Poly Savi 8210/8220 UC Wireless DECT Headset System for Computer

DECT Information

DECT products should never be used outside the region in which they were originally purchased and intended to be used. The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which vary by country. DECT 6.0 devices are generally authorized for use in the US/Canada/Mexico. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may disrupt telecommunications networks and devices, and can subject you to fines and penalties by regulatory agencies.

Poly is a member of the DECT Forum and has fully adopted their recommendations for enhancements to security within all DECT products. Poly DECT-based products now fully incorporate the latest recommendations on Enhanced Security from the DECT Forum and ETSI. These improvements cover registration, authentication, authorization and encryption procedures. Poly DECT products are now secure against known vulnerabilities that were highlighted by the public announcements of the Chaos Communication Congress in 2009. Poly DECT products have been tested against and passed the DECT Forum security certification requirements and consequently have been granted 'DECT Forum security' logo certification. Poly DECT products using the new enhanced version of DECT that includes these security improvements are marked on the base with the DECT Forum security logo.

Overview

Headset Basics

The headset includes the following components:

• 1 Volume wheel: Adjusts volume.
• 2 Call/Teams button: Press to place, answer, end a call or to interact with Microsoft Teams (app required).
• 3 Mute button: During a call, press to mute and unmute.
• 4 Headset LED: Flashes when in use.
• 5 Power button: Toggles on and off.
• 6 ANC (Active Noise Canceling): Toggles on and off.

Be safe: Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.

Charge stand

A diagram shows the charge stand with the headset placed in it, connected to a power source.

DECT adapter overview

Your headset system ships with one of the following DECT USB adapters: D400 DECT USB adapter or D200 DECT USB adapter.

NOTE: The DECT adapter connects to a USB-A port on your computer. To connect to a USB-C port, first connect your DECT adapter to the accessory USB-C adapter and plug into your computer.

Standard LEDs

LEDs when Microsoft Teams* is detected

NOTE: *Requires Microsoft Teams desktop application.

NOTE: Design varies for USB-A and USB-C models, but function is the same.

Fit and charge

Customize Your Headset

Optimize the comfort and fit of your headset.

Adjust the Headband

1. To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the earcups so that the foam cushions sit comfortably over the center of your ears. A diagram shows how to adjust the headband.
2. Position the stabilizer T-bar above your ear, if applicable. A diagram shows the correct placement of the T-bar.

Adjust the Boom

For optimum audio, bend the boom so it is approximately two finger widths from the corner of your mouth. A diagram shows the headset with the boom positioned correctly.

NOTE: For true stereo listening when wearing the boom on the left, adjust the wearing preference setting in Poly Lens Desktop App.

Charge your headset

Place the headset in the charge cradle. The headset charging LED flashes when charging the headset and turns off when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.

Talk Time

With a single full charge, the headset provides up to 13 hours of continual talk time in wideband mode.

Headset battery status

• Listen to the voice prompts after powering on the headset.
• View in Poly Lens App.

Connect to PC

Your DECT™ USB adapter is pre-subscribed (connected) to your headset.

1. Turn on your headset and insert the DECT USB adapter into your laptop or PC. Diagrams show the USB adapter and its connection to a computer.
2. D400 ADAPTER: To connect your DECT adapter to a USB-C port, use it with the optional USB-C adapter.
3. The USB adapter LED is solid red when inserted and then turns solid green or blue to indicate the headset is connected to the USB adapter. If you are wearing your headset you will hear "Base connected" to indicate the connection has been established. When on a call, the LED on the USB adapter flashes green or blue. When not on a call the LED is solid green or blue. LED color varies by USB adapter model.

Configure USB adapter for streaming audio

Your DECT USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your DECT USB adapter.

Windows

1. To configure your DECT USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select your headset and set it as the Default Device and click OK.
2. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac

1. To configure the DECT USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select your headset.

Load software

Download Poly Lens App to get the most out of your device. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.

• Enable features
• Change settings
• Configure call control for softphones
• Update device firmware
• Manage notifications and alerts
• Schedule health and wellness reminders

Update your Poly device

Keep your firmware and software up-to-date to improve performance and add new features to your Poly device. Update your device using Poly Lens App. Download at poly.com/lens.

The basics

Headset Controls

A diagram illustrates the headset controls, numbered 1 through 6.

• 1 Volume wheel: Toggle repeatedly forward or backward to adjust volume.
• 2 Call / Teams button: Press to place, answer, end a call or to interact with Microsoft Teams (app required).
• 3 Mute button: During a call, press to mute and unmute.
• 4 Headset LED: Flashes when in use.
• 5 Power button: Toggle on and off.
• 6 ANC (Active Noise Canceling): Toggle on and off.

Power on/off

To turn on the headset, slide the Power button to reveal green.

Make, answer, end calls

Make a call

Dial from your softphone.

Answer or end a call

Tap the Call button.

Answer a second call

1. While on a call, press the headset Call button for 2 seconds to answer the second call. This will place the first call on hold.
2. To switch between the calls, press the headset Call button for 2 seconds.

Adjust volume

Fine-tune your headset volume by adjusting the volume controls.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Mute

During an active call, tap the Mute button to mute or unmute your headset.

Interact with Microsoft softphone

• For Microsoft Teams, tap the headset's Call button to interact (Teams desktop application required).
• For Skype for Business, press and hold the headset's Call button for 2 seconds to interact (Skype for Business desktop application required).
• Set your target phone in Poly Lens Desktop App.

View Microsoft Teams notifications

Your USB Adapter Microsoft Teams LED pulses when you have a Teams notification. Tap your headset Call button to view notifications on your computer.

More Features

Change voice prompt language

Change the voice prompt language on your headset in Poly Lens Desktop App.

Optimize audio quality

There are 3 audio modes: wideband stereo (hybrid), wideband (conversation) and multimedia (music). To optimize your audio quality for your activity, with the system idle, press the headset Mute button for 4 seconds. The headset cycles through the modes with each 4 second press. Also configurable in Poly Lens Desktop App.

Limit office noise

You can limit the amount of nearby conversation that is transmitted during your calls. Customize feature in Poly Lens Desktop App.

Set the range

Changing the range can help with PC audio quality, improve user density or restrict range of users. You can adjust the range setting in Poly Lens Desktop App.

ANC

Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality. Your headset ships with ANC on. To turn ANC off, slide the switch away from "ANC."

Set up a conference call

You can set up a conference call with 3 additional Savi headsets.

1. While on a call, press the USB adapter subscription button. D200 adapter: press the USB adapter's recessed subscription button with a pen or paper clip. The adapter subscription LED flashes red and green or red and blue.
2. On guest headset, press and hold the Volume up button or turn the Volume wheel up until the headset LED lights up. Method varies by model.
3. The primary user will hear "Conference requested." To accept the request, press the primary user's headset Call button. Both users hear "Conference accepted." View conference call status by going to Poly Lens Desktop App. Guest headsets can remain as guests through multiple calls.
4. To remove a guest headset, either press the guest headset's Call button or dock the primary user's headset in the charge cradle.

Subscribe USB adapter again

Typically, your DECT USB adapter is subscribed (connected) to your headset. In the event that your adapter is disconnected or bought separately, you will need to subscribe the adapter to your headset. The adapter subscription method depends on which USB adapter you use.

Subscribe D400 USB adapter again

1. Insert the DECT USB adapter into your laptop or computer and wait for the LED to light up.
2. To put your headset in subscribe mode, turn the Volume wheel up for 4 seconds. Your headset LED lights up.
3. To put your DECT USB adapter into subscribe mode, double press the subscription button until the USB adapter flashes red and green.

NOTE: To connect your DECT adapter to a USB-C port, use it with the optional USB-C adapter.

NOTE: Subscription is successful when you hear "pairing successful" and "base connected" and the DECT USB adapter LED is solid green. If the USB adapter LED goes solid red after flashing red and green, the subscription attempt has failed and should be repeated.

Subscribe D200 USB adapter again

1. Insert the DECT USB adapter into your laptop or computer and wait for the LED to light up.
2. To put your headset in subscribe mode, turn the Volume wheel up for 4 seconds. Your headset LED lights up.
3. To put your DECT USB adapter into subscribe mode, double press the recessed subscription button with a pen or paperclip until the USB adapter flashes red and blue.

NOTE: USB connection may vary but function is the same

NOTE: Subscription is successful when you hear "pairing successful" and "base connected" and the DECT USB adapter LED is solid blue. If the USB adapter LED goes solid red after flashing red and blue, the subscription attempt has failed and should be repeated.

End subscription mode

End subscription mode to stop the USB adapter from searching for a headset. Method varies by adapter model.

• D400 adapter: Press the subscription button once.
• D200 adapter: Press the recessed subscription button once with a pen or paperclip.

Subscription mode ends and the USB adapter LED is solid red for 4 seconds and reverts to its previous state.

Disabling over-the-air subscription

The Savi system ships with the over-the-air headset subscription enabled. In a multi-shift environment, you may want to disable this mode of subscription. Manage settings in Poly Lens Desktop App.

Troubleshooting

Headset

Softphone

What's in the box

Contents may vary by product.

The box typically contains:

• Headset
• DECT USB adapter (model may vary)
• Charge stand
• Optional USB-C adapter (D400 model only)
• USB cable, power supply and plug adapters
• Carrying case
• Quick start guide

Support

NEED MORE HELP?

Visit: poly.com/support

Manufacturer:

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States

Plantronics B.V.

Scorpius 171
2132 LR Hoofddorp
Netherlands

Plantronics Ltd.

Building 4, Foundation Park
Cannon Lane, Part 1st Floor
Maidenhead, SL6 3UD
United Kingdom

©2022 Poly. All trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.

Model ID: S8210 C/S8210-M C USB-A/USB-C (may be followed by /A or /S), S8220 C/S8220-M C USB-A/USB-C (may be followed by /A or /S), D200 USB-A/USB-C (may be followed by /A or /S), D400 (may be followed by /A, /J, /P or /S). System sentence: Savi 8210/8220 UC (-M) has a D200 USB-A/USB-C adapter (may be followed by /A or /S) or a D400 adapter (may be followed by /A, /J, /P or /S), and a W8210T/W8220T headset (may be followed by /A, /J, /P or /S).

216828-06 10.22