Quick User Guide

3.1 Login Interface

3.1.1 Server Setting

When you first access the APP, a server selection box will pop up. Tap "Confirm" to connect the current address displayed on the screen, or tap "Switch" to select another one.

It is recommended that mainland China user select "Chinese server", European and African users select "European server", and users in the other regions select "International server".

• ? The service address accessed by the APP must be the same as that accessed by the Logger, and communication failure will occur if otherwise. If there are any problems, contact SUNGROW.

Users can switch the service address according to demands.

Procedure

1. Tap the ⚙️ icon in the upper right corner of the login screen.
2. Tap "Select server".
3. Select the corresponding service address.

3.1.2 Help

Tap the button ... in the upper right corner of the login screen to view the corresponding user manual, FAQs, terms of service, etc.

3.2 Remote Monitoring

This section describes how to register an account, log into the iSolarCloud APP via the account and password, view plant information and set plant parameters.

3.2.1 Account Registration

Prerequisites

The service address is set to "European server" or "International server".

Introduction

The account distinguishes two user groups: end user and distributor/installer. The end user can view plant information, create plants, set parameters, share plants, etc. The distributor/installer can help the end user to create plants, manage, install, or maintain plants, and manage users and organizations.

Procedure

1. Tap "Register" to enter the registration screen.
2. Select "End user" or "Distributor/installer" to enter the corresponding screen.
3. Fill in the registration information, including select server, email, verification code, password, confirm password, country (region), and time zone. The distributor/installer further has the permission to fill in the company name and the code of upper level distributor/installer.
4. Tick "Accept privacy protocol" and tap "Register", to finish the registration operation.

• European users and African users select "European server". Users other than mainland China users, European users and African users select "International server".
• At present, users selecting "Chinese server" cannot register accounts.
• The code of upper level distributor/installer can be obtained from the upper level distributor/installer. Only when your organization belongs to the upper level distributor/installer organization, can you fill in the corresponding code.
• When the country (region) is set to Brazil or Mexico, the field code of upper level distributor/installer must be filled in.

3.2.2 Login via Account

Prerequisites

• The iSolarCloud APP has been installed.
• You have already registered an account or have got the account and password from the distributor/installer or SUNGROW.

Procedure

1. Enter the account and password on the login screen.
2. Tap "Login" to enter the home screen.

In case you log into the APP for the first time, or the distributor/installer has not created plants for the end user, the home screen is as the following Fig 3-1(Left). If you have created plants, the home screen is as the following Fig 3-1 (Right). For description of the home screen, refer to Table 3-1.

3.2.3 Wi-Fi Configuration

The WiFi module can be connected to the home network, so that the inverter can communicate with the iSolarCloud server. Users can view inverter data or send instructions to control the inverter through the APP.

Prerequisites

• You have already got the account and password from the distributor/installer or SUNGROW.
• The inverter has been connected with the WiFi wireless communication module researched by SUNGROW.
• You have got the Wi-Fi name and password of the home network.

Procedure

1. Enter the account and password on the login screen and tap "Login", to enter the APP home screen.
2. Tap "Me" on the navigation bar to enter the corresponding setting screen.
3. Tap "Wi-Fi config" to enter the corresponding screen.
4. Connect to the inverter Wi-Fi. For Android system, tap "Settings" to automatically enter the wireless network screen. For iOS system, manually switch to "Settings-WLAN". Select the inverter Wi-Fi named in the form of "SG-WiFi module serial number", where the serial number can be found on the side of the WiFi module.
5. Prompt information will pop up once you successfully connect to the inverter Wi-Fi.
6. Tap "Next" at the lower part of the screen to connect the inverter to the home network. Select the home network Wi-Fi and enter the password. The symbol "✓" indicates a successful connection to the home network Wi-Fi.
7. Tap "Next", and information indicating a successful connection to the home network will pop up. Tap "Complete" to finish the Wi-Fi configuration.

• Alternatively, you can tap the ⚙️ icon in the upper right corner on the login screen and select Wi-Fi configuration to configure the Wi-Fi.
• Disconnect the mobile phone from the inverter Wi-Fi to ensure the phone can normally access the Internet. Then connect the mobile phone to the home network, or enable the "Mobile data".

3.2.4 Creating Plant

This section describes the procedure of creating plants (adding Wi-Fi communication devices) through the APP. The procedure of adding Logger1000, Logger3000, Eye communication device, and inverter is the same as that of the adding Wi-Fi communication device, but the screens are somewhat different. The actual screens prevail.

Prerequisites

• You have already got the account and password from the distributor/installer or SUNGROW.
• The inverter is normally connected to the communication device researched by SUNGROW.

Introduction

The end user assigns the plant to the distributor/installer for management and gets the distributor/installer code from the distributor/installer. The distributor/installer who creates a plant for the end user needs to get the end user's phone number or e-mail address.

• ? In creating a plant, the mobile phone number/e-mail address is required, and each number/e-mail address can be registered only once.

Procedure

1. Enter the account and password on the login screen and tap "Login", to enter the APP home screen.
2. If there is no plant, tap "Create power plant"; and if there are plants, tap the ➕ icon in the upper right corner to enter the creating screen.
3. Tap "Add device" to add a device by scanning the QR code on the device or manually entering the device serial number, and tap "Confirm" to enter the device list screen.
4. Tap "Next" to fill in the plant information (see Table 3-2).

• Note: * indicates fields that must be filled in.
• ** Applicable only to residential energy storage plant and microgrid.
• *** Indicates fields that must be filled in for distributor/installer.

The distributor/installer code must be filled in if the parameter "country (region)" is set to Brazil.

1. Tap "Complete" to finish plant creating.
2. Return to the APP home screen on which information of the newly created plant will be displayed.

3.2.5 Sharing and Deleting Plant

This section describes how to share and delete plants.

Plant sharing

End user can assign plants to other end users or distributor/installer for management.

Prerequisites

The end user has the permission to share plants, but the distributor/installer does not have the permission.

Procedure

1. Select a to-be-shared plant on the home screen, swiping left (iOS) or pressing and holding (Android).
2. Tap the ? icon (iOS) or "Share" (Android) to enter the "Share plant" screen.
3. Tap "ADD Share" to enter the corresponding screen. Type of users to which plants are shared and corresponding permissions are shown in the following Table 3-3.

1. Tap "Confirm", after which the added new information will be displayed on the plant sharing screen.

Plant deletion

Delete the plant when it is connected abnormally or the corresponding onsite plant has been shut down.

Prerequisites

End user has the permission of deleting plants, and distributor/installer can delete plants assigned to the distributor/installer for management.

Procedure

1. Select a to-be-deleted plant on the home screen, swiping left (iOS) or pressing and holding (Android).
2. Tap the ?️ icon (iOS) or "Delete" (Android), to delete the plant.

3.2.6 Viewing Plant Information

This section describes how to view power generation information and information of plant devices.

• ? Parameters displayed may vary with plant types, and actual screens prevail. Description is given by using residential PV plant as an example.

Plant information

1. Tap a plant listed on the home screen to enter the plant detail screen. You will enter the "Device" tab by default.
2. Switch to "Overview" tab, and you can view power generation information of the plant. See Table 3-4.

Device information

1. Tap a plant listed on the home screen to enter the plant detail screen.
2. You will enter "Device" tab by default, on which you can view all devices of the plant.
3. Optionally, tap the ⚙️ icon in the upper right corner to screen devices displayed. You can screen according to device state and device type.
4. Tap device name, and you will enter "General information" screen by default. Switch the tabs "Existing fault ", "Energy information", and "Settings" to access respective screen.

• ? Parameters displayed may vary with device types, and actual screens prevail. Description is given by using PV inverter as an example.

3.2.7 Device Initialization

Prerequisites

If the inverter has not been initialized, perform initial grid-connection setting.

• ? If there are multiple inverters that have not been initialized, perform initial grid-connection setting on all of the multiple inverters.

Procedure

1. Tap a plant listed on the home screen to enter the plant detail screen.
2. You will enter "Device" tab by default. Tap the name of the device that needs to be initialized and switch to "Settings" tab.
3. Tap "Initial grid connection" to enter the corresponding screen.
4. Set initial grid-connection parameters. See Table 3-6.

NOTICE

The parameter "country (region)" must be set to the country (region) where the inverter is installed at. Otherwise, the inverter may report errors.

1. Tap "Send down instruction" to finish the initial grid-connection setting.

3.2.8 Configuration

This section describes plant configuration, device configuration, device replacement, and tariff configuration.

Plant configuration

You can set plant name, plant type, etc.

1. Tap a plant listed on the home screen to enter the plant detail screen.
2. Tap the ⚙️ icon in the upper right corner of the detail screen, to enter the "Configuration" screen.
3. Select "Plant configuration" to enter the corresponding screen.
4. Fill in the plant information. See Table 3-7.

Step5 Tap "Confirm" in the lower part of the screen to finish the plant configuration.

Equipment configuration

You can add or delete communication devices on the device configuration screen.

Add device

1. Tap a plant listed on the home screen to enter the plant detail screen.
2. Tap the ⚙️ icon in the upper right corner of the detail screen, to enter the "Configuration" screen.
3. Select "Equipment configuration" to enter the corresponding screen.
4. Tap the ➕ icon in the upper right corner of the screen.
5. Scan the QR code on the communication module or manually input the serial number of the module. Tap "Confirm" after the QR code is recognized or the serial number input is correct.
6. Tap "Confirm" to finish the adding operation.

• ? It takes 1 to 10 minutes to establish communication connection after the communication device is added. The newly added communication device will be displayed on the device configuration screen.

Delete device

1. Tap a plant listed on the home screen to enter the plant detail screen.
2. Tap the ⚙️ icon in the upper right corner of the detail screen, to enter the "Configuration" screen.
3. Select "Equipment configuration" to enter the corresponding screen.
4. Select a to-be-deleted device, swiping left (iOS) or pressing and holding (Android).
5. Tap the ?️ icon (iOS) or "Delete" (Android), to delete the device.

Device replacement

If plant device is faulty or it has been replaced on site, perform device replacement through the APP. You can replace communication device or inverter on the device replacement screen.

Procedure

1. Tap a plant listed on the home screen to enter the plant detail screen.
2. Tap the ⚙️ icon in the upper right corner of the detail screen, to enter the "Configuration" screen.
3. Select "Device replacement" to enter the corresponding screen.
4. Tap "Continue".

? When replacing an inverter, you can tick "Power generation compensation to new device", so that the total power generation of the replaced device will be used as a compensation value of the new inverter.

Tariff

Tariff is used for revenue calculation. This section describes how to set specific electricity price and TOU tariff.

Procedure

1. Tap a plant listed on the home screen to enter the plant detail screen.
2. Tap the ⚙️ icon in the upper right corner of the detail screen, to enter the "Configuration" screen.
3. Select "Tariff" to enter the corresponding screen. The electricity price can be set to a specific value or TOU tariff.

• Set electricity price:
• Enter the price and select a price unit.
• Tap "Confirm".
• Set TOU tariff:
• Select a price unit.
• Enable "TOU tariff".
• Tap "Add time segment", enter unit price, set start time and end time, and click "Confirm".
• Optionally, repeat the foregoing step to set TOU tariffs for multiple time segments within a day.
• Change unit price of other time segments which is 1 by default.
• Tap "Confirm".

• ? Tap the time segment to enter the "Edit tariff" screen, on which you can modify and delete TOU tariff.
• TOU tariff should cover 24 hours and be different in each time segment.

3.2.9 Viewing Fault Information

This section describes how to query fault types and view detailed fault information.

Procedure

1. Tap "Fault" to enter the corresponding screen, where the screen displays the fault list whose types are "Fault" and "Alarm" by default.
2. Enter fault name and select fault state, plant name, and fault type, to view corresponding fault list.
3. Tap the fault name to view detailed fault information.

3.2.10 Me

This section describes Wi-Fi configuration, FAQs, and personal setting. Tap "Me", to enter the corresponding screen. Description of related parameters is shown in Table 3-8.

• Note: * only applicable to distributor/installer account.

3.3 Wi-Fi Login (Near End)

In case of Wi-Fi direct login, a WiFi wireless communication module researched by SUNGROW is required. The WiFi wireless communication module establishes a communication connection with the mobile phone through Wi-Fi, achieving near-end maintenance on the inverter. Users can view inverter information and set parameters through the APP.

• ? Parameters displayed may vary with inverter types, and actual screens prevail. Description is given by using PV inverter as an example.

3.3.1 User Permission

In Wi-Fi direct connection mode, the user permission distinguishes two types "user permission" and "admin permission", and operators can select one according to their job responsibilities.

User permission: intended for the end user who has the permission to view inverter real-time power and power generation, to start/stop the inverter, and to upgrade firmware, etc.

3.3.2 Login

Prerequisites

• The AC side of the inverter is energized.
• The Wi-Fi function of the mobile phone is enabled.
• The mobile phone is within the coverage of the wireless signal of the WiFi module.

Procedure

1. Enable the Wi-Fi function of the mobile phone, connect the phone to the Wi-Fi network named in the form "SG-WiFi module serial number" (the serial number is on the side of the WiFi module).
2. Return to the login screen after a successful connection, tap "Login inverter", and select "Wi-Fi" on the next screen.
3. User name is "User" by default. Enter login password and tap "Login".

• ? Enter "user" or "admin" in the username bar according to the current user permission. For details, refer to "3.3.1 User Permission".
• The initial password is "pw1111" which should be changed for the consideration of account security.

1. If initialization setting is not performed on the inverter, you will enter the quick setting screen of initialization protection parameter after successful login. After finishing the quick setting, tap "Boot" in the upper right corner of the quick setting screen. The APP delivers the start instruction, and the inverter starts and operates.

NOTICE

The parameter "country (region)" must be set to the country (region) where the inverter is installed at. Otherwise, the inverter may report errors.

1. You will enter the APP home screen after finishing the initialization setting.

3.3.3 Home

You will enter the home screen after login, as shown in Fig 3-3.

• ? If the inverter runs abnormally, the fault icon ⚠️ appears in the upper left corner of the screen. Users can tap the icon to view detailed fault information and corrective measures.

3.3.4 Chart

The APP displays power generation records in a variety of forms, including daily power generation graph, monthly power generation histogram, annual power generation histogram, and total power generation histogram.

Step6 Click "Chart" on the navigation bar to enter the screen showing daily power generation curve, as shown in the following Fig 3-4.

Step7 Swipe the screen left to view monthly power generation histogram, annual power generation histogram, and total power generation histogram.

3.3.5 More (User Permission)

Tap "More" to enter the corresponding screen, on which you can perform Wi-Fi configuration, settings, update firmware, etc.

3.3.5.1 Parameter Setting

1. Tap "Settings" to enter the parameter setting screen.
2. You can set inverter system parameters, running parameters and protection parameters.

3.3.5.2 Update firmware

This section describes how to upgrade inverter firmware.

Prerequisite

The user has the permission of upgrading firmware.

Procedure

1. Obtain firmware upgrade package. You can obtain the upgrade package in the following two manners:

• Tap the ⬇️ icon in the upper right corner of the login screen and select "Firmware download", to enter the "File list" tab by default. Select the desired upgrade package (.zip).
• Tap the ? icon. The downloaded package can be found in the "Downloaded" tab.
• Contact distributor/installer or SUNGROW to obtain the firmware upgrade package (.zip). Store the upgrade package in the specified folder.
• -Android: root directory/iscFiles
• -iOS: Connect the mobile phone to the computer through a data cable, find iSolarCloud APP via iTunes, iMazing, or iTools, and copy the upgrade package to the folder "Documents/update".
• Log into the iSolarCloud APP. Specifically, refer to "3.3.2 Login".
• Tap "More" on the navigation bar and select "Update firmware" to enter the corresponding interface.
• Select the desired upgrade package and tap "Confirm" on the pop-up dialog box.
• Wait for package uploading, after which the upgrade ends.

3.3.6 More (Admin Permission)

Tap "More" to enter the corresponding screen, on which you can perform Wi-Fi configuration, parameter setting, advanced setting, firmware upgrading, etc.

3.3.6.1 Parameter Setting

1. Tap "Settings" to enter the parameter setting screen.
2. You can set inverter system parameters, operation parameters, protection parameters, etc.

3.3.6.2 Advanced Settings

1. Tap "Advanced settings" to enter the advanced setting screen.
2. Set parameter address, data type and set value.
3. Tap "Send down instruction".

3.4 Bluetooth Login (Near End)

The WiFi wireless communication module establishes a communication connection with the mobile phone through Bluetooth, achieving near-end maintenance on the inverter. Users can view inverter information and set parameters through the APP.

• ? Parameters displayed may vary with inverter types, and actual screens prevail.

3.4.1 User Permission

In Bluetooth direct connection mode, the user permission distinguishes two types "user permission" and "admin permission", and operators can select one according to their job responsibilities.

User permission: intended for the end user who has the permission to view inverter running state and power generation, to start/stop the inverter, and to change password, etc.

3.4.2 Login

Prerequisites

• The AC side of the inverter is energized.
• The mobile phone is within 5m away from the inverter and there are no obstructions in between.
• The Bluetooth function of the mobile phone is enabled.

Procedure

1. Open the APP, tap "Login inverter", and select "Bluetooth" on the next screen, after which the Bluetooth search screen automatically pops up.
2. Select the to-be-connected inverter according to the serial number on the nameplate on the side of the inverter. Alternatively, tap the ? icon to scan the QR code on the side of the inverter to establish Bluetooth connection.
3. User name is "user" by default. Enter the login password and tap "Login".

• ? Enter "user" or "admin" in the username bar according to the current user permission. For details, refer to "3.4.1 User Permission".
• The initial password is "pw1111" which should be changed for the consideration of account security.

1. If initialization setting is not performed on the inverter, you will enter the quick setting screen of initialization protection parameter after successful login. After finishing the quick setting, tap "Boot" in the upper right corner of the quick setting screen. The APP delivers the start instruction, and the inverter starts and operates.

NOTICE

The parameter "country (region)" must be set to the country (region) where the inverter is installed at. Otherwise, the inverter may report errors.

1. You will enter the APP home screen after finishing the initialization setting.

3.4.3 Home

You will enter the home screen after login, as shown in Fig 3-8.

• ? If the inverter runs abnormally, the fault icon ⚠️ appears in the lower right corner of the inverter icon on the power load chart. Users can tap the icon to view detailed fault information and corrective measures.

3.4.4 Running Information

Tap "Run-info" on the navigation bar to enter the running information screen. Running information includes input, output, grid voltage, grid current, environment, and more.

3.4.5 History Record

Tap "His-record" on the navigation bar to enter the history record screen on which you can view alarm records, energy records and event record.

Viewing alarm records

1. Tap "Alarm records" to enter the corresponding screen.
2. Tap the ? icon to select a time segment and view records within this period.
3. Select a record and tap it to view detailed fault information, including alarm level, occurrence time, alarm ID, and repair advice.

Viewing energy records

1. Tap "Energy records" to enter the power curve screen.
2. Tap the time bar 2019-03-13 on the top of the screen to select a time segment and view the corresponding power curve.
3. Swipe the screen left to view daily power generation histogram, monthly power generation histogram and annual power generation histogram.

Viewing event record

1. Tap "Event record" to view the event record list.
2. Tap the ? icon to select a time segment and view event records within this period.

3.4.6 More (User Permission)

Tap "More" to enter the corresponding screen, on which you can set parameters and change password.

3.4.6.1 Setting Parameter

1. Tap "Settings" to enter the parameter setting screen.
2. Tap "System parameters" to enter the corresponding screen on which you can send start/stop instruction to the inverter and view ARM version and MDSP version.

3.4.6.2 Modify Password

1. Tap "Modify password" to enter the corresponding screen.
2. Enter new password and tap "Confirm" to finish changing the password, where the new password must consist of 6 characters, a combination of letters and digits.

3.4.7 More (Admin Permission)

Tap "More" to enter the corresponding screen, on which you can set parameters, download logs, upgrade firmware, and change password.

3.4.7.1 Parameter Setting

1. Tap "Settings" to enter the parameter setting screen.
2. Set inverter system parameters, operation parameters, protection parameters, and power control.

3.4.7.2 Download the log

1. Tap "Download the log" to enter the corresponding screen.
2. Tap the ⬇️ icon to download the conventional logs and fault recording logs (.log file).