Introduction

This guide provides detailed instructions on how to effectively set up, manage, monitor, and maintain your Nextivity High Power User Equipment (HPUE) devices through the Nextivity MegaPortal cloud platform. The MegaPortal offers a centralized solution for optimizing your device performance and network connectivity.

Getting Started

Before you begin, ensure your HPUE device is properly set up, installed, and pre-configured according to the relevant user guide or quick start guide. For further details on specific HPUE devices, visit the Nextivity Products page or the Support page.

Cloud Access and User Management

Learn how to access the MegaPortal, create user accounts, and manage user roles within your organization. This section covers account creation, sign-in procedures, and the different user access levels available, including Web User, Admin, and Read Only roles.

Device Management

Discover how to add, remove, and manage your HPUE devices within the MegaPortal. This includes viewing device details, updating firmware, and utilizing search and filter functionalities to efficiently manage your device inventory.

Pools and Location Tracking

Organize your devices into logical groups or 'pools' for streamlined management. This section also details how to track device locations, view routes, and download relevant data for analysis.

Contact and Support

For any assistance or inquiries, Nextivity's support desk is available to help. You can reach out via email at support@nextivityinc.com or by phone at +1 (858) 485-9442. Support hours are Monday to Friday, 6:00 AM to 5:00 PM PST.