BN-LINK Smart Plug

Troubleshooting and Support

For assistance or a PDF version of this guide, visit www.bn-link.com or email support@bn-link.com. For ticket submission, use www.bn-link.com/ticket.

Device Overview and Reset

Resetting the Plug: To restore factory settings, hold the ON/OFF button for 5 seconds while the plug is connected.

Indicator Light Status:

• Blue light blinking every 0.5 second: Easy Mode connection
• Blue light blinking every 2 seconds: AP Mode connection
• Red light: Power is ON
• Blue light: Power is OFF

Specifications

• Voltage: 125V, 60Hz
• Current: 15A/1875W (Resistive), 10A/1250W (Tungsten)
• Horsepower: 1/2 HP
• Working Temperature: -10~60 °C
• Wi-Fi Frequency: 2.4 GHz

Do not exceed electrical ratings.

HBN Smart App Installation

1. Download the App: Search for "HBN Smart" on the App Store or Google Play Store. Alternatively, scan the provided QR code. Confirm the app icon before downloading.
2. Compatibility: The smart plug is also compatible with the "Smart Life" app.
3. Account Registration: Register an account using your email address or phone number. Obtain a verification code to complete the registration.

Wi-Fi Connection Requirements

• Network: Requires a 2.4GHz Wi-Fi network.
• 5GHz Networks: Connection is not possible with 5GHz Wi-Fi only.
• Dual-Band Routers: If your router broadcasts both 2.4GHz and 5GHz signals, ensure your phone is connected to the 2.4GHz network (often indicated by "_5G" or similar).
• Single-Band Routers: If your router broadcasts only one signal, you may need to configure it to support a 2.4GHz network.

Connecting the Smart Plug

A: Connection via Bluetooth:

1. Ensure Bluetooth is enabled on your smartphone. For Android devices, location permission must be granted.
2. Confirm the smart plug is plugged into a live outlet.
3. Open the HBN Smart app. A pop-up should appear indicating the device has been discovered. Tap "Go to add".
4. Follow the on-screen instructions to complete the connection.

B: Easy Mode Connection (Blue indicator light blinks rapidly):

1. Ensure the smart plug is plugged into a live outlet.
2. Open the HBN Smart app and select the "+" symbol.
3. Choose "Socket (wifi)".
4. Confirm the indicator light status on your plug and follow the app guide. If the blue light is not blinking quickly, press the ON/OFF button to reset.
5. Set a unique name for the smart plug and choose its room location.

C: AP Mode Connection (Indicator light blinks once every 2 seconds):

1. If Easy Mode fails, remove and re-plug the smart plug. When the indicator blinks quickly (Easy Mode), press and hold the power button for about 7 seconds to enter AP Mode (slow blinking indicator).
2. In the HBN Smart app, navigate to the "Add Device" (+) interface, select "Socket (Wifi)", then choose "Other Mode" (top right corner) and select "AP Mode".
3. Confirm the indicator light is flashing slowly and confirm in the app.
4. Select your 2.4G Wi-Fi network and enter the password.
5. Tap "Connect now" and select the Wi-Fi hotspot named "HBN Smart-xxx".
6. Return to the HBN Smart application and wait for successful configuration. Tap "Completed".

HBN Smart App Features

• Switch: Control power ON/OFF.
• Timer: Set specific times for the plug to turn on or off.
• Schedule: Create recurring schedules for automated control.
• Groups/Scenes: Create custom scenes and groups to control multiple smart devices simultaneously across different rooms.
• Device Sharing: Grant control permissions to other users by adding their HBN Smart accounts via the "Shared devices" option in the device settings.

Note: Edit default device names for better management.

Integration with Voice Assistants

Amazon Alexa:

1. Ensure your smart plug is connected to the HBN Smart app.
2. Open the Alexa app, go to "Skills & Games", search for "HBN Smart", and enable it.
3. Log in with your HBN Smart account credentials to link the services.
4. Authorize Alexa to use HBN Smart. Devices will sync automatically, or you can ask Alexa to discover new devices.
5. Ensure device names in both apps are consistent and recognizable for voice control.

Google Home:

1. Open the Google Home app and select "Set up device".
2. Choose "Works with Google" and search for "HBN Smart".
3. Enter your HBN Smart account credentials and authorize the connection.
4. The smart plug will appear as "Linked to you". Manage linked devices by clicking on the device or opening "Works with Google" again.
5. Assign a home and room for the device and ensure device names are unique and recognizable.

Voice Control Tips: Use clear, unique, and recognizable device names for voice commands. Ensure your native language is supported by the voice assistant.

Troubleshooting

Q: Why did my phone connection fail?

A: Try both Easy Mode and AP Mode, ensuring you follow the guides carefully. Confirm your Wi-Fi is 2.4GHz and the password is correct. Remove and reinstall the smart plug. Contact customer support if issues persist.

Q: Why can't I voice control the plug with Alexa/Google?

A: Verify the smart plug is connected and working in the HBN Smart app. Ensure the same account is linked as a skill. Check that your Alexa/Google device is functioning correctly. Use unique and recognizable device names. Consult Alexa/Google support or contact BN-LINK for further assistance.

Q: Do I need to set up the device again if I changed my router?

A: Yes, if the Wi-Fi name or router/modem changes. No setup is needed if only the router's placement is changed within the same house.

Q: Why does it turn on/off or come offline surprisingly?

A: Check for Wi-Fi interruptions or scheduled timers/schedules. Reset and reinstall the plug if necessary. Email support@bn-link.com if the problem continues.

Safety Information

• For indoor use only.
• Keep the device dry and away from extreme environments.
• Ensure appliances used with the plug comply with the product's rating.
• Do not attempt to disassemble the device.
• This device meets UL94 V-0 flammability standard.

Risk of Damage: Not suitable for appliances exceeding 15A. Be careful. Not covered if the device is disassembled.

Warranty

• 30-day money-back guarantee: Full refund within 30 days of purchase if unsatisfied.
• 15-month warranty: Covers failures and defects not caused by human error under proper technical working conditions.

Contact Information

For questions or concerns, contact BN-LINK:

• Email: support@bn-link.com
• Web: www.bn-link.com
• Customer Service Assistance: 1.909.592.1881
• Hours: 9 AM - 5 PM PST, Monday - Friday

Designed in California, Made in China.