PureSpa™ Greywood Deluxe™ SB-HW20 Owner's Manual

Please read, understand, and follow all instructions carefully before installing and using this product. Keep for future reference.

Important Safety Rules

When installing and using this electrical equipment, basic safety precautions should always be followed.

DANGER

WARNING

Setup

Site preparation and requirements

Additional requirements for indoor installation

Additional requirements for outdoor installation

Setup the spa with at least 2 persons.

  1. Move the entire package to the selected site. Do not drag the spa tub across the ground.
  2. Open the carton carefully. This carton can be used to store the spa during long term storage or when not in use.
  3. Lay out all the parts on the ground and make sure all parts are accounted for. Contact the appropriate Intex Service Center for missing or damaged parts.

Spa Control Panel Charging and Installation

  1. Make sure the back of the control panel (5) and the control base recessed channel surface are clean and dry.
  2. Make sure the control base is plugged in and the RCD tested. Place the control panel (5) on the control base recessed channel to charge the built-in battery. See "Spa Control Panel" operation section for more details.
  3. Once the control panel battery is fully charged, place the control panel on top of the spa tub wall. To remove the control panel, lift the latch while pulling the control panel away from the support stand.

Optional equipotential bonding system

Depending on local building codes and regulations, have a qualified electrician connect the spa equipotential terminal with a conductor (wire) having a nominal cross-sectional area of 2.5 mm² to 6mm² to the household equipotential terminal. (Wire not included)

Inflation

Inflate the Spa Tub Wall

  1. Take out the ground cloth (19) and spread it over the cleared area. Spread out the spa liner over the ground cloth and point the drain valve towards a suitable draining area. Spread the ground cloth with the bubbles facing down.
  2. Flip up the control base side cover (4) to reveal the air blower inflation outlet. Pull out the latch to open the cover, insert the hose adaptor (24) with hose and reattach the latch to the hose adaptor to secure it in place.
  3. Unscrew the air valve cap on the spa tub to reveal the stem. Push the stem in and turn 90 degrees right to secure it in the down position. Insert the other end of the inflation hose (7) into the valve and turn to the right to lock it in position.
  4. Press the button to turn on the control panel. Press the button to inflate the spa tub wall for 8 to 10 minutes until it is firm to the touch but not hard. IMPORTANT: Do not over inflate or use high pressure air compressor to inflate.
  5. Press the button again to turn it off.
  6. Replace the air valve cap back. The cap is designed to be screwed on and off. Never exert force as this could cause the complete internal inflation system of the valve to come loose.
  7. If there is a need to replace the spa tub air pressure release valve core (23), use the included wrench (22) to unscrew the core from the valve base. Insert the replacement core and tighten with the wrench. Make sure the core is securely tightened.

Inflate the Spa Cover Air Bladder

  1. Open the inflation valve and insert the inflation hose (7) into the valve; press to inflate until it is firm to the touch but not hard.
  2. Disconnect the inflation hose (7) from the air blower inflation outlet and the valve.
  3. Replace the control base inflation latch back; close and recess the inflation valve.

Deflation

For Spa Tub Wall:

  1. Unscrew the cap to reveal the stem, push the stem in and turn 90 degrees right to secure it in the down position.
  2. Once deflation is completed, push the stem in and turn 90 degrees left to return it to the inflation position.
  3. Replace the cap back.

For Cover Air Bladder:

  1. Pull valve cap out and squeeze the valve at its base until deflated.
  2. Close and recess the valve back.

IMPORTANT: The spa tub inflation/deflation valve incorporates an "air pressure release" function that automatically releases excess air when the spa tub internal pressure is between 1.5 - 2.5 psi (0.103 - 0.172 bar).

Spa Control Unit Installation

  1. Connect the spa control unit to the spa tub (see drawing 10). Hand-tighten the connectors securely. Do not use tools to tighten. NOTE: Never attach external accessories not supplied with the kit to the spa tub or control base unit, as this will void the warranty.
  2. Replace the control base side covers (4) (see drawing 11). CAUTION: Do not sit, lean, cover or place any objects over the spa control unit.
  3. Attach the filter cartridge housing assembly to the inside of the spa tub outlet grid (lower position) (see drawing 12). Inflate the spa tub first before installing filter pump fittings.
  4. Before filling with water ensure the bottom drain valve caps are securely closed on the inside and outside.
  5. Fill the spa tub with freshwater to a level between MIN and MAX marked on the inside of the spa wall. Do not over fill the spa. Never move the spa tub with water inside and/or with the control base attached to the spa as the spa or control base may be damaged. WARNING: Never pour water with a temperature higher than 40°C (104°F) into the spa directly. It is recommended to fill the spa tub with lukewarm water for quick heating and energy saving.
  6. Place the spa cover and spa air bladder (pre-installed in spa cover) over the spa tub, and make sure the spa cover buckles are locked using the key provided after pulling the buckled straps tight. IMPORTANT: Inspect the spa cover regularly for leak, premature wear and tear or deterioration. Never use a damaged spa cover.
  7. Ensure that the spa base is plugged into a properly located and sized electrical outlet and press the button to turn on the control panel. Press the button on the control panel to activate the heater.

Spa Cover

The attachment buckles of the cover are locking buckles. Two keys are provided. Each buckle is marked with "locked" and "unlocked" symbols. Put the key into the slot on the buckle and turn it to the appropriate position to lock or unlock the buckle respectively. To assure safety from unauthorized access, always put the cover on when spa is not in use and lock all buckles. Always keep the keys out of reach of children. In case you misplace the keys, you can use any similar size flat screwdriver to lock or unlock the buckles. When the spa is being used, the cover should be placed in a clean, dry area. Covers should not be put on wooden tables or wooden decking because of the risk of bleaching the wood. A cover lifter, dedicated support or similar device, is recommended for ensuring that the cover, mostly its side facing the water, does not come into contact with the ground or any other dirty surfaces.

Operation

SPA CONTROL PANEL

A: On/Off Button
B: Lock/Unlock Button
C: Control Panel Battery Indicator
D: Bubble Button
E: Water Filter Button
F: Celsius/Fahrenheit Toggle Button

G: Heat Button
H: Heater Start Timer (HST) Button

I: Heater Duration Timer (HDT) Button
J: Decrease Button
K: Increase Button
L: LED Display

Heater Function Setting Examples

Temp set (°C/°F)HSTHDTAction
40/104000H000HHST & HDT functions are off. Heating system has to be activated manually by pressing button. See “Spa Control Panel” section for details. The heater will continuously heat until the temperature is reached and then hold at that temperature.
40/104000H005HTurn the heater on and set a run time at which point the heater will turn itself off. The heater will continuously heat until the temperature is reached and then hold at that temperature until the 5 hours run time has expired, regardless if the water temperature has reached 40°C/104°F or not.
40/104012H005HTurn the heater on some time into the future to a set temperature and set a run time at which point the heater will turn itself off. The heater will start after 12 hours and continuously heat until the temperature is reached and then hold at that temperature until the 5 hours run time has expired, regardless if the water temperature has reached 40°C/104°F or not.
40/104012H000HTurn the heater on some time (in hours) into the future to a set temperature. The heating system will start after 12 hours, and continuously heat until the water reaches 40°C/104°F and then hold at that temperature. When the spa water temperature drops 1-2°C (1.8-3.6°F) below the set temperature the heating system will restart. When the flame icon on the display is red, the heating system is activated. When the flame icon turns green, the water is at the set temperature. The heating system is at rest and the filtration system will continue working nonstop.

NOTE: Keep the spa control panel within 5m (16ft) range of the control base to ensure good wireless transmission signal.

Minimize Heat Loss and Energy Consumption Advice

  1. Always keep the spa cover on to minimize heat loss during heating of the spa between uses (but not while it is being used). Ensure the cover is fitted tightly, as per manufacturer's instructions to maximize insulation. It shall be recommended that the cover, when not in use, should be kept off the ground to retain its cleanliness (particularly the surface in close proximity to the water spa water surface). The cover should be stored in an appropriate location, where it cannot be damaged, or cause damage.
  2. Check the set water temperature and consider lowering it for the times when the spa will typically not be in use.
  3. Depending on external conditions, consider turning off the heater entirely if not using the spa for an extended period of time (where the spa provides this option, but still maintains residual disinfection/pH-values).
  4. Consider that the comfortable temperature range during use may be lower than the maximum safe temperature.
  5. Use the included insulating ground cloth underneath the spa to minimize heat loss through the bottom of the spa.
  6. Maintain clean filters to preserve appropriate working conditions for the pump and avoid unnecessary water replacement and re-heating.

LED Code Chart

LED ReadingCAUSESOLUTION
E81Transmission signal failure
  • Reset the RCD, restart all over again.
  • Place the control panel within 5 m (16 ft) of the control base unit.
  • Press and hold POWER button for 5 seconds to turn off and charge the panel again.
  • If problem persists, contact Intex Service Center.
E90No water flow
  • Turn off and unplug the control unit.
  • Ensure the outlet cover grid is clean and free from obstructions.
  • Clean or replace the cartridge, see Maintenance and Storage section.
  • Ensure the in/outlet connections on the spa tub and filter pump are not blocked.
  • Keep the spa water properly sanitized to ensure a clean and unclogged filter cartridge.
  • If problem persists, contact Intex Service Center.
E94Water temperature too low
  • If the ambient temperature is below 4°C (39°F), we recommend not to use the spa.
  • Turn off and unplug the control unit, add some warm water to raise the spa water temperature above 5°C (41°F), then press the button to heat up the water to the desired temperature.
  • If problem persists, contact Intex Service Center.
E95Water temperature too high
  • Turn off and unplug the control unit. When the water has cooled down, plug the RCD and restart all over again.
  • Turn the heater off, then press the filter and bubble buttons to lower the water temperature.
  • If problem persists, contact Intex Service Center.
E96System Error
  • Turn off and unplug the control unit. Plug the RCD and restart all over again.
  • If problem persists, contact Intex Service Center.
E97Dry-fire Protection
  • Contact Intex Service Center.
E99Water temperature sensor broken
  • Contact Intex Service Center.
ENDAfter 72 hours of continuous heating operation, the pump will hibernate automatically. The rapid heating function is disabled.Press the button to re-active the filter pump.
BLANKControl panel battery has no power or in "Power Saving Mode" waiting to be placed on the control base recessed channel.
  • Press any button to reactivate the control panel.
  • Reset the RCD, restart all over again and charge the control panel again.
  • Make sure the surface between the back of the control panel and the control base recessed channel is clean, dry and free of obstruction.
  • If problem persists, contact Intex Service Center.

Maintenance and Chemicals

WARNING: Always unplug this product from the electrical outlet before removing, cleaning, servicing or making any adjustment to the product.

Water Sanitation

The spa owner must regularly check and keep the spa water sanitized with scheduled maintenance. Adding sanitizer and other chemicals will control bacteria and viruses present in the spa water. The maintenance of a proper water balance through appropriate use of sanitizers is the single most important factor in maximizing the life and appearance of the spa tub as well as ensuring clean, healthy and safe water. Proper technique is important for water testing and treating the spa water. See your pool/spa professional for chemical, sanitizer, test kits and testing procedures questions. CAUTION: ALWAYS FOLLOW THE CHEMICAL MANUFACTURER'S DIRECTIONS, AND THE HEALTH AND HAZARD WARNINGS.

Do not add chemicals if the spa is occupied. This can cause skin or eye irritation. Concentrated chlorine solutions can damage the spa tub. Intex Recreation Corp., Intex Development Co. Ltd., their related companies, authorized agents and service centers, retailers or employees are not liable for costs associated with the loss of spa water, chemicals or water damage.

Maintenance of Spa Water and Cartridge

Protect all spa occupants from possible water-related illnesses by keeping the spa water clean and sanitized. Always practice good hygiene. To ensure proper spa water quality follow these procedures:

  1. Inspect and clean the filter cartridge every day, and change the filter cartridge every 3 days.
    • Unscrew the cartridge housing assembly from the spa tub wall and remove the cartridge.
    • Use a garden hose to rinse off the cartridge. If the cartridge remains soiled and discolored it should be replaced. Keep spare cartridges on hand.
    • Reinstall the clean cartridge back into the cartridge housing and replace the cartridge housing assembly back onto the spa tub wall.
  2. Change the spa water every 2 weeks. See "Spa Tub Drainage" and "Spa Tub Cleaning" sections for details.
  3. Use spa chemicals to maintain proper water chemistry. Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.
  4. All occupants must shower before entering the spa.

Water Chemistry Balance

Maintain the spa water pH level between 6.8 and 7.6, total alkalinity level between 60 and 120 ppm and free chlorine level between 2 to 4 ppm. Use the included test strips to test the spa water chemistry before each use of the spa and continue to test the water no less than once a week. The Test Strips can test the "Free Chlorine", "pH", "Total Alkalinity" and "Calcium Hardness" levels at the same time:

  1. Dip the entire strip into the water and remove immediately.
  2. Hold the strip level for 15 seconds. Do not shake excess water from the strip.
  3. Compare the strip pad to the color chart on the packaging label. If necessary, adjust the chemical level in the pool water. NOTE: Check the expiry date of the test kit as the test results may be inaccurate if the kit is used after that date. Low pH will damage the spa tub and pump. Damage resulting from chemical imbalance is not covered by the warranty.

Use the included chemical floater dispenser to administer chlorine [chemical tablet size: less than 1" (2.5 cm) diameter] into the spa water. Add 1 tablet into the dispenser. Always follow the chemical manufacturer's directions. Remove the chemical floater dispenser when the spa is in use. Never let chlorine come in contact with the spa tub if it is not completely dissolved. Flush all pipes with treated water by activating the bubble function for an hour a day. IMPORTANT: Press the button on the spa control panel to turn on the bubble air blower and help dissolve the chemicals into the water. Never mix chemicals together. Add the chemicals to the spa water separately. Thoroughly dissolve each chemical before adding another one to the water.

Spa Water Chemistry and Balance

ParameterValue
Water clarityclear view of the bottom
Total Alkalinity (TA) in mg/l60 to 120
Calcium Hardness (CaCO3) in mg/l150 to 250
Colour of the waterno colour should be observed
Turbidity in FNU/NTUmax. 1.5 (preferably less than 0.5)
Nitrate concentration above that of fill water in mg/lmax. difference of 20 compared to the fill water concentration
Total organic carbon (TOC) in mg/lmax. 4.0
Redox potential against Ag/AgCI 3.5 M KCI in mVmin. 650
pH value6.8 to 7.6
Free active chlorine (without cyanuric acid) in mg/l0.3 to 1.5
Bromine in mg/l2.0 to 4.0

When using alternative/additional disinfectants other appropriate parameters may be considered.

Particular care should be taken with chemical treatment of the water with special attention to disinfectant limits and control of pH values. The use of ozone or UV, where applicable, shall always be accompanied by residual disinfection with an oxidising biocide (e.g. Chlorine or Bromine or other biocide products, compatible with manufacturer's recommendations). Improper use of chemicals may result in degradation, damage and other imperfections of the spa surface and other spa components (typically discolouration of materials, corrosion of metal parts).

Free chlorine: is the chlorine residual present in the spa water. Result if too low - Inadequate level of disinfection. Result if too high - cause odor problem, skin & eye irritation, corroded metals and other materials.

pH: a value that indicates how acidic or basic the spa water is. Result if too low - Corroded metals, eye & skin irritation, and destruction of total alkalinity. Result if too high - Scale formation, cloudy water, shorter filter/heater runs, eye & skin irritation, poor chlorine efficiency.

Total Alkalinity (TA): indicates the degree of the water's resistance to pH change. It determines the speed and ease of pH change, so always adjust total alkalinity before adjusting the pH level. Result if too low - Corroded metals, eye & skin irritation. Low alkalinity will cause the pH to be unstable. Result if too high - Scale formation, cloudy water, shorter filter/heater runs, eye & skin irritation, high chlorine demand.

Spa Water Chemistry and Balance (continued)

Calcium Hardness (CaCO3): refers to the amount of calcium and magnesium dissolved in the water. Result if too low - Difficulty balancing water, corrosion of metal components, eye & skin irritation and water foaming. Result if too high - Scale formation, cloudy water, eye & skin irritation, difficulty balancing water and filter/heater inefficiency.

Saturation Index (SI): temperature, calcium hardness concentration, total alkalinity and pH represent the main factors influencing scale formation. The tendency of water to either form scale or corrode is indicated by the Saturation Index (SI): SI = pH+TF+CF+AF-12.1

*Where: TF = Temperature Factor; CF = Calcium Hardness Factor; AF = Total Alkalinity Factor

Water TemperatureTFCalcium Hardness (ppm)CFTotal Alkalinity (ppm)AF
(°C)(°F)
8460.2751.5501.7
12540.31001.6751.9
16610.41501.81002.0
19660.52001.91502.2
24750.62502.02002.3
29840.73002.13002.5
34930.84002.24002.6
401040.95002.35002.8

Test the water pH, Temperature, Calcium Hardness and Total Alkalinity levels. Use the equivalent Factors in the SI equation.

If SI = 0, Balance
If SI > 0, Scaling or cloudy water condition.
If SI < 0, Corrosive to metals or eye & skin irritating condition.
The SI is considered satisfactory if the value is within -0.3 to +0.3 range. Zero being perfect.

SPA Water Adjustment

How to adjust the spa water chemistry when the levels are off the range. CAUTION: Always follow the chemical manufacturer's directions, and the health and hazard warnings.

Total Alkalinity (TA) Adjustment

Remove the spa cover to aerate the water and use the included test strips to check the chemistry level. Ensure the chlorine level in the water is between 2-4 ppm first, as chlorine will affect the TA test result. If the TA level (and not the pH) is higher than 120 ppm, add appropriate chemical product to lower the TA level. If the TA level is lower than 60 ppm, add appropriate chemical product to raise the TA level. NOTE: After adjustment, retest the water after 24 hours and adjust again if necessary.

pH Adjustment

After the total alkalinity has been lowered to 120 ppm or raised to 80 ppm and the pH is still high or low, add appropriate chemical product to adjust the pH level between 6.8 and 7.6.

Calcium Hardness Adjustment

Use the included test strips to check the water hardness level and adjust it with appropriate chemical product. WARNING: Handle all chemicals with care and wear extra personnel protective equipment including goggle and gloves. It is very important not to splash acid onto your skin or clothing, or into your eyes.

Maintenance

Spa Tub Drainage

  1. Turn off the spa control unit.
  2. Connect the drain valve adaptor to a garden hose and point the other end of the garden hose to a suitable draining area.
  3. Remove the drain valve cap from outside of the spa tub and attach the drain valve adaptor to the drain valve.
  4. From inside of the spa tub, open the drain valve cap, water will start flowing out from the garden hose.
  5. When the water stops draining, disconnect the spa control unit from the spa tub wall. Lift the spa tub wall from the side opposite the drain, leading any remaining water to the drain and emptying the spa completely.
  6. Attached the inflation hose (7) to the air blower inflation outlet on the control unit.
  7. Turn on the spa and press the button, aim the inflation hose at the inlet/outlets on the spa tub and spa control unit to dry out any water in the piping system.
  8. Use a clean towel to wipe up any remaining water and moisture on the spa tub and spa control unit.
  9. Ensure the spa tub and spa control unit are thoroughly dried. NOTE: The enclosed plugs (15) can be used to cover the water inlet and outlet connectors from the inside of the spa tub to prevent water from flowing out.

Spa Tub Cleaning

If dirt is visible in the water or water becomes cloudy and proper water chemistry does not clear it up, change the water and clean the spa tub. See "Spa Tub Drainage" section on how to drain the spa. While empty, remove the cartridge housing from inside of the spa tub wall, clean and/or replace the filter cartridge. Use a sponge and mild soap solution to wipe away any soil or stains on the inside of the spa wall. Rinse thoroughly before refilling with clean water. IMPORTANT: Do not use steel wool, hard brushes or abrasive cleaners.

Biofilm Removal

See your local spa professional for biofilm removal products and advice.

Spa Tub Air Valve Fastening

Check the spa tub air valve for leakage and tightness before use. If air is leaking from the air valve, use the provided wrench (22) to tighten the air valve as follow:

  1. Make sure the spa tub is deflated, open the air valve cap and insert the wrench (22) into the air valve body.
  2. With one hand, hold the backside of the air valve base from the inside of the spa tub wall and turn the wrench (22) clockwise. IMPORTANT: Never adjust the air valve base when the spa is in use or filled with water. Only use the air valve wrench if the air valve is loose or there is leakage around air valve base. Do not over tighten the air valve: over tightening can damage the valve. Just ensure the air valve is snug and not leaking.

Spa Cover

Inspect the spa cover regularly for leaks, premature wear and tear, damage, or signs of deterioration. Never use a worn or damaged cover: it will not provide the level of protection required to prevent unsupervised access to the spa by a child. Clean the cover inside and outside periodically using a sponge and a suitable solution that includes adequate disinfection (10 mg per liter of free chlorine). Do not use steel wool, hard brushes or abrasive cleaners.

Storage

In regions subject to freezing temperatures, drain, clean, disassemble and properly store the spa set and related components indoors when the temperature drops below 4°C (39°F).

  1. Drain and clean the spa following the "Spa Tub Drainage" and "Spa Tub Cleaning" sections.
  2. Reverse set up instructions to deflate and disassemble the spa tub, spa control unit and spa cover air bladder.
  3. To deflate the tub and the cover air bladder:
    • Open the deflation outlet cap (27) with the included bolt wrench (6).
    • Insert deflation hose adaptor (28) into the deflation outlet.
    • Insert inflation hose (7) over the deflation hose adaptor (28).
    • Insert the other end of the inflation hose into the tub air valve or cover air bladder valve.
    • Press the air bubble button to deflate.
    • When deflation is completed reverse above steps and ensures the deflation outlet cap (27) is securely fastened. Caution: Only use for the purpose described in this manual. Keep the inflation hose away from water or small objects when the deflation function is activated to avoid damage to the blower motor.
  4. Make sure all the spa components and accessories are thoroughly clean and dry before storage. Air-dry the spa tub in the sun for an hour before folding.
  5. Fold the spa tub loosely and avoid any sharp corners to prevent damage or leakage to the spa tub liner.
  6. Prepare additional new cartridges for next time use.
  7. Store the spa tub and accessories indoors, in a dry, temperature controlled, between 0° – 40°C (32° – 104°F), storage location.
  8. The original packing can be used for storage.

Troubleshooting

PROBLEMCAUSESOLUTION
NO DISPLAY/SPA CONTROL UNIT DOES NOT WORK
  • Spa is unplugged or off.
  • Control panel cable plug loose.
  • Power failure.
  • RCD tripped.
  • RCD broken.
  • Ensure the spa is plugged and switched on.
  • Ensure the control panel cable plug is firmly attached to the control base receptacle.
  • Check power source.
  • Reset the RCD.
  • Contact Intex Service Center.
HOUSEHOLD CIRCUIT BREAKER TRIPPED
  • Circuit breaker under rated.
  • Overloaded circuit breaker.
  • An electrical fault in the line.
  • Ensure correct circuit breaker rating.
  • Provide a dedicated circuit breaker feeding the spa electrical outlet only.
  • Contact a qualify electrician to correct the electrical fault.
NOT HEATING PROPERLY
  • Temperature set too low.
  • Dirty filter cartridge.
  • Water temperature decreasing during heater STANDBY mode.
  • Heating element failed.
  • Increase the temperature and attach the spa cover.
  • Clean or replace the filter cartridge in time.
  • If heater is in STANDBY mode, press the flame button twice to heat up the water to the set temperature.
  • Contact Intex Service Center.
BUBBLE AIR BLOWER DOES NOT WORK
  • Air blower pump is too hot.
  • Turn off and unplug the spa. Let it cool down and restart all over again.
  • If problem persists, contact Intex Service Center.
FILTRATION PUMP NOT WORKING
  • Dirty filter cartridge.
  • Filtration inlet and/or outlet clogged.
  • Filter pump motor failed.
  • Clean or replace the filter cartridge in time.
  • Check and clean filtration inlet and outlet regularly.
  • Contact Intex Service Center.
WATER NOT CLEAN
  • Cartridge assembly not properly attached.
  • Insufficient filtering time.
  • Dirty filter cartridge.
  • Improper water maintenance.
  • Filtration inlet and outlet clogged.
  • Ensure the cartridge assembly is properly attached.
  • Increase filtration time.
  • Clean or replace the filter cartridge in time.
  • Keep the spa water properly sanitized. Refer to the chemical manufacturer's instructions.
  • Check and clean filtration inlet and outlet regularly.
PUMP CONNECTORS ARE NOT LEVEL WITH THE SPA CONNECTORS
  • Expanded internal air pressure by strong sunshine.
  • Elevate the pump with wood or another type of insulated material to bring the pump's connectors level with the spa's connectors.
TUB HAS A STRANGE SHAPE
  • One characteristic of PVC is that it changes shape, which is normal.
  • Do not expose the spa to direct sunlight for extended period of time. Check the air pressure and release air if necessary. During very hot weather, you must check to see whether it is necessary to release some air. This is to avoid any possible damage to the tub.
TUB LOSES AIR PRESSURE
  • Air valve cap loose.
  • Air valve base loose.
  • Hole, cut or split on spa tub.
  • Ensure air valve cap is securely closed.
  • Fill up the spa tub with air then make sure the air valve base is tighten, see "Spa Tub Air Valve Fastening" section.
  • Put liquid soap and water in a squirt bottle and spray on seams. If there is a leak it will bubble. After you find the leak, clean and dry the leaking area, then apply the repair patch that comes with your spa.
LEAKING BETWEEN SPA TUB CONNECTORS AND CONTROL UNIT CONNECTORS
  • Spa control base inlet/outlet connections not securely tight.
  • Spa control base inlet/outlet o-ring missing/dirty.
  • Tighten inlet and outlet connections.
  • Coat the o-ring with petroleum jelly for water proof.
  • Remove grid from inside spa with a screwdriver, ensure inlet/outlet O-ring is in place, clean and not damaged.
SPA IS TOO NOISY IN FILTRATION MODE ONLY
  • Control base components not securely attached.
  • Control base ground not level and firm.
  • Spa filter motor failed.
  • Ensure control panel, back cover and all inlet/outlet are securely connected.
  • Ensure ground is level, firm and smooth.
  • Replace the failed filter motor with a new one.
AIR PRESSURE IS WEAK DURING INFLATION
  • Hose adaptor o-ring missing.
  • Inflation hose adaptor not securely tighten.
  • Connection between the hose adaptor and blower inflation outlet, and between the inflation hose and inflation valve are loose.
  • Air blower failure.
  • Ensure the o-ring is in place.
  • Tighten/reinstall hose adaptor.
  • Finger tighten during inflation.
  • If problem persists, contact Intex Service Center.
AIR BUBBLES ARE NOT AS STRONG AS BEFORE
  • O-ring missing between the control base air outlet and spa tub air inlet connections.
  • Air connection nut is not securely tight.
  • Air bubble channel passage inside the tub broken or leaking.
  • Air blower failure.
  • Ensure the o-ring is in place.
  • Finger tighten all nuts.
  • Use repair patch to repair any puncture.
  • If problem persists, contact Intex Service Center.

If you continue to experience difficulty, please contact our Consumer Service Department for assistance. See separate "Authorized Service Centers" sheet.

Filter Pump Motor Disassembly

If there is a need to replace the filter motor (for qualified technician only), follow below steps to disassemble it.

IMPORTANT: You must drain out any remaining water inside the piping system of the control base before replacing any parts.

Tools required: One adjustable wrench and one Philip screwdriver.

NOTE: The "special wrench tool" is included with the new filter pump motor replacement and not with the spa set.

Warranty

Your PureSpa has been manufactured using the highest quality materials and workmanship. All Intex products have been inspected and found free of defects prior to leaving the factory. This limited warranty applies only to the PureSpa only.

This limited warranty is in addition to, and not a substitute for, your legal rights and remedies. To the extent that this warranty is inconsistent with any of your legal rights, they take priority. For example, consumer laws across the European Union provide statutory warranty rights in addition to the coverage you receive from this limited warranty: for information on EU-wide consumer laws, please visit the European Consumer Center website at http://ec.europa.eu/consumers/ecc/contact_en/htm.

The provisions of this limited warranty apply only to the original purchaser and are not transferable. This limited warranty is valid for a period of one (1) year from the date of the initial retail purchase. Keep your original sales receipt with this document, as proof of purchase will be required and must accompany warranty claims or the limited warranty will be invalid.

PureSpa Warranty - 1 Year

If you find a manufacturing defect in the PureSpa during the warranty period, please contact the appropriate Intex Service Center listed in the separate "Authorized Service Centers" sheet. If the item is returned as directed by the Intex Service Center, the Service Center will inspect the item and determine the validity of the claim. If the item is covered by the provisions of the warranty, the item will be repaired or replaced, with the same or comparable item (at Intex's choice) at no charge to you.

Other than this warranty, and other legal rights in your country, no further warranties are implied. To the extent possibly in your country, in no event shall Intex be liable to you or any third party for direct or consequential damages arising out of the use of your PureSpa, or Intex or its agents' and employees' actions (including the manufacture of the product). If your country does not allow the exclusion or limitation of incidental or consequential damages, this limitation or exclusion does not apply to you.

You should note that this limited warranty does not apply in the following circumstances:

The costs associated with the loss of pool water, chemicals or water damage are not covered by this warranty. Injury or damage to any property or person is not covered by this warranty.

Read the owner's manual carefully and follow all instructions regarding proper operation and maintenance of your PureSpa. Always inspect your product prior to use. This limited warranty will be void if use instructions are not followed.

Models: PureSpa, Greywood Deluxe, SB-HW20

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