RIDGID Smart Submersible Sump Pump

Product Overview

Sump pumps are automatic pumps used to remove ground water from sump pits, commonly for basement drainage to prevent flooding. The RIDGID 1000RSDSSmart is designed for clear water and features an innovative Air Switch, eliminating reliance on traditional float switches. Its integrated controller and companion app for iOS or Android devices provide status updates and alerts. This pump is not designed for use with portable generators. Installation outdoors without weather protection may lead to hazardous conditions and void the warranty. Water freezing inside the pump can limit performance and cause damage.

Specifications

Pump Specifications

Construction

Controller Specifications

Performance

Performance Gal/Hr

Safety Information

This manual contains important safety information to prevent equipment problems and ensure user safety. Observe all safety information labeled with danger, warning, caution, and notice.

WARNING: Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION: Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.

• Risk of Electric Shock: Ensure a properly grounded receptacle is available. Use only grounding-type receptacles. Never remove the ground prong.
• Power Supply: Ensure the power supply has a fuse or circuit breaker rated for the pump's current.
• Cord and Wiring: Do not remove the power supply cord and strain relief. Do not connect conduit directly to the pump.
• Servicing: Always disconnect the pump from the power supply before installing, servicing, or making adjustments. Allow the pump to cool for a minimum of 2 hours before servicing, as it contains pressurized, hot oil.
• Environment: Do not walk on wet floors until all power is off. If the electric panel is in the basement, call an electrician.
• Usage Restrictions: Do not use to pump flammable or explosive fluids, in flammable/explosive atmospheres, or for water intended for drinking. Do not use in swimming pool and marine areas. Do not use in mud, sand, cement, oil chemicals, grey water, or any water that is not clear ground water. Do not use for raw sewage.
• Extension Cords: Do not use extension cords or surge protectors. If the receptacle is out of reach, contact a qualified electrician.
• Pump Operation: Ensure the automatic switch operates without obstructions. Use rigid piping and fittings. Install a check valve to prevent back-flow. Do not operate if the pump is damaged. Do not lift or carry the pump by the power cord or air tube; use the handle or lift ring.
• High Water Alarm: An independent high water alarm or backup pump should be used when there is a risk of property damage from high water levels.
• California Proposition 65 Warning: This product may expose you to chemicals, including DEHP, known to the State of California to cause cancer, birth defects, and reproductive harm. For more information, visit www.P65Warnings.ca.gov.

Installation

Typical Sump Installation

The following components are part of a typical sump installation:

• 1. GFCI Outlet
• 2. Check Valve
• 3. Vent Pipe
• 4. Gasket/Basin Lid
• 5. Pipe Inlet
• 6. Discharge Pipe
• 7. Sump Pump
• 8. Air Switch
• 9. Basin
• 10. Controller
• 11. Power Cord
• 12. Air Tube

Installation Steps:

1. Ensure installation complies with the National Electric Code and all applicable local codes and ordinances.
2. Use a basin or pit large enough to accommodate the pump.
3. Clean the basin/pit of all debris.
4. If using a basin, place the pump directly on the bottom on a solid, level surface. Use a brick or block under the pump if necessary to provide a solid base. Do not place directly on clay, earth, gravel, or sand.
5. Install discharge plumbing using rigid PVC pipe according to local, regional, and state codes. Do not use flexible hosing for permanent applications.
6. Install a check valve (required) to prevent back-flow. The RIDGID check valve may be positioned just above the basin for easy pump removal.
7. Install a gate valve or ball valve if required by local code.
8. Connect the pump power supply cord to a ground fault circuit interrupter (GFCI) receptacle. The pump will initially run to calibrate the Air Switch. Do not pinch or constrict the Air Tube.
9. Fill the basin/pit with water. The pump activates when the water level reaches approximately 9 inches (level 4 on controller).
10. The pump stops when the water level reaches the switch-off level (approximately 4 inches).
11. Fill the basin/pit with water again. While the pump is draining, verify the discharge pipe directs water at least 3 feet away from the foundation. If the discharge line is exposed to freezing temperatures, ensure it slopes downward away from the foundation so remaining water drains and does not freeze.
12. Secure the basin cover and gasket to prevent debris entry, personal injury, and to contain gases or odors.
13. Follow device activation instructions on the next page.

Controller and App Usage

LED Light Display

Digital Controller Button Functions

Device Activation Instructions

1. Download the SmartSumpbyRIDGID App from your device's app store.
2. Open the app and tap "+ Add Device" to begin activation.
3. Select your RIDGID device.
4. Verify the device's status LED is blinking yellow, then tap Next.
5. Allow camera access and scan the QR code on the front of your device. The camera will automatically scan when the code is in view.
6. Once the app "Finds" your device, select your Wi-Fi network from the displayed list and enter your password credentials. Tap Send.
7. Your device will be registered upon successful Wi-Fi connection.
8. The app will prompt for your zip code to link local weather data with your pump data.

Troubleshooting

Troubleshooting Warnings

• WARNING: ALWAYS DISCONNECT THE PUMP FROM POWER SUPPLY before installing, servicing, or making any adjustments.
• WARNING: LET PUMP COOL FOR A MINIMUM OF 2 HOURS BEFORE ATTEMPTING TO SERVICE. Submersible pumps contain oil that becomes pressurized and hot under normal operating conditions.

Troubleshooting Chart

Pump will not start or run:

• Possible Cause: Water level too low. Remedy: Ensure water is at the appropriate level to activate the switch.
• Possible Cause: Blown fuse or tripped circuit breaker. Remedy: Determine cause and replace fuse or reset breaker.
• Possible Cause: Low supply voltage. Remedy: Contact an electrician.
• Possible Cause: Motor. Remedy: Replace pump.
• Possible Cause: Switch. Remedy: Verify air tube is not constricted and is connected to the switch and controller.
• Possible Cause: Inlet screen clogged. Remedy: Remove debris.
• Possible Cause: Switch obstruction. Remedy: Remove obstruction to ensure switch operation.

Pump starts and stops too often:

• Possible Cause: Back-flow of water from discharge pipe. Remedy: Install a check valve.
• Possible Cause: Switch. Remedy: Run system test. Ensure air tube is not constricted.
• Possible Cause: Check valve not functioning properly or leaking. Remedy: Remove and examine check valve for proper installation and free operation. Replace if necessary.

Pump shuts off and turns on independently (trips thermal overload protection):

• Possible Cause: Excessive water temperature. Remedy: Pump should not be used for water above 77° F.
• Possible Cause: Switch. Remedy: Run system test. Ensure air tube is not constricted.
• Possible Cause: Switch obstruction. Remedy: Remove obstruction to ensure switch operation.
• Possible Cause: Obstruction in discharge pipe. Remedy: Remove obstruction in discharge piping.
• Possible Cause: Low supply voltage. Remedy: Contact an electrician.

Pump trips GFCI:

• Possible Cause: Bad GFCI. Remedy: Contact an electrician to replace GFCI.
• Possible Cause: Bad pump. Remedy: Replace pump.

Pump operates noisily or vibrates excessively:

• Possible Cause: Worn bearings. Remedy: Replace pump.
• Possible Cause: Impeller broken. Remedy: Replace pump.
• Possible Cause: Piping attachments to building structure too rigid or too loose. Remedy: Install rubber coupling to isolate pump vibration from discharge plumbing.

Pump will not shut off:

• Possible Cause: Switch. Remedy: Run system test. Ensure air tube is not constricted.
• Possible Cause: Switch obstructions. Remedy: Remove obstruction to ensure switch operation.
• Possible Cause: Restricted discharge (obstruction in piping). Remedy: Remove obstruction from discharge piping.
• Possible Cause: Excessive inflow or pump not properly sized for application. Remedy: Recheck sizing calculations.

Pump operates but delivers little or no water:

• Possible Cause: Low supply voltage. Remedy: Contact an electrician.
• Possible Cause: Inlet screen clogged. Remedy: Remove debris.
• Possible Cause: Broken impeller. Remedy: Replace pump.
• Possible Cause: Pump not properly sized for application. Remedy: Recheck sizing calculations.
• Possible Cause: Check valve stuck closed or installed backwards. Remedy: Remove and examine check valve for proper installation and free operation.
• Possible Cause: Shut off valve closed. Remedy: Open valve.

Routine Sump Maintenance

The pump should be inspected 3-4 times per year for movement or debris buildup on the switch. Reposition the pump if it has moved and remove any debris that could interfere with switch operation. Failure to perform routine maintenance will void the warranty.

• Ensure the pump is plugged into a working GFCI outlet and the cord is in good condition. Reset GFCI if it trips in damp areas.
• Ensure the pump is standing upright.
• Test the pump by pouring a bucket of water into the pit to confirm it starts automatically and drains quickly. If it does not start, have it serviced or replaced.
• Check the inlet screen and clear away any small stones or debris.

Limited Warranty

For five years from the date of purchase from an authorized dealer, RIDGID Pumps will repair or replace, at its option, any part found to be defective in materials or workmanship for the 1000RSDSSmart model. Contact RIDGID Pumps for warranty instructions, providing the model and serial number. The purchaser is responsible for all transportation charges for products or parts submitted for repair or replacement. This Limited Warranty does not cover products damaged due to accident, abuse, misuse, neglect, improper installation, improper maintenance, or failure to operate according to RIDGID's written instructions. This warranty is in lieu of all other warranties, express or implied. RIDGID Pumps shall not be liable for any special, incidental, or consequential damages.

You MUST retain your purchase receipt. For warranty claims, send a copy of the receipt along with the material or correspondence. Do not mail the warranty form to RIDGID Pumps; use it for your records.