EcoFlow RIVER Pro User Manual

1. Specifications

* Car charger shares power with the DC5521 output port, offering a maximum output of 136W.

* Whether the product can be charged or discharged depends on the actual temperature of the battery pack.

2. Safety Instructions

2.1 Usage

1. Do not use the product near a heat source, such as a fire source or a heating furnace.
2. Avoid contact with any liquid. Do not immerse the product in water or get it wet. Do not use the product in rain or humid environments.
3. Do not use the product in an environment with strong static electricity/magnetic fields.
4. Do not disassemble the product in any way or pierce the product with sharp objects.
5. Avoid using wires or other metal objects that may result in a short circuit.
6. Do not use unofficial components or accessories. If you need to replace any components or accessories, please visit official EcoFlow channels to check relevant information.
7. When using the product, please strictly follow the operating environment temperature specified in this user manual. If the temperature is too high, it may result in a fire or explosion; if the temperature is too low, the product performance may be severely reduced, or the product may cease to work.
8. Do not stack any heavy objects on the product.
9. Do not lock the fan forcibly during use or place the product in an unventilated or dusty area.
10. Please avoid impact, falls, or severe vibrations when using the product. In case of a severe external impact, turn off the power supply immediately and stop using the product. Ensure the product is well fastened during transportation to avoid vibrations and impacts.
11. If you accidentally drop the product into water during use, please place it in a safe open area, and stay away from it until it is completely dry. The dried product should not be used again, and should be properly disposed of according to Section 2.2 below. If the product catches fire, we recommend that you use the fire extinguishers in the following order: water or water mist, sand, fire blanket, dry powder, and finally a carbon dioxide fire extinguisher.
12. Use a dry cloth to clean off dirt on the product ports.
13. Rest the product on a flat surface to avoid damages caused by the product falling over. If the product is overturned and severely damaged, turn it off immediately, place the battery in an open area, keep it away from combustible matter and people, and dispose of it in accordance with local laws and regulations.
14. Ensure that the product is kept out of reach of children and pets.

2.2 Disposal Guide

1. If conditions permit, make sure that the battery is fully discharged before disposing it in a designated battery recycling bin. The product contains batteries with potentially dangerous chemicals, so it is strictly prohibited to dispose of it in ordinary trash cans. For more details, please follow the local laws and regulations on battery recycling and disposal.
2. If the battery cannot be fully discharged due to a product failure, please do not dispose of the battery directly in the battery recycling box. In such case, you should contact a professional battery recycling company for further processing.
3. Please dispose of over-discharged batteries that cannot be recharged.

3. Getting Started

3.1 Product Details

Front Panel Description: The front panel features an LCD Screen, a USB-A Output Port, an LED Light, an ON/OFF Button, an IOT Button, a Main Power Button, and a USB-C 100W Output Port.

Rear Panel Description: The rear panel includes a Ventilation Fan, AC Output Sockets, an Expansion Power Port, an X-Stream AC Charging Input Port, an Overload Protection Switch, and a Solar/Car Charging Input Port. A Power Earth Screw is also present.

3.2 LCD Screen

The LCD screen displays various indicators:

• Remaining Battery Percentage
• Battery Level Indicator: The indicator will repeatedly fill while charging. If the product is at 0% charge, the indicator will flash to warn you.
• Remaining Charge/Discharge Time
• Extra Battery Indicator
• Warnings: Battery Failure Warning, High Temperature Warning, Low Temperature Warning
• Fan Indicator
• Input Power
• Output Power
• Overload Warning
• State of Charge
• Wi-Fi Status: After pressing the IOT button for 3 seconds, the Wi-Fi status will flash on the LCD screen, indicating the product is ready for pairing. There are two ways to connect the product with the App: directly connect to the product's hotspot or use the Internet. If the App is successfully connected to the product's hotspot, the icon will keep flashing; if it is successfully connected to the Internet, the icon will stay on.
• Port Indicators: AC Output, USB-A Output, 12V DC Output Indicator, USB-C Output.

See Section 5 for more troubleshooting steps.

3.3 General Product Usage

Product On, Product Off, LCD Screen On:

Short press the Main Power Button to turn on the product; the LCD Screen will light up and the battery level indicator icon will display.

The product enters sleep mode after 5 minutes of idle operation; the LCD Screen will automatically turn off. When the product senses any load change or operations, the LCD Screen will automatically light up. To turn the LCD Screen on or off, please short press the Main Power Button.

To power off the product, press and hold the Main Power Button.

The default product standby time is 2 hours. With other Power Buttons turned off and no other load access for 2 hours, the product will automatically shut down. The standby time can be set on the App.

12V DC Output Port

With the Main Power Button turned on, short press the 12V DC Power Button to use the 12V DC Output port. Short press the 12V DC Power Button again to turn it off. With the 12V DC Power Button on, the product will not automatically shut down.

AC Output Port

With the Main Power Button turned on, short press the AC Power Button to use the AC Output ports. Short press the AC Power Button again to turn it off. The default standby time of the AC Output port is 12 hours. Without any load access for 12 hours, the AC Power Button will automatically turn off. Please turn off the AC power button when not in use to save power consumption.

3.4 AC Charging

EcoFlow's X-Stream fast charge technology offers 660W of max input power for AC charging. In case of unusual situations where the AC input current remains higher than 10A, the X-Stream charging input port will initiate a self-protection function, and the Overload Protection Switch on the product will automatically pop up. After confirming that there is no product failure, you can press the Overload Protection Switch to resume charging.

AC Charging Setup: An AC Charging Cable connects the product to a power source, enabling X-Stream Fast Charging with 660W Max input Power, allowing for a full charge in under 2 hours.

3.5 Solar Charging

Users can connect solar panels in series to recharge the product. The product supports 10-25V DC input, 12A max current, and 200W max charging power.

Solar Charging Setup: Solar panels are connected in series via MC4 connectors to the solar charging input port. When using an EcoFlow solar panel, follow the instructions provided with the panel. Before connecting, ensure the solar panel's output voltage is within 25V to avoid product damage.

3.6 Car Charging

Users can recharge the product through the Car Charging Input Port. It supports 12V car chargers and an 8A Max charging current. Please charge using the car charger after starting the car to avoid failure to start due to insufficient car battery. Ensure that the Car Charging Input Port and the Car Charging Cable are in good condition. EcoFlow is not responsible for losses or damages caused by failures to follow instructions.

3.7 APP

The EcoFlow App allows users to control and monitor EcoFlow power stations remotely. Read the EcoFlow App user guide and access the download link here: https://ecoflow.com/pages/ecoflow-app

Privacy Policy: By using EcoFlow Products, Applications, and Services, users consent to the EcoFlow Term of Use and Privacy Policy, accessible via the "About" section of the "User" page on the EcoFlow App or on the official EcoFlow website at https://ecoflow.com/pages/terms-of-use and https://ecoflow.com/pages/privacy-policy.

3.8 X-Boost

With EcoFlow X-Boost technology, the product can power devices up to 1800W Max while the rated output power remains 600W, avoiding operation failure due to overload protection. Under standard voltage conditions, the total maximum output of all AC output ports is 600W. With X-Boost enabled, all AC output ports can power devices that require 1800W Max in total, while the rated output power remains 600W. X-Boost automatically enables when the total output of all output ports exceeds 600W.

X-Boost Tips:

1. X-Boost is enabled by default; you can enable or disable it in the EcoFlow App.
2. X-Boost is not available when the AC output is turned on in a recharging state (in bypass mode) and when X-Boost is disabled.
3. X-Boost is not applicable for all electrical appliances; it's incompatible with appliances with strict voltage requirements. Appliances with voltage protection (such as precise instruments) are not supported. X-Boost mode is more suitable for heating devices. Please conduct your own tests with your devices with X-Boost enabled.

3.9 Emergency Power Supply (EPS)

The product supports EPS. When you connect the grid power to the AC Input Port of the product through an AC Charging cable, you can power electrical devices through the AC Output Sockets (AC power will come from the grid and not the power station). In case of a sudden blackout, the product can automatically switch to the battery powered supply mode within 30ms. As a basic UPS function, this function does not support 0ms switching. Please do not connect the product to any device that requires 0ms UPS, such as data servers and workstations. Please test and confirm compatibility before using the product. It is recommended to charge only one device at a time and avoid using multiple ones simultaneously to prevent overload protection. EcoFlow takes no responsibility for any device failures or data losses caused by failures to follow instructions. The EPS of the product only supports loads below 600W.

EPS/UPS Setup: The product can be connected to the grid via an AC charging cable, allowing it to function as an Emergency Power Supply (EPS) or UPS, switching to battery power within 30ms during a blackout.

4. FAQs

1. What battery does the product use? It uses a high-quality lithium-ion battery.
2. What devices can the product's AC output port power? With 600W rated power and 1200W peak power, the product's AC output port can power most household appliances. Before use, confirm the power of the appliances and ensure the total power sum of all loaded appliances is lower than the rated power.
3. How long can the product charge my devices? The charging time is shown on the product's LCD Screen, which can be used to estimate the charging time of most appliances with stable power usage.
4. How can I know if the product is charging? When it's charging, the remaining charging time will be shown on the LCD Screen. The charging indicator icon rotates with the remaining battery percentage and the input power shown on the right of the circle.
5. How to clean the product? Please gently wipe it with a dry, soft, clean cloth or paper towel.
6. How to store the product? Before storing, turn off the product and store it in a dry, ventilated place at room temperature, away from water sources. For long-term storage, discharge the battery to 30% and recharge it to 60% every three months to extend its battery life.
7. Can I bring the product on a plane? No.

5. Troubleshooting

If an Alarm Prompt shows on the product LCD screen during use and does not disappear after a restart, stop using it immediately (do not try to charge or discharge). If you require any other assistance, please contact EcoFlow Customer Service.

6. What's In the Box

The package includes:

• EcoFlow RIVER Pro
• AC Charging Cable (1.5m)
• Car Charging Cable (1.5m)
• Solar Charging Cable (MC4 to XT60 Input)
• DC5521-DC5525 Cable
• User Manual and Warranty Card

7. Storage & Maintenance

1. Please use or store the product in an environment temperature between 68°F to 86°F, away from water, heat, and other metal objects.
2. For long-term storage, discharge the battery to 30% and recharge it to 60% every three months.
3. For safety, do not store the product in an environment temperature higher than 113°F or lower than 14°F for a long time.
4. If the remaining battery is less than 1% after use, recharge it to 60% before storing. If the product is left idle for a long time with severely low battery, irreversible damages may be caused to the battery cell, and the product service life will be shortened.
5. If the product has been idle for too long and the battery is severely low, it will enter a deep sleep protection mode. In such case, please charge the product before using it again.