Jensen J3CA7W Media Receiver

Safety Notes

This unit includes a safety feature that prevents in-dash video functions from operating when the vehicle is not in Park and the parking brake is not engaged. Viewing video while driving is illegal in most jurisdictions and can lead to driver distraction, resulting in serious injury or death.

This SAFETY NOTICE serves as a reminder to drive responsibly and safely when using your mobile phone or compatible apps. It is highly recommended that your Jensen unit be installed by a professional installer or authorized dealer. This product is designed for vehicles with a 12VDC negative ground only.

To Prevent Damage or Injury:

• Ensure the unit is securely grounded to the vehicle's chassis ground.
• Do not remove the top or bottom covers of the unit.
• Avoid installing the unit in direct sunlight, areas of excessive heat, or where it may be exposed to water splashing.
• Do not subject the unit to excessive shock.
• When replacing a fuse, use only a new one with the correct rating. An incorrect fuse can cause malfunction.
• Disconnect the wiring harness before replacing a fuse to prevent short circuits.
• Use only the provided hardware and wire harness.
• Consult your nearest Jensen dealer if you experience installation problems.
• If the unit malfunctions, attempt a reset as described. If the problem persists, consult your Jensen dealer or call technical assistance at 1-888-921-4088.
• Clean the monitor with a dry silicone or soft cloth only. Avoid stiff cloths or solvents like paint thinner and alcohol, as they can scratch the panel or remove printing.
• In cold temperatures, the liquid crystal display may appear darker. Brightness will return to normal after the unit has been in use for a while.
• When extending ignition, battery, or ground wiring, use automotive-grade wiring with a minimum AWG 16 to prevent voltage drops.
• Do not touch the liquid crystal fluid if the LCD is damaged or broken, as it may be hazardous to your health or fatal. If contact occurs, wash affected areas with soap immediately.

Copyright Notes

This product utilizes copyright protection technology protected by U.S. patents and intellectual property rights owned by Macrovision Corporation. Use of this technology requires authorization from Macrovision Corporation for home and limited viewing uses. Reverse engineering or disassembly is prohibited.

The Bluetooth® word mark and logos are owned by Bluetooth SIG, Inc. Use of the Apple CarPlay logo signifies compliance with Apple performance standards; Apple is not responsible for vehicle operation or compliance with safety/regulatory standards. Use with iPhone, iPod, or iPad may affect wireless performance. Apple CarPlay is a trademark of Apple Inc. "Made for iPod" and "Made for iPhone" indicate accessories designed for iPod/iPhone and certified by the developer. iPhone and iPod are trademarks of Apple, Inc.

Android Auto™ availability may vary by country and phone model. Visit android.com/auto for more information. Android, Android Auto, and Google are trademarks of Google Inc. Other trademarks are the property of their respective owners.

Warning Statement

Driver Distraction Hazard: This unit is designed to prevent driver distraction. In-dash video functions operate only when the vehicle is in Park and the parking brake is engaged. It is illegal in most jurisdictions to view video while driving. Failure to adhere to these instructions could lead to driver distraction, causing serious injury or death to occupants or others, and/or property damage.

Installation Location: Some states prohibit monitors/media players visible from the driver's seat. If such a law applies, install the unit so the screen is not visible from the driver's seat, or position it facing the front passenger seat only. Failure to comply may lead to driver distraction and potential injury or death.

Parking Brake Lock-Out Feature: The unit operates only when the vehicle is in "Park" and the parking brake is fully engaged. The parking brake detect wire must be connected to the parking brake mechanism to enable this feature. DO NOT simply ground the wire to the vehicle chassis. Improper installation can lead to driver distraction and potential injury or death.

Brake Lock-Out Tampering: Do not attempt to bypass or neutralize the parking brake lock-out feature by partially engaging the brake or using unauthorized devices. Doing so can lead to driver distraction and potential injury or death.

Volume Control: Keep the unit's volume low enough to hear essential traffic sounds, such as emergency vehicles. Failure to do so can lead to driver distraction and potential injury or death.

FCC Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) it may not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation.

Warning: Unauthorized modifications may void the user's authority to operate the equipment.

This equipment complies with FCC radiation exposure limits for an uncontrolled environment. It should be installed and operated with at least 20cm separation between the radiator and your body. The transmitter must not be co-located or operated with any other antenna or transmitter.

This equipment has been tested and found to comply with Class B digital device limits per FCC Rules, providing reasonable protection against harmful interference in residential installations. It generates, uses, and can radiate radio frequency energy. If not installed and used per instructions, it may cause harmful interference to radio communications. While interference is not guaranteed to not occur, if it does, users are encouraged to try correcting it by:

• Reorienting or relocating the receiving antenna.
• Increasing the separation between the equipment and receiver.
• Connecting the equipment to a different circuit than the receiver.
• Consulting a dealer or experienced radio/TV technician.

Wiring Diagram - Inputs/Outputs

The unit features various input and output connections for audio, video, and control signals. Key connections include:

• Front Speaker Outputs: Left Front (+/-) and Right Front (+/-) via White and White/Black wires.
• Rear Speaker Outputs: Left Rear (+/-) and Right Rear (+/-) via Green/Black and Violet/Black wires.
• Preamp Outputs: Front Left, Front Right, Rear Left, Rear Right, and Subwoofer (SUB1, SUB2) outputs are available via colored RCA connectors.
• Audio Inputs: Left and Right audio inputs via RCA connectors.
• Video Inputs: One RCA video input for front camera and one for rear camera.
• USB/Charging: A USB port for device connection and charging.
• Apple CarPlay / Android Auto: Dedicated connections for these smartphone integration features.
• Radio Antenna: Standard connection for AM/FM radio antenna.
• Power Connections: Battery (+), Ignition/ACC 12V(+), and Ground (-).
• Control Wires: Illumination, Reverse (+), Parking Brake (-), and SWC Input.

Note on Fuses: The unit uses a 15 Amp ATC mini-style fuse located on the power connector. Always use the correct type and amperage when replacing a fuse.

Preparation

Before Installation: Disconnect the negative battery terminal. Consult a qualified technician for installation instructions. Avoid installing the unit in locations subject to high temperatures (e.g., direct sunlight), dust, dirt, or excessive vibration.

Control Locations

The front panel of the radio display features the following primary controls:

1. Power: Momentarily press to turn the unit on; press and hold to turn off.
2. Mute: Momentarily press to silence audio; press again to restore volume. Rotating the volume knob also cancels mute.
3. Volume/Voice Activation: Rotate to adjust volume level. Press to activate voice assistant (Siri/Google Assistant).
4. Reset: Use the tip of a pen to press the reset button, located on the front panel, to restore the main processor to default settings.

General Operation

Power, Volume, Mute: Basic controls are managed via the front panel buttons and volume knob as described above.

Mode Selection: Press the 'SOURCE' button or tap the corresponding icon on the main menu to cycle through available modes: Radio, Bluetooth Phone, Bluetooth Audio, Apple CarPlay, Android Auto, USB, Camera, EQ, AV, and Settings.

Main Menu: Access the main menu by pressing the home icon (usually at the top left of the screen). From here, you can select various sources and access settings.

External Connections:

• A/V In: Connect external audio/video sources via the rear RCA Type A/V input.
• USB: Connect USB flash drives for media playback.
• Reset: The reset button is accessible via a small pinhole on the front panel. Use it to reset the unit's main processor to factory default settings.

Settings Menu:

Access the Settings menu from the Main Menu to configure various aspects of the unit:

• General: Language (English/Spanish), Time Zone, Date & Time, Daylight Saving Time, Beep Tone, Power Off Delay, Factory Reset, and Right Hand Drive mode (for display orientation).
• Audio: Balance/Fader, Subwoofer (On/Off, Frequency, Level), EQ settings, Loudness, Default Volume, and Source Level.
• Display: Illumination Control, Gray Level & Brightness (Day/Night), LED color, LED Animation, and Wallpaper selection.
• WiFi: Turn WiFi On/Off, reset password, view device list.
• Bluetooth: Turn Bluetooth On/Off, configure Auto Connect/Auto Answer, view device name, clear phone book.
• Camera: Enable/disable Front and Rear Cameras, reverse camera views, adjust Parking Assistance settings and Rear View Delay.
• Radio: Adjust Region, enable/disable TA (Traffic Announcement) and AF (Alternative Frequencies).
• Version: View system version information.

Audio Operation

Audio settings can be adjusted via the Settings menu. Access the Equalizer icon to configure:

• Equalizer: Features a 10-band tone control and 7 preset EQ settings.
• Surround Sound: Adjust surround sound effects.
• Fader / Balance: Control audio distribution between front/rear and left/right speakers.
• Subwoofer: Control subwoofer output, frequency, and level.
• Loudness: Enhance low-frequency response at lower volumes.
• Default Volume: Set the volume level upon unit startup.
• Source Level: Adjust audio levels for different sources.

AM/FM Tuner Operation

Radio Mode: Select the Radio icon from the main menu to access AM/FM tuning.

• Main Menu: Return to the main menu.
• Band: Cycle through FM1, FM2, FM3, AM1, and AM2 bands.
• Local / Distance: Select tuning sensitivity for local or distant stations.
• Preset Scan: Scan through all stored presets, playing each for 3 seconds.
• Seek Tune Down/Up: Automatically tune to the next lower/higher frequency station.
• Keypad: Manually enter a frequency.
• Automatically Store: Automatically search and store the six strongest stations in the current band (up to 18 FM and 12 AM stations can be stored).
• Audio Settings: Access audio adjustments.
• Preset Stations: Store a station by tuning to it and holding a preset number. Recall a station by pressing its preset button. Holding a preset button may switch between Auto Store (AS) and Preset Station (PS) modes.

USB Operation

Connect a USB flash drive to the USB input to play media files.

• Main Menu: Return to the main menu.
• Current Mode Indicator: Shows the currently playing source.
• Go Back: Navigate to the previous screen.
• File Numbers: Displays current and total file count.
• File Information: Shows details about the current file.
• Elapsed Time: Displays time elapsed or remaining for the current track.
• Audio Settings: Access audio adjustments.
• Track Up: Skip to the next song.
• Random: Shuffle tracks within the current folder or all tracks. Press again to exit random mode.
• Play / Pause: Control playback.
• Track Down: Return to the beginning of the current track.
• Repeat: Repeat the current track or all tracks in the folder. Press again to exit repeat mode.

Media Compatibility

Supported File Systems: FAT 12, FAT 16, FAT 32.

Supported File Extensions: .mp3, .flac, .ogg are generally supported. .rmp and .m4a may not be compatible.

MPEG Format Support: MPEG 1, MPEG 2, MPEG 2.5 are supported.

Sampling Frequency: Supports 32/44.1/48kHz (MPEG 1), 12/16/22.05/24kHz (MPEG 2), and 8/11.025/12kHz (MPEG 2.5).

Bitrate: Supports 32-320kbps for MPEG 1, and 8-160kbps for MPEG 2/2.5.

Other Information: Supports unlimited directory depth, file name length up to 32 bytes, 2000 files per folder, 200 folders total, and 2000 files via folder. MP3 ID3 TAG support for Title, Artist, Album (ver.1.x and ver.2.x).

Incompatible Files: MP3 PRO format, MP3 playlists, RMP format, AAC, protected AAC, M4A format.

Playback Order: Starts from the root folder of the USB device. Empty folders or folders without MP3 files are skipped.

ISO9660 Standards: Maximum nested folder depth is 8. Valid characters for names include A-Z, 0-9, and underscore. Some characters may not display correctly. Supports Joliet and other ISO9660 standards.

Notes: Due to technological advancements, some USB flash drives may be incompatible. For best results when ripping MP3s, use a 128kbps or higher constant bitrate and 44.1kHz or higher sampling frequency.

Bluetooth Operation

Pairing a New Device: The unit broadcasts a pairing signal. Complete the pairing sequence from your Bluetooth device; the unit's name is "J3CA7W". Pairing may require multiple attempts on some phones.

Connecting: The head unit can automatically connect to the last connected device if 'Auto Connect' is enabled in settings. If disabled, it will not connect automatically.

Accessing Bluetooth: From the main menu, touch the Bluetooth icon. A Bluetooth icon appears when a device is connected.

• Main Menu: Return to the main menu.
• Keypad: Display the dial pad.
• Contacts: Display the contact list.
• Recents: View recent call history.
• Device: Display paired device list.
• Phone Number: Shows the dialed number.
• Backspace: Delete characters when dialing.
• Call: Initiate a call.
• Phone Keypad: Use to enter a phone number.
• End Call: End or reject a call.
• Microphone: Toggle microphone audio On/Off.
• Audio Transfer: Transfer audio between the unit and the mobile phone.
• Track Down/Up: Navigate to the previous/next track.
• Play/Pause: Control media playback.
• Bluetooth Music: Transfer audio between the unit and mobile phone for music playback.

Driving Orientation Settings

The J3CA7W allows configuration of Apple CarPlay and Android Auto display orientation for Left Hand Drive (LHD) or Right Hand Drive (RHD) vehicles. Select the desired configuration within the Settings menu.

Note: If changing the drive mode while a phone is connected, disconnect and reconnect the phone.

Apple CarPlay® Operation

Apple CarPlay provides a smart interface for iPhones, enabling voice control (via Siri) for music, navigation, phone calls, and messaging, reducing driver distraction.

• Phone: Use Siri to make calls, return missed calls, listen to voicemail, and view caller ID.
• Messages: Ask Siri to send, read, and reply to text messages hands-free.
• Music: Access music by artist, song, or playlist. The receiver mirrors iPhone screen with track information.
• Maps: Use Siri for turn-by-turn directions, searching by address or points of interest. Apple Maps display includes traffic information.

Compatible Devices:

Compatible with iPhone models from iPhone 6 up to iPhone 13 series.

Starting Apple CarPlay:

1. From the main UI, select 'BT Phone' to access the Bluetooth interface.
2. Click 'Refresh' to search for nearby Bluetooth devices, then 'Pair' to match. Ensure your iPhone's WLAN is enabled.
3. Once connected, the Apple CarPlay icon will appear in the device list, indicating a successful connection.
4. Enter the Apple CarPlay interface to access Phone, Music, Maps, etc.

Note: Apple CarPlay features are limited while driving for safety and may vary by app. Visit www.apple.com/ios/carplay for details. Be aware of local laws regarding mobile device use while driving.

Controlling Apple CarPlay:

Basic controls include Touch (press option), Swipe (move direction), and Drag (press, hold, and move).

Exiting Apple CarPlay:

Disconnecting your iPhone exits Apple CarPlay mode. Alternatively, press the Power/Volume knob momentarily to return to the unit's main menu.

Android Auto™ Operation

Android Auto brings your phone's apps to your car display for easy control of navigation, maps, calls, messages, and music, keeping your focus on driving.

• Google Assistant: Use voice commands (e.g., "Ok Google") for hands-free operation.
• Navigation: Get real-time traffic alerts and route guidance.
• Calls & Messages: Use Google Assistant to make calls, chat, and read/reply to messages hands-free.

Compatible Devices:

Requires the Android Auto app from Google Play installed on an Android smartphone running Android Lollipop 5.0 or higher.

Starting Android Auto:

1. From the main UI, select 'BT Phone' for the Bluetooth interface.
2. Click 'Refresh' to search for Bluetooth devices. Enable your phone's WLAN before connecting to Bluetooth.
3. Click 'Pair' to match Bluetooth. Select your mobile phone when prompted. The Android Auto connection will then be successful.
4. Access Phone, Music, Map, and other functions within the Android Auto interface.

Note: When connected, the device is also connected via Bluetooth. If five devices are paired, you may need to delete a registered device. Be aware of local laws regarding smartphone use while driving.

Exiting Android Auto:

Press the 'Exit' button or disconnect your Android phone to exit Android Auto mode.

Auxiliary Inputs / Rear Camera Operation

A/V In: Connect an optional audio/video source to the rear RCA input. Adjust volume on the external source as needed.

Front and Rear Camera Operation (Optional):

• Using the Cameras: Connect an optional camera to the front or rear Camera Input. Refer to the wiring diagram for details.
• Auto Selection: The unit automatically selects camera mode when connected to the reverse lamp circuitry.
• Manual Mode: Touch the 'CAMERA' icon on the Main Menu (when enabled) to select camera mode. Touch the top left area of the screen to return to the Main Menu and disable the feature. Manual mode is for cameras connected to the 12VDC+ ignition wire that are always on.

Adjusting Front and Rear Camera Screen Image: If the camera image appears reversed, go to the Camera section in the Settings menu and toggle the "Rear Camera View Reverse" or "Front Camera View Reverse" function to correct the viewing angle.

SWC Input Operation

The built-in SWC (Steering Wheel Control) Interface is compatible with PAC steering wheel control modules, such as the PAC SWI-RC. A third-party adapter may be required for compatibility with other steering wheel controls. Available controls typically include:

1. Preset Up/Down
2. Mode
3. Seek/Track Up (+)
4. Seek/Track Down (-)
5. Mute
6. Volume Up (+)
7. Volume Down (-)
8. Band
9. BT Talk
10. BT End

Note: Not all original equipment (OE) steering wheel functions may be supported.

PAC SWI-RC Installation Hints:

1. Set the "Radio Select Switch" on the SWI-RC to position 7 ("Pioneer/Other/Sony").
2. Program using the Pioneer/Sony/Other radio function mapping order for Jensen units.
3. If a function is not supported or desired during programming, skip it per the PAC SWI-RC instructions.
4. Program the SWC functions in the correct order as per the PAC SWI-RC instructions.

SWI-RC (3.3VDC Reference) Mapping: The document provides a table detailing function order, mapping, center pin voltage, and tip pin voltage for various SWC functions.

Troubleshooting

General Issues:

• Unit will not turn on (no power): Check Yellow/Red wire connections and voltage (11-16VDC). Check Black wire connection to ground. Check for pinched wires.
• Unit has power (but no sound): Check speaker wire connections. Ensure speaker wires are not touching each other or the chassis ground. Insulate all bare speaker wires.
• Unit blows fuse(s): Check for pinched wires (Yellow/Red or speaker wires). Ensure correct fuse rating is used.
• Unit has audio (but no video): Check parking brake safety circuit connections and ensure the parking brake is applied as described on page 26.
• IR remote does not work: Replace the battery.

For Your Records: Keep your original sales receipt for service. Register your product online at www.jensenmobile.com.

Specifications

FM Tuner: Tuning range 87.5-107.9MHz; Usable sensitivity 10dBf; 50dB quieting sensitivity 20dBf; Stereo separation 38dB; Frequency response 30Hz-13kHz.

AM Tuner: Tuning range 530-1710kHz; Usable sensitivity 24uV; Frequency response 30Hz-2.3kHz.

Rear USB: High Speed USB 2.0; Mass storage class.

Monitor: 7" diagonal measurement; View angle 50/70/70/70 (U/D/L/R); Resolution 1024(H) x 600(V); Brightness 500 cd/m²; Contrast ratio 500:1; Pixels 1,152,000.

General: Speaker output impedance 4 ohms; Line output voltage 4 volt RMS; Line output impedance 200 ohms; Chassis dimensions 7" x 4" x 4" (W x D x H).

Amplifier (CEA-2006 Compliant): Power Output 16 Watts RMS x 4 channels at 4 ohms (<1% THD+N); Signal to Noise Ratio 80dBA (1 watt into 4 ohms).

Design and specifications are subject to change without notice.

Limited Two Year* Warranty

This warranty provides specific legal rights, which may vary by state. Namsung America Inc. warrants this product to the original purchaser against defects in material and workmanship for a period of three years (or five years*) from the original purchase date.

Namsung America Inc. will, at its option, repair or replace defective products with new, renewed, or comparable products, subject to verification of the defect and proof of purchase. Subsequent replacement products are warranted for the remainder of the original warranty period.

Who is Covered: This warranty extends to the original retail purchaser for products bought from an authorized JENSEN dealer and used in the U.S.A.

What is Covered: All defects in material and workmanship. Not Covered: Software, installation/removal costs, damage from accident, misuse, abuse, neglect, product modification, improper installation, incorrect line voltage, unauthorized repair, failure to follow instructions, or damage during return shipment. Software license conditions and copyright notices are available at www.jensenmobile.com.

Warranty Coverage: *Limited 2-year warranty (proof of purchase required).

What to do for Service:

1. Consult the troubleshooting guide in your owner's manual first.
2. If service is required, carefully pack the product (preferably in original packaging) and ship it via prepaid transportation with a copy of the original receipt to an authorized service center.
3. Include a written description of the problem, your name, return UPS shipping address (no P.O. Boxes), and a daytime phone number.
4. For service center locations or more information, call toll-free at (888) 921-4088 (Mon-Fri, 9:00 AM - 5:00 PM EST) or email cs@jensenmobile.com.

Exclusion of Damages: This warranty is exclusive and replaces all other warranties, express or implied. Namsung America Inc. is not liable for indirect, incidental, or consequential damages.

Customer Support

Phone: 1-888-921-4088 (Monday-Friday, 9 AM - 5 PM EST)

Website: Visit https://www.jensenmobile.com

Designed and Engineered in USA.

Namsung America Inc. ©2024 Namsung America Inc. All rights reserved.

No part of this publication may be reproduced, distributed, or transmitted in any form or by any means without prior written permission from NAMSUNG AMERICA INC.