EcoFlow RIVER Pro User Manual
Disclaimer
Read all safety tips, warning messages, terms of use, and disclaimers carefully. Refer to the terms of use and disclaimer at https://ecoflow.com/pages/terms-of-use and stickers on the product before use. Users take full responsibility for all usage and operations. Familiarize yourself with the related regulations in your area. You are solely responsible for being aware of all relevant regulations and using EcoFlow products in a way that is compliant.
EcoFlow RIVER Pro (Hereinafter referred to as RIVER Pro)
1. Specifications
General Info
| Model | EF4 PRO |
|---|---|
| Net Weight | Approximately 16.8lbs (7.6kg) |
| Dimensions | 11.4in x 7.3in x 9.3in (28.9 x 18.0 x 23.5 cm) |
| Capacity | 720Wh 28.8V |
| Wi-Fi | Supported |
Output Ports
| AC (x2) | Pure Sine Wave, 600W total (Surge 1200W), 240V~ 50Hz |
|---|---|
| Max Device(s) Power Supported by X-Boost | 1800W |
| USB-A (x2) | 5V 2.4A, 12W Max, per port, 24W total |
| USB-A Fast Charge (x1) | 5V 2.4A, 9V 2A, 12V 1.5A, 18W Max, per port |
| USB-C (x1) | 5/9/12/15/20V 5A, 100W Max, per port |
| Car Charger(x1) | 13.6V 10A, 136W Max |
| DC5521 Output (x2) | 13.6V 3A, per port |
* Car charger shares power with the DC5521 output port, offering a maximum output of 136W.
Input Ports
| AC Charge | X-Stream Fast Charge 660W Max, 10A |
|---|---|
| AC Input Voltage | 220-240V~ 50Hz/60Hz, 10A |
| Solar Charger | 10-25V, 12A, 200W Max |
| Car Charger | Supports 12V Battery, 8A |
Battery Info
| Cell Chemistry | Lithium-ion |
|---|---|
| Cycle Life | 800 cycles to 80%+ capacity |
| Protection | Over Voltage Protection, Overload Protection, Over Temperature Protection, Short Circuit Protection, Low Temperature Protection, Low Voltage Protection, Overcurrent Protection |
Environmental Operating Temperature
| Optimal Operating Temperature | 20°C~30°C (68°F~86°F) |
|---|---|
| Discharge Temperature | -20°C~45°C (-4°F~113°F) |
| Charge Temperature | 0°C~45°C (32°F~113°F) |
| Storage Temperature | -20°C~45°C (-4°F~113°F) (optimal: 20°C~30°C(68°F~86°F)) |
* Whether the product can be charged or discharged depends on the actual temperature of the battery pack.
2. Safety Instructions
2.1 Usage
- Do not use the product near a heat source, such as a fire source or a heating furnace.
- Avoid contact with any liquid. Do not immerse the product in water or get it wet. Do not use the product in rain or humid environments.
- Do not use the product in an environment with strong static electricity/magnetic fields.
- Do not disassemble the product in any way or pierce the product with sharp objects.
- Avoid using wires or other metal objects that may result in a short circuit.
- Do not use unofficial components or accessories. If you need to replace any components or accessories, please visit official EcoFlow channels to check relevant information.
- When using the product, please strictly follow the operating environment temperature specified in this user manual. If the temperature is too high, it may result in a fire or explosion; if the temperature is too low, the product performance may be severely reduced, or the product may cease to work.
- Do not stack any heavy objects on the product.
- Do not lock the fan forcibly during use or place the product in an unventilated or dusty area.
- Please avoid impact, falls, or severe vibrations when using the product. In case of a severe external impact, turn off the power supply immediately and stop using the product. Ensure the product is well fastened during transportation to avoid vibrations and impacts.
- If you accidentally drop the product into water during use, please place it in a safe open area, and stay away from it until it is completely dry. The dried product should not be used again, and should be properly disposed of according to Section 2.2 below. If the product catches fire, we recommend that you use the fire extinguishers in the following order: water or water mist, sand, fire blanket, dry powder, and finally a carbon dioxide fire extinguisher.
- Use a dry cloth to clean off dirt on the product ports.
- Rest the product on a flat surface to avoid damages caused by the product falling over. If the product is overturned and severely damaged, turn it off immediately, place the battery in an open area, keep it away from combustible matter and people, and dispose of it in accordance with local laws and regulations.
- Ensure that the product is kept out of reach of children and pets.
- Please do not throw this product into the fire.
- Please do not use it when you are in the low pressure area.
- Store the product in a dry and ventilated place.
- It is recommended to use moisture barrier bags in wet environments (for example, places by the sea or waterways) to prevent the product from getting soaked. If water is found inside the product, it must not be used or turned on again. Please take anti-electric shock measures before touching the product. Following this, place the product in a safe, waterproof and open area. Once complete, contact EcoFlow Customer Service immediately.
- This product is not recommended for powering medical emergency equipment related to personal safety, including but not limited to medical grade ventilators (hospital version CPAP: Continuous Positive Airway Pressure), artificial lungs (ECMO, Extracorporeal Membrane). Please follow your doctor's instructions and consult with the manufacturer for restrictions on the use of the equipment. If used for general medical equipment, please be sure to monitor the power status to ensure that the power does not run out.
- When in use, power supply products will generate electromagnetic fields, which are likely to affect the normal operation of medical implants or personal medical equipment such as pacemakers, cochlear implants, hearing aids, defibrillators etc. If these types of medical equipment are being used, please contact the manufacturer to inquire about any restrictions on the use of such equipment. These measures are fundamental to ensure a safe distance between the medical implants (for example, pacemakers, cochlear implants, hearing aids, defibrillators etc.) and this product while in use.
- When the power supply is connected in normal mode to a refrigerator, power fluctuations may cause the power supply to automatically shut down. When connecting the power supply to a refrigerator that stores medicine, vaccines or other valuable items, it is recommended to set the AC output to "Always on" in the app. This helps support a continuous power supply and ensures a safe and efficient power consumption state.
This product is designated for separate collection at an appropriate collection point. Do not dispose of as household waste.
IP20 For indoor use only. Keep dry.
2.2 Disposal Guide
- If conditions permit, make sure that the battery is fully discharged before disposing it in a designated battery recycling bin. The product contains batteries with potentially dangerous chemicals, so it is strictly prohibited to dispose of it in ordinary trash cans. For more details, please follow the local laws and regulations on battery recycling and disposal.
- If the battery cannot be fully discharged due to a product failure, please do not dispose of the battery directly in the battery recycling box. In such case, you should contact a professional battery recycling company for further processing.
- Please dispose of over-discharged batteries that cannot be recharged.
3. Getting Started
3.1 Product Details
The front panel of the RIVER Pro features:
- LCD Screen: Displays battery level, charging/discharging status, and other information.
- USB-A Output Port (x2): For connecting standard USB devices.
- LED Light ON/OFF Button: Controls the built-in LED light.
- IOT Button: Used for Wi-Fi connectivity and app pairing.
- Main Power Button: Turns the product on/off and controls the LCD screen.
- USB-C 100W Output Port: For high-power USB-C devices.
- Car Outlet: A 12V DC car socket.
- DC5521 Output Port (x2): Standard DC output ports.
- DC Power Button: Controls the DC output ports.
- USB-A Fast Charge Output Port: Supports fast charging for compatible devices.
The rear panel features:
- Ventilation Fan: Dissipates heat during operation.
- AC Power Button: Controls the AC output sockets.
- Expansion Power Port: For connecting an extra battery.
- X-Stream AC Charging Input Port: For AC charging.
- AC Output Sockets (x2): Standard AC power outlets.
- Overload Protection Switch: Resets the unit in case of overload.
- Power Earth Screw: For grounding the unit.
- Solar/Car Charging Input Port: For connecting solar panels or car chargers.
3.2 LCD Screen
The LCD screen provides detailed information:
- Battery Level Indicator: Shows the remaining battery percentage. It fills up during charging and flashes at 0% charge.
- Remaining Charge/Discharge Time: Estimates the time left for charging or discharging.
- Extra Battery Indicator: Appears when an extra battery is connected.
- Battery Failure Warning: Indicates a battery issue.
- High Temperature Warning: Alerts when the temperature is too high.
- Low Temperature Warning: Alerts when the temperature is too low.
- Fan Indicator: Shows the status of the cooling fan.
- Input Power: Displays the power being drawn from the input source.
- Output Power: Displays the total power being supplied to connected devices.
- Overload Warning: Indicates that the output is overloaded.
- State of Charge: Shows the battery's current charge level.
- Wi-Fi Status: Indicates the Wi-Fi connection status for app control.
- AC Output, DC Output Indicator, USB-A Output, USB-C Output: Indicate which output ports are active.
Wi-Fi Status: After pressing the IOT button for 3 seconds, the Wi-Fi status will flash on the LCD screen, indicating the product is ready for pairing. You can connect via the product's hotspot or the internet. A flashing icon means connected to the hotspot; a solid icon means connected to the internet.
Note on Working Mode: The screen can display Charging (1), Discharging (2), or Charging While Discharging (3).
3.3 General Product Usage
Product On, Product Off, LCD Screen On:
- Short press the Main Power Button to turn on the product. The LCD Screen will light up, showing the battery level indicator.
- The product enters sleep mode after 5 minutes of idle operation, and the LCD Screen will automatically turn off. The LCD Screen will light up again when any load change or operation is detected.
- To turn the LCD Screen on or off without powering down the product, short press the Main Power Button.
- To power off the product, press and hold the Main Power Button.
- The default product standby time is 2 hours. If all other Power Buttons are off and no load is connected for 2 hours, the product will automatically shut down. This standby time can be adjusted in the EcoFlow app.
DC Output Port
With the Main Power Button turned on, short press the DC Power Button to activate the DC Output ports. Short press it again to turn them off. When the DC Power Button is on, the product will not automatically shut down.
AC Output Port
With the Main Power Button turned on, short press the AC Power Button to activate the AC Output ports. Short press it again to turn them off. The default standby time for the AC Output port is 12 hours. If no load is connected for 12 hours, the AC Power Button will automatically turn off. Please turn off the AC power button when not in use to save power consumption.
3.4 AC Charging
X-Stream is an AC fast charge technology that recharges your portable power station at the fastest speed possible. For slower, quieter charging, download the EcoFlow app and enable Slow Charging. The unit will shut down if the AC input current exceeds 10A for an extended period. The Overload Protection Switch will need to be pressed before powering the unit back on.
Note: Please do not use this product when the AC input current exceeds 10A. Please do not charge and discharge at the same time when the AC power exceeds 600W.
Charging Time: Less than 2 hours for a full charge using X-Stream Fast Charging (660W Max input Power).
If the external flexible cord of this inverter is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent. Please use the AC charging cable for fast charging. EcoFlow is not responsible for any consequences caused by failures to follow instructions, including but not limited to charging with the AC charging cable.
3.5 Solar Charging
Users can connect solar panels in series to recharge the product. Ensure the solar panel's output voltage is within the specified range to avoid product damage.
*Solar charging cable (MC4-XT60 adapter cable) is supplied separately.
When using an EcoFlow solar panel, follow the instructions provided with the solar panel.
3.6 Car Charging
Recharge the product through the Car Charging Input Port. Charge after starting the car to avoid draining the car battery. Ensure the Car Charging Input Port and the Car Charging Cable are in good condition. EcoFlow is not responsible for any losses or damages caused by failures to follow instructions.
3.7 APP
The EcoFlow App allows remote control and monitoring of EcoFlow power stations. Read the user guide and download the app from: https://ecoflow.com/pages/ecoflow-app.
Privacy Policy: By using EcoFlow Products, Applications, and Services, you consent to the EcoFlow Term of Use and Privacy Policy, accessible via the "About" section of the "User" page on the EcoFlow App or on the official EcoFlow website at https://ecoflow.com/pages/terms-of-use and https://ecoflow.com/pages/privacy-policy.
3.8 X-Boost
To prevent operation failure due to overload protection, the X-Boost feature automatically enables when the total output exceeds the rated output power, allowing the product to power high-wattage appliances.
X-Boost Tips:
- X-Boost is enabled by default; it can be enabled or disabled in the EcoFlow App.
- X-Boost is not available when the AC output is in a recharging state (bypass mode) and when X-Boost is disabled.
- X-Boost is not applicable for all electrical appliances, especially those with strict voltage requirements or voltage protection (like precise instruments). X-Boost mode is more suitable for heating devices. Test your devices with X-Boost enabled.
3.9 Emergency Power Supply (EPS)
The product supports EPS. When grid power is connected to the AC Input Port via an AC Charging cable, electrical devices can be powered through the AC Output Sockets. In case of a sudden blackout, the product automatically switches to battery power within 30ms. This basic UPS function does not support 0ms switching. Do not connect devices requiring 0ms UPS, such as data servers and workstations. Test compatibility before use. It is recommended to charge only one device at a time to avoid overload protection. EcoFlow is not responsible for any device failures or data losses caused by failures to follow instructions.
3.10 Extra Battery Connection
To connect the RIVER Pro with a RIVER Pro Extra Battery, ensure both units are powered off. Follow these steps:
- Open the Expansion Port cover below the AC port on the RIVER Pro to access the Expansion Power Port. Connect the Expansion Power Cable and tighten the screws on both sides of the port.
- Open the Expansion Port cover on the RIVER Pro Extra Battery and connect the other end of the Expansion Power Cable to its Expansion Power Port. Tighten the screws.
- Turn on the power button of either the RIVER Pro or the RIVER Pro Extra Battery. If the RIVER Pro display shows the extra battery icon, the connection is successful. Fully charge both products for the first time and ensure voltage consistency for optimal performance.
* The Expansion Power Cable is not included in the package and comes only with the RIVER Pro Extra Battery.
4. FAQs
- 1. What battery does the product use?
- It uses a high-quality lithium-ion battery.
- 2. What devices can the product's AC output port power?
- With 600W rated power and 1200W peak power, the product's AC output port can power most household appliances. Before use, confirm the power requirements of your appliances and ensure the total power sum is lower than the rated power.
- 3. How long can the product charge my devices?
- The charging time is shown on the product's LCD Screen, which can be used to estimate the charging time for most appliances with stable power usage.
- 4. How can I know if the product is charging?
- When charging, the remaining charging time is displayed on the LCD Screen. The charging indicator icon rotates with the remaining battery percentage and input power shown on the right of the circle.
- 5. How to clean the product?
- Gently wipe it with a dry, soft, clean cloth or paper towel.
- 6. How to store the product?
- Before storing, turn off the product and store it in a dry, ventilated place at room temperature, away from water sources. For long-term storage, discharge the battery to 30% and recharge it to 60% every three months to extend its battery life.
- 7. Can I bring the product on a plane?
- No.
5. Troubleshooting
| Indicator | Problem | Solution |
|---|---|---|
| Icons Flash together | High Temperature Charge Protection | Charging can be resumed automatically after the battery cools down. |
| Icons Flash together | High Temperature Discharge Protection | The power supply can be resumed automatically after the battery cools down. |
| Icons Flash together | Low Temperature Charge Protection | Charging can be resumed automatically after battery temperature rises above 5°C (41°F). |
| Icons Flash together | Low Temperature Discharge Protection | The power supply can be resumed automatically after the battery temperature rises above -12°C (10°F). |
| Battery Exclamation and OVERLOAD icons flash together | Overload Discharging Protection | Disconnect all appliances, restart the RIVER Pro, and add each appliance back in turn. Ensure electrical appliances operate within rated power. |
| Icons Flash together (50Hz) | AC Output Overload Protection | Normal operation will resume automatically after removing the overloaded device and restarting the product. Electrical appliances should be used within rated power. (Refer to X-Boost instructions for power limitations). |
| Icons Flash together (50Hz) | AC High Temperature Protection | Confirm fan inlet and outlet are not blocked. Normal operation will resume automatically after the product temperature drops. |
| Icons Flash together (50Hz) | AC Low Temperature Protection | Normal operation will resume automatically when the product is used at optimum environmental temperatures. |
| Icon Flashes | Fan Blockage | Check if the fan is blocked by foreign materials. |
| Icons Flash together (Car OVERLOAD) | Car Charger Overload Protection | The product will resume normal operation automatically after removing the device connected to the car charger. |
| Icons Flash together (Car) | Car Charger High Temperature Protection | After the product cools down, it will resume normal operation automatically. |
| Icon Stays On | Battery Failure | Contact EcoFlow Customer Service. |
If an Alarm Prompt appears on the product LCD screen during use and does not disappear after a restart, stop using the product immediately (do not attempt to charge or discharge). For further assistance, contact EcoFlow Customer Service.
6. What's In the Box
- RIVER Pro unit
- AC Charging Cable (1.5m)
- Car Charging Cable (1.5m)
- DC5521-DC5525 Cable
- User Manual and Warranty Card
7. Storage & Maintenance
- Ideally, use and store the product between 20°C to 30°C (68°F to 86°F), keeping it away from water, intense heat, and sharp objects. Do not store in temperatures above 45°C (113°F) or below -10°C (14°F) for extended periods.
- Storing a battery with a low charge for a long period shortens its lifespan. This product mitigates damage by entering hibernation mode. To maximize battery life, ensure it is charged to about 60% before long-term storage. Recharge it to 60% every three months.
