or bromine tablets (do not use granules) with the chemical dispenser.
NOTE: We recommend you take a shower before using your SaluSpa, as cosmetic products, lotions, and other residues on the skin can quickly degrade water quality. To use the chemical dispenser, please follow the below instruction.
Using chemical tablets (not included): [image of chemical tablets]
Using chemical liquid (not included): [image of chemical liquid dispenser]
NOTE: Remove the chemical dispenser from spa when the spa is in use.
IMPORTANT: After performing chemical maintenance and before using the spa, use a test kit (not included) to test the water chemistry. We recommend maintaining your water as below table.
pH | Total Alkalinity | Free Chlorine |
---|---|---|
7.4-7.6 | 80-120ppm | 2-4ppm |
NOTE: Damage resulting from chemical imbalance is not covered by the warranty. Pool chemicals are potentially toxic and should be handled with care. There are serious health risks from chemical vapors and the incorrect labeling and storage of chemical containers. Please consult your local pool supply retailer for more information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions. Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.
Storage
Draining the Spa
[Diagrams showing spa draining steps 1-8]
NOTE: Lift up the spa when there is only a little water left. Damages to the handles are not covered under the warranty.
Cleaning the spa
Detergent residues and dissolved solids from bathing suits and chemicals may build up on the spa walls. Use soap and water to clean the walls and rinse thoroughly.
NOTE: DO NOT use hard brushes or abrasive cleaners.
DEFLATION
[Diagrams showing deflation steps 1-2 with part numbers]
REPAIR
For PVC part.
If the spa is torn or punctured, use the provided underwater adhesive repair patch.
- Clean area to be repaired.
- Carefully peel patch.
- Press patch over area to be repaired.
- Wait 30 seconds before inflation.
For Tritech PVC material.
If the spa is torn or punctured, use the provided PVC repair patch and glue (not included) following these steps:
- Clean and dry area to be repaired.
- Cut the provided PVC patch to appropriate size.
- Use glue (not included) to coat the one side of the newly cut patch. Make sure the glue is evenly distributed.
- Wait for 30 seconds and then place the cut patch with glue over the damaged area.
- Smooth out any bubbles of air that may be trapped underneath, and press firmly for two minutes.
- The product is once again ready for use. Repeat this process should further leaks occur.
- Wait 30 minutes before inflation.
Troubleshooting
Problems | Probable Causes | Solutions |
---|---|---|
Pump does not operate | Power failure GFCI broken |
Check power source For assistance, please visit the support section on our website, www.bestwaycorp.com |
Pump does not heat properly | Temperature set too low Dirty Filter Cartridge The thermal cut-out cut off Spa is not covered Heating element failed or fuse cutout |
Set to a higher temperature refer to section pump operation Clean/replace the filter cartridge refer to section filter cartridge cleaning and replacement Unplug the pump, and put the plug in a dry, cool place. Only restart the pump when the water temperature reaches 35°C (95°F) or lower Attach the cover For assistance, please visit the support section on our website, www.bestwaycorp.com |
Massage System does not work | Air Pump is overheating The massage system stops automatically Air pump is broken |
Unplug the pump and wait two hours until the pump has cooled. Insert the plug and press the massage system button Press the massage system button to reactivate For assistance, please visit the support section on our website, www.bestwaycorp.com |
Pump adapters are not level with the spa adapters | One characteristic of PVC is that it changes shape, which is normal | Elevate the pump with wood or another type of insulated material to bring the pump's adapters level with the spa's adapters |
Spa pool leakage | Spa is torn or punctured Air valve is loose |
Use provided repair patch Using soapy water, cover the air-valve to check if air is leaking, if so, use the provided wrench to fasten the air-valve following these steps: 1. Deflate the SPA. 2. With one hand, hold the backside of the air valve from the inner side of the spa wall and turn the wrench clockwise. |
Water is not clean | Insufficient filtering time Dirty Filter Cartridge Improper water maintenance |
Increase filtration time Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning and Replacement section) Refer to the chemical manufacturer's instructions |
Control panel not working | The control panel has an auto-lock, which is activated after 5 minutes of inactivity. The LED display has one icon: [lock icon] the control panel is locked. Control panel is not activated. |
To unlock the control panel, press the [button] for 3 seconds. If the control panel will not unlock, restart the pump - unplug and plug in the pump Press the on/off button for 2 seconds. If the problem persists, for assistance, please visit the support section on our website, www.bestwaycorp.com |
GFCI test failed | There is a defect in your SPA | For assistance, please visit the support section on our website, www.bestwaycorp.com |
What kind of chemicals should be used for water maintenance? | Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions | |
Water leaks from the adapters between the pump and spa | Seals are missing inside the pump adapters Seals are not in the correct position Seals are damaged Adapters are not tightened correctly |
Insert the stopper caps on the spa ports to prevent the water from escaping and disconnect the pump. Check if the seals are in place. If the seals are not in the correct position, open the gears, and place the seals in correct position. If the seals are damaged, they must be replaced. For assistance, please visit the support section on our website, www.bestwaycorp.com. If the seals are in correct position, the adapters are not tightened correctly. Connect the pump to the spa, hand-tighten the adapters, and remove the stopper caps from the spa ports. If there is leakage, tighten the adapter until there is no leakage. |
The Wi-Fi setup is not successful
Problem | Solution |
---|---|
The pump has been connected to the wrong band | If the router your pump is connected to is dual-band and currently not connecting to a 2.4GHz network, please switch to another band of the same router (2.4GHz) and try to pair pump heater again. 5GHz networks are not supported. |
The spa pump location is too far from the router. | Check with your cell phone to see if there is full Wi-Fi signal. In case the strength of the signal on your phone is too low, check where the strength of the Wi-Fi signal is full and place the spa in that position. |
Set up the wrong Network Name | Start the connection procedures again and be sure that the network name is typed correctly. |
The Wi-Fi password used during the connection is wrong | Start the connection procedures again and be sure that the password is correct. |
The strength of the Wi-Fi signal is not stable | 1) Check if the router works correctly. 2) Go near the spa and check the signal on your phone. In case the signal strength is not stable, check the condition of your router. In case the signal strength is full, repeat the operation to connect the spa to the network. |
There is an appliance near the spa pump or the router that creates Signal Interference | The Wi-Fi connectivity can be interrupted by electromagnetic or other interferences. Keep the appliance away from other electronic devices that may cause interferences. |
Your phone will not connect to the Wi-Fi network during the registration | Check if the mobile device is in airplane mode. Make sure to have the airplane mode deactivated when connecting to the Wi-Fi network. |
APP Feedback | Consult the help section in the APP for extensive and up-to-date troubleshooting tips. |
Bestway Smart Hub™ Connection Guide
Download Bestway App from the Apple Store/Google Play Store or scan the QR code.
NOTE: The device can only be connected to one mobile phone at a time. If you need to connect to another mobile phone, please turn off the On/Off button, and press the Celsius/Fahrenheit buttons for 3 seconds. When the indicator light flashes slowly, the device will clear the connection information from the previous mobile phone. Please follow the instructions to connect the new phone to the pump.
NOTE: Before connecting the app to the pump, please make sure that your mobile device is close to the pump and the Wi-Fi signal is strong.
NOTE: This app supports Android 7.0 and above or iOS 10.0 and above.
NOTE: The device only supports distributing 2.4G network, but does not support 5G network.
Note: It is not recommended to use public Wi-Fi. When connected to public Wi-Fi, you may have issues with the input verification codes during log-in.
NOTE: Language setting can be changed in app.
How to connect your phone to the Spa:
- Register a Bestway account and log in
- Press Add Device
- Select Spa Control
- Press Wi-Fi button for 3 seconds (Note: Ensure the spa is plug in and the spa is turned off.)
- Select "DEVICE IS POWERED ON" and confirm
- Input your Wi-Fi name and password, then click "Next Step"
- iOS Only: Connect to the product's Wi-Fi network in your phone settings. Android users can go directly to Step 8.
- Now your Spa is connecting to your smart phone.
- After connecting successfully, please select Default.
- Name your device and confirm.
- Select your device and it ready to use
Control function
[Image of control panel with labels]
Sharing function
Phone A: [Image of QR code sharing]
Phone B: [Image of scanning QR code]
Note: Only one person can scan the Shared QR code generated each time. If you want to share it with other devices, you must generate a new Shared QR code each time. The Shared QR code expires after 15 minutes.
IMPORTANT: The sharing function can only be used when users are in the same country.
Forgotten Password:
If you forget your password, please follow these instructions to reset:
- Open the app, and press "Forgot”
- Input your registered email address and select "Reset Password”
- You will receive a success message, and need to click “OK”
- Open your email, where you will find an email from Bestway
- Open the email and click the link
- Input your registered email address and your new password, and click “Reset”
- Log in with your new password
Disconnect
Ensure the On/Off button is turned off then press the [Wi-Fi button] for 3 seconds until the indicator flashing.
Specifications
Capacity: 4-6 Adults
Water Capacity (80%): 242 gal (916 L)
Inflated Size: 77in X 28in (1.96m x 71cm)
Filled Weight: 2,103 Lb (954 kg)
Massaging Turbo Blower: 6.5A
Heat Element: 11.3A at 68°F (20°C)
Pump: 0.7A Circulation Filter Pump
Temperature Capacities: 104°F (40°C)
Increased Heat Rate: Approximately 2-3°F/h (1-1.5°C/h)
Power Rate: 110-120V AC, 12A at 68°F (20°C)
Working Pressure: 0.08Bar (1.2PSI)
Actual Water Flow: 320 gal/h (1,211 L/h)
[Diagram of spa components with part numbers 001-016]
Part Number | Quantity |
---|---|
001 P04603 | 1 |
002 P04662 | 1 |
003 P04618 | 1 |
004 P04470 | 1 |
005 P6930ASS18 | 1 |
006 P04674 | 2 |
007 P03821 | 1 |
008 F6H189ASS16 | 1 |
009 P6575ASS16 | 3 |
010 P00217 | 1 |
011 F6414ASS16 | 6 |
012 58323 | 2 |
013 P61726ASS18 | 1 |
014 P61725ASS18 | 1 |
015 P00260 | 1 |
016 P6609ASS16 | 1 |
Maintenance
NOTE: Your spa will require additional air to be added from time to time. Changes in temperature from day to night will change the pressure in the spa and may cause a certain amount of deflation. Please follow the Assembly instructions and drain the spa before inflating to the accurate pressure needed.
CAUTION: YOU MUST ENSURE THE PUMP IS UNPLUGGED BEFORE BEGINNING SPA MAINTENANCE TO AVOID RISK OF INJURY OR DEATH.
Filter Cartridge Maintenance
NOTE: To ensure your spa water stays clean, check and clean your filter cartridges every day follow the steps below.
Filter Cartridge: 58323
Filter Set: P04674
NOTE: We recommend changing your filter cartridges every week or, if the filter cartridges remain soiled and discolored, they should be replaced.
Water Maintenance
Keeping your spa water clean and chemically balanced is necessary. Simply cleaning the filter cartridge is not enough for proper maintenance, we recommend you use pool chemicals to maintain water chemistry and chlorine or bromine tablets (do not use granules) with the chemical dispenser.
NOTE: We recommend you take a shower before using your SaluSpa, as cosmetic products, lotions, and other residues on the skin can quickly degrade water quality. To use the chemical dispenser, please follow the below instruction.
Using chemical tablets (not included): [image of chemical tablets]
Using chemical liquid (not included): [image of chemical liquid dispenser]
NOTE: Remove the chemical dispenser from spa when the spa is in use.
IMPORTANT: After performing chemical maintenance and before using the spa, use a test kit (not included) to test the water chemistry. We recommend maintaining your water as below table.
pH | Total Alkalinity | Free Chlorine |
---|---|---|
7.4-7.6 | 80-120ppm | 2-4ppm |
NOTE: Damage resulting from chemical imbalance is not covered by the warranty. Pool chemicals are potentially toxic and should be handled with care. There are serious health risks from chemical vapors and the incorrect labeling and storage of chemical containers. Please consult your local pool supply retailer for more information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions. Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.
Storage
Draining the Spa
[Diagrams showing spa draining steps 1-8]
NOTE: Lift up the spa when there is only a little water left. Damages to the handles are not covered under the warranty.
Cleaning the spa
Detergent residues and dissolved solids from bathing suits and chemicals may build up on the spa walls. Use soap and water to clean the walls and rinse thoroughly.
NOTE: DO NOT use hard brushes or abrasive cleaners.
DEFLATION
[Diagrams showing deflation steps 1-2 with part numbers]
REPAIR
For PVC part.
If the spa is torn or punctured, use the provided underwater adhesive repair patch.
- Clean area to be repaired.
- Carefully peel patch.
- Press patch over area to be repaired.
- Wait 30 seconds before inflation.
For Tritech PVC material.
If the spa is torn or punctured, use the provided PVC repair patch and glue (not included) following these steps:
- Clean and dry area to be repaired.
- Cut the provided PVC patch to appropriate size.
- Use glue (not included) to coat the one side of the newly cut patch. Make sure the glue is evenly distributed.
- Wait for 30 seconds and then place the cut patch with glue over the damaged area.
- Smooth out any bubbles of air that may be trapped underneath, and press firmly for two minutes.
- The product is once again ready for use. Repeat this process should further leaks occur.
- Wait 30 minutes before inflation.
Troubleshooting
Problems | Probable Causes | Solutions |
---|---|---|
Pump does not operate | Power failure GFCI broken |
Check power source For assistance, please visit the support section on our website, www.bestwaycorp.com |
Pump does not heat properly | Temperature set too low Dirty Filter Cartridge The thermal cut-out cut off Spa is not covered Heating element failed or fuse cutout |
Set to a higher temperature refer to section pump operation Clean/replace the filter cartridge refer to section filter cartridge cleaning and replacement Unplug the pump, and put the plug in a dry, cool place. Only restart the pump when the water temperature reaches 35°C (95°F) or lower Attach the cover For assistance, please visit the support section on our website, www.bestwaycorp.com |
Massage System does not work | Air Pump is overheating The massage system stops automatically Air pump is broken |
Unplug the pump and wait two hours until the pump has cooled. Insert the plug and press the massage system button Press the massage system button to reactivate For assistance, please visit the support section on our website, www.bestwaycorp.com |
Pump adapters are not level with the spa adapters | One characteristic of PVC is that it changes shape, which is normal | Elevate the pump with wood or another type of insulated material to bring the pump's adapters level with the spa's adapters |
Spa pool leakage | Spa is torn or punctured Air valve is loose |
Use provided repair patch Using soapy water, cover the air-valve to check if air is leaking, if so, use the provided wrench to fasten the air-valve following these steps: 1. Deflate the SPA. 2. With one hand, hold the backside of the air valve from the inner side of the spa wall and turn the wrench clockwise. |
Water is not clean | Insufficient filtering time Dirty Filter Cartridge Improper water maintenance |
Increase filtration time Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning and Replacement section) Refer to the chemical manufacturer's instructions |
Control panel not working | The control panel has an auto-lock, which is activated after 5 minutes of inactivity. The LED display has one icon: [lock icon] the control panel is locked. Control panel is not activated. |
To unlock the control panel, press the [button] for 3 seconds. If the control panel will not unlock, restart the pump - unplug and plug in the pump Press the on/off button for 2 seconds. If the problem persists, for assistance, please visit the support section on our website, www.bestwaycorp.com |
GFCI test failed | There is a defect in your SPA | For assistance, please visit the support section on our website, www.bestwaycorp.com |
What kind of chemicals should be used for water maintenance? | Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer's instructions | |
Water leaks from the adapters between the pump and spa | Seals are missing inside the pump adapters Seals are not in the correct position Seals are damaged Adapters are not tightened correctly |
Insert the stopper caps on the spa ports to prevent the water from escaping and disconnect the pump. Check if the seals are in place. If the seals are not in the correct position, open the gears, and place the seals in correct position. If the seals are damaged, they must be replaced. For assistance, please visit the support section on our website, www.bestwaycorp.com. If the seals are in correct position, the adapters are not tightened correctly. Connect the pump to the spa, hand-tighten the adapters, and remove the stopper caps from the spa ports. If there is leakage, tighten the adapter until there is no leakage. |
The Wi-Fi setup is not successful
Problem | Solution |
---|---|
The pump has been connected to the wrong band | If the router your pump is connected to is dual-band and currently not connecting to a 2.4GHz network, please switch to another band of the same router (2.4GHz) and try to pair pump heater again. 5GHz networks are not supported. |
The spa pump location is too far from the router. | Check with your cell phone to see if there is full Wi-Fi signal. In case the strength of the signal on your phone is too low, check where the strength of the Wi-Fi signal is full and place the spa in that position. |
Set up the wrong Network Name | Start the connection procedures again and be sure that the network name is typed correctly. |
The Wi-Fi password used during the connection is wrong | Start the connection procedures again and be sure that the password is correct. |
The strength of the Wi-Fi signal is not stable | 1) Check if the router works correctly. 2) Go near the spa and check the signal on your phone. In case the signal strength is not stable, check the condition of your router. In case the signal strength is full, repeat the operation to connect the spa to the network. |
There is an appliance near the spa pump or the router that creates Signal Interference | The Wi-Fi connectivity can be interrupted by electromagnetic or other interferences. Keep the appliance away from other electronic devices that may cause interferences. |
Your phone will not connect to the Wi-Fi network during the registration | Check if the mobile device is in airplane mode. Make sure to have the airplane mode deactivated when connecting to the Wi-Fi network. |
APP Feedback | Consult the help section in the APP for extensive and up-to-date troubleshooting tips. |