Plantronics Savi 8200 Series Wireless Headset System

DECT Information

DECT products should never be used outside the region in which they were originally purchased and intended to be used. The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which vary by country. DECT 6.0 devices are generally authorized for use in the US/Canada. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may disrupt telecommunications networks and devices, and can subject you to fines and penalties by regulatory agencies.

Plantronics is a member of the DECT Forum and has fully adopted their recommendations for enhancements to security within all DECT products. Plantronics DECT-based products now fully incorporate the latest recommendations on Enhanced Security from the DECT Forum and ETSI. These improvements cover registration, authentication, authorization and encryption procedures. Plantronics DECT products are now secure against all the known vulnerabilities that were highlighted by the public announcements of the Chaos Council in 2009. Plantronics Savi 8200 Series DECT products have been tested against and passed the DECT Forum security certification requirements and consequently have been granted 'DECT Forum security' logo certification. Plantronics products using the new enhanced version of DECT that includes these security improvements are marked on the base with the DECT Forum security logo. [DECT security logo]

Overview

Base and Headset Basics

Base Components

The base unit features the following connections and controls:

• 1 Power jack: For connecting the power adapter.
• 2 Handset lifter jack: For connecting an optional handset lifter.
• 3 Telephone interface cable jack: For connecting to a desk phone.
• 4 USB port: For connecting to a computer.
• 5 Desk phone speaking volume: Dial to adjust your speaking volume on desk phone calls.
• 6 Desk phone configuration switch: A switch (labeled A-G) to match your desk phone.
• 7 Desk phone listening volume: Dial to adjust the volume you hear from the desk phone.
• 8 Computer button: Controls audio for computer calls (softphones).
• 9 Mobile phone button: Controls audio for mobile phone calls.
• 10 Desk phone button: Controls audio for desk phone calls.
• 11 Incoming call ringer: An indicator for incoming calls.
• 12 Bluetooth pairing button/LED: Used for pairing with mobile devices; LED indicates status.
• 13 Subscription button/LED: Used for pairing the headset to the base; LED indicates status.
• 14 Charging LED: Indicates the charging status of the headset.

Headset Components

The headset includes the following:

• 1 Volume wheel: Rotate to adjust listening volume.
• 2 Call button: Press to place, answer, or end calls.
• 3 Mute button: Press during a call to mute or unmute the microphone.
• 4 Headset LED: Indicates headset status (e.g., flashes when in use).
• 5 Power button: Slide to turn the headset on or off.
• 6 ANC (Active Noise Canceling) switch: Toggle to turn Active Noise Canceling on or off.

Be safe: Please read the safety guide for important safety, charging, battery, and regulatory information before using your new headset.

Accessories

The following accessories enhance the functionality of your headset system:

• 1 Electronic hookswitch cable (EHS cable): Allows electronic answering and ending of desk phone calls, enabling remote call control with your headset.
• 2 HL10 lifter: Automatically lifts and returns the handset to the cradle, enabling remote call control with your headset.

Hook Up Your System

Connect your headset system following the diagrams and instructions below.

Desk Phone Setup Details

Choose one of the following desk phone setup configurations (A, B, or C) and connect the appropriate cables.

Setup A: Desk Phone (Standard)

For a standard desk phone connection:

• Connect one end of the telephone interface cable to the back of the base.
• Disconnect the handset coil cord from the desk phone and reconnect it to the telephone interface cable junction box.
• Connect the remaining end of the telephone interface cable into the open handset port on the desk phone.

NOTE: If your phone has a built-in headset port, you may use it instead of the handset connection if you are not using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the headset's call control button to answer or end calls.

Setup B: Desk Phone + EHS Cable (Sold Separately)

Connect the EHS cable between the base and the desk phone for electronic call control. See the user guide at plantronics.com/accessories for details.

Setup C: Desk Phone + HL10 Lifter (Sold Separately)

Connect the HL10 lifter to the base and desk phone for automatic handset lifting. See the user guide at plantronics.com/accessories for details.

Position Your Base

Proper placement of the base is crucial for optimal performance. Maintain the following minimum separations:

• Desk phone and base: 6 inches (15 cm)
• Base and computer: 12 inches (30 cm)

Incorrect positioning can lead to noise and interference problems.

Fit and Charge

Customize Your Headset

Optimize the comfort and fit of your headset for extended use.

Adjust the Headband

Lengthen or shorten the headband until it fits comfortably. Position the earcups so the foam cushions sit comfortably over the center of your ears.

Adjust the Boom

For optimum audio, bend the headset boom so it is approximately two finger widths from the corner of your mouth.

NOTE: For true stereo listening when wearing the boom on the left, adjust the 'Wearing preference' setting in Plantronics Hub (plantronics.com/software) under Settings > Ringtones and Volumes.

Charge Your Headset

Place the headset in the charge cradle. The headset charging LED will flash green while charging and turn solid green when fully charged. Charge for at least 20 minutes before first use. A full charge takes approximately 3 hours.

Talk Time

With a single full charge, the headset provides up to 13 hours of continual talk time in wideband mode.

Headset Battery Status

You can determine your headset's battery status in three ways:

• Listen to the voice prompts after powering on the headset.
• Hover over the Plantronics Hub system tray icon.
• Press the base subscription button: The base Audio buttons will light up to indicate battery level (solid green: high, flashing green: medium, flashing yellow: low, flashing red: critical).

Pair Your Headset

Pair your headset with your mobile phone to enable wireless communication.

1. Power on your headset. Press and hold the Bluetooth pairing button on the base for 4 seconds until the Bluetooth LED flashes red and blue.
2. On your mobile phone, go to Bluetooth settings and select 'PLT Savi'. Once successfully paired, the Bluetooth LED on the base will turn solid blue.

NOTE: Your base and headset are automatically paired/subscribed.

Auto Connect Feature

Once paired and connected, your mobile phone will automatically connect to the base when in range. To manually disconnect or connect your mobile phone, press the base Bluetooth button. You can customize this feature in Plantronics Hub: Settings > Wireless > Auto Connect to Mobile Phone.

Load Software

Plantronics Hub for Windows/Mac is a valuable tool for managing your headset.

1. Download Plantronics Hub for Windows/Mac from plantronics.com/software.
2. Use Plantronics Hub to manage your headset settings, including:
• Call control for softphones
• Changing headset language
• Updating firmware
• Turning features on/off

Plantronics Hub Configurable Settings

The following settings can be configured via Plantronics Hub:

Supported languages for voice prompts include: Brazilian Portuguese, Cantonese, Danish, English (UK, US), French, German, Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish, Swedish, and Thai.

The Basics

Headset Controls

• 1 Volume wheel: Rotate to adjust listening volume.
• 2 Call button: Press to place, answer, or end a call.
• 3 Mute button: Press during a call to mute and unmute.
• 4 Headset LED: Flashes when in use.
• 5 Power button: Slide to turn on/off.
• 6 ANC (Active Noise Canceling): Toggle to turn ANC on/off.

Power On Your Headset

To turn on the headset, slide the Power button on the bottom of the earcup to reveal green.

Make, Answer, End Calls

The base has three Audio buttons: Computer, Mobile, and Desk Phone. These buttons allow you to switch between audio channels.

Make a Call

1. Tap the relevant Audio button on the base (Computer, Mobile, or Desk Phone).
2. For desk phone calls: If you do not have an HL10 lifter or EHS cable, manually remove the handset from the desk phone. You should hear a dial tone. TIP: If no dial tone is heard, open the base side panel and adjust the middle switch (A-G). Switch 'A' is suitable for most desk phones.
3. Dial your number using your softphone, mobile phone, or desk phone.

Answer/End a Call

To answer or end a call, tap the corresponding Audio button on the base or tap the headset Call button. TIP: Headset call control for computer calls requires Plantronics software and softphone compatibility. Refer to the 'Load Software' section.

Answer a Second Call

1. While on an active call, press and hold the headset Call button for 2 seconds to answer a second incoming call. The first call will be placed on hold.
2. To switch between the two calls, press and hold the headset Call button for 2 seconds.

Reject a Mobile Call

To reject an incoming call from your mobile phone, press and hold the base Mobile phone button for 3 seconds.

Change Your Default Phone Line

With the system idle, press and hold the desired base Audio button for 4 seconds until its LED flashes green four times to change your default phone line/audio channel. This setting can also be customized in Plantronics Hub.

Get a Dial Tone

To open an audio channel or get a dial tone, press the headset Call button for 1 second while the system is idle. The default base Audio button will turn green.

Adjust Volume

• Headset Volume: Fine-tune your headset volume using the volume wheel on the headset.
• Desk Phone Volume: Adjust the microphone volume on the side of the base (behind the access panel) if your voice is too quiet or loud on a desk phone call. Adjust the base volume dial if the caller's voice is too loud or quiet.
• Base Ringtone Volume: Adjust the base ringtone volume on the left side of the base. This alerts you to incoming calls when not wearing the headset. There are four settings: off, low, medium, and high.

Mute

During a call, press the headset Mute button to mute your microphone. The base button will turn red when mute is active. To unmute, press the headset Call button or the active base Audio button.

Transfer Mobile Audio

When you answer a call, the audio remains with the device you used to answer. To transfer audio:

1. To transfer a mobile call from your headset to your mobile phone, press and hold the base Mobile phone button for 3 seconds. The green LED will turn off.
2. To transfer a mobile call from your mobile phone to your headset, press the base Mobile phone button once. The green LED will turn on.

Audio Streaming

To stream audio from your computer or mobile device, press the corresponding Computer or Mobile base Audio button, then play the audio. The base Bluetooth button will be purple during audio streaming.

ANC (Active Noise Canceling)

Active Noise Canceling (ANC) reduces external noise for enhanced listening. Your headset ships with ANC enabled. To turn ANC off, slide the switch away from the 'ANC' position.

Optimize Audio Quality

There are three audio modes: wideband stereo (default), wideband (high quality telephony), and multimedia (high quality listening). With the system idle, press and hold the headset Mute button for 4 seconds to cycle through these modes. The base LED will indicate the mode: yellow for wideband stereo, green for wideband, and red for multimedia mode.

Limit Office Noise

You can limit the transmission of nearby conversations during calls. Open Plantronics Hub, navigate to Settings > General > Close Conversation Limiting. Changes take effect on the next call. The default 'Standard' mode is optimized for most environments.

Mini Conference Call

Combine audio from any two devices by simultaneously pressing and holding the base buttons for any two of the three audio sources (Computer, Mobile, Desk Phone) until their LEDs turn solid green.

Set Up a Conference Call

You can set up a conference call with up to four additional headsets.

Join Savi 8200 Headsets Automatically

1. While on a call, place the guest headset into the primary user's charge cradle. The base subscription LED will flash yellow and green.
2. The primary user will hear a prompt: "Conference requested." To accept, press the primary user's headset Call button. The base subscription LED will turn solid yellow, indicating conference call mode. View conference call status in Plantronics Hub: About > Connections > Conferenced headsets.

Join Savi Headsets Manually

1. While on a call, press the base subscription button. The base subscription LED will flash yellow and green.
2. For Savi 8200 headsets: Press and hold the guest headset Call button for 4 seconds. Upon release, the headset LED will flash green and red.
3. For Savi 700 headsets: Press and hold the guest headset volume up button until the headset LED turns on.
4. The primary user will hear a prompt: "Conference requested." To accept, press the primary user's headset Call button. The base subscription LED will turn solid yellow, indicating conference call mode. View conference call status in Plantronics Hub: About > Connections > Conferenced headsets.

Exit a Conference Call

Guest headsets can remain connected for multiple calls. To remove a guest headset, either press the guest headset's Call button or dock the primary user's headset in the charge cradle.

Change Voice Prompt Language

1. To change the voice prompt language, connect your headset directly to your computer via a USB/USB-C cable (do not dock it in the base cradle).
2. Open Plantronics Hub and navigate to Settings > Language.

You can select from: Cantonese, Danish, English (UK, US), French, German, Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish, Swedish, and Thai.

More Features

Base Subscription Button

The headset and base included in the box are pre-subscribed. If you need to subscribe a new headset or restore the subscription for your current headset (indicated by a red base subscription button), use the following methods. The subscription button is located below the Bluetooth button on the front of the base.

Set the Range

Adjusting the range can improve desk phone/PC audio quality, increase user density, or restrict user range. With the system idle, press and hold the subscription and desk phone buttons for 3 seconds to change the range. Each 3-second press cycles through the range settings, indicated by the desk phone button LED color: green for high range, yellow for medium, and red for low.

• High (Default) (green): Up to 350 ft.
• Medium (yellow): Up to 150 ft.
• Low (red): Up to 50 ft.

You can also adjust the range setting in Plantronics Hub: Settings > Wireless > Range.

Automatic Secure Subscription

With the system idle, docking a new headset automatically subscribes it to the base, making it the primary headset. The base subscription LED blinks green/red during subscription and remains green when established.

Manual Secure Subscription

With the system idle and the headset docked, double-press the subscription button on the base. The subscription light will flash red and green. When the light becomes solid green, the headset and base are subscribed.

Manual Over-the-Air Subscription

1. With the system idle and the headset undocked, double-press the subscription button on the base. The subscription light will flash green and red.
2. Press and hold the headset Call button for 4 seconds. Upon release, you will hear "pairing," and the headset LED will flash red/green.
3. When the base subscription light is solid green, the headset and base are subscribed. You will hear "pairing successful. Base connected."

NOTE: If the base subscription LED turns solid red after flashing red/green, the subscription attempt failed and should be repeated.

End Subscription

If the base is in subscription mode and you wish to stop it from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds before returning to its previous state.

Disabling Over-the-Air Subscription

The Savi system ships with over-the-air headset subscription enabled. In multi-shift environments, you may wish to disable this. To do so, with the system idle, simultaneously hold the subscription button and the base computer button until the base computer button LED flashes (green for enabled, red for disabled). This setting can also be adjusted in Plantronics Hub: Settings > Wireless.

Troubleshooting

Headset Issues

• My headset is unstable: Ensure the microphone rests close to your cheek without touching. Adjust the earpiece inward to optimize microphone position. See 'Position Your Headset'.
• Talk time performance degraded after recharge: Battery may be wearing out. Contact Plantronics support at plantronics.com/support.
• Cannot hear a dial tone: Ensure the headset is charged and subscribed to the base. Press the base desk phone button. Verify the handset lifter is lifting the handset sufficiently. Adjust the base configuration switch (A-G) if necessary. Fine-tune listening volume with the headset call control button or the desk phone listening volume dial on the base.
• Hearing static: Ensure at least 12 inches (30 cm) separation between the base and computer, and 6 inches (15 cm) between the base and telephone. If the issue persists, move closer to the base as the headset may be out of range. See 'Position Your Base'.
• Sound is distorted: Lower the desk phone speaking and listening volumes on the base. For most phones, position 3 is recommended. If your desk phone has its own volume control, lower it until distortion disappears. If distortion persists, lower the headset volume control. Ensure proper base-to-device separation (12 inches from computer, 6 inches from telephone). See 'Position Your Base'.
• Hearing echo: Lower desk phone speaking and listening volumes on the base. If audio is too low, increase headset volume. Ensure the headset microphone is positioned close to your mouth. Adjust the base configuration switch (A-G) if necessary. See 'Make a Desk Phone Call'.

Desk Phone Issues

• People hear a buzz in the background: Move the base further away from your phone. If the base power supply is plugged into a power strip, plug it directly into the wall outlet.
• Handset lifter not lifting handset: Ensure the handset lifter power cord is firmly connected to the handset lifter jack on the base.

Mobile Issues

• Pairing problems: Ensure the Bluetooth LED on the base flashes red and blue by pressing the Bluetooth button for four seconds. Make sure your Bluetooth mobile phone is in search mode. The base Bluetooth LED should be solid blue when a connection is made.
• Base not automatically reconnecting with mobile phone: Ensure Plantronics Hub software is installed. Check the 'Auto-connect to mobile phone' setting in Plantronics Hub (Settings > Wireless) and ensure 'Never' is not selected.

Softphone Issues

• Dialing from softphone application does nothing: Ensure your headset is charged and subscribed to the base. Verify Plantronics software is installed (plantronics.com/software) and that you are using a compatible softphone application (list available at plantronics.com/software). If Plantronics software is not installed or the softphone is incompatible, press the base computer call button first, then use the softphone interface. Ensure the headset is set as the default sound device in your computer's sound settings. Restart your computer.
• Speaking/listening volume too low or too high: Adjust headset volume using the volume wheel. Adjust listening/speaking volumes in your computer's sound control panel/system preferences or within the softphone application.
• Sound distorted or echo: Reduce speaking/listening volume on the computer via the softphone application. Position the microphone towards your chin. If distortion persists, lower the headset volume.
• No audio through PC Speakers: For Windows XP systems, go to Start > Control Panel > Sounds and Audio Devices > Audio > Sound Playback and set your Savi headset as the default. For Windows Vista/7, go to Start > Control Panel > Sounds > Playback and set your Savi headset as the default. For Mac OS X, go to Apple menu > System Preferences > Sound > Output and select your speakers.
• No audio connection to PC: Unplug the USB and power cables from the base. Reconnect the power cable first, wait for the power LED, then reconnect the USB cable. Quit and restart your PC audio or softphone application.

Appendix

System Requirements

Computer

• Supported Operating Systems: Windows 7, Windows 8, 8.1, and Windows 10; Mac OS X El Capitan, Mac OS X Sierra, Mac OS X High Sierra, Mac OS X 10.11, Mac OS X 10.13, Mac OS X Mojave.
• Processor: 400 MHz Pentium processor or equivalent (Minimum); 1 GHz Pentium processor or equivalent (Recommended).
• RAM: 96 MB (Minimum); 256 MB (Recommended).
• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended).

Display

• At least 800 x 600 resolution, 256 colors.
• 1024 x 768 resolution, high color, 32-bit (Recommended).

Browser

• Internet Explorer V10 or better (Required).
• Google Chrome.

Support

NEED MORE HELP?

Visit: plantronics.com/support

Email: habitatsoundscaping@plantronics.com

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States

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Scorpius 171
2132 LR Hoofddorp
Netherlands

©2019 Plantronics, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth, SIG, Inc. and any use of such marks by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.

Patents pending.

Document Number: 212206-06 (10.19)