Aviada Adjustable Bed Frame Owner's Manual

Safety Precautions

ATTENTION! IMPORTANT SAFETY INSTRUCTIONS. PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.

Electrical Safety

Always unplug the adjustable bed frame from the electrical outlet before cleaning or maintenance. Ensure all controls are off before unplugging. Keep the cord away from heated surfaces. Do not operate with blocked air openings. Never drop objects into openings. Use only indoors.

Cease use and contact CUSTOMATIC for repair if the cord/plug is damaged, it's not working properly, it has been dropped or damaged, or dropped into water.

Grounding Safety

This product features a polarized plug for use with a grounded electrical outlet. Contact a qualified electrician to install a properly grounded outlet if the plug does not fit. Unauthorized modifications may void the electrical warranty.

Warranty Warning

This bed requires no user maintenance. Opening or tampering with the control box, motors, or hand controls will void the warranty. Only authorized personnel should perform repairs.

In-Home Use Only

This Adjustable Bed is designed exclusively for in-home use and is not designed to meet hospital standards. Do not use with TENT TYPE oxygen therapy equipment or near explosive gases.

Important Safety Features

• Weight Fail-Safe: The control unit automatically stops all functions if an overload of weight is placed on the head or foot mechanism. Functions resume 30 seconds after excess weight is removed.
• Weight Restrictions: Twin/TXL/Split QN/Split CA King: 700 lbs; QN/Full/FXL: 850 lbs.
• Locking Caster Feature: Push down the safety latch on casters to prevent bed movement. Lift to resume mobility.

Note: On hard floors (hardwood, tile), place rubber caster cups or carpet squares under casters in addition to locking them to prevent sliding.

Recommendation: For optimal safety, plug your adjustable bed into a surge protector (not supplied).

User-Serviceable Parts

Do not open motors, alter wiring, or adjust/modify the product structure, as this will void the warranty.

Radio Frequency

FCC compliant device (2402~2480 MHZ). Operation is subject to two conditions: (1) no harmful interference, and (2) acceptance of received interference. No changes to the antenna or device are permitted to maintain RF exposure compliance.

Consumers with Pacemakers

Consult your physician regarding the optional vibrating feature and potential pacemaker interaction.

Product Ratings

Lift motors are rated for a maximum of three (3) minutes of operation within any thirty (30) minute period (approx. 10% duty cycle). Exceeding these limits may shorten product life and void the warranty.

The bed structure supports recommended weight when distributed evenly. Head and foot sections are not designed for individual support. Enter/exit the bed in the flat position for optimal performance.

Small Children and Pets Warning

Dispose of packing materials immediately to prevent suffocation risk. Prevent children or pets from playing on or under the bed. Adult supervision is required for children operating the bed.

Lift Warning

Do not sit on head or foot sections while raised or during lift/lowering cycles.

Moving After Installation

Do not place the adjustable bed base vertically on its hand or foot sections. Two people are required for moving due to its heavy weight.

Safety (Massage)

Massage motors automatically shut off after 15 minutes of continuous use. All massage functions will be operational again after 5 minutes.

Notice: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Parts List

Verify all items are included before discarding packing materials.

• Remote control (1)
• AAA batteries (3)
• Mattress retainer bracket (2)
• Knob screw (2)
• Arch bed legs (left x 2, right x 2)
• Leg screw & washer (8)
• Allen key wrench (1)
• Leg extender (4)
• Velcro leg strap (2) ** (Only available in TXL, SCK, and SQ models)

Installation Guide

Note: For safety, lifting must be performed by two (2) people. Ensure the unit is on a flat surface before opening.

Setting up your adjustable bed frame

1. Lift the bed frame unit carefully out of the shipping carton and place it on a flat floor with the top side facing downward.
2. Remove all accessory boxes and cut the orange ties from inside the bed frame.

Attaching the bed legs

1. Take out the four (4) arch bed legs.
2. Attach each arch bed leg to the rectangular steel pipe on the bed, ensuring the leg opening faces inside the frame.
3. Insert a screw fitted with a washer into the first pre-drilled hole on the steel pipe and through the arch bed leg. Tighten with the Allen key wrench. Repeat for the second pre-drilled hole.
4. Repeat steps 2 and 3 for the remaining arch bed legs.

Adding height with Leg Extenders

1. Thread a leg extender clockwise into the pre-threaded hole at the end of an arch bed leg.
2. Hand tighten the leg extender to secure it.

Setting up the electronics

1. Locate under-bed light wires from the control box and wires attached to the arch bed legs. Connect them.
2. Extend the power cord from the frame.
3. Carefully rotate the bed frame upright (top side facing upward). Do not rest the frame on its side, as weight may damage the legs.
4. Plug the power cord into a grounded electrical outlet. Note: Using a surge protector (not included) is highly recommended.
5. Install batteries in the remote control and test all functions. If the bed does not work, refer to the Troubleshooting section.
6. Return the bed to a flat position before continuing.

IMPORTANT: Ensure power cords do not obstruct any adjustable bed mechanisms.

Attaching the mattress retainer bracket

1. Use the remote control to raise the foot section of the bed.
2. Insert one retainer bracket between the decks at the foot of the bed, aligning it with a pre-threaded hole on the frame.
3. From underneath, insert a knob screw through the hole and into the bracket. Hand tighten.
4. Repeat steps 2 and 3 for the other retainer bracket.
5. Place your mattress on the bed frame. Installation is now complete.

Installing the Velcro leg straps (optional)

For King Size (2 TXL), Split California King Size (2 SCK), or Split Queen Size (2 SQ) beds, use Velcro straps to prevent base separation.

1. Wrap the straps tightly around the bed legs (front & back).
2. Fasten the straps to maintain stability.

Remote Control Operation Guide

The remote control allows operation of various bed functions. Buttons are backlit for low-light visibility.

Head, Leg, and Foot Position Adjustments

Use the UP (⬆️) or DOWN (⬇️) buttons to raise or lower the head, leg, and foot sections.

Presets

• Lounge (1): Activates a chaise lounge position to relieve stress and tension in the lower back.
• Incline (2): Raises the head section for activities like watching TV or reading.
• Zero Gravity (6): Elevates legs slightly higher than the chest to promote blood flow and reduce stress/fatigue.
• Anti-Snore (10): Gently raises the head section to improve air intake and reduce snoring.
• Flat (9): Press and hold to return the bed to a flat position. Massage motors will stop during lowering. Ensure the bed is in the flat position for proper system initialization upon power-up.
• Program (7): Press with a preset button to store customized positions.

Massage

• Start Massage (11): Press UP (⬆️) to activate massage (intensity starts at level 3). Use UP (⬆️) or DOWN (⬇️) to adjust intensity. Decreasing to the lowest level stops massage. Features an auto-shutoff timer after 15 minutes of continuous use.
• Wave Modes (12): Press to activate and select different massage patterns. LED lights indicate the selected mode. Intensity starts at level 4.
• Stop Massage (5): Disables any active massage.

Under Bed Light (13)

Press to turn on the under-bed lighting for safe navigation. Press multiple times to change colors (seven colors available). Press and hold to turn off.

Remote Control Features

Uses BLE (Bluetooth Low Energy). Signal is best transmitted within 9 feet (3 meters). Minor intermittent performance due to RF interference is normal.

Customizing Preset Buttons

Store new positions for Incline, Lounge, and Zero Gravity presets.

1. Move head, leg, and/or foot sections to desired positions.
2. Press and hold the Program button (7) and the desired preset button (1, 2, or 6) simultaneously for a few seconds. The new position is now stored. (Anti-Snore and Flat buttons cannot be customized).

To restore factory settings, see "Resetting your system".

Synchronizing Two Beds for Tandem Operation

Pair two adjustable beds to one remote control.

1. Plug Bed B into a grounded electrical outlet.
2. On Bed B's power supply unit or control box, press and hold the Learn button for three (3) seconds. The indicator LED will blink three times and turn off, indicating pairing mode.
3. On the remote control, press and hold the Flat (9) and Massage Stop (5) buttons for four (4) seconds.

Successful pairing is indicated by the control box LED blinking once and remaining on. Both beds now operate with Remote A.

Resetting Your System

Use to restore factory settings, clear errors, or re-sync tandem units.

1. On the remote control, press and hold the Stop button (5) while removing and then reinstalling one of the three (3) batteries.
2. Keep pressing the Stop button until the LED lights blink five (5) times. All pairing and customized settings are cleared/reset.
3. Re-pair the remote control with the control box using the "Synchronizing two beds" steps.

Special Functions

Using the Mounted USB Ports

Convenient USB ports on each side of the frame allow for charging tech devices.

Activating the Emergency Power Down Feature

This feature allows lowering the bed during a power failure using 9V batteries.

1. Locate and remove the cover on the 9V battery compartment in the power supply unit.
2. Install two (2) alkaline 9V batteries (not included).
3. Replace the battery cover.
4. During a power failure, press and hold the button on the power supply unit until the bed returns to a flat position.

Note: The 9V batteries are for single use only. Replace with a new set after one use.

Connecting to a Smart Device

Your bed frame is equipped with Bluetooth technology to connect with iOS or Android smart devices.

1. Ensure the bed frame is plugged in and the control box is on.
2. Download and install the mobile application from the App Store or Google Play Store.
3. Turn on Bluetooth and Location settings.
4. Select your bed frame from the list of discovered devices in the application.

Once connected, you can operate the bed from your smart device. Note: The remote control is disabled while a smart device is connected. Refer to the application user guide for details.

Troubleshooting

Investigate symptoms and solutions for operational issues.

The adjustable bed frame does not respond when the remote is used. Remote control LED illuminates and appears to be normal.

• Make sure the remote control is paired with the bed frame.
• Check that the power cord is plugged into a working, grounded electrical outlet. Unplug the cord, wait 30 seconds, then plug it back in. Press any remote button and hold until the light illuminates.

No features or function of the adjustable bed frame activates. Remote control does not work or light up.

• Make sure the remote control is paired with the bed frame.
• Check the power cord connection. Unplug, wait 30 seconds, plug back in. Press and hold a remote button until the light illuminates.
• Check the surge protection device or electrical outlet for defects by testing with another appliance.
• Check if remote buttons light up. If not, replace batteries.
• Remove batteries for 30 minutes before reinserting.
• Gently scratch the battery terminals inside the compartment with a coin or key.
• Ensure batteries are properly installed according to compartment markings.

Head or foot section elevates bed frame but does not return to flat position.

• Your bed frame may be obstructed. Remove obstructions from around and under the bed.
• Check that the head section is not too close to the wall.
• If a headboard is installed, ensure it's not too close to the mattress edge. Check distance between headboard bracket and mattress.
• Check and replace remote control batteries if necessary.
• Ensure you are following the motor duty cycle (Do not operate for more than two minutes over a 20-minute period, approx. 10% duty cycle).
• Press lift buttons firmly and accurately.
• Wireless remote control may experience RF interference from other devices. Wait several seconds and try again.

A clicking noise is heard under the bed when raising or lowering the sections.

This is normal. The lift motors click when engaged.

The adjustable bed is squeaking.

1. Remove nuts, bolts, and white bushings.
2. Lubricate them using a Q-tip. (Lubrication can be obtained from CUSTOMATIC's Customer Care Center).
3. When reassembling, ensure a looser tightening on the nuts.
4. As an additional solution, spray lubricated parts with a lubricant like WD-40.

The adjustable bed stutters when in motion.

1. Clear any clutter or obstructions under and around the adjustable base. Radio frequency interference from other devices may affect operation.
2. Check remote batteries.
3. Press lift buttons firmly and accurately.

Split base system is out of sync.

Sync one remote to both bed frames. Refer to "Synchronizing two beds for tandem operation" on page 11.

Massage motors seem excessively loud during operation.

• Hard surface flooring may cause added vibration. Place carpet pieces or rubber furniture cups under each leg or caster.
• Elevate the head or foot section slightly to realign lift/lower mechanisms.
• Ensure the bed is not in direct contact with a wall, nightstand, or other object causing vibration.
• If the base is on another bed frame, check that massage motors are not causing the frame to vibrate or rattle.
• Check that headboard attachment hardware is tightened firmly.

Under bed lights are alternating.

1. Unplug the base where the light is not working.
2. Turn the underbed lighting off using the remote.
3. Plug the base back into the electrical outlet. Wait one minute.
4. Press any button on the remote. Wait for three (3) seconds.
5. Lights should now be working together.

Warranty

5-Year Limited Warranty For Adjustable Bed Frames

PPJ, LLC ("CUSTOMATIC") warrants its CUSTOMATICTM System against defects in workmanship or materials for five (5) years from the warranty commencement date. This covers factory-supplied electronics, electrical components, drive motors, Wi-Fi module, power supply, power supply cords, and massage motors. CUSTOMATIC will provide replacement parts at no cost and cover authorized labor and transportation costs for repairs during this period. Defective parts must be returned within 15 days of receipt of replacements.

This warranty does not cover damage from misuse, normal wear and tear, excessive weight, unauthorized purchasers, or floor models. Proof of purchase is required for original purchasers.

FRAME ONLY--LIFETIME WARRANTY

CUSTOMATIC extends a LIFETIME WARRANTY on the frame itself for its estimated life of 20 years from the warranty commencement date. This covers the metal structure of the base but excludes its cover, side rails, decking, legs, actuator lift motors, massage motors, control box, remote controls, Wi-Fi modules, power supply, and power supply cords.

Additional Terms and Conditions

Warranty is void if the product is used inconsistently with the manual, repaired/modified by unauthorized parties, or damaged in transit. It does not cover damage to mattresses, fabric, cables, electrical cords, or items supplied by Resellers. Unnecessary service calls are excluded. Recommended weight restrictions (up to 850 lbs. each for most models) must be followed, or the warranty is void.

Replacement parts may be new or reconditioned.

Except for the Lifetime Warranty on the frame, there is no warranty coverage after five years from the commencement date.

CUSTOMATIC is not liable for incidental or consequential damages. The exclusive remedy is replacement or credit. No implied warranties of merchantability or fitness for a particular purpose extend beyond this limited warranty. This warranty provides specific legal rights which may vary by state.

If you experience a problem, consult the troubleshooting section. If the problem persists, contact CUSTOMATIC's Customer Service Department.

Warranty Registration

Complete the following form and mail it to CUSTOMATIC Customer Care Center, 550 Crescent Blvd., Gloucester City, NJ 08030.

Customer Information:

Name: ________________________________________________ Phone: _______________________________________________

Address: _____________________________________________ City: _________________________________________________

State: __________________________ ZIP Code: ___________ Email Address: ______________________________________

Store Where Purchased: __________________________ Serial No.: ___________________________________________

Invoice No.: _________________________________________ Model No.: __________________________________________

Survey:

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