Customatic Adjustable Bed - Owner's Manual

Table of Contents

• Safety Precautions
• Parts List
• Installation Guide
• Remote Control Guide
• Special Functions
• Troubleshooting
• Warranty

Safety Precautions

ATTENTION! IMPORTANT SAFETY INSTRUCTIONS. PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.

ELECTRICAL SAFETY

Always unplug this adjustable bed from the electrical outlet before any cleaning or maintenance of the bed. To safely disconnect, make sure all controls are in the off position, then remove the plug from the outlet.

Keep cord away from heated surfaces. Keep air openings free of lint, hair and the like. Never operate when air openings are blocked. Never drop or insert any object into any opening. Use only indoors.

Cease use of this adjustable bed and contact the Customer Care Center for repair if: (1) it has a damaged cord or plug, (2) it is not working properly, (3) it has been dropped or damaged, or (4) it has been dropped into water.

GROUNDING SAFETY

To reduce the risk of electric shock, electrical fire, or faulty operation of this product, your adjustable bed may feature a polarized plug meant to be used only with a grounded electrical outlet. If this plug does not fit into your outlet, contact a qualified electrician to install a properly grounded outlet. Failure to use a properly grounded outlet for this product will compromise this important grounding safety feature. The use of adapters is not recommended unless the outlet is checked by a qualified electrician to ensure the proper grounding of the adapter. NOTE: Unauthorized modifications to this product could void the electrical portion of your warranty.

WARRANTY WARNING!

This bed is specifically designed to require no maintenance by you, the user. Any opening or tampering with the control box, motors, or hand controls (with the exception of the battery compartment if equipped) will result in a void of the warranty. Only those authorized may conduct repairs or part replacement on your adjustable bed. Unauthorized modifications to this product could void the electrical portion of your warranty.

IN-HOME USE ONLY

This adjustable bed is designed exclusively for in-home use.

HOSPITAL DISCLAIMER

It is NOT designed for hospital use and is NOT designed to meet hospital standards. Do not use this bed with TENT TYPE oxygen therapy equipment or use near explosive gases.

IMPORTANT SAFETY FEATURES

Weight fail safe feature: In the case that an overload of weight is placed on the head or foot mechanism, the control unit will automatically stop all functions. The control unit will automatically resume all functions 30 seconds after excess weight is removed.

The recommended weight limitations for your adjustable bed is up to 750 lb. For your adjustable bed to structurally support the recommended weight, weight must be distributed evenly across the head and foot sections. The adjustable bed will not and is not intended to support or lift this amount in just the head or foot section. Dependent on the size and/or model of mattress, the available weight limit may be less.

NOTE: If your adjustable bed is positioned on a hard floor surface such as hardwood or tile, it is recommended that rubber cups or carpet squares are placed under the legs to prevent damaging or scratching your floor.

USER-SERVICEABLE PARTS

This bed is specifically designed to have no maintenance by you, the user. Therefore, you are encouraged not to open any motors, alter the wiring, or adjust, modify or change the structure of the product, as it will void the warranty.

RADIO FREQUENCY IS 2.4GHz

FCC compliant device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE: To comply with the FCC RF exposure compliance requirements, no change to the antenna or the device is permitted. Any change to the antenna or the device could result in the device exceeding the RF exposure requirements and void user's authority to operate the device.

CONSUMERS WITH PACEMAKERS

It is possible that the (optional) vibrating feature of this adjustable bed may be misinterpreted by some pacemakers as movement and/or exercise. This is common with any product that produces a vibrating motion, and may or may not affect your pacemaker. Please consult your physician with any concerns.

PRODUCT RATINGS

Lift Motor Restrictions: The lift motors in this bed are NOT designed to operate continuously for more than two (2) minutes over a twenty (20) minute time period, or approximately 10% duty cycle. To ensure reliable functionality and full life of this product, do not attempt to exceed these limits.

NOTE: Attempting to circumvent or exceed this rating will shorten the life expectancy of the product and may void the warranty.

The structure of the bed will support the recommended weight when distributed evenly across the bed. The head and foot sections are not designed to individually support or lift this amount of weight. For optimal performance, entering and exiting the adjustable bed with the bed in the flat or level position is recommended.

NOTE: Exceeding the recommended weight restrictions could damage your adjustable bed and void your warranty.

SMALL CHILDREN AND PETS WARNING

Immediately dispose of all packing materials as it can pose a smother risk to small children and pets. Injury could occur also if children or pets are permitted to play on or under the bed. Do not allow children to operate this bed without adult supervision.

LIFT WARNING

Do not sit on the head or foot sections while in the raised position, or during lift or lowering cycles.

MOVING AFTER INSTALLATION

Do not place adjustable bed vertically on its head or foot sections. This may cause injury to persons or damage to the adjustable bed. Two people are required for moving this adjustable bed due to its heavy weight.

SAFETY

When an overload of weight is placed on the head or foot mechanism, the control unit will automatically stop all functions. The control unit will automatically resume all functions after the excess weight is removed.

Massage motors, if any, will automatically shut off after running continuously for 30 minutes. All massage functions will be operational again after 5 minutes.

NOTICE: The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Read the Owner's Manual carefully and completely before operating the product. Electric shock may occur if electrical components are not installed or operated according to these guidelines.

FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A SURGE PROTECTOR (not supplied with this adjustable bed).

SAVE THESE INSTRUCTIONS.

Proper operation of your adjustable bed is necessary to ensure the long life and durability you expect from a high-quality product. The manufacturer has tested and inspected this product prior to shipment.

Parts List

Before discarding any packing materials, check the adjustable bed carton and verify that all items in the parts list are included.

Installation Guide

NOTE: For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and the unit should always be on a flat surface before opening.

Setting up your adjustable bed

1. Open the box.
2. Lift the folded adjustable bed out of the box, place it on a flat floor, and unfold it.
   IMPORTANT! Please reach inside the folded bed to access the metal frame and carefully unfold the bed. Please be mindful of the bed's moving parts. The deck of the bed is not permanently attached to the bed frame.
3. Remove any accessory boxes from inside the frame.
4. Remove the power supply and power cord from the accessory boxes.
5. Extend the power cord and plug it into the power supply.
6. Connect the cable from the control box to the power supply.
   NOTE: The control box is found on the underside of the adjustable bed.
7. Take out all of the post bed legs from the accessory box. Attach the 3" post bed legs to the 8" post bed legs.
   NOTE: If you want to add more height to the bed leg, attach the 2" post bed legs to the 8" and 3" post bed legs. When installing your adjustable bed on a platform or slatpack bedding system, bed legs are not required.
8. Attach the bed legs to the adjustable bed by threading them in a clockwise direction into the pre-drilled holes on the frame.
   NOTE: Do not overtighten the bed legs.
9. Turn over the adjustable bed carefully onto the legs so the top side is now facing up.
   IMPORTANT! DO NOT lift the bed from the head deck to avoid damage to the adjustable bed. DO NOT rest the bed on its side. The weight may damage the legs. Make sure the power cords do not interfere with any bed mechanism.

Setting up the electronics

1. Plug the AC power cable into a working electrical outlet.
   NOTE: For optimal safety, using a surge protector (not included) is highly recommended.
2. Install batteries in the remote control. Try all functions on the remote to make sure all features are operational.
   NOTE: If the bed does not work, see the Troubleshooting section of this manual.
3. Return bed to flat position before continuing with the installation.
   NOTE: Make sure your bed is in a flat position before using it. Press the FLAT button on the remote control after plugging in the power cord.

IMPORTANT! Make sure power cords do not obstruct any adjustable bed mechanisms.

Attaching the mattress retainer

1. Align the ends of the retainer bar with the holes for the mattress retainer located at the foot of the bed.
2. Insert the retainer bar carefully into the holes for the mattress retainer.

If the adjustable bed is set up without a headboard, place your mattress on the adjustable bed surface. Your adjustable bed installation is now complete.

If a headboard is to be installed, see "Assembling the headboard bracket."

Assembling the headboard bracket (optional)

IMPORTANT!

• Failure to follow the installation steps as they appear in this guide could result in damage to your adjustable bed.
• For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and the unit should always be on a flat surface.
• Make sure to position the bottom of the headboard cross member no more than 3 inches (76.2 mm) between the headboard and the top of the mattress.

NOTES:

• Headboard bracket parts are sold separately.
• A wrench or a socket set with a 1½ inch or a 13mm adapter is needed to assemble the headboard bracket. However, these tools are not included with the headboard parts.
• Your adjustable bed headboard bracket may be installed to fit most headboards.

1. Locate the head of the adjustable bed frame.
2. Using a pair of longer bolts and a 13mm wrench, tighten the mounting adapter to the right side of the head section of the adjustable bed frame.
3. Repeat step 2 on the left side of the head section of the adjustable bed frame.
   NOTE: Check if the two mounting adapters are secured now to the left and right corners of the head of the bed.
4. Take the headboard brackets and assemble them. Screw them together using a pair of shorter bolts.
   NOTES: You can use three different locations that best match your headboard. For MAXIMUM STABILITY, your headboard may touch both the floor and headboard bracket assembly. Adjust the fit as needed.
5. Screw the headboard bracket to the mounting adapters using a pair of shorter bolts. Choose the hole locations that best fit your headboard.
   NOTE: Make sure that the left and right sides of the headboard are symmetrical and equally spaced.

Place your mattress on the adjustable bed. Your adjustable bed and headboard installation is now complete.

Remote Control Guide

Understanding the remote control features

• The adjustable bed uses RF (radio frequency) remote control system.
• It is not necessary to face the receiver when operating the remote control. Remote signal is best transmitted within 9 feet (3 meters) of the bed.
• NOTE: The bed may show minor intermittent performance because of typical radio frequency interference. This is normal in the operation of the bed, not a defect.

Customizing the memory buttons

You can store new head and foot positions by customizing the memory (M1) button.

1. Move the head and/or foot sections to your desired position.
2. Press and hold the FLAT button and the M1 button for five (5) seconds until the remote backlight flashes.
3. The new bed position is now stored in your selected preset button overriding the factory default.

Pairing your remote controls to your adjustable bed

Your adjustable bed is already paired to your remote control at the factory. Manual pairing is only needed for replacement remote controls.

NOTE: For the pairing to be successful, make sure the distance between the control box and the remote control is not more than 2 meters.

To pair Remote A, do the following:

1. On Remote A, press and hold the Head Up ⬆️ and Foot Up ⬆️ buttons at the same time.
2. Press and hold the PAIR button on the cable from the control box. Wait until it beeps for a successful pairing.

If pairing fails, repeat steps until pairing is successful.

To pair Remote B, do the following:

NOTE: You need two (2) people for this operation.

1. On Remote B, press and hold the Head Down ⬇️ and Foot Down ⬇️ buttons at the same time until the light on the backside of the remote control turns on.
   NOTE: Do not release your hold on the buttons when proceeding to the next step.
2. On Remote A, press and hold the Head Up ⬆️ and Foot Up ⬆️ buttons at the same time until the light on the backside of the remote control flashes.

The pairing is now successful.

If pairing fails, repeat steps until pairing is successful.

Unpairing remote B from your adjustable bed

In case you need to unpair Remote B, do the following:

1. Press and hold the Head and Foot Adjustment buttons for five (5) seconds.
2. The light on the backside of the remote control turns on. Your Remote B is now unpaired.

Resetting your system

Resetting the system is sometimes necessary to restore any customization on the preset buttons to its factory settings.

To reset the system, do any of the following:

• Press the PAIR button on the cable coming from the control box.
• Unplug the power cord from the outlet and then plug it back in.

All customized settings on the remote control and control box are now cleared or returned to their factory default settings.

Special Functions

Using the mounted USB ports

The convenient USB ports attached to your adjustable bed provide easy access for charging today's tech devices. Your USB ports (one each side) are located on underneath your adjustable bed toward the head section.

Activating the emergency power down feature

Your adjustable bed supports the emergency power down feature when a power failure occurs while the head and/or foot sections are raised.

NOTE: Install the 9V batteries in the control box only during a power failure when the emergency power down function is needed.

1. Locate and remove the cover on the 9V battery compartment of your control box.
2. Install two (2) alkaline 9V batteries (not included with the adjustable bed). Replace the battery cover.
3. When the 9V batteries are installed and a power failure occurs, press and hold the FLAT button on the remote control to return the adjustable bed to a flat position.
   NOTE: The 9V batteries are for single use only. After lowering the adjustable bed once during a power failure, replace with a new set of batteries.

Connecting your bed to a smart device

Your adjustable bed is equipped with the Bluetooth technology that enables your iOS or Android smart device to interact with your bed through the DreamSense Bed mobile application.

Before connecting your adjustable bed to the mobile app, do the following:

• Make sure your adjustable bed is plugged into a working electrical outlet and the control box is on.
• Download and install the DreamSense Bed mobile app from the App Store® or the Google Play™™ Store.
• For iOS users, turn on your device's Bluetooth®.
• For Android users, turn on your device's Bluetooth® and Location settings.

1. When your adjustable bed is plugged into a working electrical outlet, it can be connected to the DreamSense Bed app anytime.
2. From your mobile device, launch the app. Agree to the Terms of Service and Privacy Policy. Allow permissions for the app to function properly.
3. Select the Bluetooth code and color circle of your adjustable bed from the list of devices shown.
   NOTES: You can find the Bluetooth code of your bed on your control box and on the head section of the bed's metal frame. The color circle can be found inside of the remote control battery cover.
4. Follow the additional directions listed in the app to finalize the setup and control of your adjustable bed.

NOTES:

• If your bed is not on the Devices list, make sure your bed is plugged into a working electrical outlet. Make sure the Bluetooth function on your mobile is also turned on. For information, see step 1.
• You can only connect one smart device to one adjustable bed at a time.
• For more information on using the mobile app to control your adjustable bed, see the DreamSense Bed Mobile App Guide.

Troubleshooting

In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.

SYMPTOM: The adjustable bed does not respond when the remote is used. The remote does not work.

SOLUTIONS

• Check that the power cord is plugged into a working electrical outlet. Unplug the power cord from the outlet. After 30 seconds, plug it back in. Press any button on the remote control and check if the bed responds.
• Check if the control box is working properly. Make sure the control box is properly connected to the power supply unit by checking if the LED light turns on when the power cord is plugged in.
• Check the batteries in the remote control. Replace with new batteries, if necessary.
• Make sure batteries are properly installed. Follow the markings on the battery compartment.
• Remove batteries. Leave them out for 30 seconds before putting them back into the remote control.
• Scratch the terminals inside the remote's battery compartment with a coin or key.
• Check that the surge protection device or electrical outlet is not defective. Test the outlet by plugging in another working appliance.
• Your adjustable bed may be obstructed preventing smooth operation. Remove obstructions from around and under the bed.
• Check that the head section is not too close to the wall.
• If a headboard is installed, check that it is not too close to the edge of the mattress. Make sure there is enough distance between the headboard bracket and the mattress.

SYMPTOM: Head or foot section elevates adjustable bed but does not return to flat position.

SOLUTIONS

• Check the batteries in the remote control. Replace with new batteries, if necessary.
• Make sure that you are following the duty cycle of the motors. Do not operate for more than two minutes over a 20-minute period or approximately 10% duty cycle.
• Press the lift buttons firmly and accurately.
• Wireless remote control may be experiencing common radio frequency interference from other radio transmitting devices. Wait several seconds and then try pressing the lift buttons again.

SYMPTOM: Head or foot lift function has minor interference during operation.

SOLUTIONS

• Check the batteries in the remote control. Replace with new batteries, if necessary.
• Make sure that you are following the duty cycle of the motors. Do not operate for more than two minutes over a 20-minute period or approximately 10% duty cycle.
• Press the lift buttons firmly and accurately.
• Wireless remote control may be experiencing common radio frequency interference from other radio transmitting devices. Wait several seconds and then try pressing the lift buttons again.

SYMPTOM: The adjustable bed is squeaking.

SOLUTIONS

1. Remove any pin, nut, bolt, or white bushing one at a time.
2. Lubricate it by applying the grease with a cotton swab. Using a lithium-based lubricant is recommended. (Lubrication can be obtained by contacting Customatic's Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or white bushing back onto the adjustable bed, make sure there is a looser tightening on the nut.
4. Additional solution: After completing these steps, spray the pins, nuts, bolts, and white bushings with a lubricant.

SYMPTOM: The adjustable bed stutters when in motion.

SOLUTIONS

1. Clear any clutter or obstructions under and around the adjustable bed. Radio frequency interference from other remotes or electronic devices may affect normal operation.
2. Check the batteries in the remote.
3. Press the lift buttons on the remote control firmly and accurately.

SYMPTOM: Massage motors seem excessively loud during operation.

• Hard surface flooring may cause added vibration. To correct, place carpet pieces or rubber furniture cups under each leg or caster of the bed.
• Elevate the head or foot section a short distance (using the remote control) to realign the lift/lower mechanisms with the bed support platform.
• Check that the bed is not in direct contact with a wall, nightstand, or other object that may cause vibration or noise.
• If the adjustable bed is installed on top of a bed frame, check that the massage motors are not causing bed frame (or bed frame components) to vibrate or rattle.
• Check that the headboard attachment hardware is tightened firmly (if used).

Warranty

Limited Warranty

LIMITED WARRANTY: Subject to the terms and conditions set forth herein, the manufacturer of this product, PPJ, LLC ("Customatic®") warrants to the original retail purchaser for the time periods stated herein that the adjustable bed system purchased from an authorized reseller of genuine Customatic® products is merchantable and free of defects and materials and is fit for the purpose of residential, non-hospital bedding. Floor samples are not warranted and are purchased AS IS. This warranty applies only to genuine Customatic® products, and without limiting the foregoing, does not apply to power cords or other accessories supplied by the seller or other parties.

2-Year Period for All Labor: The above warranty will apply for 2 years for labor on the bed frame, all components, parts, including, without limitation, electronics, electrical components, drive motors, WiFi module, power supply and power cords, and massage motors.

2-Year Period for All Components: The above warranty will apply for 2 years for the bed frame, all components and parts, including, without limitation, electronics, electrical components, drive motors, WiFi module, power supply and power cords, and massage motors.

10-Year Period for Bed Frame: The above warranty will apply for 10 Years to the bed frame, defined as follows: the metal structure of the adjustable bed system only, and specifically does not include its cover, side rails, decking or legs, or other attachments thereto, such as actuator lift motors, control box, WiFi modules, power supply, power cords, control box or other electrical or mechanical components.

Start of Warranty Period: The warranty periods stated above will commence on the date of the first retail purchase of the adjustable bed system from an authorized Customatic® reseller, provided that proof of purchase and warranty registration occur within the time and in the manner set forth below. In the case of replacement parts provided by Customatic, the warranty will apply to the original warranty period and will not extend beyond such period.

NO OTHER WARRANTY EXPRESS OR IMPLIED

The foregoing express warranty is the only warranty by Customatic and all other express warranties or warranties implied by law or otherwise (including without limitation, any implied warranty of fitness for a particular purpose) are hereby denied and disclaimed to the full extent permitted by applicable law.

EXCLUSIONS FROM WARRANTY

Loss, damage, malfunctions or other defects caused in whole or in part by any one or more of the following are not covered by any warranty and neither Customatic nor the seller shall be responsible for them: ordinary wear and tear; damage not directly caused by a defect covered by this express warranty; failure to comply with this user Manual and/or any other user instructions issued by Customatic for use and maintenance, including without limitation, weight limits and operation; modifications not performed by Customatic; use of any parts, components, or accessories that are not supplied by Customatic for the specific product and installed by an authorized Customatic service provider; use of the product for purposes or in a manner not expressly intended by Customatic as described in this Manual or any other misuse or abuse; storage or use outside of home or other exposure to the elements; dampness; or transportation or other handling by anyone other than Customatic.

EXCLUSIVE LIMITED REMEDY

The sole and exclusive remedy for any item which fails to meet the express written warranty set forth above shall be, at Customatic's option, either repair or replacement of the defective item. Customatic may require reasonable evidence of the existence of a defect, and Customatic customer service staff will discuss specific requirements with the purchaser based on the defects identified by the purchaser. Replacement parts will be provided at no cost to the purchaser, provided that the defective parts are delivered to Customatic, unless Customatic instructs otherwise in the claims process (see below). Subject to advance approval by Customatic, it will also pay reasonable shipping costs for returns requested by Customatic and replacement parts or bedding systems.

CLAIMS PROCESS

Prior to contacting Customatic, please refer to the TROUBLESHOOTING section of this Manual and also ensure that use and maintenance instructions in this Manual have been followed. The following process must be followed to initiate a warranty claim: (1) during the applicable warranty period stated above, contact Customatic customer service to initiate the claim and provide proof of status as the original retail purchaser from an authorized Customatic® products reseller and prior timely registration of the product (see PRODUCT REGISTRATION below); (2) identification of suspected defect and compliance with Customatic requests for documentation or other evidence of the defect, such as return of parts to Customatic, the cost of which will be paid by Customatic if the defect is confirmed by it or inspection by an authorized Customatic service technician or other person approved in writing for that purpose by Customatic; and (3) remedy by Customatic as stated herein.

LIMITATION OF LIABILITY

In no event shall Customatic be liable for incidental or consequential damages of any kind or nature whatsoever caused by or arising out of any product defects, and the sole and exclusive remedy shall be repair or replacement of defective items within warranty to the extent and in the manner provided herein.