Crayon FAQs and Troubleshooting

Important Note: Make sure iPad iOS is updated to version 11.4 or above.

TURNING CRAYON ON/OFF

How do I turn Logitech Crayon on/off?

Press the power button for 1 second until the LED light turns on or fades away.

How does Crayon connect to the iPad? Do I need to pair it with the iPad?

Simply power Crayon on and you are ready to go. No pairing with iPad is required.

I tried to turn on Crayon but it doesn't work when I use it on the iPad.

If you have been using Apple Pencil with the iPad, you will have to disconnect the pencil prior to using Logitech Crayon. To disconnect Apple Pencil, go to Settings -> Bluetooth. Find Apple Pencil in the device menu and select "Forget This Device".
Press the power button for 1 second to ensure that Crayon is on and has sufficient battery level.
Battery Level Indicators:
- Green light: Battery is sufficient and above 10%.
- Red light: Battery is less than 10%.
- Blinking red light: Battery life is critically low; charge Crayon immediately.
Check that the Crayon tip is screwed tightly on.
Crayon only works with iPad 6th generation (model numbers on the back of iPad A1893 or A1954). Crayon does not work with any other tablets or iPad models.
Make sure iPad is on and is updated with the newest iOS.

BATTERY AND CHARGING

How do I know how much battery is left?

Short press the power button to check the battery level.
Battery Level Indicators:
- Green: Battery is sufficient and above 10%.
- Red: Battery is less than 10%.
- Blinking red (without a battery check): Battery life is critical; it needs charging immediately.

How do I charge Crayon?

Use a standard Lightning cable that you would use to charge an iPad to charge Crayon.

How often should I charge Crayon?

Logitech recommends charging Crayon daily at the end of the school day. A full charge can support 7 hours of non-stop writing.

Can I use Crayon while charging?

No, Crayon will not function while charging with a Lightning cable.

How long does it take to charge?

It takes 50 minutes to fully charge Crayon from 0 to 100%.

PROTECTION

My students dropped Crayon, will it still work?

Crayon has gone through rigorous testing and passes drop testing from up to 4 feet. If the tip of Crayon becomes damaged, new tips can be purchased as a spare part.

The tip became damaged, how do I replace or repair it?

You can purchase spare tips from Logitech at logitech.com/en-us.
When you receive the replacement tips, the package will contain 10 tips, a removal tool, and instructions on how to replace the tip.

Is Crayon waterproof?

No, it's not waterproof.

Will Crayon scratch or damage the iPad screen?

No, it will not damage the iPad screen.

COMPATIBILITY

Can Crayon be used on other tablets (non-iPad)? What about other iPads (besides 6th Gen)?

Logitech Crayon only works with iPad 6th gen (model numbers on the back of iPad A1893 or A1954). Logitech Crayon will not work with non-iPad tablets, other iPad models, or phones.

Are there certain apps or programs that Crayon works with?

Logitech Crayon works with apps that support Apple Pencil.
Logitech Crayon doesn't require installation of any additional apps to work with iPad.

Can I use multiple Crayons with one iPad?

Yes, you can use multiple Crayons on one iPad, but not simultaneously.

Can I use one Crayon with multiple iPads?

Yes, you can move Crayon from one iPad (6th gen) to another. There is no need to pair with individual iPads; just make sure both Crayon and iPads are on.

Can I use Crayon and Apple Pencil with the same iPad?

Yes, but turn off the Bluetooth to disable Apple Pencil if you want to use Crayon.

UPDATING FIRMWARE

How do I update firmware on Logitech Crayon?

To update firmware, follow instructions here.

	Logitech Crayon: Precision Digital Pencil for iPad Explore the Logitech Crayon, a pixel-precise digital pencil designed for iPads, featuring Apple Pencil technology, Scribble support, and palm rejection for enhanced creativity and productivity. Includes setup, technical specifications, and system requirements.
	Logitech Crayon Setup Guide A comprehensive setup guide for the Logitech Crayon digital pencil, detailing product setup, software updates, usage instructions, charging procedures, LED indicator meanings, product components, replaceable parts, and essential care and storage tips.
	Logitech Crayon: Enhance Learning with Precision Stylus for iPad Discover the Logitech Crayon, a durable and versatile stylus designed for students and educators. Featuring Apple Pencil technology, palm rejection, and easy connectivity for enhanced learning experiences on iPad.
	Logitech and iPad: Building Creative, Focused, and Confident Classrooms A case study on how Coppell Independent School District enhanced learning for K-12 students, including emergent bilinguals, using Logitech Zone Learn headsets, Rugged Combo 4 Touch keyboard cases, and Logitech Crayon digital pencils with iPads.
	Logitech Slim Folio for iPad (10th gen) - Keyboard Case Discover the Logitech Slim Folio, an ultra-thin and lightweight keyboard case for the iPad (10th gen). Features a full-size keyboard, iPadOS shortcuts, reliable Bluetooth LE connectivity, and robust protection.
	Logitech Rugged Combo 4 Touch: Scheda Tecnica e Specifiche per iPad Scopri la Logitech Rugged Combo 4 Touch, la custodia con tastiera e trackpad progettata per gli studenti. Dettagli su funzionalità, compatibilità iPad, protezione e specifiche tecniche.
	Logitech Rugged Combo 4 for iPad: Durable Keyboard Case for Education Discover the Logitech Rugged Combo 4, a versatile and protective keyboard case for iPad (10th gen & A16). Features Smart Connector, enhanced drop protection, and comfortable typing for students, making it ideal for classroom use.
	Logitech Crayon USB-C Charging and Usage Guide Comprehensive guide on how to charge and use the Logitech Crayon stylus with its USB-C connection. Learn about charging times, battery indicators, and quick charge features.