Intex PureSpa SB-H10 Owner's Manual

Important Safety Rules

Please read, understand, and follow all instructions carefully before installing and using this product. Keep for future reference.

DANGER

WARNING

GFCI/RCD Test Procedure

This product is provided with a GFCI/RCD located at the end of the power cord. The GFCI/RCD must be tested before each use. Do not use the spa if the GFCI/RCD does not function properly.

  1. Plug the power cord into a grounded electrical socket.
  2. Press the RESET button on the GFCI/RCD.
  3. Turn on the spa electrical equipment.
  4. Press the TEST button on the GFCI/RCD. The GFCI/RCD indicator should turn off and the electrical equipment should shut off. If the GFCI/RCD indicator does not turn off, and the electrical equipment does not shut off, the GFCI/RCD is faulty. Contact a qualified electrician.
  5. Press the RESET button on the GFCI/RCD. The indicator on the GFCI/RCD should turn on. If the GFCI/RCD indicator does not turn on, the GFCI/RCD is faulty. Contact a qualified electrician.

Table of Contents

Product Specifications

Specification 4 Adults 6 Adults
Maximum seating capacity 4 adults 6 adults
Water capacity 210 gal (795 L) 290 gal (1098 L)
Inner/outer diameter 57/77 in (145/196 cm) 65/85 in (165/216 cm)
Height 28 in (71 cm)
Bubble air blower 800 Watts
Filter pump flow rate 460 gal/hr (1,741 L/hr)
Heater power 1,300 Watts / 110-120 V / 60 Hz
Temperature range 68°F – 104°F (20°C – 40°C)
Temperature rise 2-3°F/hr (1-1.5°C/hr)
Number of Bubble Jets 120 (28425/28475) 140 (28427)
Spa tub recommended working air pressure 0.083 bar (1.2 psi)

WARNING: Risk of fire: This product draws a minimum of 13 AMPS. Most household circuits are 15 or 20 AMPS. If the circuit breaker trips, check that no other appliances or large loads are on the same circuit. Never use an extension cord. Unfold the line cord prior to use. Never place the plug on combustible materials.

Note: The spa equipment features a complete grounding system that is also in contact with the spa water. Static electricity may discharge when touching the water. Any electric shock should be investigated by a qualified electrician prior to use of the spa. Unplug the spa until the cause is determined and corrective action is completed.

Set Up

Site preparation and requirements

Additional requirements for indoor installation

Additional requirements for outdoor installation

Setup the spa with at least 2 persons.

  1. Move the entire package to the selected site. Do not drag the spa tub across the ground to avoid damage and leakage.
  2. Open the carton carefully, as this carton can be used to store the spa during long term storage or when not in use.
  3. Lay out all the parts on the ground and make sure all parts are accounted for. For missing or damaged parts, contact the appropriate Intex Service Center.

Safety Sign Card Posting

The Safety Sign card included with the manual shall be posted in an area visible to users to alert them of safety rules and warnings. For replacement, visit www.intexcorp.com. Laminate the printed safety sign copy for protection from the elements.

Spa Control Panel Adjustment

  1. Push the lever down to tilt up the control panel and flip up the panel cover (see drawing 1.1).
  2. To stow the control panel back, push the button located on the back inward while pushing the control panel down (see drawing 1.2).

Inflation

Inflate the Spa Tub Wall

  1. Take out the ground cloth (19) and spread it over the cleared area. Then spread out the spa liner over the ground cloth, pointing the drain valve towards a suitable draining area. Note: Spread the ground cloth with the bubbles facing down.
  2. Flip up the control base side cover (4) to reveal the air blower inflation outlet. Pull out the latch to open the cover, insert the hose adaptor (24) with hose, and reattach the latch to secure the hose adaptor (see drawing 2).
  3. Unscrew the air valve cap on the spa tub to reveal the stem in the up position for inflation. Insert the other end of the inflation hose (7) into the valve and turn to the right to lock it in position (see drawing 3).
  4. Press the [On/Off button] to turn on the control panel buttons first. Press the [Bubble button] to inflate the spa tub wall for 8 to 10 minutes until it is firm to the touch but not hard (see drawings 4 & 5). IMPORTANT: Do not over inflate or use a high-pressure air compressor to inflate.
  5. Press the [On/Off button] again to turn it off. IMPORTANT: To prevent damage to the air blower motor, never block the air blower outlet opening during inflation.
  6. Replace the air valve cap back. The cap is designed to be screwed on and off. Never exert force as this could cause the complete internal inflation system of the valve to come loose. See "Spa Tub Air Valve Fastening" for valve maintenance.
  7. Note: If there is a need to replace the spa tub air pressure release valve core (23) due to wear and tear, use the included wrench (22) to unscrew the core from the valve base. Replace with a new air pressure release valve core. Make sure the core is securely tightened (see drawing 6).

Inflate the Spa Cover Air Bladder

  1. Open the inflation valve and insert the inflation hose (7) into the valve; press to inflate until it is firm to the touch but not hard (see drawing 7).
  2. Disconnect the inflation hose (7) from the air blower inflation outlet and the valve.
  3. Replace the control base inflation latch back; close and recess the inflation valve.
  4. Note: If there is a need to add some air to the spa tub wall or spa cover air bladder after they have been setup, refer to the "Inflate the Spa Tub Wall" and "Inflate the Spa Cover Air Bladder" sections. The cover air bladder is pre-installed inside the spa cover. If it needs to be reinstalled, place the uninflated air bladder inside the spa cover lip before inflating the bladder.

Deflation

For Spa Tub Wall:

  1. Unscrew the cap to reveal the stem, push the stem in and turn 90 degrees right to secure it in the down position (see drawing 8).
  2. Once deflation is completed, push the stem in and turn 90 degrees left to return it to the inflation position.
  3. Replace the cap back.
  4. Note: To deflate the spa tub for storage, see "STORAGE" section.

For Cover Air Bladder:

  1. Pull valve cap out and squeeze the valve at its base until deflated.
  2. Close and recess the valve back.

IMPORTANT: The spa tub inflation/deflation valve incorporates an "air pressure release" function that automatically releases excess air when the spa tub internal pressure is between 1.5 - 2.5 psi (0.103 - 0.172 bar).

Note: If the spa cover air bladder does not fit into the spa tub due to over inflation, release some air from the bladder until it fits.

Spa Control Unit Installation

  1. Connect the spa control unit to the spa tub (see drawing 9). Hand-tighten the connectors securely. Do not use tools to tighten. Note: Never attach external accessories not supplied with the kit to the spa tub or control base unit, as this will void the warranty.
  2. Replace the control base side covers (4) (see drawing 10). CAUTION: Do not sit, lean, cover, or place any objects over the spa control unit.
  3. Attach the two filter cartridge housing assemblies to the two outlet grids on the inside of the spa (lower position, marked "C"). Inflate the spa tub first before installing filter pump fittings. ATTENTION! In order to comply with the requirements of the Virginia Grahame Baker Act, suction outlets cannot be covered while the spa is in use. Accordingly, remove the filter cartridge assemblies and any other spa cleaning attachment from the spa outlets before spa usage (see drawing 11). Re-attach them after usage for water filtration and cleaning.
  4. Before filling with water, ensure the bottom drain valve caps are securely closed on the inside and outside.
  5. Fill the spa tub with freshwater to a level between MIN and MAX marked on the inside of the spa wall. Do not overfill the spa. Note: Never move the spa tub with water inside and/or with the control base attached to the spa, as the spa or control base may be damaged. WARNING: Never pour water with a temperature higher than 104°F (40°C) into the spa directly. It is recommended to fill the spa tub with lukewarm water for quick heating and energy saving.
  6. Place the spa cover and spa air bladder (pre-installed in spa cover) over the spa tub, and make sure the spa cover buckles are locked using the key provided after pulling the buckled straps tight. IMPORTANT: Inspect the spa cover regularly for leak, premature wear and tear, or deterioration. Never use a damaged spa cover.
  7. Ensure the spa is plugged into an electrical socket and press the [On/Off button] to turn on the control panel buttons first. Press the [Heat button] on the control panel to activate the heater, see "Spa Control Panel" operation section.

Operation

Spa Control Unit Panel

A: Heat Button

B: Celsius/Fahrenheit Toggle Button

C: Temperature Increase Button

D: Temperature Decrease Button

E: Water Filter Button

F: Bubble Button

G: LED Display

H: On/Off Button

On/Off Button: Use this button to activate the control unit panel buttons. The light next to the button is green when activated. Press this button to turn off all currently activated functions. Note: The On/Off button may appear as a black button in the center of the control panel.

Heat Button: Use this button to activate the heating system. The pump will heat the spa water until the water temperature reaches the set temperature. When the spa water temperature drops 1.8-3.6°F (1-2°C) below the set temperature, the heating system will restart. When the flame icon on the display is red, the heating system is activated. When the flame icon turns green, the water is at the set temperature. The heating system is at rest, and the filtration system will continue working nonstop. Note: To stop the filtration system while the heater is at rest mode, press the flame button first and then the filter button. Pressing the flame button only while the heater is at rest mode will turn off the heating system only, and the filtration system will operate for another 24 hours before it turns off automatically.

IMPORTANT: The following conditions will lead to slow water heating:

Celsius/Fahrenheit Toggle button: The temperature can be displayed in either Fahrenheit or Celsius. The system's default is Celsius. Note: The default temperature is 68°F (20°C). Temperature adjustment ranges from 68°F (20°C) to 104°F (40°C).

Temperature Adjustment Buttons: Pressing the Temperature Increase or Decrease buttons will cause the LED to flash. When flashing, you can adjust to the desired temperature setting. If you hold these buttons down, the values will rapidly increase or decrease. The new and desired temperature setting will remain on the LED display for 5 seconds to confirm the new value.

Water Filter Button: This button turns the filter pump on and off. If the heating system is activated, the filtration system will automatically start. The water filter icon on the display is green when activated. Note: The built-in hard water treatment function works automatically in conjunction with the filtration system.

Bubble Button: Use this button to activate the massage system, which has a 30-minute auto-shutoff feature. The bubble icon on the display is green when activated. CAUTION: Do not run the Bubble system when the cover is attached, as air can accumulate inside the spa and cause irreparable damage and bodily harm.

LED Display: Once plugged in, the LED displays the current water temperature automatically.

WARNING: NEVER use the spa if the indicated water temperature is more than 40°C (104°F).

LED Code Chart

LED Reading CAUSE SOLUTION
E90 No water flow
  • Turn off and unplug the control unit.
  • Ensure the outlet cover grid is clean and free from obstructions.
  • Clean or replace the cartridge, see Maintenance and Storage section.
  • Ensure the in/outlet connections on the spa tub and filter pump are not blocked.
  • Keep the spa water properly sanitized to ensure a clean and unclogged filter cartridge.
  • If problem persists, contact Intex Service Center.
E94 Water temperature too low
  • If the ambient temperature is below 39°F (4°C), it is recommended not to use the spa.
  • Turn off and unplug the control unit, add some warm water to raise the spa water temperature above 41°F (5°C), then press the [Heat button] to heat up the water to the desired temperature.
  • If problem persists, contact Intex Service Center.
E95 Water temperature too high
  • Turn off and unplug the control unit. When the water has cooled down, plug the GFCI/RCD and restart all over again.
  • Turn the heater off, then press the filter and bubble buttons to lower the water temperature.
  • If problem persists, contact Intex Service Center.
E96 System Error
  • Turn off and unplug the control unit. Plug the GFCI/RCD and restart all over again.
  • If problem persists, contact Intex Service Center.
E97 Dry-fire Protection
  • Contact Intex Service Center.
E99 Water temperature sensor broken
  • Contact Intex Service Center.
END After 72 hours of continuous heating operation, the pump will hibernate automatically. The rapid heating and water filtration functions are disabled. Press the [Bubble button] to re-activate the filter pump.

Maintenance and Chemicals

WARNING: Always unplug this product from the electrical outlet before removing, cleaning, servicing, or making any adjustment to the product.

Water Sanitation

The spa owner must regularly check and keep the spa water sanitized with scheduled maintenance (daily, if necessary). Adding sanitizer and other chemicals will control bacteria and viruses present in the spa water. The maintenance of a proper water balance through appropriate use of sanitizers is the single most important factor in maximizing the life and appearance of the spa tub, as well as ensuring clean, healthy, and safe water. Proper technique is important for water testing and treating the spa water. See your pool/spa professional for chemical, sanitizer, test kits, and testing procedures questions.

CAUTION: ALWAYS FOLLOW THE CHEMICAL MANUFACTURER'S DIRECTIONS, AND THE HEALTH AND HAZARD WARNINGS.

Do not add chemicals if the spa is occupied. This can cause skin or eye irritation. Concentrated chlorine solutions can damage the spa tub. Intex Recreation Corp., Intex Development Co. Ltd., their related companies, authorized agents, and service centers, retailers, or employees are not liable for costs associated with the loss of spa water, chemicals, or water damage.

Maintenance of Spa Water and Cartridge

Protect all spa occupants from possible water-related illnesses by keeping the spa water clean and sanitized. Always practice good hygiene. To ensure proper spa water quality, follow these procedures:

  1. Inspect and clean the filter cartridge once a week, and change the filter cartridge as needed.
    • Unscrew the cartridge housing assembly from the spa tub wall and remove the cartridge (see drawing 12).
    • Use a garden hose to rinse off the cartridge. If the cartridge remains soiled and discolored, it should be replaced. Keep spare cartridges on hand.
    • Reinstall the clean cartridge back into the cartridge housing and replace the cartridge housing assembly back onto the spa tub wall.
  2. Change the spa water every 2-3 months, or if it becomes cloudy and proper water chemistry does not clear it up. See "Spa Tub Drainage" and "Spa Tub Cleaning" sections for details.
  3. Use spa chemicals to maintain proper water chemistry. Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.
  4. All occupants must shower before entering the spa.

Water Chemistry Balance

Maintain the spa water pH level between 7.2 and 7.8, total alkalinity level between 80 and 120 ppm, and free chlorine level between 2 to 4 ppm. Use the included test strips to test the spa water chemistry before each use of the spa and continue to test the water no less than once a week.

The Test Strips can test the "Free Chlorine", "pH", "Total Alkalinity", and "Calcium Hardness" levels at the same time:

  1. Dip the entire strip into the water and remove immediately.
  2. Hold the strip level for 15 seconds. Do not shake excess water from the strip.
  3. Compare the strip pad to the color chart on the packaging label. If necessary, adjust the chemical level in the pool water.

Note: Check the expiry date of the test kit, as test results may be inaccurate if the kit is used after that date.

Low pH will damage the spa tub and pump. Damage resulting from chemical imbalance is not covered by the warranty.

Use the included chemical floater dispenser to administer chlorine [chemical tablet size: less than 1" (2.5 cm) diameter] into the spa water. Add 1 tablet into the dispenser. Always follow the chemical manufacturer's directions. Remove the chemical floater dispenser when the spa is in use.

Never let chlorine come in contact with the spa tub if it is not completely dissolved.

Flush all pipes with treated water by activating the bubble function for an hour a day.

IMPORTANT: Press the [Bubble button] on the spa control panel to turn on the bubble air blower and help dissolve the chemicals into the water. Never mix chemicals together. Add the chemicals to the spa water separately. Thoroughly dissolve each chemical before adding another one to the water.

Spa Water Chemistry and Balance

Preferred Water Chemistry Reading

Minimum Ideal Maximum
Free Chlorine 2 ppm 2 - 4 ppm 5 ppm
pH 7.2 7.2-7.6 7.8
Total Alkalinity (TA) 60 ppm 80 ppm 120 ppm
Calcium Hardness (CaCO3) 100 ppm 150-250 ppm 350 ppm
Saturation Index (SI) -0.3 0 +0.3
Water Temperature 20°C / 68°F 20-40°C/68-104°F 40°C/104°F

Free chlorine: is the chlorine residual present in the spa water.

pH: a value that indicates how acidic or basic the spa water is.

Total Alkalinity (TA): indicates the degree of the water's resistance to pH change. It determines the speed and ease of pH change, so always adjust total alkalinity before adjusting the pH level.

Calcium Hardness (CaCO3): refers to the amount of calcium and magnesium dissolved in the water.

Saturation Index (SI): temperature, calcium hardness concentration, total alkalinity, and pH represent the main factors influencing scale formation. The tendency of water to either form scale or corrode is indicated by the Saturation Index (SI):

SI = pH + TF + CF + AF - 12.1

*Where: TF = Temperature Factor; CF = Calcium Hardness Factor; AF = Total Alkalinity Factor

Water Temperature Calcium Hardness (ppm) Total Alkalinity (ppm)
(°C) (°F) CF TF AF
8 46 0.2 75 1.5 50 1.7
12 54 0.3 100 1.6 75 1.9
16 61 0.4 150 1.8 100 2.0
19 66 0.5 200 1.9 150 2.2
24 75 0.6 250 2.0 200 2.3
29 84 0.7 300 2.1 300 2.5
34 93 0.8 400 2.2 400 2.6
40 104 0.9 500 2.3
1000 2.6

Test the water pH, Temperature, Calcium Hardness, and Total Alkalinity levels. Use the equivalent Factors in the SI equation.

SPA Water Adjustment

How to adjust the spa water chemistry when the levels are off the range. CAUTION: Always follow the chemical manufacturer's directions, and the health and hazard warnings.

Total Alkalinity (TA) Adjustment

Remove the spa cover to aerate the water and use the included test strips to check the chemistry level. Ensure the chlorine level in the water is between 2-4 ppm first, as chlorine will affect the TA test result. If the TA level (and not the pH) is higher than 120 ppm, to lower the TA level, add muriatic acid (hydrochloric acid) or sodium bisulfate. If the TA level is lower than 60 ppm, add sodium bicarbonate.

For example (for 4 adults'), if the TA level is 180 ppm, the desired decrease is 60 ppm; from the chart below, you need to add 0.269 Lb (121 g) of sodium bisulfate or 0.101 qt (96 ml) of muriatic acid.

If the test strip color is between 180 ppm and 240 ppm, and close to 180 ppm, you can also add 0.269 Lb (121 g) of sodium bisulfate or 0.101 qt (96 ml) of muriatic acid.

If the reading is more than 240 ppm, you can add sodium bisulfate or muriatic acid to the water drop by drop until the test strip indicates a 240 ppm reading, then add 0.528 Lb (238 g) of sodium bisulfate or 0.202 qt (192 ml) of muriatic acid.

Note: After adjustment, retest the water after 24 hours and adjust again if necessary.

Lowering Total Alkalinity
Amount of Sodium Bisulfate to lower Total Alkalinity
Desired level 60 ppm 80 ppm 100 ppm 120 ppm 140 ppm
Volume: 210 gal / 795 L 0.269 Lb / 121 g 0.358 Lb / 161 g 0.448 Lb / 202 g 0.528 Lb / 238 g 0.627 Lb / 283 g
Volume: 290 gal / 1098 L 0.368 Lb / 168 g 0.492 Lb / 224 g 0.614 Lb / 279 g 0.737 Lb / 335 g 0.860 Lb / 391 g
Amount of Muriatic Acid to lower Total Alkalinity
Desired level 60 ppm 80 ppm 100 ppm 120 ppm 140 ppm
Volume: 210 gal / 795 L 0.101 qt / 96 mL 0.135 qt / 128 mL 0.169 qt / 160 mL 0.202 qt / 192 mL 0.234 qt / 223 mL
Volume: 290 gal / 1098 L 0.139 qt / 132 mL 0.185 qt / 176 mL 0.232 qt / 220 mL 0.278 qt / 264 mL 0.324 qt / 308 mL

(Muriatic acid: 31.45%)

Raising Total Alkalinity
Amount of Sodium Bicarbonate to raise Total Alkalinity
Desired level 20 ppm 40 ppm 60 ppm 80 ppm
Volume: 210 gal / 795 L 0.059 Lb / 27 g 0.118 Lb / 53 g 0.178 Lb / 80 g 0.237 Lb / 107 g
Volume: 290 gal / 1098 L 0.081 Lb / 37 g 0.162 Lb / 74 g 0.244 Lb / 111 g 0.326 Lb / 148 g

pH Adjustment

After the total alkalinity has been lowered to 120 ppm or raised to 80 ppm and the pH is still high or low, you can adjust it using the following chart.

Lowering pH Using Muriatic Acid
Volume Total Alkalinity 8.4→7.2 7.8→7.2
120 ppm 80 ppm 120 ppm 80 ppm
210 gal (795 L) 0.028 qt / 26 mL 0.018 qt / 18 mL 0.038 qt / 36 mL 0.025 qt / 24 mL
290 gal (1098 L) 0.019 qt / 18 mL 0.013 qt / 12 mL 0.026 qt / 22 mL 0.017 qt / 16 mL
Lowering pH Using Sodium Bisulfate
Volume Total Alkalinity 8.4→7.2 7.8→7.2
120 ppm 80 ppm 120 ppm 80 ppm
210 gal (795 L) 0.071 Lb / 32 g 0.047 Lb / 21 g 0.064 Lb / 29 g 0.043 Lb / 20 g
290 gal (1098 L) 0.081 Lb / 37 g 0.032 Lb / 14 g 0.095 Lb / 43 g 0.059 Lb / 27 g
Raising pH Using Sodium Bicarbonate
Volume Total Alkalinity 8.4→7.2 7.8→7.2
120 ppm 80 ppm 120 ppm 80 ppm
210 gal (795 L) 0.361 Lb / 163 g 0.541 Lb / 243 g 0.737 Lb / 335 g 0.491 Lb / 224 g
290 gal (1098 L) 0.541 Lb / 243 g 0.815 Lb / 370 g 1.105 Lb / 501 g 0.737 Lb / 335 g

Calcium Hardness Adjustment

Use the included test strips to check the water hardness level and adjust it following the chart below.

Lowering Calcium Hardness

If your household water supply is treated with a softener, mix the spa hard water with the soft water according to the water volume ratio chart to lower the calcium hardness:

Initial level Desired level:
1000 ppm 500 ppm 350 ppm 250 ppm
Water Volume Ratio (Vhard water:Vsoft water) 1:9 1:4 2:3 2:5
Lowering Calcium Hardness Using Soft Water
100 ppm
210 gal (795 L) 0.197 Lb / 89 g
290 gal (1098 L) 0.269 Lb / 122 g

WARNING

Muriatic acid is a caustic chemical and liquid solution of sodium bisulfate (NaHSO4) is highly acidic. Handle all chemicals with care and wear extra personnel protective equipment including goggles and gloves. It is very important not to splash acid onto your skin or clothing, or into your eyes.

Maintenance

Spa Tub Drainage

  1. Turn off the spa control unit.
  2. Remove the drain valve cap from outside of the spa tub and attach a garden hose, point the other end of the garden hose to a suitable draining area (see drawing 13).
  3. From inside of the spa tub, open the drain valve cap; water will start flowing out from the garden hose.
  4. When the water stops draining, disconnect the spa control unit from the spa tub wall. Lift the spa tub wall from the side opposite the drain, leading any remaining water to the drain and emptying the spa completely (see drawing 14).
  5. Attach the inflation hose (7) to the air blower inflation outlet on the control unit.
  6. Turn on the spa and press the [Bubble button], aim the inflation hose at the inlets/outlets on the spa tub and spa control unit to dry out any water in the piping system (see drawings 15 & 16).
  7. Use a clean towel to wipe up any remaining water and moisture on the spa tub and spa control unit.
  8. Ensure the spa tub and spa control unit are thoroughly dried. Note: The enclosed plugs (15) can be used to cover the water inlet and outlet connectors from the inside of the spa tub to prevent water from flowing out.

Spa Tub Cleaning

If dirt is visible in the water or water becomes cloudy and proper water chemistry does not clear it up, change the water and clean the spa tub. See "Spa Tub Drainage" section on how to drain the spa. While empty, remove the cartridge housing from inside of the spa tub wall, clean and/or replace the filter cartridge. Use a sponge and mild soap solution to wipe away any soil or stains on the inside of the spa wall. Rinse thoroughly before refilling with clean water. IMPORTANT: Do not use steel wool, hard brushes, or abrasive cleaners.

Biofilm Removal

See your local spa professional for biofilm removal products and advice.

Spa Tub Air Valve Fastening

Check the spa tub air valve for leakage and tightness before use. If air is leaking from the air valve, use the provided wrench (22) to tighten the air valve as follows:

  1. Make sure the spa tub is deflated, open the air valve cap and insert the wrench (22) into the air valve body (see drawing 17).
  2. With one hand, hold the backside of the air valve base from the inside of the spa tub wall and turn the wrench (22) clockwise. IMPORTANT: Never adjust the air valve base when the spa is in use or filled with water. Only use the air valve wrench if the air valve is loose or there is leakage around the air valve base. Do not over-tighten the air valve: over-tightening can damage the valve. Just ensure the air valve is snug and not leaking.

Storage

In regions subject to freezing temperatures, drain, clean, disassemble, and properly store the spa set and related components indoors when the temperature drops below 39°F (4°C).

  1. Drain and clean the spa following the "Spa Tub Drainage" and "Spa Tub Cleaning" sections.
  2. Reverse set up instructions to deflate and disassemble the spa tub, spa control unit, and spa cover air bladder.
  3. To deflate the tub and the cover air bladder:
    • Open the deflation outlet cap (27) with the included bolt wrench (6) (see drawing 18).
    • Insert deflation hose adaptor (28) into the deflation outlet.
    • Insert inflation hose (7) over the deflation hose adaptor (28).
    • Insert the other end of the inflation hose into the tub air valve or cover air bladder valve.
    • Press the [Bubble button] to deflate.
    • When deflation is completed, reverse the above steps and ensure the deflation outlet cap (27) is securely fastened. Caution: Only use for the purpose described in this manual. Keep the inflation hose away from water or small objects when the deflation function is activated to avoid damage to the blower motor.
  4. Make sure all the spa components and accessories are thoroughly clean and dry before storage. Air-dry the spa tub in the sun for an hour before folding.
  5. Fold the spa tub loosely and avoid any sharp corners to prevent damage or leakage to the spa tub liner.
  6. Prepare additional new cartridges for next time use.
  7. Store the spa tub and accessories indoors, temperature controlled, between 32° – 104°F (0° – 40°C), in a suitable storage location.
  8. The original packing can be used for storage.

Troubleshooting

PROBLEM CAUSE SOLUTION
NO DISPLAY/SPA CONTROL UNIT DOES NOT WORK
  • Spa is unplugged or off.
  • Control panel cable plug loose.
  • Power failure.
  • GFCI/RCD tripped.
  • GFCI/RCD broken.
  • Ensure the spa is plugged and switched on.
  • Ensure the control panel cable plug is firmly attached to the control base receptacle.
  • Check power source.
  • Reset the GFCI/RCD.
  • Contact Intex Service Center.
HOUSEHOLD CIRCUIT BREAKER TRIPPED
  • Circuit breaker under rated.
  • Overloaded circuit breaker.
  • An electrical fault in the line.
  • Ensure correct circuit breaker rating.
  • Provide a dedicated circuit breaker feeding the spa electrical outlet only.
  • Contact a qualified electrician to correct the electrical fault.
NOT HEATING PROPERLY
  • Temperature set too low.
  • Dirty filter cartridge.
  • Water temperature decreasing during heater STANDBY mode.
  • Heating element failed.
  • Increase the temperature and attach the spa cover.
  • Clean or replace the filter cartridge in time.
  • If heater is in STANDBY mode, press the flame button twice to heat up the water to the set temperature.
  • Contact Intex Service Center.
BUBBLE AIR BLOWER DOES NOT WORK Air blower pump is too hot.
  • Turn off and unplug the spa. Let it cool down and restart all over again.
  • If problem persists, contact Intex Service Center.
FILTRATION PUMP NOT WORKING
  • Dirty filter cartridge.
  • Filtration inlet and/or outlet clogged.
  • Filter pump motor failed.
  • Clean or replace the filter cartridge in time.
  • Check and clean filtration inlet and outlet regularly.
  • Contact Intex Service Center.
WATER NOT CLEAN
  • Cartridge assembly not properly attached.
  • Insufficient filtering time.
  • Dirty filter cartridge.
  • Improper water maintenance.
  • Filtration inlet and outlet clogged.
  • Ensure the cartridge assembly is properly attached.
  • Increase filtration time.
  • Clean or replace the filter cartridge in time.
  • Keep the spa water properly sanitized. Refer to the chemical manufacturer's instructions.
  • Check and clean filtration inlet and outlet regularly.
PUMP CONNECTORS ARE NOT LEVEL WITH THE SPA CONNECTORS One characteristic of PVC is that it changes shape, which is normal. Elevate the pump with wood or another type of insulated material to bring the pump's connectors level with the spa's connectors.
TUB HAS A STRANGE SHAPE
  • Expanded internal air pressure by strong sunshine.
  • Do not expose the spa to direct sunlight for extended period of time. Check the air pressure and release air if necessary. During very hot weather, you must check to see whether it is necessary to release some air. This is to avoid any possible damage to the tub.
TUB LOSES AIR PRESSURE
  • Air valve cap loose.
  • Air valve base loose.
  • Hole, cut or split on spa tub.
  • Ensure air valve cap is securely closed.
  • Fill up the spa tub with air then make sure the air valve base is tighten, see "Spa Tub Air Valve Fastening" section.
  • Put liquid soap and water in a squirt bottle and spray on seams. If there is a leak, it will bubble. After you find the leak, clean and dry the leaking area, then apply the repair patch that comes with your spa.
LEAKING BETWEEN SPA TUB CONNECTORS AND CONTROL UNIT CONNECTORS
  • Spa control base inlet/outlet connections not securely tight.
  • Spa control base inlet/outlet o-ring missing/dirty.
  • Tighten inlet and outlet connections.
  • Coat the o-ring with petroleum jelly for water proof.
SPA IS TOO NOISY IN FILTRATION MODE ONLY
  • Control base components not securely attached.
  • Control base ground not level and firm.
  • Spa filter motor failed.
  • Remove grid from inside spa with a screwdriver, ensure inlet/outlet O-ring is in place, clean and not damaged.
  • Ensure control panel, back cover, and all inlet/outlet are securely connected.
  • Ensure ground is level, firm and smooth.
  • Replace the failed filter motor with a new one.
AIR PRESSURE IS WEAK DURING INFLATION
  • Hose adaptor o-ring missing.
  • Inflation hose adaptor not securely tighten.
  • Connection between the hose adaptor and blower inflation outlet, and between the inflation hose and inflation valve are loose.
  • Ensure the o-ring is in place.
  • Tighten/reinstall hose adaptor.
  • Finger tighten during inflation.
  • If problem persists, contact Intex Service Center.
AIR BUBBLES ARE NOT AS STRONG AS BEFORE
  • O-ring missing between the control base air outlet and spa tub air inlet connections.
  • Air connection nut is not securely tight.
  • Air bubble channel passage inside the tub broken or leaking.
  • Air blower failure.
  • Ensure the o-ring is in place.
  • Finger tighten all nuts.
  • Use repair patch to repair any puncture.
  • If problem persists, contact Intex Service Center.

IMPORTANT: If you continue to experience difficulty, please contact our Consumer Service Department for assistance. See separate "Authorized Service Centers" sheet.

Filter Pump Motor Disassembly

If there is a need to replace the filter motor (for qualified technician only), follow below steps to disassemble it.

IMPORTANT: You must drain out any remaining water inside the piping system of the control base before replacing any parts.

Tools required: One adjustable wrench and one Philip screwdriver.

Note: The "special wrench tool" is included with the new filter pump motor replacement and not with the spa set.

Warranty

Your PureSpa has been manufactured using the highest quality materials and workmanship. All Intex products have been inspected and found free of defects prior to leaving the factory. This Limited Warranty applies only to the PureSpa listed below.

The provisions of this Limited Warranty apply only to the original purchaser and is not transferable. This Limited Warranty is valid for the period noted below from the date of the initial retail purchase. Keep your original sales receipt with this manual, as proof of purchase will be required and must accompany warranty claims or the Limited Warranty is invalid.

PureSpa Warranty – 1 Year

If a manufacturing defect is found within the periods noted above, please contact the appropriate Intex Service Center listed in the separate "Authorized Service Centers" sheet. The Service Center will determine the validity of the claim. If the Service Center directs you to return the product, please carefully package the product and send with shipping and insurance prepaid to the Service Center. Upon receipt of the returned product, the Intex Service Center will inspect the item and determine the validity of the claim. If the provisions of this warranty cover the item, the item will be repaired or replaced at no charge.

Any and all disputes regarding the provisions of this Limited Warranty shall be brought before an informal dispute settlement board and unless and until the provisions of these paragraphs are carried forth, no civil action may be instituted. The methods and procedures of this settlement board shall be subject to the rules and regulations set forth by the Federal Trade Commission (F.T.C.). IMPLIED WARRANTIES ARE LIMITED TO THE TERMS OF THIS WARRANTY AND IN NO EVENT SHALL INTEX, THEIR AUTHORIZED AGENTS OR EMPLOYEES BE LIABLE TO THE BUYER OR ANY OTHER PARTY FOR DIRECT OR CONSEQUENTIAL DAMAGES OR LIABILITIES. Some states, or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This Limited Warranty does not apply if the products are subject to negligence, abnormal use or operation, accident, improper operation, improper voltage or current contrary to operating instructions, or to damage by circumstances beyond Intex's control, including but not limited to, ordinary wear and tear and damage caused by exposure to fire, flood, freezing, rain, or other external environmental forces. This warranty will become null and void if the PureSpa is used for any commercial purposes. This Limited Warranty applies only to those parts and components sold by Intex. The Limited Warranty does not cover unauthorized alterations, repairs, or disassembly by anyone other than Intex Service Center personnel.

DO NOT GO BACK TO THE PLACE OF PURCHASE FOR RETURN OR REPLACEMENT. IF YOU ARE MISSING PARTS OR NEED ASSISTANCE, PLEASE CALL US TOLL-FREE (FOR U.S. AND CANADIAN RESIDENTS): 1-800-234-6839 OR VISIT OUR WEBSITE: WWW.INTEXCORP.COM.

Proof of Purchase must accompany all returns or the warranty claim will be invalid.

Models: 28427EP, Intex,Intex,Intex,PureSpa,6,Person,Bubble,Massage,Inflatable,Hot,Tub,Spa,Set,Sahara,Tan,Portable,Outdoor,Spa,Plus,Water,Heater,Pump,Foam,Cover,Dispenser,Ball,with,Energy,Efficient,Cover,6,Person,B0DCLLHN2P,B09CSK9TXS,B0D82F3J4J,B07SRVTKLC,B07SRVTV6X,B09CSF2JZG,B0D825S8S4

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