Global Delivery Instructions
of ZWILLING J.A. Henckels AG,
of ZWILLING J.A. Henckels Europa GmbH,
ZWILLING International GmbH and all other ZWILLING subsidiaries worldwide
hereinafter referred to as "ZWILLING"
Status: August 2025
I. General Information
To ensure safe, trouble-free, and effective processes in the fully automated warehouse area of ZWILLING J.A. Henckels Europa GmbH, and to avoid unnecessary costs, queries, delays, or unwanted returns, the supplier warrants compliance with these delivery instructions for the duration of the contractually agreed business relationship. These instructions supplement contractually agreed regulations and are an integral part of concluded contracts and terms and conditions. Deviations from these delivery instructions are only valid if agreed in writing in advance with the ZWILLING incoming goods department (e-mail is sufficient). The delivery instructions apply in their currently valid version, which can be viewed at https://www.zwilling.com/liefervorschrift-delivery-instructions.html. For questions regarding the delivery instructions, please contact global.logistics@zwilling.com.
II. Deliveries
See specific regulations regarding:
- Slot Manager System (if available)
- Delivery addresses
- Goods receiving times
- Warehouse contact options
These are detailed in the requirements of the respective subsidiary at the ZWILLING J.A. HENCKELS Global Homepage.
III. Incoming Goods Inspection
During incoming goods inspection, a visual check for defects, damage, and completeness of the goods is carried out, in which the driver can participate if desired. Any defects, damage, or shortages are noted on the consignment note, photographed, and must be countersigned by the driver. The signed consignment note (original) is sent to the relevant person in charge (purchaser/dispatcher). ZWILLING reserves the right to invoice all costs, damages, and losses arising from non-compliance with the delivery instructions in the form of processing fees, as per list "VIII - Processing fees". Furthermore, ZWILLING reserves the right to completely refuse deliveries with significant defects recognizable upon delivery.
IV. Packaging
Goods must be delivered on undamaged (and exchangeable) Euro or industrial pallets. For deliveries of entire containers, loose master carton loading is also possible after consultation with ZWILLING.
1. For delivery on pallets
- The load must not protrude in height or on the pallet base or be packed at an angle. Refer to site-specific delivery regulations for pallets in the detailed requirements of the respective subsidiary at ZWILLING J.A. HENCKELS - Global Homepage.
- All pallets must be wrapped in transparent film and additionally secured with plastic straps to prevent tilting or slipping during transport. Ensure no film flags or similar protrude.
- Each pallet and each other package must be delivered unmixed (if possible) and labelled with an SSCC label (see IX. Attachment - Examples -> 3. SSCC label for pallets/parcels). The number of packages should be minimized through rational packing. As a rule, the weight of the individual package must not exceed 25 kg.
- Mixed pallets are only permitted if it is not economically viable to deliver single-variety pallets due to quantity. In case of doubt, agreement must be reached with ZWILLING in advance. Example: for delivery of 1 pallet with 3 different items (see IX. Attachment - Examples -> 4. Content note for mixed pallets / mixed parcels).
- Equal packaging units must contain equal quantities of individual items.
- Very small quantities can be combined into one packaging unit if the sub-packaging is labelled accordingly.
- Each alternative packaging unit, such as casepacks or master cartons, must be labelled with the required information and the corresponding barcode (see IX. Attachment - Examples -> 1. Label for master cartons / outer cartons, 2. Casepack label).
- The pallet must be packed so it can be easily counted from the outside. Article numbers on the packaging must be orientated outwards.
- The same items should be distributed across as few packages as possible. For example: order quantity 150 pieces, carton quantity: 68 pieces → 2 full cartons and one partial carton. For volume reasons, this carton may be filled with additional items and should be labelled/marked accordingly.
2. Delivery in containers
- The supplier is responsible for the proper securing of the goods in the container.
- Identical articles are to be distributed over as few packages as possible. Example: Order quantity 150 pieces, carton quantity 68 pieces → 2 full cartons (2*68 pieces = 136 pieces) and one partial carton (remaining 14 pieces).
- Loading of the container must be sorted by SKU; unsorted loading is not permitted.
- When registering containers with the forwarding agent, the packing list, number, and size of the master cartons must be sent to the forwarding agent.
V. Delivery Note & Labelling
A separate delivery note must be created for each delivery and attached to the outside of the goods in a delivery note pocket. The delivery note should ideally follow the sample provided (see IX. Attachment - Examples -> 6. Delivery note), but must contain the following information:
- Supplier with full address and name of the person in charge, including extension number.
- ZWILLING supplier number.
- Delivery note number.
- ZWILLING purchase order number including order date.
- ZWILLING purchase order items.
- ZWILLING item description and ZWILLING item number.
- Delivery quantities.
- Number of (Euro/industrial) pallets, packages, grid boxes, etc.
- Date of despatch.
- Batch number (if available).
- Product labelling code.
- In the event of a deviation between the original order quantity and the actual delivery quantity, a corresponding sticker/notice in red colour with the information (e.g., "partial delivery") is required.
In addition to the delivery note, all packaging such as master cartons or case packs must be labelled in accordance with the specifications (see IX. Attachment - Examples -> 1. Label for master carton/case packs, 2. Case pack label, 3. SSCC label for pallets/packages).
VI. Proof of Origin of Your Goods
Proof of origin must be provided for the goods delivered. Accepted proofs include:
- Proof of origin for goods from the Federal Republic of Germany and for goods from EU member states:
- Supplier's declarations for goods with preferential origin status in accordance with Regulation (EC) No. 1207/2001 (without cumulation).
- Certificates of origin for goods without preferential origin status, issued by an authorised office.
- Declaration of origin-IHK for non-preferential origin in accordance with Regulations (EC) No. 2913/92 (Customs Code) and 2454/93 (Customs Code-DVO).
- Proof of origin for goods from preferential countries (www.zoll.de):
- Original of the preferential document (e.g., EUR.1/EUR-MED without cumulation, declaration of origin on commercial document, certificate of origin Form A).
- Supplier's declaration Turkey according to Decision No. 1/2006 of the EC-Turkey Customs Cooperation Committee of 26 September 2006 Annex VI.
- Certificates of origin issued by an authorized agency.
- Declaration of origin-IHK for non-preferential origin in accordance with Regulations (EC) No. 2913/92 (Customs Code) and 2454/93 (Customs Code-DVO).
- Proof of origin for goods from other third countries:
- Certificates of origin issued by an authorised agency.
Proof of origin must be provided before delivery. The supplier shall ensure that these delivery instructions are communicated within their company to ensure compliance.
VII. Transport of Dangerous Goods
Dangerous goods must be labelled as required, with labelling clearly visible in accordance with statutory regulations. The sender must comply with legal obligations under the Dangerous Goods Transport Act and observe subordinate regulations in their respective valid version.
- Air freight: Regulations are laid down in the Technical Instructions for the Safe Transport of Dangerous Goods by Air of the ICAO (International Civil Aviation Organisation) and in the Dangerous Goods Regulations of the IATA (International Air Transport Association).
- Sea freight: Regulations are laid down in the International Maritime Dangerous Goods Code (IMDG Code) of the International Maritime Organisation (IMO).
- Land transport: National or multilateral regulations apply for road and rail transport of dangerous goods. It is recommended to check country-specific transport regulations before shipping, as legislations increasingly adopt the UN Model Regulations.
VIII. Processing Fees
The minimum processing fee for the following defects is 100,- €. Additional work will be charged at an hourly rate of 50,- €. Any further compensation remains unaffected by this:
- The delivery note is missing or does not match the consignment.
- The required labels are missing on the packages (pallet, master carton, casepack) or are incomplete/incorrect.
- The following details on the delivery note are missing or incorrect:
- Supplier
- Delivery note number
- ZWILLING purchase order number including order data
- Purchase order item
- Item description and item number
- Delivery quantity
- Number of (Euro/industrial) pallets, packages, grid boxes, etc.
- Type of delivery
- Date of despatch
- Delivery on disposable pallets (unless specified by ZWILLING).
- Delivery on defective pallets.
- Euro/industrial pallet overpacked (weight, height, width, etc.).
- Euro/industrial pallet not secured or unstably packed.
- Goods not delivered by type (depending on delivery volume).
- Other violations of these delivery regulations.
IX. Attachment - Examples
1. Label for Master Cartons / Outer Cartons (FSC Logo)
The following labelling of master cartons/outer cartons must be observed and complied with. Additional information is not permitted. A master carton is a separate unit of measure created in the ZWILLING SAP (ERP) system. The example shows material 1008361 with quantity 50 pieces, assigned GTIN-14 34009839259525. If the actual content quantity differs from the standard quantity, the GTIN-14 must not be used, and the space on the label must be left blank. If the supplier does not know the unit of measure number (GTIN-14), it must be requested from ZWILLING Purchasing. A template for the master carton label can be downloaded via the supplier portal.
The use of this template is not mandatory; a self-created label is acceptable if it adheres to the specified minimum dimensions and content details. The label must be attached to the master carton so it is clearly visible, even when stacked on a pallet. If it is an FSC product, the ZWILLING FSC logo must be visibly printed on the master cardboard (Size: 10*10cm, Printed on all 4 sides).
Example Master Carton Label Fields:
- Material number / item code
- Old Material number and internal SAP number (if applicable)
- Description
- Quantity per carton
- Zwilling batch ID
- Supplier batch ID
- Product labelling code
- Purchase order number (PO)
- Net weight
- Gross weight
- Measurements (L x W x H)
- Production Date
- Country of origin: Made in ...
- GTIN-14/ITF-14 Code of master carton
2. Casepack Label
The following labelling of case packs must be observed and complied with. Additional information is not permitted. A case pack is a separate unit of measure created in the ZWILLING SAP (ERP) system. The example shows material 1008078 with quantity 4 pieces, assigned GTIN-14 14009839259521. If the actual content quantity differs from the standard quantity, the GTIN-14 must not be used, and the space on the label must be left blank. If the supplier does not know the unit of measure number (GTIN-14), it must be requested from ZWILLING Purchasing. A template for the casepack label can be downloaded via the supplier portal.
The use of this template is not mandatory; a self-created label is acceptable if it adheres to the specified minimum dimensions and content details. The label must be clearly visible on the case pack.
Example Casepack Label Fields (Option 1 & 2):
- Material number / item code
- Old Material number and internal SAP number (if applicable)
- Description
- Quantity per carton
- Zwilling batch ID
- Supplier batch ID
- Product labelling code
- GTIN-14/ITF-14 Code of casepack
- (Optional) Purchase order number (PO), Net weight, Gross weight, Measurements (L x W x H), Production Date, Country of origin: Made in ...
3. SSCC Label for Pallets/Parcels
If a delivery consists of several pallets or packages, an SSCC label corresponding to the sample must be affixed to each package for clear reference.
Example of an SSCC label for a pallet with one item:
- Sender: SUPPLIER
- Receiver: ZWILLING J.A. Henckels Europa GmbH, Grünewalder Str. 14-22, 42657 Solingen, Germany
- Delivery: [Delivery details]
- NVE/SSCC: [SSCC Number]
- Material number / description: [Material details]
- GTIN/EAN: [EAN number]
- Purchase Order Number: [PO Number]
- Batch: [Batch Number]
- Product labelling code: [Code]
- Consecutive No. of Pallet: [Number]
- Quantity: [Quantity]
- Gross Weight: [Weight]
- Best Before Date: [Date]
- SSCC Structure: [Description of SSCC Number structure: Extension Digit, GS1 Company Prefix, Serial Reference, Check Digit]
Example of an SSCC label for a pallet with several items: (Similar fields as above, with potential for multiple material descriptions within the packing list section).
4. Content Note for Mixed Pallets/Mixed Packages
If it is a mixed pallet or a mixed package with several items, a contents note with the following details/information is required for each pallet or package:
- Content List
- Supplier: [Supplier Name and Address]
- Receiver: ZWILLING J.A. Henckels Europa GmbH, Grünewalderstraße 14-22, 42657 Solingen
- Delivery: [Delivery Number]
- Purchase order: [PO Number]
- Packing material: [Material Type]
- Handling Unit: [Handling Unit Identifier]
- Gross weight: [Weight]
- Net weight: [Weight]
- Packing List:
- Delivery position
- ZWILLING material number (if necessary: old material number)
- Material description
- Quantity
- UoM (Unit of Measure)
5. Packing List (incl. FSC, EUDR)
Each delivery must be accompanied by a packing list containing all relevant packing information, including the assignment of handling units to container numbers (if multiple containers) and a list of all delivered handling units with SSCC numbers, article numbers, batch information, delivery quantity, and weight.
To fulfill FSC (Forest Stewardship Council) and EUDR (EU regulation on deforestation-free products) requirements, the supplier confirms the following information is included on the packing list:
- COC number of the supplier
- Latin and English wooden species name per article/item
- FSC claim: FSC 100%
- The country and region where the trees were grown (geolocation) - also for NON FSC deliveries
- Date of harvest of the trees - also for NON FSC deliveries
The packing list should be based on the following example structure:
- Sender: [Supplier Name and Address]
- Information:
- Delivery Note No. / Date
- ZWILLING Supplier No.
- Contact person (with telephone no.)
- Purchase order date
- Page
- Receiver: ZWILLING J.A. Henckels Europa GmbH, Grünewalderstraße 14-22, 42657 Solingen
- Terms of delivery: FCA Solingen
- Number of colli: [Number] Pallets
- Gross weight: [Weight]
- Net weight: [Weight]
- Container No. 1/2:
- Supplier order number / Zwilling purchase order number
- Zwilling material description, Zwilling material no. / EAN, Supplier material no.
- Supplier batch, Product labelling code, Zwilling batch (if necessary)
- Delivery quantity, Unit, Weight (KG/net)
6. Delivery Note
Each delivery must be accompanied by a delivery note containing all relevant information about the delivered goods in relation to the order. The delivery note should be based on the following example structure:
- Sender: [Supplier Name and Address]
- Receiver: ZWILLING J.A. Henckels Europa GmbH, Grünewalderstraße 14-22, 42657 Solingen
- Information:
- Delivery Note No./Date
- ZWILLING Supplier No.
- Contact person (with telephone no.)
- Purchase order date
- Page
- Delivery type: Total/Residual/Partial/Short/Over-Delivery
- Terms of delivery: FCA Solingen
- Number of colli: [Number] Pallets
- Gross weight: [Weight]
- Net weight: [Weight]
- Details:
- Supplier order number / Zwilling purchase order number
- Zwilling material description, Zwilling material no./EAN, Supplier material no.
- Delivery quantity, Sales Unit, Weight in KG (net)
