KitchenAid Microwave Oven
Use & Care Guide
For questions about features, operation/performance, parts, accessories or service, call: 1-800-422-1230, or visit our website at www.kitchenaid.com/owners.
In Canada, call: 1-800-807-6777 or visit our website at www.kitchenaid.ca/owners.
Models / Modelos: KMCS122RPS*, KMCS122RBS*
Microwave Oven Safety
Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.
Safety Alert Symbol: This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:
DANGER: You can be killed or seriously injured if you don't immediately follow instructions.
WARNING: You can be killed or seriously injured if you don't follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.
Important Safety Instructions
When using electrical appliances, basic safety precautions should be followed, including the following:
WARNING: To reduce the risk of burns, electric shock, fire, injury to persons, or exposure to excessive microwave energy:
- Read all instructions before using the microwave oven.
- Read and follow the specific "PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY" found in this section.
- The microwave oven must be grounded. Connect only to properly grounded outlet. See "GROUNDING INSTRUCTIONS" found in the "INSTALLATION INSTRUCTIONS" section.
- Install or locate the microwave oven only in accordance with the provided Installation Instructions.
- Some products such as whole eggs in the shell and sealed containers - for example, closed glass jars - are able to explode and should not be heated in the microwave oven.
- Use the microwave oven only for its intended use as described in the manual. Do not use corrosive chemicals or vapors in the microwave oven. This type of oven is specifically designed to heat, cook, or dry food. It is not designed for industrial or laboratory use.
- As with any appliance, close supervision is necessary when used by children.
- Do not operate the microwave oven if it has a damaged cord or plug, if it is not working properly, or if it has been damaged or dropped.
- The microwave oven should be serviced only by qualified service personnel. Call an authorized service company for examination, repair, or adjustment.
- Do not cover or block any openings on the microwave oven.
- Do not store this microwave oven outdoors. Do not use the microwave oven near water - for example, near a kitchen sink, in a wet basement, near a swimming pool, or similar locations.
- Do not immerse cord or plug in water.
- Keep cord away from heated surfaces.
- Do not let cord hang over edge of table or counter.
- See door surface cleaning instructions in the "Microwave Oven Care" section.
- To reduce the risk of fire in the oven cavity: Do not overcook food. Carefully attend the microwave oven when paper, plastic, or other combustible materials are placed inside the oven to facilitate cooking. Remove wire twist-ties from paper or plastic bags before placing bags in oven. If materials inside the oven ignite, keep oven door closed, turn oven off, and disconnect the power cord, or shut off power at the fuse or circuit breaker panel. Do not use the cavity for storage purposes. Do not leave paper products, cooking utensils, or food in the cavity when not in use.
Liquids: Liquids, such as water, coffee, or tea are able to be overheated beyond the boiling point without appearing to be boiling. Visible bubbling or boiling when the container is removed from the microwave oven is not always present. THIS COULD RESULT IN VERY HOT LIQUIDS SUDDENLY BOILING OVER WHEN THE CONTAINER IS DISTURBED OR A SPOON OR OTHER UTENSIL IS INSERTED INTO THE LIQUID.
To reduce the risk of injury to persons:
- Do not overheat the liquid.
- Stir the liquid both before and halfway through heating it.
- Do not use straight-sided containers with narrow necks.
- After heating, allow the container to stand in the microwave oven for a short time before removing the container.
- Use extreme care when inserting a spoon or other utensil into the container.
Precautions to Avoid Possible Exposure to Excessive Microwave Energy:
- Do not attempt to operate this oven with the door open since open-door operation can result in harmful exposure to microwave energy. It is important not to defeat or tamper with the safety interlocks.
- Do not place any object between the oven front face and the door or allow soil or cleaner residue to accumulate on sealing surfaces.
- Do not operate the oven if it is damaged. It is particularly important that the oven door close properly and that there is no damage to the: Door (bent), Hinges and latches (broken or loosened), Door seals and sealing surfaces.
- The oven should not be adjusted or repaired by anyone except properly qualified service personnel.
This device complies with Part 18 of the FCC Rules.
Installation Instructions
Unpacking
- Empty the microwave oven of any packing materials.
- Clean the inside with a soft, damp cloth.
- Check for damage, such as:
- A door that is not lined up correctly,
- Damage around the door, or
- Dents on the interior or exterior of the microwave oven.
If there is any damage, do not operate the microwave oven until a designated service technician has checked it and made any needed repairs.
NOTE: To avoid damage to the microwave oven, do not remove microwave inlet cover. See the "Parts and Features" section.
Location Requirements
Excessive Weight Hazard: Use two or more people to move and install the microwave oven. Failure to do so can result in back or other injury.
IMPORTANT: The control side of the microwave oven is the heavy side. Handle the microwave oven gently. The weight of the microwave oven is over 35 lbs (15.9 kg).
- Place the microwave oven on a cart, counter, table, or shelf that is strong enough to hold the microwave oven and the food and utensils you place inside it.
- The microwave oven should be at a temperature above 50°F (10°C) for proper operation.
- Some models can be built into a wall or cabinet by using one of the trim kits listed in the "Assistance or Service" section.
- Do not block the exhaust vents or air intake openings. Allow a few inches of space at the back and side of the microwave oven where the exhaust vents are located. Blocking the exhaust vents could cause damage to the microwave oven as well as poor cooking results.
- Make sure the microwave oven legs are in place to ensure proper airflow. If vents are blocked, a sensitive thermal device may automatically turn the microwave oven off. The microwave oven should work properly once it has cooled.
Electrical Requirements
Electrical Shock Hazard: Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.
Observe all governing codes and ordinances.
Required: A 120 V, 60 Hz, AC only, 15 A or 20 A electrical supply with a fuse or circuit breaker.
Recommended: A time-delay fuse or time-delay circuit breaker. A separate circuit serving only this microwave oven.
Grounding Instructions
For all cord connected appliances: The microwave oven must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. The microwave oven is equipped with a cord having a grounding wire with a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded.
WARNING: Improper use of the grounding plug can result in a risk of electric shock. Consult a qualified electrician or serviceman if the grounding instructions are not completely understood, or if doubt exists as to whether the microwave oven is properly grounded.
Do not use an extension cord. If the power supply cord is too short, have a qualified electrician or serviceman install an outlet near the microwave oven. A short power supply cord is provided to reduce the risks resulting from becoming entangled in or tripping over a longer cord.
Parts and Features
This manual may cover several different models. The model you have purchased may have some or all of the features shown here. The appearance of your particular model may differ slightly from the illustrations in this manual.
Microwave Oven Control Panel
Diagram Description: The control panel features buttons for various functions including Defrost, Soften, Melt, Power, Keep Warm, Tone ON/OFF, Reheat Menu, Quantity, Weight (lbs/oz), Cook Timer, Steam, Clock, Clean, and Door Lock. It also includes auto functions like Popcorn, Potato, Reheat, and options for Timed Defrost, Keep Warm, Steam Clean, and Quick Start buttons (1 min to 6 min).
Turntable Assembly
Diagram Description: The turntable consists of a glass turntable (A), a hub (B) that fits into the center of the turntable, a support (C) with rollers that sits on the oven cavity bottom, and a shaft (D) that the hub connects to. The turntable rotates to ensure even cooking.
To Install:
- Place the support on the microwave oven cavity bottom.
- Place the turntable on the support.
Fit the raised, curved wedges in the center of the turntable bottom between the three spokes of the hub. The rollers on the support should fit inside the turntable bottom ridge.
NOTE: Do not operate the microwave oven without the turntable and turntable support in place.
Microwave Oven Use
A magnetron in the microwave oven produces microwaves which reflect off the metal floor, walls, and ceiling and pass through the turntable and appropriate cookware to the food. Microwaves are attracted to and absorbed by fat, sugar, and water molecules in the food, causing them to move, producing friction and heat which cooks the food.
- To avoid damage to the microwave oven, do not lean on or allow children to swing on the microwave oven door.
- To avoid damage to the microwave oven, do not operate the microwave oven when it is empty.
- Baby bottles and baby food jars should not be heated in the microwave oven.
- Clothes, flowers, fruit, herbs, wood, gourds, and paper, including brown paper bags and newspaper, should not be dried in the microwave oven.
- Paraffin wax will not melt in the microwave oven because it does not absorb microwaves.
- Use oven mitts or pot holders when removing containers from microwave oven.
- Do not overcook potatoes. At the end of the recommended cook time, potatoes should be slightly firm. Let potatoes stand for 5 minutes. They will finish cooking while standing.
- Do not cook or reheat whole eggs inside the shell. Steam buildup in whole eggs may cause them to burst, requiring significant cleanup of microwave oven cavity. Cover poached eggs and allow a standing time.
Food Characteristics
When microwave cooking, the amount, size and shape, starting temperature, composition, and density of the food affect cooking results.
- Amount of Food: The more food heated at once, the longer the cook time needed. Check for doneness and add small increments of time if necessary.
- Size and Shape: Smaller pieces of food will cook more quickly than larger pieces, and uniformly shaped foods cook more evenly than irregularly shaped food.
- Starting Temperature: Room temperature foods will heat faster than refrigerated foods, and refrigerated foods will heat faster than frozen foods.
- Composition and Density: Foods high in fat and sugar will reach a higher temperature and will heat faster than other foods. Heavy, dense foods, such as meat and potatoes, require a longer cook time than the same size of a light, porous food, such as cake.
Cooking Guidelines
- Covering: Covering food helps retain moisture, shorten cook time, and reduce spattering. Use the lid supplied with cookware. If a lid is not available, wax paper, paper towels, or plastic wrap approved for microwave ovens may be used. Plastic wrap should be turned back at one corner to provide an opening to vent steam. Condensation on the door and cavity surfaces is normal during heavy cooking.
- Stirring and Turning: Stirring and turning redistribute heat evenly to avoid overcooking the outer edges of food. Stir from outside to center. If possible, turn food over from bottom to top.
- Arranging: If heating irregularly shaped or different-sized foods, arrange the thinner parts and smaller-sized items toward the center. If cooking several items of the same size and shape, place them in a ring pattern, leaving the center of the ring empty.
- Piercing: Before heating, use a fork or small knife to pierce or prick foods that have a skin or membrane, such as potatoes, egg yolks, chicken livers, hot dogs, and sausage. Prick in several places to allow steam to vent.
- Shielding: Use small, flat pieces of aluminum foil to shield the thin pieces of irregularly shaped foods, bones and foods such as chicken wings, leg tips, and fish tails. See the "Aluminum Foil and Metal" section first.
- Standing Time: Food will continue to cook by the natural conduction of heat even after the microwave cooking cycle ends. The length of standing time depends on the volume and density of the food.
Cookware and Dinnerware
Cookware and dinnerware must fit on the turntable. Always use oven mitts or pot holders when handling because any dish may become hot from heat transferred from the food. Do not use cookware and dinnerware with gold or silver trim. Use the following chart as a guide, then test before using.
Material | Recommendations | Do Not Use |
---|---|---|
Aluminum Foil, Metal | See the "Aluminum Foil and Metal" section. | Metal cookware and bakeware, gold, silver, pewter, non-approved meat thermometers, skewers, twist ties, foil liners such as sandwich wrappers, staples, and objects with gold or silver trim or a metallic glaze should not be used in the microwave oven. |
Browning Dish | Bottom must be at least 3/16" (5 mm) above the turntable. Follow manufacturer's recommendations. | |
Ceramic Glass, Glass | Acceptable for use | |
China, Earthenware | Follow manufacturer's recommendations. | |
Melamine | Follow manufacturer's recommendations. | |
Paper: Towels, Dinnerware, Napkins | Use non-recycled and those approved by the manufacturer for microwave oven use. | |
Plastic: Wraps, Bags, Covers, Dinnerware, Containers | Use those approved by the manufacturer for microwave oven use. | |
Pottery and Clay | Follow manufacturer's recommendations. | |
Silicone Bakeware | Follow manufacturer's recommendations. | |
Straw, Wicker, Wooden Containers | Do not use in microwave oven. | |
Wax Paper | Acceptable for use |
To Test Cookware or Dinnerware for Microwave Use:
- Place cookware or dinnerware in microwave oven with 1 cup (250 mL) of water beside it.
- Cook at 100% cooking power for 1 minute.
Do not use cookware or dinnerware if it becomes hot and the water stays cool.
Aluminum Foil and Metal
Always use oven mitts or pot holders when removing dishes from the microwave oven. Aluminum foil and some metal can be used in the microwave oven. If not used properly, arcing (a blue flash of light) can occur and cause damage to the microwave oven.
OK for Use
Racks and bakeware supplied with the microwave oven (on some models), aluminum foil for shielding, and approved meat thermometers may be used with the following guidelines:
- To avoid damage to the microwave oven, do not allow aluminum foil or metal to touch the inside cavity walls, ceiling, or floor.
- Always use the turntable.
- To avoid damage to the microwave oven, do not allow contact with another metal object during microwave cooking.
Cooking Menu, Sensor Cooking
The microwave oven has been programmed with common microwave foods, their quantities, cook powers, and cook times. Use the following chart as a guide for preset cooking.
Item | Food Category | Quantity |
---|---|---|
P1 | Fresh Vegetables From room temperature. Put food into microwave safe dish. Add 2 tablespoons water to 1-2 cups, add 4 tablespoons water to 3-4 cups. Cover the dish, leaving an air ventilation. Stir and let stand 2-3 minutes after cooking. |
1-4 cups (Sensor cooking) |
P2 | Frozen Vegetables From frozen temperature. Place in microwave-safe container. Add 2 tablespoons water to 1-2 cups, add 4 tablespoons water to 3-4 cups. Cover the dish, leaving an air ventilation. Stir and let stand 3 minutes after cooking. |
1-4 cups (Sensor cooking) |
P3 | Oatmeal Place in microwave-safe container and add water depends on package directions adds water cover with plastic wrap and fold back one edge about 1/4" (6 mm) to make a vent. Place container in the center of the oven. After cooking stir with spoon or whisk until uniform. |
1-4 cups (Sensor cooking) |
P4 | Frozen Entre Remove entre from package and loosen film covering on 3 sides of the container leaving one of the short sides still attached. Loosely cover with film. Allow the 10.5 and 20 oz (297 and 567 g) entrees to stand 3 minutes. Allow the 38 and 60 oz (1.1 and 1.7 kg) entrees to stand 5 minutes. |
10 oz, 20 oz, 40 oz, 60 oz (283 g, 567 g, 1.1 kg, 1.7 kg) |
Popcorn
3.0 or 3.5 oz bags.
- Do not use regular paper bags or glassware.
- Pop only one package of popcorn at a time.
- Follow manufacturer's instructions when using a microwave popcorn popper.
- Listen for popping to slow to one pop every 1 or 2 seconds, and then stop the cycle.
- Do not reppop unpopped kernels.
- For best results, use fresh bags of popcorn.
- Cooking results may vary by brand and fat content.
NOTE: Follow the instructions provided by the microwave popcorn manufacture.
Potato
Item | Food Category | Quantity |
---|---|---|
L-Large | Enter 1-4 pieces, 8-10 oz (227-283 g) each. Pierce each potato several times with a fork. Place on paper towel on turntable center. Let stand 5 minutes after cooking. | 1, 2, 3, 4 pieces/1 piece |
S-Small Potato | Enter 1-16 pieces, 4-7 oz (110-200 g) each. Pierce each potato several times with a fork. Place a paper towel on turntable center. Let stand 5 minutes after cooking. | 1-16 pieces/1 piece |
Reheat
Times and cooking powers have been preset for reheating a number of food types. Use the following chart as a guide.
Item | Food Category | Quantity |
---|---|---|
P1 | Dinner plate Place food on plate. Cover with plastic wrap and vent. Let stand 2-3 minutes after reheating. |
10-15 oz (283-425 g) (Sensor Cooking) |
P2 | Sauce Place in microwave-safe container. Cover with plastic wrap and vent. Stir and let stand 2-3 minutes after reheating. |
1, 2, 3, 4 cups |
P3 | Soup Place in microwave-safe container. Cover with plastic wrap and vent. Stir and let stand 2-3 minutes after reheating. |
1, 2, 3, 4 cups |
P4 | Beverage Do not cover. |
1, 2, 3, 4 cups |
P5 | Reheat Pizza Place on paper towel lined microwave-safe plate. |
1-3 sliced, 4 oz (113 g) per slice (Sensor cooking) |
Soften
Soften function may be used to soften your food. Times and cooking powers have been preset for a number of food types. Use the following chart as a guide.
Item | Food Category | Quantity |
---|---|---|
P1 | Butter Unwrap and place in microwave-safe container. |
0.5-2.0 sticks/0.5 stick |
P2 | Ice-cream Place ice-cream container on turntable. |
16-64 oz/16 oz (454 g-1.8 kg/454 g) |
P3 | Cream Cheese Unwrap and place in microwave-safe container. |
3 oz, 8 oz (85 g, 227 g) |
P4 | Brown Sugar Place in microwave-safe container. |
3 oz, 8 oz (85 g, 227 g) |
P5 | Frozen Juice Remove lid. |
8 oz, 12 oz (227 g, 340 g) |
P6 | Caramel Dip Remove lid from caramel dip and place in center of microwave oven. |
8 oz, 16 oz (227 g, 454 g) |
Melt
Melt function may be used to melt your food. Times and cooking powers have been preset for a number of food types. Use the following chart as a guide.
Item | Food Category | Quantity |
---|---|---|
P1 | Butter Unwrap and place in microwave-safe container. |
0.5-2.0 sticks/0.5 stick |
P2 | Chocolate Chips Place in microwave-safe container. |
4-12 oz/4 oz (113-340 g/113 g) |
P3 | Cream Cheese Unwrap and place in microwave-safe container. |
8 oz, 16 oz (227 g, 454 g) |
P4 | Caramel Dip Unwrap and place in microwave-safe container. |
8 oz, 16 oz (227 g, 454 g) |
Weight Defrost
For optimal result, food should be 0°F (-18°C) or colder when defrosting.
- Unwrap foods and remove lids (from fruit juice) before defrosting.
- Shallow packages will defrost more quickly than deep blocks.
- Separate food pieces as soon as possible during or at the end of the cycle for more even defrosting.
- Foods left outside the freezer for more than 20 minutes or frozen ready-made food should not be defrosted using the Defrost feature but should be defrosted manually.
- Use small pieces of aluminum foil to shield parts of food such as chicken wings leg tips, and fish tails. See the "Aluminum Foil and Metal" section first.
Times and cooking powers have been preset for defrosting a number of food types.
Item | Food Category | Weight |
---|---|---|
P1 | Poultry | 0.5 lbs-6.6 lbs/0.1 lbs |
P2 | Meat | 0.5 lbs-6.6 lbs/0.1 lbs |
P3 | Fish | 0.5 lbs-6.6 lbs/0.1 lbs |
Defrost Preparation Chart
POULTRY Chicken: whole and cut up Cornish hens Turkey: breast |
Place in a microwave safe container, chicken breast side up. Remove giblets from whole chicken. |
MEAT Beef: ground, steaks, roast, stew Lamb: stew and chops Pork: chops, ribs, roasts, sausage |
The narrow or fatty areas of irregular-shaped cuts should be shielded with foil before defrosting. Do not defrost less than 1/4 lb (113 g) or two 4 oz (113 g) patties. Place all meats in a microwave-safe container. |
FISH Fillets, Steaks, Whole, Shellfish |
Place in a microwave-safe container. |
Steam Clean
This automatic cleaning cycle will help you to clean the microwave oven cavity and to remove unpleasant odors.
Before starting the cycle:
- Put 250 mL water into a container (see our recommendations in the below section "Tips and suggestions").
- Place the container directly on the middle of the cavity.
To Start The Cycle:
- Press the Steam Clean button, the cleaning cycle duration will be visible on the display.
- Press the Start button to start the function.
When The Cycle Is Finished:
- Press the Stop/Unlock button.
- Remove the container.
- Use a soft cloth or a paper towel with mild detergent to clean the interior surfaces.
Tips and suggestions:
For a better cleaning result, it is recommended to use a container with a diameter of 17-20 cm, and a height that is lower than 6.5 cm.
It is recommended to use a container of light plastic material that is suitable for the microwave.
As the container will be hot after the cleaning cycle is completed, it is recommended to use a heat resistant glove when removing the container from the microwave.
For a better cleaning effect and removal of unpleasant odors, add some lemon juice or vinegar to the water.
Keep Warm
This function allows you to keep your dishes warm.
- Touch "Keep Warm" button.
- Press "+/-" button to select suitable time, then press Start button to start.
Default time is 30 minutes, maximum time is 60 minutes.
Food | Weight | Temperature | Container |
---|---|---|---|
Tuna | 4 cups (880 g) | 165 °F (73.8 °C) | Microwave safe dish |
Noodle | |||
Casserole |
Microwave Oven Care
General Cleaning
IMPORTANT: Before cleaning, make sure all controls are off and the microwave oven is cool. Always follow label instructions on cleaning products. Soap, water, and a soft cloth or sponge are suggested unless otherwise noted.
Microwave Oven Cavity
To avoid damage to the microwave oven cavity, do not use soap-filled scouring pads, abrasive cleaners, steel-wool pads, gritty washcloths, or some recycled paper towels.
To avoid damage to stainless steel models, rub in direction of grain.
The area where the microwave oven door and frame touch when closed should be kept clean.
Average soil
Mild, nonabrasive soaps and detergents: Rinse with clean water and dry with soft, lint-free cloth.
Heavy soil
Mild, nonabrasive soaps and detergents: Heat 1 cup (250 mL) of water for 2 to 5 minutes in microwave oven. Steam will soften soil. Rinse with clean water and dry with soft, lint-free cloth.
Odors
Lemon juice or vinegar: Heat 1 cup (250 mL) of water with 1 tbs (15 mL) of either lemon juice or vinegar for 2 to 5 minutes in microwave oven.
Microwave Inlet Cover
To avoid arcing and microwave oven damage, the microwave inlet cover (see the "Parts and Features" section) should be kept clean. Wipe with wet cloth.
Microwave Oven Door and Exterior
The area where the microwave oven door and frame touch when closed should be kept clean.
- Mild, nonabrasive soaps and detergents: Rinse with clean water and dry with soft, lint-free cloth.
- Glass cleaner and paper towels or nonabrasive plastic scrubbing pad: Apply glass cleaner to towel, not directly to surface.
Stainless Steel (on some models)
To avoid damage to microwave oven door and exterior, do not use soap-filled scouring pads, abrasive cleaners, steel-wool pads, gritty washcloths, or some paper towels. Rub in direction of grain.
- Stainless steel cleaner (not included): See "Assistance or Service" section to order.
- All-purpose cleaner: Rinse with clean water and dry with soft, lint-free cloth.
- Vinegar for hard water spots.
Control Panel
- Sponge or soft cloth and water: Dampen sponge with water and wipe panel. Dry with soft cloth.
- To avoid damage to the control panel, do not use chemical or abrasive cleansers.
Turntable
Replace turntable immediately after cleaning. Do not operate the microwave oven without the turntable in place.
- Mild cleanser and scouring pad
- Dishwasher
Convection and Grill Racks
Dishwasher cleaning is not recommended. To avoid damage to the convection and grill racks, do not use abrasive cleansers or scrubbers.
- Mild soap, water, and washcloth.
Troubleshooting
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual, or visit www.kitchenaid.com/owners.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.: KitchenAid Brand Home Appliances, Customer experience Centre, 553 Benson Road, Benton Harbor, MI 49022-2692
In Canada: KitchenAid Brand Home Appliances, Customer eXperience Center, 220-6750 Century Ave., Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
If you experience | Recommended Solutions |
---|---|
Nothing will operate | Check the following: Household fuse or circuit breaker: If a household fuse has blown or a circuit breaker has tripped, replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. |
Microwave oven will not operate | Check the following: Magnetron: Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, try the steps in the bullets below. If microwave oven still does not operate, call for service. Door: Firmly close door. On some models, if a packaging spacer is attached to the inside of the door, remove it, then firmly close door. If a message about the door appears in the display, the door has been closed for 5 minutes or more without the microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close the door, then start the cycle. Stop (Unlock): Make sure Stop/Unlock is OFF. Make sure Demo mode (on some models) is OFF. |
Microwave oven makes humming noise | This is normal and occurs when the power supply in the magnetron cycles on. |
Microwave oven door looks wavy | This is normal and will not affect performance. |
Turntable will not operate | Check the following: Turntable: Make sure turntable is correct side up and is sitting securely on the turntable support. See the "Turntable" section. Turntable support: Remove turntable. Remove and clean turntable hub, support, and rollers. Replace hub, support, and turntable. Place 1 cup (250 mL) of water on the turntable, then restart microwave oven. If it still is not working, call for service. See the "Assistance or Service" section. Do not operate the microwave oven without turntable and turntable support working properly. |
Turntable alternates rotation directions | This is normal and depends on motor rotation at the beginning of the cycle. |
Display shows messages | A flashing "0:00" means there has been a power failure. Reset the clock. |
Display shows time countdown, but the microwave oven is not operating | Check the following: Timer: See the "Timer" section. |
Tones are not sounding | Check the following: Tones: See the "Tones" section. |
Cooking times seem too long | Check the following: Cooking power: See the "Microwave Cooking Power" section. Amount of food: Larger amounts of food need longer cooking times. Voltage: Have a qualified electrician check the electrical system in the home. |
Odor coming from microwave oven during convection and/grill cooking | This is normal for the first few convection and/or grills cycles. The odor will dissipate with repeated use. |
Assistance or Service
For information on warranty, please visit www.kitchenaid.com/owners.
If you need replacement parts:
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KitchenAid appliance.
To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll-free: 1-800-422-1230 or visit our website at www.kitchenaid.com/owners.
Our consultants provide assistance with:
- Scheduling of service. KitchenAid appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in the United States.
- Features and specifications on our full line of appliances.
- Referrals to local KitchenAid appliance dealers.
- Installation information.
- Use and maintenance procedures.
- Accessory and repair parts sales.
- Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
For further assistance: If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Customer eXperience Center toll-free: 1-800-807-6777 or visit our website at www.kitchenaid.ca/owners.
Our consultants provide assistance with:
- Scheduling of service. KitchenAid appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in Canada.
- Features and specifications on our full line of appliances.
- Referrals to local KitchenAid appliance dealers.
- Use and maintenance procedures.
- Accessory and repair parts sales.
For further assistance: If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Centre
220-6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Replacement Parts
Glass Turntable | Part Number W11664476 | Turntable Hub | Part Number W11664468 |
Turntable Support and Rollers | Part Number W11664467 |
Built-In Kits
This counter top microwave oven can be built in by using one of the following trim kits*. These kits are available from the dealer or can be ordered by kit model number. See the "Assistance or Service" section for the toll-free number.
Kit Size | Kit Model Numbers/Color |
---|---|
27" (68.6 cm) | MTK1627PZ/MTK1627PV |
30" (76.2 cm) | MTK1630PZ/MTK1630PV |
*The built-in trim kits can be installed over any (electric or gas) built-in wall oven, up to 30" (76.2 cm).