ZEBRA WORKCLOUD COMMUNICATION VOICE CLIENT 9 QUICK START GUIDE

Making a Call

Touch the Call button ? to initiate a call to a preset number. See the Zebra Voice Client Administrator Guide.

Dialer

Touch the Dial button ? to dial a number and initiate a call.

[Description of Dialpad Screenshot: A standard phone dialpad with digits 0-9, *, and #, along with corresponding letters (ABC, DEF, etc.).]

Call History

Touch the History button ? to display a list of previous calls.

Contacts

Touch the Contacts button ? to display a list of saved contacts.

Calling the Voicemail System

Touch the Voicemail button ✉️ to dial the voicemail number. The Voicemail list displays.

Voicemail messages appear for each line/extension next to the extension number.

Redialing

Touch the Redial button ↩️ to initiate a call to the most recently dialed location.

Receiving a Call

There are various call accept styles on the incoming call screen. The style is determined by the operating system.

Accept-Reject Buttons

Touch one of two buttons [accept] or [reject] an incoming call.

Sliding Tab

The user swipes one of two buttons across the screen to accept or reject an incoming call.

Glow Pad Buttons

The user touches a handset symbol ? to accept or reject an incoming call.

Pop-Up Window

During an active call, a pop-up window appears when an incoming call is received. Touch one of two buttons [accept] or [reject] an incoming call.

Ending a Call

The End Call feature ❌ ends a call in any state.

Touch the End Call icon ❌ to end any call.

Placing the End Call button on the in-call dashboard replaces the default red End Call button.

Adding a Call

Touch the Add Call button ➕ during an active call to display the dial pad.

Dialing the new number offers the options to transfer, conference, or end the second call and resume the first call.

Transferring a Call

1. Touch the Transfer button ➡️ to display the Transfer options.
2. Select a Transfer option. The screen displays the transfer occurring.
3. Touch the Complete Transfer button to complete the transfer.

Creating a Conference Call

1. Touch the Conference button ? to dial the conference number.
2. Enter a number to display the Conference screen.
3. Touch the Complete Conference button to complete the conference call.

Putting a Call on Hold

Touch the Hold button ⏸️ to display the Hold screen.

Touch Resume to resume the call.

Forwarding a Call

Touch the Forward button ⏩ to display the following screen.

Touch ENABLE to display the forward location or touch CHANGE to change the forward location.

Contacts

The Contacts button ? dials a new number by selecting an existing contact. Add and store contacts locally on the device.

Touch the default Contacts button ? to display a list of saved contacts.

Call History

Viewing Recent Calls

The Call History screen displays a list of recently called numbers, incoming calls, missed calls and shortcut tabs to the dialer and contacts.

Making a Call from Call History

Touching the History button ? displays a list of previous calls.

Touch the Call button ? next to a number to make a call.

Deleting Call History

Touch the Menu button ☰, then Clear all recent calls.

Multiple Extensions

The shape, color and animation of an extension will indicate its type and status:

• Dedicated line, circle
• Shared line, square
• Registered and idle line, black
• Active line, green
• Busy line, red
• Busy in a call, blinking red
• Call on hold, blinking green
• Registering, red (status text next to the extension).

Signal Quality

During an active call, the signal quality indicator displays in the upper right portion of the screen. This is a visual indication of voice traffic errors on the network.

• 4 blue squares, excellent ????
• 3 blue squares, good ???
• 2 blue squares, acceptable ??
• 1 blue square, bad ?

Function Icons and Descriptions

Additional Features

Setting Speed Dial Numbers

Touch the Speed Dial button ⚡ to display the following screen. A call is made using the preset destination.

Do Not Disturb

Touch the default DND button ? to enable Do Not Disturb on the selected line.

HTTP Request

The default HTTP Request button ? displays Hunt groups.

Directory

Touch the default Directory button ? to list contact directories.

Speed Dial

Touch the default List button ? to display the speed dial list.

Follow Me

Follow me allows sending all calls from one extension to another destination.

Home

Touch the Home button ? to display the Dashboard.

Parking a Call (Basic)

Touch the Park button ?️ to display the Park screen.

Complete

Touch the Complete Transfer button to end a conference or transfer call.

Log Marker

Log Marker creates a time stamp in the logs.