KitchenAid Countertop Microwave Oven

Microwave Oven Safety

Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

⚠️ This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:

❗ DANGER: You can be killed or seriously injured if you don't immediately follow instructions.

⚠️ WARNING: You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

When using electrical appliances basic safety precautions should be followed, including the following:

WARNING: To reduce the risk of burns, electric shock, fire, injury to persons, or exposure to excessive microwave energy:

• Read all instructions before using the microwave oven.
• Read and follow the specific "PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY" found in this section.
• The microwave oven must be grounded. Connect only to properly grounded outlet. See "GROUNDING INSTRUCTIONS" found in the "INSTALLATION INSTRUCTIONS" section.
• Install or locate the microwave oven only in accordance with the provided Installation Instructions.
• Some products such as whole eggs in the shell and sealed containers - for example, closed glass jars - are able to explode and should not be heated in the microwave oven.
• Use the microwave oven only for its intended use as described in the manual. Do not use corrosive chemicals or vapors in the microwave oven. This type of oven is specifically designed to heat, cook, or dry food. It is not designed for industrial or laboratory use.
• As with any appliance, close supervision is necessary when used by children.
• Do not operate the microwave oven if it has a damaged cord or plug, if it is not working properly, or if it has been damaged or dropped.
• The microwave oven should be serviced only by qualified service personnel. Call an authorized service company for examination, repair, or adjustment.
• Do not cover or block any openings on the microwave oven.
• Do not store this microwave oven outdoors. Do not use the microwave oven near water - for example, near a kitchen sink, in a wet basement, near a swimming pool, or similar locations.
• Do not immerse cord or plug in water.
• Keep cord away from heated surfaces.
• Do not let cord hang over edge of table or counter.
• See door surface cleaning instructions in the "Microwave Oven Care" section.
• To reduce the risk of fire in the oven cavity:
  • Do not overcook food. Carefully attend the microwave oven when paper, plastic, or other combustible materials are placed inside the oven to facilitate cooking.
  • Remove wire twist-ties from paper or plastic bags before placing bags in oven.
  • If materials inside the oven ignite, keep oven door closed, turn oven off, and disconnect the power cord, or shut off power at the fuse or circuit breaker panel.
  • Do not use the cavity for storage purposes. Do not leave paper products, cooking utensils, or food in the cavity when not in use.

SAVE THESE INSTRUCTIONS

ADDITIONAL IMPORTANT SAFETY INSTRUCTIONS

Liquids, such as water, coffee, or tea are able to be overheated beyond the boiling point without appearing to be boiling. Visible bubbling or boiling when the container is removed from the microwave oven is not always present. THIS COULD RESULT IN VERY HOT LIQUIDS SUDDENLY BOILING OVER WHEN THE CONTAINER IS DISTURBED OR A SPOON OR OTHER UTENSIL IS INSERTED INTO THE LIQUID.

To reduce the risk of injury to persons:

• Do not overheat the liquid.
• Stir the liquid both before and halfway through heating it.
• Do not use straight-sided containers with narrow necks.
• After heating, allow the container to stand in the microwave oven for a short time before removing the container.
• Use extreme care when inserting a spoon or other utensil into the container.

• Do not mount over a sink.
• Do not store anything directly on top of the microwave oven when the microwave oven is in operation.
• Oversized foods or oversized metal utensils should not be inserted in the microwave oven as they may create a fire or risk of electric shock.
• Do not clean with metal scouring pads. Pieces can burn off the pad and touch electrical parts involving a risk of electric shock.
• Do not use paper products when appliance is operated in convection, combination, grill or "PAN BROWN" mode.
• Do not store any materials, other than manufacturer's recommended accessories, in this microwave oven when not in use.
• Do not cover racks or any other part of the microwave oven with metal foil. This will cause overheating of the microwave oven.

SAVE THESE INSTRUCTIONS

PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY

• (a) Do not attempt to operate this oven with the door open since open-door operation can result in harmful exposure to microwave energy. It is important not to defeat or tamper with the safety interlocks.
• (b) Do not place any object between the oven front face and the door or allow soil or cleaner residue to accumulate on sealing surfaces.
• (c) Do not operate the oven if it is damaged. It is particularly important that the oven door close properly and that there is no damage to the: (1) Door (bent), (2) Hinges and latches (broken or loosened), (3) Door seals and sealing surfaces.
• (d) The oven should not be adjusted or repaired by anyone except properly qualified service personnel.

State of California Proposition 65 Warnings:

WARNING: This product contains one or more chemicals known to the State of California to cause cancer.

WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.

This device complies with Part 18 of the FCC Rules.

Installation Instructions

Unpacking

1. Empty the microwave oven of any packing materials.
2. Clean the inside with a soft, damp cloth.
3. Check for damage, such as:
   • a door that is not lined up correctly
   • damage around the door, or
   • dents on the interior or exterior of the microwave oven.

If there is any damage, do not operate the microwave oven until a designated service technician has checked it and made any needed repairs.

NOTE: To avoid damage to the microwave oven, do not remove microwave inlet cover. See the "Parts and Features" section.

Location Requirements

⚠️ Excessive Weight Hazard

Use two or more people to move and install microwave oven. Failure to do so can result in back or other injury.

IMPORTANT: The control side of the microwave oven is the heavy side. Handle the microwave oven gently. The weight of the microwave oven is over 35 lbs (15.9 kg).

• Place the microwave oven on a cart, counter, table, or shelf that is strong enough to hold the microwave oven and the food and utensils you place inside it.
• The microwave oven should be at a temperature above 50°F (10°C) for proper operation.

NOTE: Some models can be built into a wall or cabinet by using one of the trim kits listed in the "Assistance or Service" section.

• Do not block the exhaust vents or air intake openings. Allow a few inches of space at the back and side of the microwave oven where the exhaust vents are located. Blocking the exhaust vents could cause damage to the microwave oven as well as poor cooking results.
• Make sure the microwave oven legs are in place to ensure proper airflow. If vents are blocked, a sensitive thermal device may automatically turn the microwave oven off. The microwave oven should work properly once it has cooled.

Electrical Requirements

⚠️ Electrical Shock Hazard

• Plug into a grounded 3 prong outlet.
• Do not remove ground prong.
• Do not use an adapter.
• Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

Observe all governing codes and ordinances.

Required: A 120 V, 60 Hz, AC only, 15 or 20 A electrical supply with a fuse or circuit breaker

Recommended:

• A time-delay fuse or time-delay circuit breaker
• A separate circuit serving only this microwave oven

GROUNDING INSTRUCTIONS

• For all cord connected appliances: The microwave oven must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. The microwave oven is equipped with a cord having a grounding wire with a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded.

WARNING: Improper use of the grounding plug can result in a risk of electric shock. Consult a qualified electrician or serviceman if the grounding instructions are not completely understood, or if doubt exists as to whether the microwave oven is properly grounded.

• Do not use an extension cord. If the power supply cord is too short, have a qualified electrician or serviceman install an outlet near the microwave oven. A short power supply cord is provided to reduce the risks resulting from becoming entangled in or tripping over a longer cord.

SAVE THESE INSTRUCTIONS

Parts and Features

This manual may cover several different models. The model you have purchased may have some or all of the features shown here. The appearance of your particular model may differ slightly from the illustrations in this manual.

Microwave Oven Diagram

Key:

• A. Door lock system
• B. Window
• C. Cooking guide label
• D. Microwave oven light
• E. Display
• F. Control panel
• G. Door open push button
• H. Microwave inlet cover
• I. Removable turntable support
• J. Glass turntable
• K. Model and serial number plate

Turntable

The turntable can rotate in either direction to help cook food more evenly. For best cooking results, do not operate the microwave oven without having the turntable in place. See the "Assistance or Service" section to reorder any of the parts.

To Install:

1. Place the support on the microwave oven cavity bottom.
2. Place the turntable on the support. Fit the raised, curved wedges in the center of the turntable bottom between the three spokes of the hub. The rollers on the support should fit inside the turntable bottom ridge.

Microwave Oven Control Panel

The control panel features various buttons for operating the microwave. Key functions include:

• Popcorn, Dinner, Pizza Reheat, Beverage, Soup, Favorite, Timed Defrost, Fresh Vegetable, Frozen Vegetable, Weight Defrost, Potato, Frozen Entree: Preset menu items and defrost options.
• Power Level: Adjusts the microwave power.
• Cook Time: Sets manual cooking duration.
• Number Keypads (0-9): Used for entering time, weight, or other values.
• Clock: Sets the 12-hour clock.
• Timer: A separate countdown timer.
• Stop Cancel: Clears commands or cancels programs. Also used for Control Lock.
• Start: Begins cooking cycles.
• Add 30 Sec: Adds 30 seconds to cooking time or starts a 30-second cook cycle.
• Control Lock: Disables keypads to prevent unintended use.

Display

When power is first supplied to the microwave oven, "0:00" will appear in the display. If "0:00" appears at any other time, a power failure has occurred. Reset the clock if needed. See the "Clock" section.

Functions, Tones, and Controls

Function Icons

Icons light up in the display during programming and flash during operation. The Control Lock icon remains lit when locked.

• A. Microwaves
• B. Defrost
• C. Power (high)
• D. Power (low to mid)
• E. Time
• F. Control lock
• G. Menu program
• H. Ounces
• I. Pounds

Tones

Tones are audible signals indicating:

• One tone: Valid entry, Control Lock activated/deactivated.
• Two tones: End of Convection Bake preheat.
• Three tones: End of Timer countdown.
• Five tones: End of cooking cycle.

Clock

This is a standard 12-hour clock (12:00-11:59). If not set, "0:00" remains displayed when the oven is not in use.

To Set:

1. Touch CLOCK.
2. Touch number keypads to enter the correct time.
3. Touch CLOCK.

Timer

The Timer can be set for up to 99 minutes and 99 seconds and counts down. It does not start or stop the microwave oven. Cook functions can be used while the Timer is counting down.

To Set:

1. Touch TIMER.
2. Touch number keypads to enter desired time.
3. Touch START.

When the set time ends, "End" will appear and end-of-Timer tones will sound. Touch STOP CANCEL to cancel the Timer.

Control Lock

The Control Lock disables keypads to prevent unintended use.

To Lock/Unlock Control:

The microwave oven must be off. Touch and hold STOP CANCEL for about 3 seconds until a tone sounds and the Control Lock icon appears. Repeat to unlock. The icon remains lit while locked. If any keypad is touched while locked, there will be no response.

Microwave Oven Use

A magnetron produces microwaves that reflect off the oven's interior surfaces and pass through the turntable and cookware to heat food. Microwaves are attracted to and absorbed by fat, sugar, and water molecules in food, causing them to move and generate heat.

• To avoid damage, do not lean on or allow children to swing on the microwave oven door.
• Do not operate the microwave oven when it is empty.
• Baby bottles and baby food jars should not be heated in the microwave oven.
• Items like clothes, flowers, fruit, herbs, wood, gourds, and paper (including brown paper bags and newspaper) should not be dried in the microwave oven.
• Paraffin wax will not melt as it does not absorb microwaves.
• Use oven mitts or pot holders when removing containers.
• Do not overcook potatoes. Let them stand for 5 minutes after cooking to finish.
• Do not cook or reheat whole eggs in the shell, as steam buildup can cause them to burst. Cover poached eggs and allow standing time.

Food Characteristics

The amount, size, shape, starting temperature, composition, and density of food affect cooking results.

Amount of Food

More food requires longer cook time. Check for doneness and add time as needed.

Size and Shape

Smaller pieces cook faster. Uniformly shaped foods cook more evenly.

Starting Temperature

Room temperature foods heat faster than refrigerated, which heat faster than frozen.

Composition and Density

Foods high in fat and sugar heat faster. Heavy, dense foods require longer cook times than light, porous foods.

Cooking Guidelines

Covering

Covering food retains moisture, shortens cook time, and reduces spattering. Use cookware lids or approved microwave-safe plastic wrap (vented). Condensation on the door and cavity is normal.

Stirring and Turning

Stirring and turning redistribute heat evenly. Stir from outside to center. Turn food over if possible.

Arranging

Arrange thinner parts and smaller items toward the center. For multiple items of the same size, place them in a ring pattern.

Piercing

Before heating, pierce foods with skins or membranes (like potatoes, egg yolks, hot dogs) in several places to allow steam to vent.

Shielding

Use small pieces of aluminum foil to shield thin parts of irregularly shaped foods, bones, and foods like chicken wings, leg tips, and fish tail. Refer to the "Aluminum Foil and Metal" section.

Standing Time

Food continues to cook by natural heat conduction after the cycle ends. Standing time depends on food volume and density.

Cookware and Power

Cookware and Dinnerware

Cookware and dinnerware must fit on the turntable. Always use oven mitts or pot holders as dishes may become hot from food heat. Do not use cookware with gold or silver trim. Test cookware before use.

To Test Cookware or Dinnerware for Microwave Use:

1. Place cookware or dinnerware in microwave oven with 1 cup (250 mL) of water beside it.
2. Cook at 100% cooking power for 1 minute.

Do not use cookware or dinnerware if it becomes hot and the water stays cool.

Aluminum Foil and Metal

Always use oven mitts or pot holders when removing dishes. Aluminum foil and some metal can be used if not improperly used, as arcing can occur and cause damage.

OK for Use

• Racks and bakeware (on some models), aluminum foil for shielding, and approved meat thermometers may be used.
• To avoid damage, do not allow aluminum foil or metal to touch the inside cavity walls, ceiling, or floor.
• Always use the turntable.
• To avoid damage, do not allow contact with another metal object during microwave cooking.

Do Not Use

Metal cookware, gold, silver, pewter, non-approved meat thermometers, skewers, twist ties, foil liners (like sandwich wrappers), staples, and objects with gold or silver trim, or a metallic glaze.

Microwave Cooking Power

Recipes often specify power by percent or name (e.g., PL7 = 70% = Medium-High). The display shows the power level during manual cooking. Touch POWER LEVEL to see the current level.

Cooking Modes

Manual Cooking

NOTE: To cook at 100% power, begin by touching the number keypads to enter cook time, then touch START.

To Use:

1. Place food on the turntable and close the door.
2. Touch COOK TIME. "00:00" will appear. Enter the length of time to cook. If cooking with 100% power, skip Step 3.
3. Touch POWER LEVEL. The default power level PL10 will appear. Enter the desired power level. See the "Microwave Cooking Power" section.
4. Touch START.

When the cycle ends, "End" will appear and end-of-cycle tones will sound. Touch STOP CANCEL or open the door to clear the display.

Cooking in Stages

The microwave oven can be set to cook at different powers for various lengths of time, up to 2 stages, which may include a defrosting stage. See the "Defrost" section.

NOTE: If a defrosting stage is programmed, it will cycle first.

To Cook in Stages:

1. Place food on the turntable and close the door.
2. Touch COOK TIME. "00:00" will appear. Enter the length of time for the first stage.
3. Touch POWER LEVEL, then enter the desired cooking power for the first stage. See the "Microwave Cooking Power" section.
4. Repeat steps 2 and 3 for the second stage.
5. Touch START.

Two tones will sound between stages. When the cycle ends, "End" will appear and end-of-cycle tones will sound. Touch STOP CANCEL or open the door to clear the display.

Cook time may be added in 30-second increments during the cycling stage by touching Start Add 30 Sec.

Favorite

Use the Favorite keypad to program, store, and recall the top three most frequently used manual cook programs. Each Favorite may have one or two stages. Saved Favorites must be reprogrammed after a power failure.

To Set FAVORITE:

1. Touch FAVORITE. "1" will appear. Touch FAVORITE repeatedly to scroll through "2" and "3," until the desired Favorite program number is displayed.
2. Touch COOK TIME, then enter the cook time.
3. Touch POWER LEVEL, then enter the power level. If programming a second stage, enter the cook time and power level for that stage.
4. Touch FAVORITE to save program OR Touch START to begin the programmed cycle. The program will also be saved.

To Use FAVORITE:

1. Place food on the turntable, and close the door.
2. Touch FAVORITE repeatedly until desired program number appears.
3. Touch START.

When the cycle ends, "End" will appear and end-of-cycle tones will sound. Touch STOP CANCEL or open the door to clear the display.

Sensor Cooking

A sensor detects humidity released from food as it heats and adjusts cook time accordingly. Many sensor cycles require covering foods with microwave-safe containers or steamers with loose-fitting lids to allow steam to escape. When covering with plastic wrap, ensure a large enough vent opening.

"SC" (sensor cook) will appear in the display during sensor cooking.

NOTES:

• The microwave oven should be plugged in for at least 3 minutes.
• The microwave oven cavity and the exterior of the cooking container should be dry.
• The room temperature should not exceed 95°F (35°C).
• If the door is opened while the sensor is detecting moisture, sensing will stop and the program will be canceled.

Menu and Defrost Functions

Menu (sensor and non-sensor)

The following menu items are preprogrammed for quick cooking/reheating. Refer to the Cooking Guide label for recommended amounts.

* When covering foods, make sure the vent opening is large enough for moisture to escape, allowing the sensor to accurately determine cooking time.

To Use Non-Sensor Menu (Popcorn, Pizza Reheat, Beverage, Soup, Potato):

1. Place food on the turntable, and close the door.
2. Touch desired menu keypad. The first programmed amount will appear. Touch control keypad repeatedly to change quantity. See chart.
3. Touch START.

When the cycle ends, "End" will appear and end-of-cycle tones will sound. Touch STOP CANCEL or open the door to clear the display.

To Use Sensor Menu (Dinner Plate, Fresh Vegetable, Frozen Vegetable):

1. Place food on the turntable, and close the door.
2. Touch the desired menu keypad. "SC" (sensor cook) will appear in the display.
3. Touch START. The microwave oven will start, and sensor cooking will begin. "SC" will remain in the display during cooking.

When the cycle ends, "End" will appear and end-of-cycle tones will sound. Touch STOP CANCEL or open the door to clear the display.

Weight Defrost/Timed Defrost

The Weight Defrost feature's preset programs, the Timed Defrost feature, or manual defrost can be used. Unwrap foods and remove lids before defrosting. Shallow packages defrost faster. Separate food pieces as soon as possible for even defrosting. Use small pieces of aluminum foil to shield parts of food like chicken wings, leg tips, and fish tails.

Weight Defrost

Weight Defrost has preset times and powers for Meat, Poultry, and Fish. Do not use for food left out for more than 20 minutes or for frozen ready-made food.

To Use Weight Defrost:

1. Place food, uncovered, on the turntable and close the door.
2. Touch WEIGHT DEFROST. "dEF1" will appear. Touch WEIGHT DEFROST again for "dEF2" or a third time for "dEF3" if defrosting poultry or fish. To select your desired program, touch START or wait 5 seconds for the weight entry prompt.
3. Enter the weight (0.3 lb to 6.3 lbs / 136 g to 2.86 kg).
4. Touch START.

The display will count down defrost time. The cycle may be interrupted to turn food; close the door and touch START to resume. When the cycle ends, "End" will appear and end-of-cycle tones will sound. Touch STOP CANCEL or open the door to clear the display.

Timed Defrost

Timed Defrost uses only 30% (PL3) cooking power.

To Use Timed Defrost:

1. Place food, uncovered, on the turntable and close the door.
2. Touch TIMED DEFROST. "00:00" will appear.
3. Enter the time in minutes and seconds.
4. Touch START.

The display will count down defrost time. The cycle may be interrupted to turn food; close the door and touch START to resume. When the cycle ends, "End" will appear and end-of-cycle tones will sound. Touch STOP CANCEL or open the door to clear the display.

To Defrost Manually: Follow directions in "Manual Cooking" and use 30% cooking power.

Microwave Oven Care

General Cleaning

IMPORTANT: Before cleaning, ensure all controls are off and the microwave oven is cool. Always follow label instructions on cleaning products. Soap, water, and a soft cloth or sponge are suggested unless otherwise noted.

MICROWAVE OVEN CAVITY

To avoid damage, do not use soap-filled scouring pads, abrasive cleaners, steel-wool pads, gritty washcloths, or some recycled paper towels. For stainless steel models, rub in direction of grain.

The area where the microwave oven door and frame touch when closed should be kept clean.

Average soil

• Mild, nonabrasive soaps and detergents: Rinse with clean water and dry with soft, lint-free cloth.

Heavy soil

• Mild, nonabrasive soaps and detergents: Heat 1 cup (250 mL) of water for 2 to 5 minutes. Steam will soften soil. Rinse with clean water and dry with soft, lint-free cloth.

Odors

• Lemon juice or vinegar: Heat 1 cup (250 mL) of water with 1 tbs (15 mL) of either lemon juice or vinegar for 2 to 5 minutes.

Microwave Inlet Cover

To avoid arcing and damage, keep the microwave inlet cover clean. Wipe with a wet cloth.

MICROWAVE OVEN DOOR AND EXTERIOR

The area where the microwave oven door and frame touch when closed should be kept clean.

• Mild, nonabrasive soaps and detergents: Rinse with clean water and dry with soft, lint-free cloth.
• Glass cleaner and paper towels or nonabrasive plastic scrubbing pad: Apply glass cleaner to towel, not directly to surface.

Stainless Steel (on some models)

To avoid damage, do not use soap-filled scouring pads, abrasive cleaners, steel-wool pads, gritty washcloths, or some paper towels. Rub in direction of grain.

• Stainless steel cleaner (not included): See "Assistance or Service" section to order.
• All-purpose cleaner: Rinse with clean water and dry with soft, lint-free cloth.
• Vinegar for hard water spots.

CONTROL PANEL

• Sponge or soft cloth and water: Dampen sponge with water and wipe panel. Dry with soft cloth.
• To avoid damage, do not use chemical or abrasive cleansers.

TURNTABLE

Replace turntable immediately after cleaning. Do not operate without the turntable in place.

• Mild cleanser and scouring pad
• Dishwasher

Troubleshooting

First try the solutions suggested here. For further assistance, refer to the warranty page or visit http://www.kitchenaid.com/customer-service/. Contact by mail: KitchenAid Brand Home Appliances, Customer eXperience Centre, 553 Benson Road, Benton Harbor, MI 49022-2692. Include a daytime phone number.

Assistance or Service

If you need service: Please refer to the warranty page in this manual.

Replacement Parts

If you need replacement parts, use only factory specified parts for proper fit and function. To locate parts, call us or your nearest KitchenAid designated service center.

In the U.S.A.

Call the KitchenAid Customer eXperience Center toll free: 1-800-422-1230 or visit www.kitchenaid.com.

Our consultants provide assistance with:

• Scheduling of service by trained KitchenAid technicians.
• Features and specifications on appliances.
• Referrals to local dealers.
• Installation information.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

For further assistance:

Write to KitchenAid Brand Home Appliances, Customer eXperience Center, 553 Benson Road, Benton Harbor, MI 49022-2692. Include a daytime phone number.

Replacement Parts List

• Glass Turntable Part Number W10451786
• Turntable Support and Rollers Part Number W10451792
• Turntable Hub Part Number W10451789

Cleaning Supplies

• Affresh® Kitchen Appliance Cleaner Part Number W10355010
• Affresh® Stainless Steel Cleaner Part Number W10355016
• Affresh® Stainless Steel Wipes Part Number W10355049
• Heavy Duty Degreaser Part Number 31552A

Built-In Kits

This countertop microwave oven can be built in using trim kits. Kits are available from dealers or can be ordered by kit model number. See "Assistance or Service" section for the toll-free number.

* The built-in trim kits can be installed over any (electric or gas) built-in wall oven, up to 30" (76.2 cm).

Limited Warranty

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE. Please have the following information available when you call the Customer eXperience Center: Name, address and telephone number, Model number and serial number, A clear, detailed description of the problem, Proof of purchase including dealer or retailer name and address.

IF YOU NEED SERVICE:

If you reside in the United States and your KitchenAid® Countertop Microwave should cease to operate within the first year of ownership:

1. Before contacting us to arrange service, determine whether your product requires repair. Some questions can be addressed without service. Review the Troubleshooting or Problem Solver section of the Use and Care Guide, or visit http://www.kitchenaid.com/customer-service.
2. All warranty service is provided exclusively by authorized KitchenAid Service Providers. In the U.S. and Canada, direct all requests to: KitchenAid Customer eXperience Center. In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.
3. The consultant will advise whether the microwave qualifies for repair or replacement.
4. In the event of repair, you may be directed to forward the product to a KitchenAid designated service center. You are responsible for insurance and freight. Include your name, address, and a copy of the proof of purchase. Package properly to avoid transit damage.
5. KitchenAid will return the repaired unit or, at its option, an identical or comparable microwave free of charge.

If outside the 50 United States or Canada, contact your authorized KitchenAid dealer.

ONE YEAR LIMITED WARRANTY

WHAT IS COVERED

For one year from the date of purchase, when installed, operated, and maintained according to instructions, KitchenAid will pay for Factory Specified Replacement Parts and repair labor to correct defects in materials or workmanship, or at its discretion replace the product. Product replacement is warranted for the remaining term of the original unit's warranty period.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a KitchenAid designated service company. This limited warranty is valid only in the United States or Canada and applies only when the microwave is used in the country in which it was purchased. Proof of original purchase date is required.

WHAT IS NOT COVERED

• Service calls to correct installation, instruct on product use, replace fuses, reset circuit breakers, or correct house wiring or plumbing.
• Service calls to repair or replace light bulbs. Consumable parts are excluded.
• In-home service. Your microwave must be shipped to a KitchenAid designated service company.
• Repairs or replacement when used for other than normal, single-family household use or contrary to published instructions.
• Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, or use of unapproved consumables/cleaning products.
• Cosmetic damage (scratches, dents, chips) unless reported within 30 days of purchase and resulting from defects in materials or workmanship.
• Any food loss due to product failure.
• Repairs to parts or systems from unauthorized modifications.
• Microwaves with removed, altered, or unidentifiable model/serial numbers. Warranty is void if the factory serial number has been altered or removed.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states/provinces do not allow limitations on implied warranties, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state/province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

KitchenAid makes no representations about quality, durability, or need for service other than those in this warranty. For a longer or more comprehensive warranty, ask KitchenAid or your retailer about an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow exclusion/limitation of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state/province.