Ultenic D5 Series Robot Vacuum User Manual

Please keep this user manual in your sight, read it thoroughly and carefully before using this product.

Important Safety Instructions

To reduce the risk of injury or damage, please keep these safety precautions in mind when setting up, using and maintaining your robot vacuum cleaner:

About Your Robot

1. Robot

Auto Cleaning Start/Stop Button: Press and Hold to Power On/Off, Press to Start Cleaning

Auto-recharging Button

Anti-drop Sensors

Wheels

Power Switch

Dust Bin

Charging Contact Pins

Swivel Wheel

Side Brushes

Battery Pack

Rolling Brush

2. Accessories

3. Charging Dock

Signal Transmission Area

Charging Indicator

Charging Contact Pins

4. Remote Control

Mode and Time Display Screen

Return to Charging Dock

Start/Stop

Schedule Setup

Edge Cleaning

Power levels

Tips: Install 2 AAA batteries before using the remote control for the first time. Make sure the positive and negative ends are facing the correct polarity direction as marked in the battery compartment. When using the remote control, please aim at the robot and the effective distance is 0-5m.

5. LED Indicator

LED light Status
Solid blue light Working Normally/Pause/Standby
Blue light flashs Powering on/Configuring Network/Upgrading Firmware
Yellow light flashs Low Battery/Recharging
Green light flashs Charging
Solid green light Fully Charged
Red light flashs quickly Abnormal/Error
Light off Power Off/Sleep

Using Your Robot

Quick Start

  1. Plug in the charging dock: Put the cable into the trunking at the bottom of charging dock. Note: If you don't put the cable into the trunking, it may stuck the robot while charging or cleaning.
  2. Charging Dock Position:
    1. Place the charging dock on a hard, level surface and against a wall.
    2. Place the charging dock against the wall and make sure the place is an open & uncluttered area. Leaving at least 2 meters (6.5 feet) in front of the charging dock; 1 meter (2.3 feet) on both sides of the charging dock.
    3. Connect the round connector of the adapter into the power socket on the charging dock and the other end into a wall outlet. Note: Please make sure the indicator light is on when the charging dock is plugged in, otherwise the robot can not be charged.
  3. Install Side Brushes: Attach side brushes to the bottom of robot by pressing a brush into each slot.
  4. Turn on the main power switch: Turn on the main power switch on the bottom of the robot.
  5. Activate the Robot: Place the robot on the charging dock, making sure the metal charging contacts on the charging dock match up with those underneath the robot. If successful, you will hear a series of tones.
  6. Start Cleaning Cycle: Press the " O " power button once to wake up the robot. Press the " O " power button again or press the " AUTO " button on remote control to start a cleaning cycle.
  7. Pause: To pause the robot during a cleaning cycle, press the " O " button or press the " ►II " button on the remote control. To start the robot, press the " O " button or press the " ►II " button on the remote control.
  8. Power OFF: To end the cleaning cycle and put robot in standby mode, press and hold the " O " button until robot indicators turn off.

How Robot Clean Your Home

1. Auto Cleaning

Press the " O " button on robot or press the " AUTO " button on remote control to start auto cleaning. If the battery is low while the cleaning is not finished, the robot will return to the charging dock for charging.

Warm Tips: During the recharging process, there may be a phenomenon that the charging dock cannot be found. At this time, the robot will flash red light and "BEEP" four times. Please manually put the robot onto the charging dock to charge.

2. Spot Cleaning

When you select spot cleaning, robot intensely cleans a localized area by spiraling outward about 3 feet (1 meter) in diameter and then spiraling inward to where it started. During spot cleaning, robot boosts vacuum power to ensure the best cleaning performance for what you need. To use spot cleaning, place robot on top of the localized debris and press " Θ " (Spot) on the remote control.

3. Power levels

4. Edge Cleaning

After the robot finishes cleaning the open areas of your floor, it enables edge cleaning mode to ensure that it has cleaned along walls and around furniture Legs. If you prefer a quicker edge cleaning, press the " Π " button on remote control.

5. Single Room Cleaning

Press the " Θ " button on the remote control to start random cleaning.

Warm Tips: In this mode, the robot will keep cleaning for about 30 minutes and then stop. Please close the door to ensure the robot will not go out the room.

6. Floor Mopping Cleaning

The Robot is equipped with a water tank so that it can clean your home in the mopping mode

Note: If you are using the dry-sweeping mode, skip the step of filling water.

Cleaning Schedule

1. Set the Remote Control's Clock

Press the " O " button on remote control, and then the hour section begins to flash in the clock display setting window. Press the " " or " " button to select the minute or hour section. Press " O " or " ►II " button to select the desired figures. And then press the " O " button, the robot will "BEEP" when the clock setting is completed.

2. Set the Remote Control's Clock

Press the " O " button on remote control, and then the hour section begins to flash in the cleaning schedule display setting window. Press the " " or " " button to select the minute or hour section. Press " O " or " ►II " button to select the desired figures. And then press the " O " button, the robot will "BEEP" when the cleaning schedule setting is completed.

3. Cancel the Cleaning Schedule

Press and hold the " ►II " button approximately 4 seconds on the remote control, the robot will "BEEP" when the cleaning schedule process is canceled.

Regular Robot Care

Please perform the following care procedures to keep the robot running at its peak performance. If you notice the robot picking up less debris from your floor, then empty the bin, clean the filter and rolling brush. Recommended cleaning /replacement frequency:

Robot part Cleaning Replacement frequency
Dust bin After each use
Filters Once every week Every 2 months
Rolling brush Once every week Every 6-12 months
Side brushes Once every month Every 3-6 months (or when visibly worn)
Brush guard Once every month Every 3-6 months (or when the silicone rubber strip on the brush guard is visibly worn)
Sensors Once every month
Charging pins Once every month
Swivel wheel Once every month

Empty the Robot's Bin

  1. Press bin release button to remove the bin.
  2. Open the bin's door to empty it.

Clean the Robot's Filter

  1. Remove the filter by grasping the white tab.
  2. Shake off debris by tapping the filter against your trash container.

Clean the Robot's Rolling Brush, Side Brush, Swivel Wheel and Sensors

  1. Take out the rolling brush, clean the vacuuming aisle with a cloth.
  2. Clean the rolling brush. Cut off the hair winded in the rolling brush with the knife of provided cleaning tools.
  3. Remove the side brush, use a cloth to remove the dust from the brush.
  4. Pull out the swivel wheel, then clean it with the cleaning tools provided.
  5. Dust off the cliff sensors to maintain the best performance.

Troubleshooting

The robot will inform you the error with a two-tone distress sound. The indicator will also blink or turn red. Refer to the chart as below to resolve the robot's problem. If the problem is not resolved, please contact our COST FREE customer service team for further assistance.

Warm Tips: Some errors can be resolved by rebooting the robot. To reboot the robot, press the power button on the bottom of the robot, you will hear an audible tone signifying a successful reboot.

Robot blinks and says Likely cause What to do
BEEP once Gyroscope error. Keep the robot at a stable place to restart and do not move the machine.
BEEP twice Bumper is stuck. Check whether the bumper is flexible.
Flash red indicator light Robot's cliff sensors are dirty, it is hanging over a drop, or it is stuck on a dark surface. If the robot is hanging over a drop, or on a dark surface, please start in a new location. Otherwise, wipe its cliff sensors with a dry cloth.
BEEP quartic Low power or charging error. The voltage of robot is too low and needs manually charging.

FAQ

Problems Solutions
The Robot cannot be activated.
  • Make sure the main power switch is in the ON position.
  • Make sure the battery is fully charged.
  • Replace the batteries (2 x AAA) in the remote control.
  • Make sure the remote control is within 0-5m.
  • If you still have trouble, turn off the main power switch and then turn it back on.
The remote control does not work.
  • Replace the batteries in the remote control.
  • Make sure the robot is turned on and fully charged.
The Robot stops working suddenly.
  • Check if robot is trapped or stuck on an obstacle.
  • Check if the battery level is too low.
  • If you still have trouble, turn off the main power switch, wait for2 seconds, and then turn it back on.
You can't set up a cleaning schedule.
  • Make sure the main power switch on the bottom of robot is turned on.
  • Make sure the time, time of day (AM/PM), and the scheduled time have been set correctly.
  • Check if the robot's power is too low to start cleaning.
Suction power is weak.
  • Check if any obstructions are blocking the suction inlet.
  • Empty the dust bin.
  • Clean the filters with a vacuum cleaner or a cleaning brush.
  • Check if the filters are wet due to water or other liquid on the floor. Air-dry the filters completely before use.
The Robot can't be charged.
  • Check if the indicator on the charging dock lights up. If not, contact the service center to repair or replace the charging dock.
  • Dust off the charging contact pins with a dry cloth.
  • Check if you can hear a beep when the robot has returned to the charging dock. If not, contact the service center to repair or replace the charging dock.
The Robot can't return to the charging dock.
  • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the charging dock.
  • When the robot is in the vicinity of the charging dock, it will return more quickly. However, if the charging dock is located far away, the robot will need more time to return. Please be patient as it works its way back.
  • Clean the charging contact pins.
The rolling brush doesn't rotate.
  • Clean the rolling brush.
  • Check if the rolling brush and brush guard have been installed properly.
The Robot movements or travel paths are abnormal.
  • Clean the sensors carefully with a dry cloth.
  • Restart the robot by turning the power switch off and on.

After-Sale Service

The professional customer service team from Ultenic will be responsible and provide support to all products that come with a worry-free warranty for one year automatically after purchase.

Please contact Ultenic Support and Service via Email below.

Country/Region Email
United States service-us@ultenic.com
Deutschland service-de@ultenic.com
France service-fr@ultenic.com
España service-es@ultenic.com
Canada service-ca@ultenic.com
United Kingdom service-uk@ultenic.com
Italia service-it@ultenic.com
日本 service-jp@ultenic.com
Others support@ultenic.com
Models: D5 Series Pro Robot Vacuum Cleaner, D5 Series, Pro Robot Vacuum Cleaner, Robot Vacuum Cleaner, Vacuum Cleaner, Cleaner

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