Poly VVX 250 Quick Guide: Desk Phone Features and Operations

Desk Phone Features

The Poly VVX 250 is a versatile desk phone designed for efficient communication. Familiarize yourself with its key features:

Line keys: Manage multiple phone lines, view calls, and quickly access favorite contacts.
Back key: Navigate to the previous screen.
Transfer key: Transfer active calls to another contact.
Hold key: Place active calls on hold or resume held calls.
Volume keys: Adjust the volume for the handset, headset, and speakerphone.
Soft keys: Context-sensitive buttons that change based on the on-screen display.
Home key: Return to the main home screen.
Navigation keys: Scroll through menus and options.
Headset key: Activate headset for calls.
Speakerphone key: Use the speakerphone for hands-free calls.
Mute/Unmute key: Control audio during calls and conferences.

Basic Call Operations

Learn how to perform essential call functions:

Placing a call: Dial the number and lift the receiver, press the headset key, or press the speakerphone key.
Answering a call: Lift the receiver, press the headset key, or press the speakerphone key.
Placing a call on hold: Press the Hold key or '#' during an active call.
Retrieving a held call: Press the Hold key or '#' to resume a call.
Starting a Three-Way call: Press the 'Conf' soft key, dial the extension, and press 'Conf' again to merge.
Transferring a call: Use 'Warm Transfer' (announce the call before connecting) or 'Blind Transfer' (transfer directly without announcing). Follow the on-screen prompts for each method.
Voicemail Transfer: Press the Transfer soft key, then the Blind soft key, and dial the voicemail extension.
Parking a call: Use the 'Park' soft key to place a call on hold at a specific extension. Note the park location (e.g., *802).
Retrieving a Parked Call: Press the designated key followed by the park location.
Paging: Press '84' and follow the prompts for making a page announcement.
Initiating an Intercom call: Press '85' and follow the prompts to call another extension directly.
Hot Desking: Log in using your extension number and voicemail PIN via the 'Login' soft key.
Recording a call: Press '5' during an active call to start or stop recording.

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Desk Phone Features

Basic Call Operations

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