ECOVACS DEEBOT N10 PLUS Robot Vacuum Instruction Manual

Introduction

This document is the instruction manual for the ECOVACS DEEBOT N10 PLUS robot vacuum cleaner. It provides comprehensive guidance on safety, setup, operation, maintenance, troubleshooting, and technical specifications to ensure optimal performance and user safety.

Company Information:

Ecovacs Robotics Co., Ltd.
No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street,
Wuzhong District, Suzhou, Jiangsu, China.

Important Safety Instructions

⚠️ IMPORTANT SAFETY INSTRUCTIONS ⚠️
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.
SAVE THESE INSTRUCTIONS

For Household use only.

When using an electrical appliance, basic precautions should always be followed, including the following:

WARNING: Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in electric shock, fire or serious injury.

• 1. Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• 2. Clear the area to be cleaned. Remove power cords and small objects from the floor that could entangle the Appliance. Tuck rug fringe under the rug base, and lift items such as curtains and tablecloths off the floor.
• 3. If there is a drop off in the cleaning area due to a step or stairs, you should operate the Appliance to ensure that it can detect the step without falling over the edge. It may become necessary to place a physical barrier at the edge to keep the unit from falling. Make sure the physical barrier is not a trip hazard.
• 4. Only use as described in this manual. Only use attachments recommended or sold by the manufacturer.
• 5. Please make sure your power supply voltage matches the power voltage marked on the Docking Station.
• 6. Do not handle plug or appliance with wet hands.
• 7. Non-rechargeable batteries are prohibited.
• 8. Do not use without dust bin and/or filters in place.
• 9. Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
• 10. Do not use and store in extremely hot or cold environments (below -5°C/23°F or above 40°C/104°F). Please charge the robot in temperature above 0°C/32°F and below 40°C/104°F.
• 11. Keep hair, loose clothing, fingers, and all parts of body away from any openings and moving parts.
• 12. Do not operate the Appliance in a room where an infant or child is sleeping.
• 13. For INDOOR use ONLY. Do not use the Appliance in outdoor, commercial or industrial environments. Do not use Appliance on wet surfaces or surfaces with standing water.
• 14. Do not allow the Appliance to pick up large objects like stones, large pieces of paper or any item that may clog the Appliance.
• 15. Do not use Appliance to pick up flammable or combustible materials such as gasoline, printer or copier toner, or use in areas where they may be present.
• 16. Do not use Appliance to pick up anything that is burning or smoking, such as cigarettes, matches, hot ashes, or anything that could cause a fire.
• 17. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
• 18. Take care not to damage the power cord. Do not pull on or carry the Appliance or Docking Station by the power cord, use the power cord as a handle, close a door on the power cord, or pull power cord around sharp edges or corners. Do not run Appliance over the power cord. Keep power cord away from hot surfaces. Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• 19. If the power cord is damaged, it must be replaced by the manufacturer or its service agent in order to avoid a hazard.
• 20. Do not use the Docking Station if it is damaged.
• 21. Do not use with a damaged power cord or plug. Do not use the Appliance or Docking Station if it is not working properly, has been dropped, damaged, left outdoors, or come in contact with water. It must be repaired by the manufacturer or its service agent in order to avoid a hazard.
• 22. Turn OFF the power switch before cleaning or maintaining the Appliance. Turn off all controls before unplugging. Always turn off this appliance before connecting or disconnecting motorized nozzle.
• 23. The plug must be removed from the receptacle before cleaning or maintaining the Docking Station.
• 24. Remove the Appliance from the Docking Station, and turn OFF the power switch to the Appliance before removing the battery for disposal of the Appliance.
• 25. The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance.
• 26. Please dispose of used batteries according to local laws and regulations.
• 27. Do not incinerate the Appliance even if it is severely damaged. The batteries can explode in a fire.
• 28. When not using the Docking Station for a long period of time, please unplug it.
• 29. The Appliance must be used in accordance with the directions in this Instruction Manual. ECOVACS ROBOTICS cannot be held liable or responsible for any damages or injuries caused by improper use.
• 30. Prevent unintentional starting. Ensure the switch is in the off position before connecting to battery pack, picking up or carrying the appliance.
• 31. When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
• 32. Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
• 33. Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
• 34. Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause explosion. The temperature of 130°C can be replaced by the temperature of 265°F.
• 35. Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
• 36. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
• 37. Do not modify or attempt to repair the appliance or the battery pack (as applicable) except as indicated in the instructions for use and care.
• 38. Place the cords from other appliances out of the area to be cleaned.
• 39. Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
• 40. Do not allow children to sit on the vacuum.
• 41. Use only as described in this manual. Use only manufacturer's recommended attachments.
• 42. Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
• 43. Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
• 44. The robot contains batteries that are only replaceable by skilled persons. To replace the robot's battery, please contact Customer Service.
• 45. If the robot will not be used for a long time, fully charge the robot and power OFF for storage and unplug the Docking Station.
• 46. To Reduce The Risk Of Electric Shock – Do not use on wet surfaces. Do not expose to rain. Store indoors.
• 47. To Reduce The Risk Of Injury From Moving Parts - Unplug Before Servicing.
• 48. Risk Of Injury. Brush May Start Unexpectedly. Unplug Before Cleaning or Servicing.
• 49. To reduce the risk of injury, user must read instruction manual.
• 50. To Reduce The Risk Of Electric Shock – Do not use outdoors or on wet surfaces.

Electrical Symbols:

This Device Complies with DHHS Radiation Rules, 21CFR Chapter 1, Subchapter J.

Package Contents

The package includes the following items:

• Robot: The main cleaning unit.
• Auto-Empty Station: A docking station that automatically empties the robot's dustbin.
• Ramp Extension (For carpet use only): Used with the Auto-Empty Station on carpets to ensure successful docking.
• Antibacterial Dust Bag: For use within the Auto-Empty Station.
• Instruction Manual: This document.
• Side Brushes: Two brushes that attach to the robot's underside for edge cleaning.
• Mopping Pad Plate: Attaches to the robot for holding the mopping pad.
• Washable Mopping Pad: A reusable cloth for mopping.

Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.

Product Diagram

Robot (Top View)

• AUTO Mode Button: Starts, pauses, or resumes cleaning.
• Top Cover: Lifts to access internal components.
• RESET Button: Used for resetting the device or Wi-Fi.
• Wi-Fi Indicator Light: Shows Wi-Fi connection status.
• Power Switch: Turns the robot ON or OFF.
• Multi-function Cleaning Tool: Used for cleaning brushes and filters.
• TrueMapping Distance Sensor: For navigation and mapping.
• Anti-collision Bumper: Detects obstacles.

Auto-Empty Dust Bin

• Dust Bin Handle: For removing and carrying the dust bin.
• Release Button: To detach the dust bin.
• Filter Net: Part of the dustbin filtration system.
• Auto-Empty Outlet: Connects to the Auto-Empty Station for dust evacuation.
• Antibacterial Filter: Filters air as dust is evacuated.

Robot (Bottom View)

• Charging Contacts: Connects to the Auto-Empty Station for charging.
• Carpet Detection Sensor: Detects carpets.
• Main Brush: Collects debris from the floor.
• Anti-drop Sensors: Prevent the robot from falling down stairs.
• Main Brush Release Button: For removing the main brush.
• Reservoir: Holds water for mopping.
• Universal Wheel: Allows the robot to turn and maneuver.
• Side Brushes: Sweep debris towards the main brush.
• Driving Wheels: Propel the robot.
• Water Outlet: Dispenses water for mopping.

Auto-Empty Station

• Indicator Light: Shows the status of the station.
• Lid Release Button: Opens the top lid.
• Infrared Signal Emitter: Communicates with the robot.
• Auto-Empty Inlet: Connects to the robot's dustbin for emptying.
• Auto-Empty Station Pins: Connects to the robot's charging contacts.
• Ramp Extension Slot: For attaching the ramp extension.

Auto-Empty Station (Back)

• Power Cord Wrap: Stores excess power cord.
• Power Cord: Connects the station to a power outlet.

Auto-Empty Station (Top)

• Antibacterial Dust Bag Socket: Holds the dust bag.
• Dust Evacuation Tube: Channels dust from the robot to the bag.
• Blower Cover: Protects the blower mechanism.

Auto-Empty Station (Bottom)

• Base Screw Socket: For securing the station.
• Dust Evacuation Tube + Tube Cover: Components for dust transfer.
• Ramp Extension Slot: Area to attach the ramp extension.
• Dust Evacuation Tube Cover Set Screws: Secures the dust evacuation tube cover.

Reservoir

• Water Inlet: For filling the reservoir with water.
• Water Inlet Cover: Covers the water inlet.
• Reservoir Release Button: To detach the reservoir.
• Mopping Pad Plate: Attaches to the reservoir.
• Mopping Pad: The cloth used for mopping.

Operating and Programming

3.1 Notes Before Cleaning

• Tidy up the area to be cleaned by putting furniture, such as chairs, in their proper place.
• During the first use, make sure each room door is open to help DEEBOT fully explore your house.
• It may be necessary to place a physical barrier at the edge of a drop to stop the unit from falling over the edge.
• Put away objects including cables, cloths and slippers, etc. on the floor to improve the cleaning efficiency.
• Before using the product on a rug with tasseled edges, please fold the rug edges under.
• Please do not stand in narrow spaces, such as hallways, and make sure not to block the Detection Sensor.

3.2 Quick Start

1. Remove Protective Materials: Remove any protective films or coverings from the robot and docking station.
2. Install Side Brushes: Attach the side brushes to the designated posts on the robot's underside. They should click into place.

* For carpet use only
When Auto-Empty Station is placed on a carpet, install the Ramp Extension to the station for DEEBOT to return to charge successfully.

3.3 Charging DEEBOT

1. Auto-Empty Station Placement: Place the station against a wall on a level surface, ensuring adequate clearance (e.g., >0.5m on sides, >1.5m in front).
2. Power ON: Connect the power cord to the station and plug it into a power outlet. Press the power switch on the robot to 'I' (ON). Note: I = ON, O = OFF. DEEBOT cannot be charged when being powered OFF.
3. Charge DEEBOT: Empty remaining water from the Reservoir and remove the Reservoir and the mopping pad plate before charging DEEBOT. Place the robot on the Auto-Empty Station. The indicator light on the robot flashes white when DEEBOT is charging and goes out when DEEBOT is fully charged. A full charge typically takes approximately 6.5 hours.

3.4 ECOVACS HOME App

To enjoy all available features, it is recommended to control your DEEBOT via the ECOVACS HOME app.

Before you start, make sure that:

• Your mobile phone is connected to a Wi-Fi network.
• The 2.4GHz band wireless signal is enabled on your router.
• The Wi-Fi indicator light on DEEBOT is slowly flashing.

Wi-Fi Indicator Light Status:

Tips: If you have any problems during the Wi-Fi setup process, refer to the Troubleshooting > Wi-Fi Connection section in this manual.

3.5 Operating DEEBOT

During the first cleaning, please supervise DEEBOT and assist it should there be a problem.

1. Start: Press the AUTO Mode Button to begin cleaning. The robot will map the area and clean systematically.
2. Pause: Press the AUTO Mode Button again to pause cleaning. The robot's Control Panel stops glowing after a few minutes. Press the AUTO Mode Button on DEEBOT to wake up the robot.
3. Return to Charge: Press and hold the AUTO Mode Button for 3 seconds to send DEEBOT back to the Auto-Empty Station. When the Auto-Empty Station is connected to power, DEEBOT automatically returns to the station to charge and empty the Dust Bin as it needs.

3.6 OZMO Mopping System

• Note: To prolong the service life of the reservoir, it is recommended to use purified water or softened water for the OZMO mopping system.
• Note: When DEEBOT is mopping, it automatically detects the carpet and keeps away from it. If you need to clean the carpet, please uninstall the mopping pad plate first.

Maintenance

4.1 Regular Maintenance

To keep DEEBOT running at peak performance, perform maintenance tasks and replace parts with the following frequencies:

Before performing cleaning and maintenance tasks on DEEBOT, turn the robot OFF and unplug the Auto-Empty Station. A multi-function Cleaning Tool is provided for easy maintenance. Handle with care, this cleaning tool has sharp edges.

Note: ECOVACS manufactures various replacement parts and fittings. Please contact Customer Service for more information on replacement parts.

4.2 OZMO Mopping System Maintenance

• Reservoir Maintenance: Clean the water inlet filter on the bottom of the Reservoir if it is clogged.
• Washable Mopping Pad: Clean the mopping pad after each use. Ensure it is dry before storing.

4.3 Auto-Empty Dust Bin and Filters

• Dust Bin Cleaning: Remove the dust bin from the robot. Empty the contents into a trash receptacle. Clean the dust bin and filter net as needed.
• Filter Maintenance: Remove the antibacterial filter. Clean it by tapping it gently to remove dust. Replace if damaged.
• Drying: Allow parts to air dry completely before reassembly.

4.4 Main Brush and Side Brushes

• Main Brush: Remove the main brush assembly. Use the multi-function cleaning tool to remove tangled hair and debris. Clean the brush and the housing.
• Side Brushes: Remove the side brushes by pulling them upwards. Clean any debris from the brushes and the mounting posts. Reinstall by pressing them down until they click.

4.5 Auto-Empty Station

Note: Before performing cleaning and maintenance on Auto-Empty Station, unplug it first.

* For proper maintenance, wipe with a clean dry cloth, and avoid using any detergent or cleaning spray.

• Auto-Empty Station Pins & Infrared Signal Emitter: Wipe these components clean with a dry cloth.
• Antibacterial Dust Bag Disposal: Open the Auto-Empty Station lid. Remove the sealed dust bag by pulling the handle. Dispose of the old bag.
• Blower Cover Cleaning: Clean the blower cover inside the station.
• Install Antibacterial Dust Bag: Insert a new dust bag into the socket and close the dust container lid. The dust bag will be sealed by the handle so the dust will not leak.

4.6 Other Components

Note: Before cleaning the robot's Charging Contacts and Auto-Empty Station Pins, turn the robot OFF and unplug the Auto-Empty Station.

• Robot Charging Contacts: Wipe clean with a dry cloth.
• Auto-Empty Station Pins: Wipe clean with a dry cloth.
• Other Sensors/Surfaces: Wipe clean with a dry cloth.

4.7 Storage

If DEEBOT will not be used for a while, fully charge DEEBOT and power OFF before storage. Charge DEEBOT every 1.5 months to prevent battery drain.

Note: When DEEBOT is not cleaning, it is recommended to keep DEEBOT powered ON and charging.

Indicator Light

DEEBOT will tell you something is wrong with an indicator light and voice report. More detailed support is available through the ECOVACS HOME and online website.

Troubleshooting

6.1 Troubleshooting

6.2 Wi-Fi Connection

Before Wi-Fi setup, make sure DEEBOT, mobile phone, and Wi-Fi network meet the following requirements.

DEEBOT and Mobile Phone Requirements:

• DEEBOT is fully charged and the power switch of DEEBOT is turned on.
• Wi-Fi status light slowly flashes.
• Turn off mobile phone's cellular data (you can turn it back on after setup).

Wi-Fi Network Requirements:

• You are using a 2.4GHz or 2.4/5 GHz mixed network.
• Your router supports 802.11b/g/n and IPv4 protocol.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Do not use a hidden network.
• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported.
• Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North America (refer to local regulatory agency).
• If you are using a network extender/repeater, the network name (SSID) and password are the same as your primary network.

Technical Specifications

Output power of the Wi-Fi module is less than 100mW.

Note: Technical and design specifications may be changed for continuous product improvement.