iSolarCloud APP Commissioning Guide
Disclaimer
The material in this document has been prepared by Sungrow Australia Group Pty. Ltd. ABN 76 168 258 679 and is intended as a guideline to assist solar installers for troubleshooting. It is not a statement or advice on any of the Electrical or Solar Industry standards or guidelines. Please observe all OH&S regulations when working on Sungrow equipment.
| Version | Revision History | Created and Review by | Date |
|---|---|---|---|
| 1.0 | Issued for Approval | Service Team (Australia) | 04th Jan 2021 |
| 1.1 | Issued for Revision | Service Team (Australia) | 20th May 2021 |
This document only applies to all Sungrow inverters for monitoring solutions.
The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are several factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Sungrow Power may change to this document without notice as we continuously improving our services.
If you have any questions relation to iSolarCloud commissioning procedures, please take photos if you are on site and contact Sungrow Service Department on 1800 786 476 or email to service@sungrowpower.com.au, Monday- Friday 9am - 5pm (AEDT).
1. Download iSolarCloud App
Search iSolarCloud in App Store or Google Play Store or scan the QR code below to download and install iSolarCloud on the mobile.
[QR Code for iSolarCloud App Download]
2. Server Selection
On opening iSolarCloud, a prompt will appear to switch servers. Click on "Switch" [Switch button] and then select Australian Server. This will update the app server and automatically go back to the login page.
[Screenshot showing the login screen with fields for Account and Password, Login, Register, Forgot Password buttons, and a 'Select Server' dropdown with options like 'Chinese Server', 'International Server', 'European Server', 'Australian Server', 'Custom...']
This can also be checked and changed by clicking "Select Server" [Select Server button] under settings.
3. Register an Account
Click REGISTER [REGISTER button] to create a new account. Then, a user registration page will be shown on the screen where the server and account type can be selected.
[Screenshot showing a user registration page with Account Type selection: 'Distributor/Installer' and 'End User', and server selection.]
Select Australian server and choose the relevant account type to register an account.
3.1 The account type for Distributor/ Installer
The installer or retailer can select the account type for Distributor/ Installer. Put in the email address and send verification code [Send Verification Code button]. Finished the blanks as required, tick Accept Privacy Policy [Accept Privacy Policy checkbox] and click Register [Register button]. After, a reminding for registration successful will show up and click Proceed to Log in [Proceed to Log in button]. From the log-in page, put in the email address and the password set previously to log in the account.
[Screenshot showing a Distributor/Installer registration form with fields for Email, Verification Code, Country, Time Zone, Phone Number, Company Name, Organization Code, and Privacy Policy acceptance.]
[Screenshot showing a "Registration Successful" message with a "Proceed to Login" button.]
3.2 The Organization Code for Distributor/ Installer Account
After logging in as an installer account, click More [More button] at the bottom. Then click Profile [Profile menu item], and Organization Code could be found under organization information. This code is for the installer / retailer to better manage the plants. By adding this code under the customer account, the installer/ retailer can also get the customer's plant shown in the installer's account. Alternatively, this code can be used to share it with a lower-level account to gain access to all their plants. By clicking the plant, the installer can access the customer's account to check the working status of the inverter.
[Screenshot showing the 'More' menu, then 'Profile' screen, and within 'Profile', the 'Organization Information' section displaying 'Organization Code: AUSKDYME'.]
3.3 The account type for End user
The owner of the inverter normally chooses the End User option. After filling the email, a verification code can be requested, and the other relevant details can be entered. Compared to Distributor/ Installer Account, the End User account does not have organization code.
[Screenshot showing an End User registration form with fields for Email, Verification Code, Country, Time Zone, and Privacy Policy acceptance.]
[Screenshot showing a privacy policy agreement screen with "AGREE" and "DISAGREE" buttons.]
[Screenshot showing the 'Profile' screen for an End User, displaying 'Basic Information' and 'User ID'.]
4. Plant Creation
4.1 Initial Configuration
To create a plant, open iSolarCloud, login to the account and click the "+" [Add icon] on top right corner. Select the relevant plant type and then the inverter type.
[Screenshot showing 'SELECT PLANT TYPE' with options 'RESIDENTIAL' and 'COMMERCIAL', and 'SELECT INVERTER TYPE' with options 'PV' and 'HYBRID'.]
Next step will be to scan the communication module connected to the inverter. Various communication modules include V312 Wi-Fi dongle, Wi-Net Dongle, EyeM4, Logger1000, etc. In this document, the steps to configure a V312 Wi-Fi dongle are shown. For other setups, please refer to the relevant documents below.
- Wi-Net Configuration
- Logger1000 / EyeM4 (Wi-Fi & 4G) Configuration
Once the dongle is scanned, the app will request to connect to the SG Wi-Fi signal. If the SN is input manually, select the WLAN for V312 and Ethernet for E-Net.
[Screenshot showing 'SCAN QR CODE' with a QR code area and 'Manually' [Manually button] option. Below it, 'SELECT YOUR SETUP' with 'WLAN' and 'ETHERNET' options. Further right, 'CONNECT YOUR INVERTER' showing a serial number field.]
For WLAN, open the WiFi settings on the mobile, and join the SG signal. The password should be the same as the serial number of the WiFi dongle (if required). There will be a tick [Success indicator] in front of the SG signal if successfully joined -> Go back to iSolarCloud and click Next [Next button] -> Select the local network shown on the list and put in the password.
[Screenshot showing mobile WiFi settings with 'SG-A19****1172' selected and a success message 'SUCCESSFULLY CONNECTED'.]
[Screenshot showing 'SELECT LOCAL NETWORK' with a list of available WLAN networks and a password input field.]
4.2 Plant Configuration
After clicking Next [Next button] on Add inverter page, the Configure Plant page will be shown up. If location service was allowed for iSolarCloud app, the plant location will be filled in automatically. Finished all the blanks as required and click next [Next button].
[Screenshot showing 'CONFIGURE PLANT' page with fields for Plant Name, Country/Region, Time Zone, Plant Address, Postal Code, and Grid-connected Date.]
4.3 Tariff Configuration
In Configure Tariff page, put in the tariff values provided by local grid company. If there are different prices for peak period or other periods, iSolarCloud also supports to provide more than one special periods for special prices. Turn on the button of Time-of-Use Tariff [Time-of-Use Tariff toggle], click Add Time-of-Use Tariff [Add Time-of-Use Tariff button], and put in the price, start time and end time for Time Segment.
[Screenshot showing 'CONFIGURE TARIFF' page with fields for Unit, Feed-in Tariff, Consumption Tariff, and a toggle for 'Time-of-Use Tariff'.]
[Screenshot showing 'ADD TIME SEGMENT' with fields for Price, Start Time, and End Time.]
After that click confirm [Confirm button]. If more time segments need to be added, just need to repeat the previous process. The price for other periods could be set by clicking other time, putting in the price and confirm. After that, click Next [Next button].
4.4 Put in the Organization Code or End-user Email Address
If the plant is created by an end-user account, it will require to put in the organization code of the installer or distributor, and return back to Dashboard [Dashboard button]. If the plant is created by an installer account, the end-user email address needs to be put in.
[Screenshot showing 'CONNECT INSTALLER' with an 'Organization Code' field.]
[Screenshot showing 'CONNECT PLANT OWNER' with an 'Email' field.]
[Screenshot showing 'COMPLETED' with a success message and buttons for 'PDF REPORT', 'NEXT', and 'DASHBOARD'.]
If the end user does not already have an account, they will then receive an email with the login details which they can use to login and access the plant.
[Screenshot of an email notification: "Reminder of creating plant", with iSolarCloud logo, welcome message, account details (email, password), and links for personal assistance and mobile app access.]
5. WiFi Configuration
1) Insert WiFi dongle to the inverter and wait until the first LED light which labelled as "RUN" turns on.
2) In mobile WiFi settings, search for the WiFi “SG-XXXXXXXX” and connect. If a password required, use the serial number of the dongle as the password.
3) Choose either Method 1 or Method 2 below to complete WiFi configuration
4) After connecting successful, all three LED lights on WiFi dongle should be on.
Method 1
Open iSolarCloud -> click the [Menu icon] -> select "WLAN Configuration" -> Scan the QR code on the WiFi dongle -> select the WiFi network and put in the password.
[Screenshot showing mobile WiFi settings with 'SG-B19****0056' selected.]
[Screenshot showing 'SCAN QR CODE' and 'SELECT LOCAL NETWORK' screens.]
Method 2
Open iSolarCloud -> Local Access -> WLAN -> Login inverter with the account "admin" and password "pw8888" -> WLAN Configuration -> select the WiFi network and put in the password.
[Screenshot showing the iSolarCloud app menu with 'Local Access' and 'WLAN Configuration' highlighted.]
[Screenshot showing 'SCAN QR CODE' and 'SELECT LOCAL NETWORK' screens.]
6. Common Issue
6.1. Cannot Connect to SG Signal
It could happen sometimes that the mobile cannot join the SG signal of the dongle when doing WiFi configuration.
[Screenshot of a mobile alert: "Unable to join 'SG-B20****0854'. The network is temporarily unavailable. Try again later." with an "OK" button.]
The reason for the problem is that the signal has been occupied by another device. In this case, it is necessary to check if the dongle is already connected with another mobile device such as iPad. After disconnecting the connection, try to connect to the SG network again.
6.2. Resume Commissioning
Sometimes when creating the plant on the iSolarCloud, the process might be stuck in resume commissioning. The reason for this is that the WiFi configuration has not been done properly. Often when the router's signal strength is weak (far away or several obstacles), the inverter can disconnect hence, showing resume commissioning. Also, the router must be able to access the internet normally. To rectify the issue, remove the WiFi dongle from the inverter and plug it in again. Then redo the WiFi configuration as per Section 4 in this document. To log out the app, follow the steps below.
[Screenshot showing the iSolarCloud app menu with 'Account and Security' and 'Settings' highlighted, and a 'LOGOUT' button at the bottom.]
