Rasonic Washing Machine

Safety Instructions

General Safety

Read the following safety information thoroughly and follow it strictly to minimize the risk of fire or explosion, electric shock and to prevent property damage, personal injury or loss of life. Failing to follow these instructions shall void any warranty.

⚠️ WARNING! This combination of symbol and signal word indicates a potentially dangerous situation which may result in death or serious injuries unless it's avoided.

❗ CAUTION! This combination of symbol and signal word indicates a potentially dangerous situation which may result in slight or minor injuries or damage to property and the environment.

ℹ️ Note! This combination of symbol and signal word indicates a potentially dangerous situation which may result in slight or minor injuries.

⚠️ WARNING! ELECTRIC SHOCK HAZARD

• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
• If the machine is damaged, it must not be operated unless repaired by the manufacturer, its service agent or similarly qualified persons.

Risk to Children

• The appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• Children should be supervised that they do not play with the appliance.
• Children 3 years and under shall be kept away from the appliance or continuously supervised.
• Animals and children may climb into the machine. Check the machine before every operation.
• Do not climb or sit on the appliance.

Installation Location and Surrounding

• All washing and additional substances are to be kept in a safe place out of the reach of children.
• Do not install the machine on a carpet floor. Carpet does not obstruct the openings for washing machines with ventilation openings in the base.
• Keep the appliance clear from heating sources and direct sunlight to avoid plastic and rubber parts to corrode.
• Do not use the appliance in humid environments or rooms containing explosive or caustic gas. In case of water leakage or water splashes let the appliance dry in the open air.
• The appliance must not be installed behind a lockable door, a sliding door or a door with a hinge on the opposite side to that of the appliance.

Temperature and Environment

• Do not operate the machine in rooms with a temperature of below 5°C. This can cause damages to parts of it. If it is unavoidable, make sure to drain the water completely from the appliance after every use (see "Maintenance - Cleaning the drain pump filter") to avoid damages caused by frost.
• Never use flammable sprays or substances in the immediate proximity of the appliance.

Installation Requirements

• Remove all packaging material and transport bolts before using the appliance. Otherwise, serious damage may result.
• This appliance is equipped with a single inlet valve and can be connected to the cold water supply only.
• Mains plug must be accessible after installation.
• Before washing clothes for the first time, the product shall be operated once throughout all the procedures without any clothes inside.
• Do not put any excessively heavy objects on the appliance, like water containers or heating devices.
• The new hose-sets supplied with the appliance are to be used and that old hose-sets should not be reused.
• Max. Inlet water pressure 1 MPa. Min. inlet water pressure 0.1MPa.

Electrical Connection

• Make sure the supply cable is not trapped by the machine, it can get damaged.
• Connect the product to a grounded outlet protected by a fuse complying with the values in the "Technical specifications" table. The grounding installation has to be made by a qualified electrician. Ensure that the machine is installed in accordance with the local regulations.

Electrical Warnings

⚠️ WARNING!

• Don’t use multiple plugs or extension cords.
• The appliance must not have an external switching device such as a timer or connected to a circuit that is regularly switched on and off.
• Do not pull the plug out of the mains outlet if there is flammable gas around.
• Never pull out power plug with wet hands.
• Always pull at the plug, not at the cable.
• Always unplug the appliance if it is not being used.

Water Connections

• Check the connections of the water inlet tubes, the water tap and the outlet hose for possible problems due to changes of water pressure. If the connections loosen or leak, close the water tap and get it repaired. Do not use the appliance before the pipes and hoses are installed properly by qualified persons.
• Door may become very hot during the operation. Keep children and pets far away from the machine while it is operating.
• The water inlet and outlet hoses have to be safely installed and no damaged. Otherwise, water leakage can occur.
• Do not remove the drain pump filter while there is still water in the appliance. Large amount of water can leak out, and there is a risk of scalding due to hot water.

Operation and Maintenance

• Never use any flammable, explosive or toxic solvents. Do not use gasoline and alcohol etc. as detergents. Only select detergents that are suitable for machine washing.
• Make sure that all pockets are emptied. Sharp and rigid items such as coins, brooches, nails, screws, stones etc. may cause serious damages to this machine.
• Remove all objects from pockets such as lighters and matches before use the appliance.
• Thoroughly rinse items that have been washed by hand.
• Items that have been soiled with substances such as cooking oil, acetone, alcohol, petrol, kerosene, spot removers, turpentine, wax and wax removers should be washed in hot with an extra amount of detergent.
• Fabric softeners or similar products should be used as recommended in their instructions.
• Never try to open the door forcefully. The door will unlock shortly after the end of a cycle.
• Do not close the door with excessive force. If it is found difficult to close the door, check if the clothes are properly inserted and distributed.

Transport

• Before Transport: Bolts shall be reinstalled to the machine by a specialized person. Accumulated water shall be drained out of the machine.
• This appliance is heavy. Transport with care. Never hold any protruding part of the machine when lifting. The machine door cannot be used as a handle.

Intended Use

The product is intended only for home use and for textiles in household amounts suitable for machine washing. This appliance is for indoor use only and not intended for built-in use. Only use according to these instructions. The appliance is not intended for commercial use. Any other use is considered as improper use. The producer is not responsible for any damage or injuries that may result of it.

This appliance is intended to be used in household and similar applications such as:

• Staff kitchen areas in shops, offices and other working environments;
• Farm houses;
• By clients in hotels, motels and other residential type environments;
• Bed and breakfast type environments;
• Areas for communal use in blocks of flats or in launderettes.

Environment Protection

From 31 December 2018, the disposal licensing control, import and export permit control and landfill disposal ban in respect of abandoned regulated electrical equipment (REE) have commenced. Any person who is engaged in the storage, treatment, reprocessing or recycling of abandoned REE must obtain a waste disposal licence; a permit is required for the import and export of abandoned REE; and abandoned REE is no longer be accepted for disposal at the landfills and other designated waste disposal facilities (e.g. refuse transfer stations).

Installation

Product Description

Power supply cord

Control panel

Door

Detergent dispenser

Drum

Drain hose

Drain pump filter

ℹ️ Note! The product image is for reference only, refer to real product as standard.

Accessories

• Transport hole plug
• Cold water supply hose
• User manual
• Soundproof Sponge

Installation Area

⚠️ WARNING!

• Stability is important to prevent the product from wandering!
• Make sure that the product should not stand on the power cord.

Before installing the machine, the location characterized as follows shall be selected:

1. Rigid, dry, and level surface
2. Avoid direct sunlight
3. Sufficient ventilation
4. Room temperature is above 5°C
5. Keep far away from the heat sources such as coal or gas.

Unpacking the Washing Machine

⚠️ WARNING!

• Packaging material (e.g. Films, Styrofoam) can be dangerous for children.
• There is a risk of suffocation ! Keep all packaging well away from children.

1. Remove the cardboard box and styrofoam packing.

2. Lift the washing machine and remove the base packing. Make sure the small triangle foam is removed with the bottom one together. If not, lay the unit down with side surface, then remove the small foam from the unit bottom manually.

3. Remove the tape securing the power supply cord and drain hose.

4. Remove the inlet hose from the drum.

Remove Transport Bolts

⚠️ WARNING!

• You must remove the transport bolts from the backside before using the product.
• You'll need the transport bolts again if you move the product, so make sure you keep them in a safe place.

Please take the following steps to remove the bolts:

1. Loosen 4 bolts with spanner and then remove them.
2. Stop the holes with transport hole plugs.
3. Keep the transport bolts properly for future use.

Diagram Description: Loosen the 4 transport bolts with a spanner. Remove the bolts including the rubber parts and keep them for future use. Close the holes using the hole plug.

Levelling the Washing Machine

⚠️ WARNING!

• The lock nuts on all four feet must be screwed tightly against the housing.

1. Loosen the lock nut.

2. Turn the foot until it reaches the floor.

3. Adjust the legs and lock the nuts with a spanner. Make sure the machine is level and steady.

Connect the Water Supply Hose

⚠️ WARNING! To prevent leakage or water stain, follow the instructions in this chapter

• Do not kink, crush or modify water inlet hose.

Diagram Description: Connect the water supply hose to the water inlet valve and a water tap with cold water as indicated.

ℹ️ Note! Connect manually, do not use tools. Check if the connections are tight.

Drain Hose

⚠️ WARNING!

• Do not kink or protract the drain hose.
• Position drain hose properly, otherwise damage might result of water leakage.

There are two ways to place the end of drain hose:

1. Put it into the water trough.
2. Connect it to the branch drain pipe of the trough.

Diagram Description: Water trough.

ℹ️ Note! If the machine has drain hose support, install it like the following.

Diagram Description: Trough, Hose Retainer, Bind. Shows minimum and maximum height for drain hose placement (Min. 60cm, Max. 100cm).

⚠️ WARNING!

• When installing drain hose, fix it properly with a rope.
• If drain hose is too long, do not force it into washing machine as it will cause abnormal noises.

Soundproof Sponge

ℹ️ Note! Make sure to assemble the soundproof sponges, which can effectively reduce the noise caused by the machine while working, in order to provide you with a more peaceful and quiet living environment.

Diagram Description: Shows placement of sponges on the machine base. Two longer sponges and two shorter sponges are applied to the bottom edges.

Operation

Quick Start

❗ CAUTION!

• Before washing, make sure the washing machine is installed properly.
• Your appliance was thoroughly checked before it left the factory. To remove any residual water and to neutralize potential odors, it's recommended to clean your appliance before first use. For this reason, start the Drum Clean without laundry and detergent.

1. Before Washing

Diagram Description: Steps for preparing to wash:

1. Plug in the power.
2. Open the tap.
3. Load the laundry.
4. Add detergent (Prewash, Softener, Main wash compartments shown).
5. Close the drum door.
6. Close the machine door.

ℹ️ Note!

• Detergent need to be added in "case I "after selecting pre-washing for machines with this function.
• Make sure that the drum flaps are properly locked.
• All metal hooks must be properly hooked inside the rear door flap.

Check the drum before each laundry, it must roll smoothly.

2. Washing

Diagram Description: Control panel steps:

1. Power On.
2. Select programme.
3. Select function or remain default settings.
4. Press Start/Pause to start the programme.

ℹ️ Note! Step 3 is optional.

3. After Washing

Buzzer beep and "End" on display.

Before Each Washing

• The ambient temperature of the washing machine should be 5-40°C. If used under 0°C, the inlet valve and draining system may be damaged. If the machine is installed under freezing conditions, it should be transferred to normal ambient temperature to ensure the water supply hose and drain hose can unfreeze before use.
• Check your laundry care labels and the detergent use instructions before wash. Use non-foaming or less-foaming detergent suitable for machine washing properly.

Diagram Description: Laundry preparation steps:

1. Check the care label.
2. Sort laundry according to colour and textile type.
3. Take all items out of the pockets.
4. Tie together long textile strips and belts, close zips and button.
5. Put small items into a laundry bag.
6. Turn easy-pilling and long-pile fabric inside out.

⚠️ WARNING!

• Do not wash articles that have been cleaned in, washed in, soaked in, or dabbed with combustible or explosive substances like wax, oil, paint, gasoline, alcohol, kerosene, and other flammable materials.
• Washing single clothes items may easily create big centrifugal force and cause alarm due to unbalance. Therefore it is suggested to add one or two more laundry items to the wash so that spin can be done smoothly.
• Do not wash, or spin water-proof seats, mats, or clothing.

Detergent Dispenser

Compartments: I Pre Wash detergent, II Main Wash detergent, Softener.

❗ CAUTION!

• Detergent only need to be added in "case I "after selecting pre-washing for machines with this function.
• Do not exceed the "MAX" level mark when filling in detergent, additives or softener.

Diagram Description: Shows the detergent dispenser with compartments labeled "Prewash", "Softener", "Main wash", and "MAX" fill lines.

Detergent Recommendation

ℹ️ Note!

• Agglomerating or ropy detergent or additive can be diluted in water before pouring it into the detergent dispenser, to avoid its inlet to get blocked and thus cause a water overflow.
• Choose the suitable type of detergent to get a maximum of washing performance and a minimum of water and energy consumption.
• To achieve the best cleaning result a proper detergent dosing is important.
• Use a reduced detergent amount if the drum is not filled completely.
• Always adjust the amount of detergent to the water hardness, if your tap water is soft, use less detergent.
• Dose according to how dirty your laundry is, less dirty clothes require less detergent.
• Highly concentrated (compact detergent) requires particularly accurate dosing.

Following symptoms are a sign of detergent overdosing:

• heavy foam formation
• poor washing and rinsing result

Following symptoms are a sign of detergent underdosing:

• laundry turns grey
• built-up of limescale deposits on the drum, the heating element and/or the laundry

Control Panel

Model: RW-A813ST

Diagram Description: The control panel features various program selections (Cotton, Synthetic, Mix, Jeans, Sportswear, 20°C, Baby Care, Drum Clean, Quick 15', Rapid 45', ECO 40-60, Steam, Wool, Rinse & Spin, Spin Only) arranged in a dial. Buttons include Power (ON/OFF), Temp., Spin, Delay, Function, Start/Pause. A digital display shows program status.

1. Power: Switch the product on/off.

2. Start/Pause: Press the button to start or pause the washing cycle.

3. Option: This allows you to select an additional function.

4. Programmes: Available according to the laundry type.

5. Display: The display shows the settings, estimated time remaining, options, and status messages for your washer. The display will remain on through the cycle.

Diagram Description: The display indicators include:

• A Display: Shows Wash Time (e.g., 1:25), End, Delay Time, Error (e.g., E30).
• B Door Lock: Indicates the door is locked.
• C Delay: Indicates delay start is active.
• D Pre Wash: Indicates pre-wash option is selected.
• E Extra Rinse: Indicates extra rinse option is selected.

Washing Programmes Table

Model: RW-A813ST

ℹ️ Note! The parameters in this table are for user's reference only. The actual parameters maybe different with the parameters in above mentioned table.

Programmes

Programmes are available according to the laundry type.

Option

ℹ️ Note! The table shows which cycle offers which options for adjustment.

Other Function

Pre Wash

The Prewash function can get an extra wash before main wash, it is suitable for washing the dust rises to surface of the clothes; You need to put detergent into the Case (I) when select it.

Extra Rinse

The laundry will undergo extra rinse once after you select it.

Delay

Set the Delay function:

1. Select a programme;
2. Press the Delay button to choose the time 0-24H;
3. Press [Start/Pause] to commence the delay operation.

Diagram Description: Shows sequence: Choose the Programme → Delay Setting time → Start.

Cancel the Delay function: Press the [Delay] button until the delay time is 0H. It should be pressed before starting the programme. If the programme already started, should switch off programme to reset a new one.

❗ CAUTION! If there is any break in the power supply while the machine is operating, a special memory stores the selected programme and when the power is restarted, the programme will continue.

Temp. Press the button to regulate the temperature (Cold, 20°C, 40°C, 60°C, 90°C).

Spin Press the button to change the speed. 1300: 0-600-800-1000-1300.

Child Lock

To avoid misoperation by children.

Diagram Description: Shows sequence: Choose the Programme → Start → Press [Spin] and [Delay] 3 sec. till buzzer beep.

ℹ️ Note!

• During the "Child Lock" function is activating, the buzzer will beep, when the buttons are pressed.
• Press the two buttons 3 sec. also to release the function.
• The "Child Lock" will lock all buttons except Power button.
• Cut off the power supply, the kid's protection is to be released.

Mute the buzzer

Diagram Description: Shows sequence: Choose the Programme → Press the button for 3sec., the buzzer is mute.

To activate the buzzer function, press the [Spin] button again for 3 seconds. The setting will be kept until the next reset.

ℹ️ Note! After Muting the buzzer function, the sounds will not be activated any more.

My Cycle

To memory the frequently used programme. After choosing the programme and setting the options, press [Temp.] 3 sec. before start to wash. The default setting programme is Cotton.

Maintenance

Cleaning and Care

⚠️ WARNING! Before your maintenance starts, unplug the machine and close the tap.

Cleaning The Cabinet

Proper maintenance on the washing machine can extend its working life. The surface can be cleaned with diluted non-abrasive neutral detergents when necessary. If there is any water overflow, use the wet cloth to wipe it off immediately. No sharp items are allowed.

ℹ️ Note! Formic acid and its diluted solvents or equivalent are forbidden, such as alcohol, solvents or chemical products, etc.

Cleaning The Drum

The rusts left inside the drum by the metal articles shall be removed immediately with chlorine-free detergents. Never use steel wool or scouring pad.

ℹ️ Note! Don't put laundry in the washing machine during the drum cleaning.

Cleaning the Inlet Filter

ℹ️ Note! Diminishing water flow is a sign that the filter need to be cleaned.

1. Close the tap and remove the water supply hose from it.

2. Clean the filter with a brush.

3. Unscrew the water supply hose from the backside of the machine. Pull out the filter with long nose pliers.

4. Use a brush to clean the filter.

5. Reinstall the filter to the water inlet and reconnect the water supply hose.

6. Clean the inlet filter every 3 months to ensure the normal operation of the appliance.

Diagram Description: Steps for cleaning the inlet filter: 1. Close tap, remove hose. 2. Clean filter with brush. 3. Unscrew hose, pull filter. 4. Clean filter.

Clean The Detergent Dispenser

1. Press down the arrow location on softener cover inside the dispenser drawer.

2. Lift the clip up and take out softener cover and wash all grooves with water.

3. Restore the softener cover and push the drawer onto position.

Diagram Description: Steps for cleaning the detergent dispenser: 1. Pull out the dispenser drawer. 2. Clean the dispenser drawer under water. 3. Insert the dispenser drawer.

ℹ️ Note!

• Do not use abrasive or caustic agents to clean plastic parts.
• Clean the detergent dispenser every 3 months to ensure the normal operation of the appliance.

Cleaning the Drain Pump Filter

⚠️ WARNING!

• Make sure that the machine has finished the washing cycle and is empty. Switch it off and unplug it before cleaning the drain pump filter.
• Be careful of hot water. Allow the water to cool down. Risk of scalding!
• Clean the filter periodically every 3 months to ensure the normal operation of the appliance.

Diagram Description: Steps for cleaning the drain pump filter:

1. Open the lower cover cap.
2. Open the filter by turning to the counter clockwise.
3. Remove extraneous matter.
4. Close the lower cover cap.

Trouble Shooting

The start of the appliance does not work or it stops during operation. First try to find a solution to the problem, if the solutions cannot fix the problem, contact Shun Hing Electric Service Centre Ltd.

Alarm code description:

ℹ️ Note! If the above solutions cannot fix the problem, contact Shun Hing Electric Service Center for checking and repairing.

Transport

⚠️ WARNING! Risk of electric shock

• Never try repair an appliance which is defective of presumed to be defective. You may put your own and future users' lives in danger. Only authorised specialists are allowed to carry out this repair work.
• Improper repair will void the warranty and subsequent damages can't be recogniced!

IMPORTANT STEPS WHEN MOVING THE APPLIANCE

• Unplug the appliance and close the water inlet tap.
• Check, if the door and the detergent dispenser are closed properly.
• Remove the water inlet pipe and the outlet hose from the house installations.
• Let the water drain completely from the appliance.
• Important: Re-install the 4 transport bolts in the back of the appliance.
• This appliance is heavy. Transport with care. Never hold any protruding part of the machine when lifting. The machine door cannot be used as a handle.

Technical Specifications

Diagram Description: Shows a schematic of the washing machine with dimensions labeled W (width), D (depth), and H (height).

Special Avowal

1. The information above has been checked. Our company reserves the hermeneutic power to any printing errors or misunderstanding on the content.
2. If there are technical improvements on the appliance, the operation manual will be updated without any prior notice. The product appearance and colour are subject to the actual appliance.
3. The e-copy of user manual can be sent by e-mail on requested, please call Shun Hing Electric Works & Engineering Co. Ltd. hotline at 2861 2767.

After Sales Services

For any defect, in the judgment of technician from Shun Hing Electric Service Centre Limited, caused under normal use, we are responsible for repairing or replacing parts of the said electrical appliance free of charge within one year guarantee period commencing from the date of purchase. Any defective part which has been replaced shall become our property. Guarantee service does not cover the repair or replacement of accessories, power cord or cabinet, etc. Additional charges shall be levied if services are required.

Please present the official invoice and the guarantee certificate with the sales point's chop or the redemption center's chop for free maintenance. For enquiries, please call Shun Hing Electric Service Centre Limited hotline at 2406 5666.

Turn off the power and contact Shun Hing Electric Service Centre Ltd. as soon as any of the following events occur:

• The circuit breaker frequently trips or the fuse blows regularly.
• If water or foreign objects have accidentally entered the washing machine.
• If there is abnormal sound during operation.

Contact Information

Shun Hing Electric Works & Engineering Co., Ltd

Office: 9/F, Peninsula Centre, 67 Mody Road, Tsimshatsui East, Kowloon, Hong Kong

Tel: (852) 2861 2767 | Fax: (852) 2865 6706

Website: www.rasonic.com | Email: shew@shunhinggroup.com

Shun Hing Electric Service Centre Ltd.

Office: 11th Floor, Shun Hing Centre, 2 Shing Yiu Street, Kwai Chung, New Territories, Hong Kong

Tel: (852) 2406 5666 | Fax: (852) 2408 0316

Website: www.shesc.com

Consumables/Accessories Sales Hotline: Tel: (852) 2406 5666

Customer Service Centres

Hong Kong: 1st Floor, Shun Hing Centre, 2 Shing Yiu Street, Kwai Chung, New Territories, Hong Kong

Tel: (852) 2406 5439 | Fax: (852) 2408 1389

Macau: Avenida de Venceslau de Morais, No. 193-199, 5 Andar-I, EDF. Industrial Nam Leng, Macau

Tel: (853) 2836 2928 | Fax: (853) 2833 6405

For the latest information of Shun Hing Service Centre Ltd, please visit www.shesc.com or call us at our hotline.