Dreame H12 FlexReach Cordless Floor Washer

For Help:

• US & CA: support.na@dreame.tech
• MX: support.mx@dreame.tech

Manufactured by: Dreame Trading (Tianjin) Co., Ltd.

Address: Room 2112-1-1, South District, Finance and Trade Center, No.6975 Yazhou Road, Dongjiang Bonded Port Area, Tianjin Pilot Free Trade Zone, Tianjin, China

Tel: +1 (866) 977-5177

For more information, please visit https://global.dreametech.com

Made in China

Thank you for purchasing the Dreame Cordless Floor Washer.

Scan for Quick Start

Scan the QR code to access the video tutorial and the user manual. Register your Dreame account to receive special offers and updates.

[QR Code for Video Tutorial]

[QR Code for User Manual]

The high-quality product is engineered for optimal performance. If you have any questions on the product, please contact us:

• US & CA: support.na@dreame.tech
• Mexico: support.mx@dreame.tech

IMPORTANT SAFETY INSTRUCTIONS

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

WARNING - To reduce the risk of fire, electric shock, or injury:

• Do not use outdoors. Do not use on wet surfaces during charging.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants.
• Use only as described in this manual. Use only manufacturer's recommended attachments.
• Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle charging base, including charging base plug, and charging base terminals with wet hands.
• Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• To reduce the risk of fire, do not use a flammable or combustible liquid to clean a floor.
• Do not use without water tank and/or filter in place.
• Prevent unintentional starting. Ensure the switch is in the off-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that has the switch on invites accidents.
• Recharge only with the charging base specified by the manufacturer. A charging base that is suitable for one type of appliance may create a risk of fire when used with another one.
• Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.

Additional Safety Precautions:

• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified battery packs may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
• Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C/266°F may cause explosion.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the appliance is maintained.
• Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
• Always turn off this appliance before cleaning and maintenance.
• This appliance contains batteries that are non-replaceable.
• The appliance should be stored, used and charged only in the temperature range of 4°C/39.2°F~40°C/104°F.
• Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
• When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
• Risk of injury. Brush may start unexpectedly. Keep the switch in off position before cleaning or servicing.
• To reduce the risk of fire and electric shock due to internal component damage, use only Dreame cleaning fluid intended for use with this appliance. See the Cleaning Fluid section of this manual.

SAVE THESE INSTRUCTIONS

Household use only.

To reduce the risk of electric shock, the appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.

FCC/IC Compliance:

This device complies with Part 15 of the FCC Rules / Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference. (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following.

Symbols for Direct current (DC) and Alternating current (AC) are indicated.

Packing List

The package includes:

• Handle
• Charging Base
• Main Body
• Cleaning Brush

Floor Washer Components:

[Illustration of Floor Washer with numbered parts]

1. Self-Cleaning Button
2. Mode Switch
3. Power Switch
4. Display Screen
5. Used Water Tank Handle
6. Used Water Tank
7. Roller Brush Cover
8. Roller Brush
9. Roller Brush Handle
10. Clean Water Tank
11. Clean Water Tank Handle

Charging Base Components:

[Illustration of Charging Base with numbered parts]

1. Air-Drying Outlet
2. Accessory Storage Slot
3. Charging Contacts
4. Power Cord

Display Screen Indicators:

[Illustration of Display Screen with numbered icons]

1. Turbo Mode ?
2. Smart Mode ?
3. Drying Mode ☀️
4. Charging Indicator
5. Error Messages:
   • Insufficient clean water ?
   • Used water tank full ⚠️
   • Tube clogged ⚠️
   • Roller brush stuck ⚠️
   • Roller brush and tube dirty ⚠️
6. Dust Concentration & Self-Cleaning/Drying Progress
7. Self-Cleaning Mode ?
8. Battery Indicator ?
9. Suction Mode
10. Quiet Mode ?

Note: The display screen will show an error message if the appliance is not working properly. Please refer to the Error Prompts and Solutions table for assistance. Illustrations are for reference only; the actual product appearance and display screen prevail.

Install the Handle

Insert the end of the handle vertically into the slot on the top of the appliance as indicated until you hear a click.

[Illustration showing handle insertion and click]

Note: To disassemble, insert a hard object into the indicated hole to press the contacts and pull the handle upward simultaneously.

Charging

1. Place the charging base against a wall on level ground and connect it to a power source. Fully charge the appliance before first use.

2. Place the appliance on the charging base. When the number on the display screen reaches 100, the battery is fully charged.

[Illustration showing appliance on charging base connected to power]

Notes:

• If there is no operation within 10 minutes of being fully charged, the appliance will enter sleep mode. Please restart the appliance when you need to use it again.
• To prolong its life, the battery will automatically cool down (for approximately 1 hour) before recharging after the product has been running continuously for a long time.

Switch Modes

Press the mode button to switch modes based on your needs:

• Turbo Mode ?: Maximum suction power and increased water flow for stubborn stains on hard floors.
• Smart Mode ?: The appliance will detect the stain level and intelligently adjust the suction power and water flow accordingly.
• Quiet Mode ?: The appliance will maintain moderate suction power at a low noise level.
• Suction Mode ?: Sucks up a large amount of water from the floor.

Fill the Clean Water Tank

Remove the clean water tank. Open the tank cover and fill the tank with sufficient clean water. Re-install the tank and ensure it clicks into place.

[Illustration showing filling the clean water tank]

Add Cleaning Fluid

WARNING: To reduce the risk of fire and electric shock due to internal component damage, use only Dreame Trading (Tianjin) Co., Ltd. AWH10 cleaning fluid intended for use with the appliance.

1. Remove the seal before use.
2. Measure the floor cleaner with the bottle cap (approximately 10 ml/0.34 fl oz per cap).
3. Pour it into the clean water tank and gently shake to mix it evenly before use.

Note: Do not add any liquids other than the officially-approved cleaner. The cleaner can be available on the official online store.

Start Cleaning

Gently step on the brush cover and recline the appliance backward. Press the power button to start cleaning. Press the mode button to switch modes.

[Illustration showing starting the cleaning process]

Notes:

• Do not vacuum any foamy liquids.
• If the appliance is in the upright position while working, the current task will be suspended.
• The appliance is only suitable for cleaning hard surfaces such as wood floors, marble, and tiles.
• Please press the brush against the floor when using.
• Do not lift or move the appliance while in operation to prevent dirty water from flowing back into the motor.

Empty the Used Water Tank

Pull the tank handle to take out the used water tank. Remove the tank cover and pour out the used water. Re-install the tank and ensure it clicks into place.

[Illustration showing emptying the used water tank]

Self-Cleaning Mode

1. After cleaning, promptly return the appliance to the base and ensure the clean water tank is sufficiently filled.

2. Briefly press the self-cleaning button on the top of the handle to start/stop self-cleaning. Switch the drying mode according to the voice prompts.

3. After self-cleaning is complete, the appliance will automatically enter drying mode; please promptly empty the used water tank. To exit drying mode, press the button.

Drying Mode

1. Press and hold the self-cleaning button for 3 seconds to activate drying mode.

2. The appliance will be charged once drying is completed.

Note: Self-cleaning can be enabled only when the appliance is being charged and the battery level is more than 20%.

Tips

• Turn off the appliance before maintenance. Be careful not to accidentally press the power button.
• Replace parts if needed. The parts must be replaced by those available from the manufacturer or its service agent.
• If the appliance is unused for an extended period, fully charge it, disconnect the power plug, and store it in a cool, dry place away from direct sunlight. Charge the appliance at least once every 3 months to prevent the battery from over-discharging.

Clean the Used Water Tank

1. Pull the tank handle to remove the used water tank.
2. Remove the filter from the tank cover. Lift the cover and pour out the used water.
3. Rinse the tank and tank cover with clean water. Use the provided cleaning brush to scrub the inner walls of the tank.
4. Re-install the filter and tank cover. Then, re-install the used water tank until you hear a click.

[Illustration showing cleaning the used water tank]

Notes:

• If the filter is dirty, rinse it with clean water and dry it completely before use. Replacing the filter every 3 to 6 months is recommended.

Clean the Tube and the Dirt Sensor

Remove the used water tank and gently wipe the tube and the dirt sensor with a wet cloth.

[Illustration showing cleaning the tube and dirt sensor]

Note: Do not rinse the tube or the dirt sensor with water.

Clean the Brush Assembly

1. Pull the handle to remove the roller brush.
2. Detach the handle from the roller brush. Use the provided cleaning brush to clean the roller brush, then rinse the roller brush with clean water and dry it completely.
3. Use a coin to turn the locking knobs on the roller brush cover to detach it.
4. Wipe the suction inlet with a dry cloth or wet tissue. Do not rinse it with water.
5. Re-install the roller brush and handle until you hear a click.
6. Re-lock the brush cover.

[Illustration showing cleaning the brush assembly]

Notes:

• Clean the brush assembly as needed.
• Replacing the roller brush every 3 to 6 months is recommended.

If an error occurs, the appliance will stop working. Please refer to the following table for troubleshooting. If the problem persists, please contact the customer service.

For additional support, please contact us via support.us@dreame.tech Tel: +1 (866) 977-5177

Error Prompts and Solutions

If the appliance is not working properly, the screen display will show an error message. Please refer to the below table to find your solution.

Floor Washer

Charging Base

* The rated input power refers to the power measured during a representative cycle for entering the drying mode.

The built-in lithium-ion battery contains substances that are hazardous to the environment. Before disposing of the battery, make sure the battery is removed by qualified technicians and discarded at an appropriate recycling facility.

• The battery must be removed from the appliance before it is scrapped.
• The appliance must be disconnected from the supply mains when removing the battery.
• The battery is to be disposed of safely.

CAUTION:

• Before removing the battery, disconnect the power and discharge it as much as possible.
• Unneeded batteries should be discarded at an appropriate recycling facility.
• Avoid exposing the battery to high temperatures to prevent the risk of explosion.
• Under abusive conditions, the battery may leak liquid. If contact occurs, rinse with water and seek medical assistance.

Removal Guide:

1. Use tools to remove the display screen.
2. Use tools to remove the screws securing the battery pack cover, and then pry open the cover.
3. Unplug the terminals connecting the battery to the mainboard, and then remove the battery.

1. Dreame is liable to the consumer for any lack of conformity in material or workmanship not detectable at the time of the purchase.
2. Warranty period: please refer to the customer service office for more information. If the territory where the consumer is located has different regulations, local regulations prevail.
3. The warranty will not be applicable in the following cases:
   • Issues due to carelessness, use, or installation that does not comply with the instructions provided by Dreame.
   • Tampering and/or modifications of the product by entities or individuals not expressly authorized by Dreame.
   • Damage due to accidental causes and/or negligence on the part of the consumer, with particular reference to external parts.
   • Parts subject to wear that do not have manufacturing defects.
   • No valid purchasing document (receipt, invoice, or other) is provided to certify the date the product was purchased.
   • The model and/or numbers of the product on the purchase certificate is not consistent with the model and/or numbers shown on the product.
4. For more warranty information, please refer to the official Dreame website: https://global.dreametech.com