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IMOU Security Camera Indoor Camera User Guide

Security Camera Indoor Camera
User Guide

Welcome
Thank you for choosing Imou. We are devoted to providing you with easy smart home products. If you have problems using the product, please contact our service team before returning your product.
Our service mail:service.global@imoulife.com.
Detailed installation instructions & videos, and frequently asked questions can be found at: imoulife.com/support/help or scan this QR code to the help page.

http://www.imoulife.com/web/support/help

Package Content

Camera Introduction

Note: Press and hold the reset button for 10 s to reset the camera.
The description of the LED indicator is included in the following table.

LED Status	Device Status
Off	•Power off/LED turned off •Rebooting after reset
Solid red Booting	• •Device malfunction
Flashing green	Ready to set up the camera
Solid green	Operating correctly
Flashing red	Failed to set up the camera
Flashing green and red alternately	Updating firmware

Troubleshooting

Problem	Solution
Cannot configure the camera	•Make sure that your smartphone and the camera are within range of your Wi-Fi router. •Make sure that the LED indicator on the camera is flashing green.
How to find the camera Wi-Fi password	It is the safety code on the device label.
No picture or device is offline	•Make sure that the LED indicator on the camera is flashing green. See the “LED Status” section for details if otherwise. •Make sure that the camera is properly connected to power using the included USB power adapter. •Reposition the camera, router, or both to improve signal strength.
The picture is not clear	•Check the camera lens for dirt, dust, and spider webs. Clean the lens with a soft, clean cloth. •Remove the vinyl cover on the camera lens.
No audio	•Make sure that the audio function on the camera is turned on. •Make sure that audio is turned up on the viewing device.
Human detection does not work	Make sure that you have enabled Human Detection in the Device Settings interface of you Life App.
Camera stuck downwards	Check the Privacy Mode setting on Imou Life App.
Fail to scan OR code	•Clean the camera lens of your smartphone. •Make sure that there is enough light on the OR code. •Do not hold the OR code too close to the camera.

Documents / Resources

Security Camera Indoor Camera

User Guide · Security Camera Indoor Camera

References

imoulife.com/support/helpimoulife.com
IMOU lifewww.imoulife.com
User Manualmanual.tools

Published: July 9, 2022

Updated: July 11, 2022

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

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Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

박차선 says:

December 17, 2024 at 11:11 pm
잘 사용하다가 오류가 있어 어플 재설치 했는데 방향버튼이 없어졌어요. 어떻게 해야 하나요?
박차선 asks 잘 사용하다가 오류가 있어 어플 재설치 했는데 방향버튼이 없어졌어요. 어떻게 해야 하나요?

Manuals+ clarified question

Question

Why did the direction control buttons disappear in the Imou Life app after reinstallation?
Answer

If the direction buttons (PTZ controls) have disappeared after reinstalling the Imou Life app, please try the following steps to restore them:

Check Device Compatibility: Ensure the camera model you are viewing supports Pan and Tilt. If the app is showing a fixed-lens camera view, direction buttons will not appear.

Update Firmware: Sometimes a new app version requires a camera firmware update to display all controls. Go to Device Settings (gear icon) > Device Information > Firmware Update.

Check Privacy Mode: If the camera is in Privacy Mode, controls may be hidden. The manual notes that if the camera is "stuck downwards," you should check the Privacy Mode setting in the app.

Interface Layout: Tap the live feed window once to ensure the overlay controls are active. Sometimes you may need to swipe up on the control panel below the live video to reveal the PTZ joystick.

Re-add the Device: If the issue persists, try deleting the camera from the app and scanning the QR code on the bottom of the device to add it again.

For further technical assistance, you can contact Imou support at service.global@imoulife.com.
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Βαγγέλης says:

September 8, 2025 at 10:40 pm
δεν μπορώ να συνδεθώ με δεύτερο κινητό με το που πάω να γράψω το email με πετάει
Βαγγέλης asks δεν μπορώ να συνδεθώ με δεύτερο κινητό με το που πάω να γράψω το email με πετάει

Manuals+ clarified question

Question

How do I connect a second mobile device to my IMOU camera?
Answer

To connect a second mobile device to your IMOU camera, you should not try to add the camera as a new device on the second phone. Instead, follow these steps:

Account Sharing: Open the Imou Life app on the primary phone (the one already connected to the camera). Go to the camera settings and look for the Device Share option. You can then invite the second user by entering their email address or scanning their QR code.

Shared Login: Alternatively, you can log in to the Imou Life app on the second phone using the exact same account credentials (email and password) used on the first phone.

If the app is crashing or "kicking you out" specifically when typing the email, ensure that the second phone has the latest version of the Imou Life app installed from the Google Play Store or Apple App Store. If the issue persists, try clearing the app cache or reinstalling the application.
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carla says:

May 12, 2026 at 1:21 pm
Buongiorno, utilizzo Imou life da diverso tempo per controllare mia madre anziana nella sua abitazione, ora mi sembra che il rilevamento di movimento umano (quando si alza dal letto ad esempio) non funzioni più pur non avendo cambiato nulla nelle impostazioni.Il rilevamento è attivo tutto il giorno,la sensibilita’ al movimento è 5,l’audio è impostato su 50 decibel, la modalita’ privacy non è attiva, che verifiche ulteriori devo fare? grazie
carla asks Buongiorno, utilizzo Imou life da diverso tempo per controllare mia madre anziana nella sua abitazione, ora mi sembra che il rilevamento di movimento umano (quando si alza dal letto ad esempio) non funzioni più pur non avendo cambiato nulla nelle impostazioni.Il rilevamento è attivo tutto il giorno,la sensibilita' al movimento è 5,l'audio è impostato su 50 decibel, la modalita' privacy non è attiva, che verifiche ulteriori devo fare? grazie

Manuals+ clarified question

Question

My Imou Life camera's human motion detection is not working, even though settings haven't changed. What should I check?
Answer

If your Imou camera's human motion detection is no longer working, even with sensitivity at 5 and privacy mode off, here are some checks you can perform:

Verify Human Detection is Enabled: Ensure that "Human Detection" is still enabled in the Device Settings interface of the Imou Life App.

Check for Obstacles: Make sure there are no new obstacles blocking the camera's view that might prevent it from detecting movement.

Clean the Camera Lens: Dust, dirt, or spider webs on the lens can interfere with detection. Clean the camera lens with a soft, clean cloth.

Check Wi-Fi Signal Strength: A weak Wi-Fi signal can sometimes affect camera performance, including detection features. Try repositioning the camera or router to improve signal strength.

Power Cycle the Camera: Disconnect the camera from power for a few seconds and then plug it back in. This can sometimes resolve minor glitches.

Check for Firmware Updates: Ensure your camera's firmware is up to date. You can usually check for updates within the Imou Life App.

If these steps do not resolve the issue, you may need to contact Imou customer support for further assistance. You can find their support contact information on the Imou website or within the Imou Life App.
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