Roborock S8 Robotic Vacuum Cleaner User Manual
Read this user manual with diagrams carefully before using this product and store it properly for future reference.
Restrictions
WARNING
- For the purposes of recharging the battery, only use the detachable supply unit roborock CDZ12RR, CDZ20RR, AED06HRR or AED07HRR provided with this product.
- Do not use this product on elevated surfaces without barriers such as the floor of a loft, an open-ended terrace, or on top of furniture.
- To prevent blocking the product and to avoid damage to valuables, remove lightweight items (such as plastic bags) and fragile objects (such as vases) from the floor before cleaning.
- Do not place any object (including children and pets) on the product, whether it is in operation or not.
- Do not use the product on burning objects (such as cigarette butts).
- Do not use the product to clean hard or sharp objects (such as decoration wastes, glass and nails).
- The product must be switched off and the plug must be removed from the socket outlet when not in use, before cleaning or maintaining the product.
- If placing the robot into storage, charge it fully and turn it off before placing it in a cool dry place. Recharge it at least every three months to prevent the battery over discharging.
Product Overview
Robot (Top View)
Power/Clean Button
Press and hold to turn the robot on or off. Press to start cleaning.
Power Indicator
White: Battery level ≥ 20%
Red: Battery level < 20%
Pulsing: Charging or starting up
Flashing red: Error
Spot Clean/Child Lock Button
Press to activate Spot Clean. Press and hold for 3 seconds to turn the child lock on/off.
Dock Button
Press to return the robot to the dock.
Note: Press any button to stop the robot during cleaning or docking.
Robot Exterior Components (Top View)
- A1-1: Vertical Bumper
- A1-2: LiDAR Sensor
- A1-3: Wall Sensor
- A1-4: Reactive 3D Obstacle Avoidance Sensor
- A1-5: Infrared Fill Light
Robot (Bottom View)
Robot Exterior Components (Bottom View)
- A2-1: Cliff Sensors
- A2-2: Carpet Sensor
- A2-3: Omnidirectional Wheel
- A2-4: Charging Contacts
- A2-5: Side Brush
- A2-6: Main Brushes
- A2-7: Main Brush Cover
- A2-8: Main Wheels
Robot (Upper Cover Open)
WiFi Indicator Light
Off: WiFi disabled
Flashing slowly: Waiting for connection
Flashing quickly: Connecting
Steady: WiFi connected
Robot Interior Components (Upper Cover Open)
- A3-1: WiFi Indicator Light
- A3-2: Reset Button
- A3-3: Water Tank Latch
- A3-4: Water Tank
- A3-5: VibraRise Module
- A3-6: Air Outlet
- A3-7: Bumper
Dustbin
- A4-1: Filter Cover
- A4-2: Dustbin Latch
- A4-3: Cover Latch
- A4-4: Washable Filter
Charging Dock
- A5-1: Power Indicator
- A5-2: Dock Location Beacon
- A5-3: Charging Contacts
- A5-4: Power Socket
- A5-5: Electrode Brushes
Accessories
- A6: Power Cable
- A7: Electric Water Tank (A7-1: Stopper, A7-2: Water Filter, A7-3: Water Tank Latch)
- A8: VibraRise Mop Cloth Mount (A8-1: Vibration Module, A8-2: Mop Cloth Attachment Slot, A8-3: Mop Cloth Mount Latches)
- A9: VibraRise Mop Cloth (A9-1: Hook and loop pads)
- A10: Moisture-proof Mat
Installation
Important Information
- Tidy cables and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.
- When using the robot in a raised area, always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage.
Note: When using the robot for the first time, follow it throughout its whole cleaning route and watch for potential problems. The robot will be able to clean by itself in future uses.
Position the Charging Dock
Keep the Charging Dock on a level surface, flat against a wall. Connect the power cable to the Charging Dock and tidy cables from the floor. To ensure a better user experience of the mobile app, place the Charging Dock in an area with good WiFi coverage.
Clearance Requirements:
- B1-1: More than 0.5m (1.6ft) clearance on each side.
- B1-2: More than 1.5m (4.9ft) clearance in front.
Notes:
• If the power cable hangs vertical to the ground, it may be caught by the robot, causing the Charging Dock to be disconnected.
• The Charging Dock indicator is on when the Charging Dock is electrified, and off when the robot is charging.
• Do not place the Charging Dock in places that are directly exposed to sunlight, or block the Location Beacon. Otherwise the robot may not be able to automatically return to the Charging Dock.
Secure the Charging Dock with Adhesive Tape
Wipe the floor of the area where the charging dock will be placed with a dry cloth, then secure the dock in place using double-sided tape at the bottom of the dock.
Note: When necessary, remove the double-sided adhesive tape slowly to reduce residue glue.
Attach the Moisture-Proof Mat
After fixing the Charging Dock in place, use a dry cloth to clean the area where the Moisture-Proof Mat will be located. Peel off the outer layer of the double-sided tape attached to the bottom of the Moisture-Proof Mat, and stick the mat to the ground.
Notes:
- Always place the Moisture-Proof Mat on wooden floors.
- Peel the double-sided tape slowly to minimize residual adhesive.
- The Moisture-Proof mat attaches best to smooth surfaces.
Power On and Charge the Robot
Press and hold the [power button] to power on the robot. When the power light goes on, place the robot on the dock to charge. Make sure the charging dock power indicator turns off and a “charging” voice alert sounds. To maintain the performance of the high-performance lithium-ion rechargeable battery pack, keep the robot charged.
Note: The robot may not turn on when the battery is low. In this case, place the robot directly onto the dock to charge.
Mopping
Note: To prevent excessive dirt buildup during first-time use, floors should be vacuumed at least three times before mopping.
Remove the Water Tank
Press the water tank latch and slide the tank backwards.
Fill the Water Tank
Remove the water tank stopper, fill the tank with water, and close it tightly.
Notes:
- To prevent corrosion or damage, only use the Roborock branded floor cleaner in the water tank.
- Do not use hot water as this may cause the tank to deform.
Reinstall the Water Tank
Slide the water tank into the robot until you hear it lock with a click.
Install the VibraRise Mop Cloth
Dampen the mop cloth and wring it until it stops dripping. Insert it into the bottom along the attachment slot and stick it firmly in place.
Install the VibraRise Mop Cloth Mount
Slide the VibraRise mop cloth mount forwards under the water tank. A click indicates that it is locked in place.
Remove the VibraRise Mop Cloth Mount
When the robot returns to the dock after cleaning, press the latches on both sides, and slide the VibraRise mop cloth mount backwards to remove it.
Notes:
- Wash the VibraRise mop cloth after each use, and regularly empty the water tank of unused water.
- Remove the VibraRise mop cloth mount when not mopping. The water tank can stay in place.
WARNING
Risk of injury. Do not place your finger between VibraRise mop cloth mount and water tank.
Connecting to the App
This robot supports both Roborock and Xiaomi Home apps. Choose the one that best meets your needs.
Download App
Option 1: Search for “Roborock” in the App Store or Google Play or scan the QR code to download and install the app.
Option 2: Search for “Xiaomi Home” in the App Store or Google Play or scan the QR code to download and install the app.
Reset WiFi
- Open the top cover and find the WiFi indicator.
- Press and hold the [WiFi button] and [power button] buttons until you hear the “Resetting WiFi” voice alert. The reset is complete when the WiFi indicator flashes slowly. The robot will then wait for a connection.
Note: If you cannot connect to the robot due to your router configuration, a forgotten password, or any other reason, reset the WiFi and add your robot as a new device.
Add Device
Open the Roborock App, tap the “Scan to Connect" button, or open the Xiaomi Home app, tap “+” in the top right corner and add the device as instructed in the app.
Notes:
- The actual process may vary due to ongoing app updates. Follow the instructions provided in the app.
- Only 2.4 GHz WiFi is supported.
- If the robot waits more than 30 minutes for a connection, WiFi will be automatically disabled. If you want to reconnect, reset the WiFi before proceeding.
Instructions
On/Off
Press and hold the [power button] to turn on the robot. The power indicator will turn on and the robot will enter standby mode. Press and hold the [power button] to turn off the robot and complete the cleaning cycle.
Note: The robot cannot be turned off when it is being charged.
Starting Cleaning
Press the [start button] to start cleaning. The robot will plan its cleaning route according to its scan of the room. It splits a room into zones, first draws out zone edges, and then fills the zone in a zigzag pattern. In so doing, the robot cleans all zones one by one, efficiently cleaning the house.
Visual representation of cleaning zones: Zone 1 - Cleaned, Zone 2 - Cleaned, Zone 4 - Next Zone, Zone 3 - In Progress.
Notes:
- To allow the robot to automatically vacuum and return to the dock, start the robot from the dock. Do not move the dock during cleaning.
- Cleaning cannot start if the battery level is too low. Allow the robot to charge before starting the cleanup.
- If cleaning is completed in less than 10 minutes, the area will be cleaned twice.
- If the battery runs low during the cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left off.
- When the VibraRise mop cloth mount is attached, the robot will retract it when cleaning the carpet. You can also set the carpet as a no-go zone in the app to avoid it.
- Before starting each mopping task, make sure that the VibraRise mop has been properly installed.
Spot Cleaning
Press the [start button] to start spot cleaning. Cleaning range: The robot cleans a 1.5 m (4.9 ft) x 1.5 m (4.9 ft) square area centered on itself.
Note: After spot cleaning, the robot will automatically return to the starting point and enter Standby mode.
Pause
When the robot is running, press any button to pause it, press the [start button] to resume cleaning, and press the [dock button] to send it back to the dock.
Note: Placing a paused robot on the dock manually will end the current cleanup.
Refilling the Water Tank or Cleaning the VibraRise Mop Cloth
To add water or clean the VibraRise mop cloth, press any button to stop the robot and remove the mopping module. After adding water or cleaning the VibraRise mop cloth, reinstall the mopping module and press the [start button] to continue.
Sleep
If the robot is paused for over 10 minutes, it will go to sleep, and the power indicator will flash every few seconds. Press any button to wake the robot up.
Notes:
- The robot will not go to sleep when it is charging.
- The robot will automatically shut down if left in sleep mode for more than 12 hours.
DND Mode
The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period. When DND mode is activated, the robot will not automatically resume cleanup, the power indicator light will dim, and the volume of the voice prompts will lower.
Child Lock
Press and hold the [power button] to enable/disable the child lock. You can also set it in the app. Once enabled, the robot will not react to button presses when it is stationary. When the robot is cleaning or docking, press any button to stop it.
Charging
After cleaning, the robot will automatically return to the dock to charge. In Pause mode, press the [dock button] to send the robot back to the dock. The power indicator will pulse as the robot charges.
Note: If the robot fails to find the dock, it will automatically return to its starting location. Place the robot on the dock manually to recharge.
Error Handling
If an error occurs, the power indicator will flash red and a voice alert will sound.
Notes:
- The robot will go to sleep automatically if left in a malfunctioning state for over 10 minutes.
- Placing a malfunctioning robot on the dock manually will end the current cleanup.
System Reset
If the robot does not respond when a button is pressed or cannot be turned off, reset the system. Press the Reset button, and the robot will reset automatically.
Note: After resetting the system, scheduled cleaning, WiFi, etc. will be restored to factory settings.
Restore Factory Settings
If the robot does not function properly after a system reset, switch it on. Press and hold the [power button] and [reset button] simultaneously until you hear the “Restoring factory settings” voice prompt. The robot will then be restored to factory settings.
Routine Maintenance
Main Brushes
Clean every 2 weeks and replace every 6-12 months.
- Identify components: C1-1 Main Brush, C1-2 Main Brush Cover, C1-3 Latches, C1-4 Main Brush Bearing, C1-5 Main Brush Caps.
- To remove the main brush cover: Turn over the robot and press the latches (C1-6).
- To remove the main brush and bearing: Remove the main brush and pull out the main brush bearing (C1-7).
- To remove the main brush caps: Pull out the main brush caps (C1-8).
- To reinstall: After removing tangled hair or dirt at both ends of the main brush, reinstall it, and press on the main brush cover to lock it in place (C1-9).
Notes:
- Main brush should be wiped down with a wet cloth and left to dry away from direct sunlight.
- Do not use corrosive cleaning fluids or disinfectants to clean the main brush.
Side Brush
Clean monthly and replace every 3-6 months.
- Unscrew the side brush screw.
- Remove and clean the side brush.
- Reinstall the brush and tighten the screw.
Omnidirectional Wheel
Clean as required.
- Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel (C3-1). Note: The omnidirectional wheel bracket cannot be removed.
- Rinse the wheel and the axle with water to remove any hair and dirt. Dry and reattach the wheel, pressing it firmly in place (C3-2).
Main Wheels
Clean monthly.
Clean the main wheels with a soft, dry cloth.
Dustbin
Clean as required.
- Open the top cover of the robot and take out the dustbin (C5-1).
- Open the lid and empty the dustbin (C5-2).
- Fill the dustbin with clean water and close the lid. Gently shake the dustbin, and then pour out the dirty water (C5-3). Note: To prevent blockage, only use clean water without any cleaning liquid.
- Leave the dustbin and the washable filter to dry (C5-4).
Washable Filter
Clean every 2 weeks and replace every 6-12 months.
- Open the filter cover and remove the filter (C6-1).
- Rinse the filter repeatedly and tap it to remove as much dirt as possible (C6-2). Note: Do not touch the surface of the filter with your hands, brush, or hard objects to avoid potential damage.
- Allow 24 hours for the filter to dry thoroughly and reinstall it (C6-3). Note: Purchase an additional filter and alternate if necessary.
Water Tank
Clean as required.
- Open the water tank and fill it with clean water (C7-1).
- Close the water tank and shake it gently (C7-2).
- Pour out the remaining water (C7-3).
VibraRise Mop Cloth
Clean after each use and replace every 3-6 months.
- Remove the VibraRise mop cloth from the VibraRise mop cloth mount (C8-1). Clean the VibraRise mop cloth and air-dry it. Note: A dirty VibraRise mop will affect the mopping performance. Clean it before use.
Robot Sensors
Clean monthly.
Use a soft, dry cloth to wipe and clean all sensors, including:
- C9-1: Wall Sensor
- C9-2: Reactive 3D Obstacle Avoidance Sensor
- C9-3: Carpet Sensor
- C9-4: Cliff Sensors
Charging Contact Areas
Clean monthly.
Use a soft dry cloth to wipe the charging contacts on the charging dock and the robot.
Battery
The robot is equipped with a built-in high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged during normal use.
Note: If the robot will be left unused for a long period, turn it off and charge it at least every three months to avoid battery damage caused by over-discharge.
Basic Parameters
Robot
Parameter | Value |
---|---|
Model | S80ULT |
Battery | 14.4V/5200mAh (TYP) lithium-ion battery |
Rated Input | 20VDC 1.2A |
Charging Time | < 6 hours |
Note: The serial number is on a sticker on the underside of the robot.
Charging Dock
Parameter | Value |
---|---|
Model | CDZ12RR or CDZ20RR |
Rated Power | 28W |
Rated Input | 100-240VAC |
Rated Output | 20VDC 1.2A |
Rated Frequency | 50-60Hz |
Charging Battery | 14.4V/5200mAh (TYP) lithium-ion battery |
Common Issues
Troubleshooting
Problem | Solution |
---|---|
Unable to power on | • The battery level is low. Put the robot on the charging dock and charge it before use. • The battery temperature is too low or too high. Only use the robot within the range of 4-40°C (39-104°F). |
Unable to charge | • Check the power indicator light turns on and that both ends of the power cable are properly connected. • If contact is poor, clean the contact areas on the charging dock and the robot. |
Slow charging | • When used at high or low temperatures, the robot will automatically reduce its charging speed to extend battery life. • The charging contacts may be dirty. Wipe them with a dry cloth. |
Unable to dock | • There are too many obstacles near the charging dock. Move it to an open area. • The robot is too far from the charging dock. Place it closer and retry. |
Abnormal behavior | • Restart the robot. |
Noise during cleaning | • The main brush, side brush, main wheels, or omnidirectional wheel may be jammed. Turn off the robot and clean them. • VibraRise system abnormal. Check for jammed objects. |
Unable to connect to WiFi | • WiFi is disabled. Reset the WiFi and try again. • The WiFi signal is poor. Move the robot to an area with good WiFi reception. • Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry. • The current Roborock robot is not supported. You can find supported models in the app. • Unable to connect to WiFi abruptly. There may be an error with your router settings. Contact Roborock customer service for additional support. |
Poor cleaning ability or dust falling out | • The dustbin is full and needs emptying. • The filter is blocked and needs cleaning. • The main brush is jammed and needs cleaning. |
Scheduled cleaning is not working | • Keep the robot charged. Scheduled cleaning can only begin when the battery level is above 20%. |
Is power always being drawn when the robot is on the charging dock? | • The robot will draw power while it is docked to maintain battery performance, but power consumption is minimal. |
Does the robot need to be charged for at least 16 hours the first three times it is used? | • No, the robot can be used any time after it has been fully charged. |
No or little water during mopping | • Check whether there is water in the water tank and use the mobile app to set the scrub intensity or check the manual for full instructions on how to correctly install the mop cloth and mop cloth mount. |
Cleaning does not resume after recharging | • Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When cleaning a space requiring a top-up charge, if the robot was placed manually on the charging dock before it returned to the dock automatically, it will not be able to continue cleanup. |
The robot cannot return to the charging dock after spot cleaning or when it has been moved manually | • After spot cleaning or a significant position change, the robot will re-generate the map. If the charging dock is too far away, it may not be able to return to recharge and must be placed on the charging dock manually. |
The robot has begun to miss certain spots | • The wall sensor or cliff sensors may be dirty. Wipe them with a soft dry cloth. |
It takes a long time to fill the water tank | • The filter may be blocked and need cleaning. |
Diagrams and Assembly
Robot Components Overview
Diagram A illustrates the various components of the Roborock S8 robot. It shows:
- A1 (Top View): Details the robot's top surface, including the Vertical Bumper (A1-1), LiDAR Sensor (A1-2), Wall Sensor (A1-3), Reactive 3D Obstacle Avoidance Sensor (A1-4), and Infrared Fill Light (A1-5).
- A2 (Bottom View): Shows the underside of the robot, highlighting Cliff Sensors (A2-1), Carpet Sensor (A2-2), Omnidirectional Wheel (A2-3), Charging Contacts (A2-4), Side Brush (A2-5), Main Brushes (A2-6), Main Brush Cover (A2-7), and Main Wheels (A2-8).
- A3 (Upper Cover Open): Displays the interior when the top cover is open, including the WiFi Indicator Light (A3-1), Reset Button (A3-2), Water Tank Latch (A3-3), Water Tank (A3-4), VibraRise Module (A3-5), Air Outlet (A3-6), and Bumper (A3-7).
- A4 (Dustbin): Shows the dustbin assembly with Filter Cover (A4-1), Dustbin Latch (A4-2), Cover Latch (A4-3), and Washable Filter (A4-4).
- A5 (Charging Dock): Details the charging dock with Power Indicator (A5-1), Dock Location Beacon (A5-2), Charging Contacts (A5-3), Power Socket (A5-4), and Electrode Brushes (A5-5).
- A6: Power Cable.
- A7 (Electric Water Tank): Components include Stopper (A7-1), Water Filter (A7-2), and Water Tank Latch (A7-3).
- A8 (VibraRise Mop Cloth Mount): Features Vibration Module (A8-1), Mop Cloth Attachment Slot (A8-2), and Mop Cloth Mount Latches (A8-3).
- A9: VibraRise Mop Cloth with Hook and loop pads (A9-1).
- A10: Moisture-proof Mat.
Installation Steps
Diagram B illustrates the installation process:
- B1 (Positioning the Charging Dock): Shows the required clearances around the charging dock (B1-1, B1-2).
- B2 (Securing the Dock): Depicts using adhesive tape to secure the charging dock.
- B3 (Attaching the Mat): Illustrates placing the moisture-proof mat.
- B4 (Mopping Setup): Details the steps for installing and removing the mop cloth and mount. B4-1 shows removing the water tank, B4-2 filling it, B4-3 reinstalling it, B4-4 installing the mop cloth, B4-5 installing the mop cloth mount, B4-6 removing the mop cloth mount, and B4-7 a warning about finger placement.
Routine Maintenance Steps
Diagram C illustrates routine maintenance procedures:
- C1 (Main Brushes): Shows the removal and reinstallation of the main brush and cover (C1-1 to C1-9).
- C2 (Side Brush): Depicts side brush removal and cleaning.
- C3 (Omnidirectional Wheel): Illustrates removing and cleaning the omnidirectional wheel (C3-1, C3-2).
- C4 (Main Wheels): Shows cleaning the main wheels.
- C5 (Dustbin): Illustrates emptying and cleaning the dustbin (C5-1 to C5-4).
- C6 (Washable Filter): Shows removing, rinsing, and drying the filter (C6-1 to C6-3).
- C7 (Water Tank): Depicts filling and emptying the water tank (C7-1 to C7-3).
- C8 (VibraRise Mop Cloth): Shows removing and cleaning the mop cloth (C8-1).
- C9 (Robot Sensors): Highlights the locations of sensors to be cleaned (C9-1 to C9-4).
- C10: Shows cleaning the charging contact areas.
Safety Guidelines & Information
Read this safety guidelines and certification document carefully before using this product and store it properly for future reference.
Safety Information
Restrictions
- Children should be supervised to ensure that they do not play with the appliance.
- This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the product by a person responsible for their safety (CB).
- This product can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision (EU).
- To satisfy RF exposure requirements, a separation distance of 20 cm or more should be maintained between this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended.
- The antenna used for this transmitter must not be co-located in conjunction with any other antenna or transmitter.
- This product is designed for indoor floor cleaning only, do not use it outdoors (such as on an open-ended terrace), on any surface other than the ground (such as a sofa), or in any commercial or industrial environment.
- Do not use the product when the ambient temperature is higher than 40°C (104°F), lower than 4°C (39°F).
- Before using the product, move wires off the ground or place them to the side to prevent them being pulled on by the cleaner.
- Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
- Do not use the product on high pile carpets (product effectiveness may also be reduced on dark carpets).
- Do not carry the product using the vertical bumper, upper cover or bumper.
- Do not use wet cloth or liquids for cleaning the product.
Battery and Charging
- Do not charge non-rechargeable batteries.
- This product contains batteries that are only replaceable by skilled persons.
- Do not dismantle, repair or modify the battery or charging dock.
- Keep the charging dock away from heat (such as radiators).
- Do not wipe the charging contacts with wet cloth or wet hands.
- If the power cord is damaged, stop using it immediately. It must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
- Make sure the product is powered off before shipment.
- Use of the original packaging is advised.
Declarations and Certifications
EU Declaration of Conformity
Beijing Roborock Technology Co., Ltd. declares that this equipment is in compliance with applicable Directives and European Norms, and amendments. The full text of the EU declaration of conformity is available at: https://global.roborock.com/pages/compliance
WiFi Specification
Protocol | Frequency Range | Max. Output Power | |
---|---|---|---|
WiFi | 802.11b/g/n | 2400-2483.5 MHz | 20dBm |
Laser Safety
The laser distance sensor of this product meets the standards for Class 1 Laser Products in IEC 60825-1:2014 and will not generate hazardous laser radiation.
WEEE Information
Correct Disposal of this product: This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.
Warranty Information
The warranty period depends on the laws of the country in which the product is sold, and the warranty is the responsibility of the seller. The warranty only covers defects in material or workmanship. Repairs under warranty may only be carried out by an authorized service centre. When making a claim under the warranty, the original bill of purchase (with purchase date) must be submitted.
The warranty will not apply in cases of:
- Normal wear and tear.
- Incorrect use, e.g. overloading of the appliance, use of non-approved accessories, use of force.
- Damage caused by external influences.
- Damage caused by non-observance of the user manual, e.g. connection to an unsuitable mains supply or non-compliance with the installation instructions.
- Partially or completely dismantled appliances.