V380 Pro Camera App: User Manual and Setup Guide

Download and Installation

To download the V380 Pro application, visit the "Google Play" or "App Store" and search for "V380 Pro". The application is available for both systems. Alternatively, scan the QR codes below to be directed to the respective stores.

Platforms:

• Android: Google Play Store
• iOS: Apple App Store
• PC: Download PC Software

V380 Pro Application

Account Registration

New users must register and create an account to log in.

1. Open the application and navigate to the login interface. Tap "Register".
2. Enter your email, password, confirm password, and select your region. Tap "Send Email code".
3. Check your email for a verification code and enter it into the designated field.
4. To create an account, you must confirm your agreement to the Terms of Use, which include application instructions and rights.
5. After accepting the terms and privacy policy, tap "Register".

Your V380 Pro account has been successfully created.

Forgot Password?

If you forget your password, you can reset it. Enter the email address used for registration, retrieve the verification code from your email, enter it, and then set and confirm your new password.

Verification Code Not Received?

This depends on your email provider's settings. Codes often do not arrive for domains like Onet, WP, or O2. In such cases, you need to add a filter to your email's whitelist. Detailed instructions are provided on page 14.

Do I Need to Create an Account?

No, an account is not strictly required. However, not having an account may limit future functionality, such as creating groups or sharing devices.

Can One Account Be Used by Multiple Users?

No, logging into one device will automatically log you out of the previous device. You can share your device from the main account.

Logging into the Application

Enter the email and password used during registration. The application will remember your login details.

Application Interface

Upon logging in, you will see the application interface, which allows you to add devices. You can also access video tutorials on how to add cameras. After adding a camera, the main interface will display the names and views of your cameras. The interface also allows navigation between other tabs.

From the interface, you can access:

• Cloud Settings
• Demo [Tutorials and guides on adding cameras, camera recordings]
• Account and Application Settings

Adding a Camera to the Application

To add a camera, tap the "➕" icon on the main application interface. You will see a screen prompting you to scan the QR code on the camera. This is the default and simplest method. Scan the QR code on the device (usually on the casing), select your WiFi network, enter the WiFi password, and hold the generated QR code from the app up to the camera lens as shown on the screen. The application will automatically add the camera. After successful addition, you can name the camera using pre-set templates or by typing manually (e.g., Home, Garage).

Note: This method is available for devices purchased from September 2022 onwards.

Important: For some camera types (e.g., fish-eye), you must use an alternative method. To access other methods, tap the blue rectangle (frame) with the text "Cannot find QR code on the device?". This is located at the bottom of the screen during the QR code scanning process.

AP Hotspot Connection Method

1. Tap "+" on the main interface.
2. Tap the blue frame "Cannot find QR code on the device?".
3. Select "WiFi Smart Camera".
4. Choose the AP hotspot connection method.
5. Select your WiFi network.
6. Enter your WiFi password.
7. Switch your phone's WiFi to the "MV+ID_camera" network.
8. Return to the application.

The camera will be added automatically. After completion, name your camera and set a custom password.

[Link or QR code to view video tutorial]

WiFi Smart-link Connection Method

Note: Before adding the camera, restore factory settings by holding the reset button for approximately 5 seconds.

1. Tap "+" on the main interface.
2. Tap the blue frame "Cannot find QR code on the device?".
3. Select "WiFi Smart Camera".
4. Choose the WiFi smart-link connection method.
5. Select your WiFi network.
6. Enter your WiFi password.
7. Tap "Next", then press and hold the reset button on the camera for 2 seconds. The camera will begin communicating with the WiFi network.

The camera will be added automatically. After completion, name your camera and set a custom password.

[Link or QR code to view video tutorial]

Live View

Once the camera is successfully added, its view will appear on the main interface, displaying its custom name (or ID if left blank). Tap the frame surrounding the name and view. The application will display a security message prompting you to set a password for the camera. After entering the password, you will see the live feed from the camera.

Live View Controls:

• ⏹️ Stop Preview
• ? Sound On/Off
• ? SD/HD Quality
• ? 4-Window View
• ⬅️ Previous View
• ➡️ Next View
• ⛶ Full Screen
• ? Save Photo to Phone Memory
• ? Save Recording to Phone Memory
• ? Two-way Audio
• ? Stored Recordings Interface
• ⚙️ Additional Functions

Additional Camera Functions

Cameras offer additional functions such as image inversion, light control, PTZ presets, and motion tracking. Features may vary depending on the camera model. To access these settings, tap "More" in the live preview view.

Image Inversion

Tap "Inversion" to flip the image vertically. This is useful for dome cameras that require inverted mounting.

Light Control

Controls the camera's LED lights. Options include: On, Off, or Automatic. Note: Function available only on models with LED illumination.

PTZ Presets

PTZ Presets define specific camera positions. You can typically set up to 6 presets to quickly recall pre-programmed viewpoints. Adjust the camera view in the live preview interface, go to additional function settings, select PTZ preset, and tap "+". Note: Function available only on pan-tilt-zoom (PTZ) models.

Motion Tracking

The "Motion Tracking" function allows the camera to automatically follow an object. When the camera detects human movement, it will track the person until they are out of view or the camera's range is exceeded. Note: Function available only on pan-tilt-zoom (PTZ) models.

Image Settings

Basic image settings for the camera. Determine if the camera should display images in color, Black/White (B/W), or automatic mode.

Playback Recordings

During live preview, tap "Playback". This opens an interface to browse recordings from the cloud (paid option) or an SD card. You can save recordings or screenshots from specific dates and times. The timeline indicates whether it's continuous recording or event-based recording. Saved recordings can be found in your phone's local gallery or under the "Profile -> Gallery" tab.

Note: After inserting an SD card, it must be formatted from the camera's settings panel.

Note: Cloud recording is a paid service. Details are available in the "Cloud" tab after adding the device.

Playback Controls:

• ? Sound On/Off
• ⬇️ Download Selected Recording
• ? Take Screenshot
• ⛶ Full Screen Mode
• ? Alarm Recording
• ▶️ Normal Recording
• ? Click to switch recording view
• ? Event Groups

Camera Settings

To access camera settings, tap the three dots "…" on the main preview. Options include:

• Camera Settings
• Share Camera
• Delete Camera

General

This interface allows you to change the camera's name assigned during setup. It also displays the device's unique ID and a QR code for the device, which can be saved to your phone's local storage.

Network

This tab allows you to select the camera's operating mode or connect the camera to a WiFi network (if it was/is connected via cable to the router). To connect to a network, select the network name from the list and enter the password. The camera will automatically reset and connect to the WiFi network.

AP Hotspot Mode

The camera can operate and save data within its own network. To start the camera in AP Hotspot mode:

1. Connect the camera to power.
2. Go to your phone's WiFi settings, find the "MV+ID_camera" network, and connect to it.
3. Open the V380 Pro application, swipe down, and select the camera.
4. Confirm the camera's operating mode as: "AP Hotspot Connection Only".

WiFi

If you connected the camera via a network cable to the router, you can assign a wireless network to it in this interface.

Password

This interface allows you to change the current password for the camera.

Device Time

This interface allows you to update the time and correct the time zone. If the time is incorrect, you can set manual calibration and input the correct date and time yourself.

Note: When the camera operates in AP mode, the date will change automatically.

Software Version

This tab allows you to update the camera's software. Updates aim to eliminate programming errors, improve image quality, and enhance camera performance. It also displays current software versions.

Functional Settings

Alarm Settings

Settings related to basic motion detection. If the application has the necessary permissions, you will receive push notifications on your screen (the app must run in the background). You can set a schedule and detection area. When the camera detects motion, it can trigger an audible alarm.

Recording Settings

Camera recording settings. You must format the SD card here before first use. Using the settings tab, you can define whether the camera should record in:

• Continuous Recording
• Event Recording (motion detection, if defined)
• Sound Recording

You can also set the default recording quality. For better quality, select HD. The interface also shows the remaining card capacity. The camera records in a loop by default; if capacity is low, do not format the card, as you will lose existing recordings!

Light Sensitivity Settings

Settings for white LED sensitivity in the range of: Low, Medium, High. Note: Function available only on models with LED illumination.

Advanced Settings

Advanced settings allow you to assign a static IP address to the camera, enable or disable voice messages (e.g., during startup), and change the language of prompts. ONVIF and video encoding settings are also located here.

Change IP Address

To connect the camera to a recorder, manually assign an IP address to the camera. Adjustable settings include:

• IP Address
• Subnet Mask
• Gateway
• Primary DNS
• Secondary DNS

Device Voice Message

Enable or disable voice prompts during device startup. The default voice language is English. Available languages: English, Mandarin.

ONVIF

Enable or disable the ONVIF protocol. The ONVIF protocol ensures compatibility between cameras from different manufacturers and their integration into a single system, often accessible via a recorder.

Note: The ONVIF protocol is available only on select devices; check your camera's technical data for details.

FAQ

Username/Password Mismatch?

1. Ensure you are entering the username and password correctly.
2. If you have forgotten your password, use the "Forgot Password" function described in the instructions and follow the prompts.

Error Message "This device is added to address@domain.pl" when adding a user?

1. The device is already associated with another account.
2. If you added this device to another account, you must log into the first account and remove it.

Cannot Register Account?

Verification codes often do not arrive for domains like Onet, WP, or O2. In such cases, add a filter to your email's whitelist. To add a filter:

1. Log in to your O2.pl / WP.pl / other email account.
2. Go to your email settings.
3. Add a filter: Field: From | Contains | notice.av380.net
4. Never mark as spam (whitelist).
5. Save the filter.

Cannot Find Video?

1. Check if recording was active during that time and if recording was set up.
2. If recording is correct but playback still fails, check the functionality of the SD card or hard drive.
3. Verify that the device's time and time zone settings are correct.

Device is Online, but Preview is Automatically Interrupted or Refreshed.

1. The device's software version might be too old; updating to the latest version is recommended.
2. The internet connection may be unstable or too slow.

How many cameras can be viewed simultaneously?

A maximum of 4 cameras can be viewed simultaneously.

Cannot Add Camera.

1. Try an alternative method other than the default one, as described in this manual.
2. Ensure your WiFi network uses the 2.4 GHz band.

How to Set a Static IP Address?

To set a static IP address, add the camera to the application using any method. Navigate to: Camera Settings -> Advanced Settings -> Change IP Address.

Camera Not Working, What Next?

Please contact the seller for camera warranty claims.

Information

Graphics, schematics, and symbols may differ from the program version, application version, device, or smartphone. This manual and its contents are for illustrative purposes only and cannot be grounds for warranty claims. All rights reserved.

Version Log

Current Version: V.1.1.2022

This log contains all instruction versions. Analysis helps identify descriptive errors and describe added functionalities.