Intex PureSpa SSP-H-20-1C Owner's Manual

Please read, understand, and follow all instructions carefully before installing and using this product. Keep for future reference.

Important Safety Rules

DANGER

WARNING

Product Specifications

4 adults 6 adults
Maximum seating capacity: 4 adults 6 adults
Water capacity: 210 gal (795 L) 290 gal (1098 L)
Inner/outer diameter: 57/77 in (145/196 cm) 65/85 in (165/216 cm)
Height: 28 in (71 cm)
Bubble air blower: 1.1 HP / 220-240 V / 50 Hz
Filter pump flow rate: 460 gal/hr (1,741 L/hr)
Heater power: 2,200 Watts / 220-240 V / 50 Hz
Temperature range: 20°C - 40°C (68°F ~ 104°F)
Temperature rise: 1.5-2.5°C/hr (3°F – 4.5°F/hr) 1-2°C/hr (2°F – 3.5°F/hr)
Number of Bubble Jets: 120 (28404) 140 (28408)
140 (28406) 170 (28410)
Spa tub recommended working air pressure: 0.083 bar (1.2 psi)

Cord-connected spa with pump, heater, blower, built-in hard water treatment and control panel. This product requires a minimum of 13 Amps. If the circuit breaker trips, please check that no other appliances or other large loads are on the same circuit as the spa.

Set Up

Site preparation and requirements

Additional requirements for indoor installation

Additional requirements for outdoor installation

Spa Control Unit Assembly

  1. Connect the control panel (3) cable plug into the receptacle on top of the spa control base and screw in the plug cover firmly by hand.
  2. Screw the control panel bolts (4) with the provided bolt wrench (6) to secure the control panel.
  3. Plug the spa control unit into a electrical outlet.

Inflation

Inflate the Spa Tub Wall

  1. Take out the ground cloth (19) and spread it over the cleared area. Then spread out the spa liner over the ground cloth and point the drain valve towards a suitable draining area. Note: Spread the ground cloth with the bubbles facing down over the cleared area where you intend to setup your spa.
  2. Press the button located on top of the control base and remove the back cover.
  3. Unscrew the control base inflation cap (5) to reveal the air blower inflation outlet, insert one end of the inflation hose (7) into the outlet and turn to the right to lock it.
  4. Unscrew the air valve cap to reveal the stem in the up position for inflation. Insert the other end of the inflation hose (7) into the valve and turn to the right to lock it in position.
  5. Press the button to turn on the control unit panel buttons first. Press the button to inflate the spa tub wall until it is firm to the touch but not hard. IMPORTANT: Do not over inflate or use high pressure air compressor to inflate.
  6. Press the button again to turn it off.
  7. Disconnect the inflation hose (7) from the air valve and attach the pressure gauge (23) to the air valve. The pressure gauge indicator should be in the green area for a properly inflated spa tub. Repeat previous steps to add more air if necessary.
  8. Replace the air valve cap back. NOTE: The cap is designed to be screwed on and off. Never exert force as this could cause the complete internal inflation system of the valve to come loose.

Inflate the Spa Cover Air Bladder

  1. Open the inflation valve and insert the inflation hose (7) into the valve; press to inflate until it is firm to the touch but not hard.
  2. Disconnect the inflation hose (7) from the air blower inflation outlet and the valve.
  3. Replace the control base inflation cap (5) back; close and recess the inflation valve. NOTE: If there is a need to add some air to the spa tub wall or spa cover air bladder after they have been setup, refer to above "Inflate the Spa Tub Wall" and "Inflate the Spa Cover Air Bladder" sections. The cover air bladder is preinstalled inside the spa cover. If it needs to be reinstalled, place the uninflated air bladder inside the spa cover lip before inflating the bladder.

Deflation

For Spa Tub Wall:

  1. Unscrew the cap to reveal the stem, push the stem in and turn 90 degree right to secure it in the down position.
  2. Once the deflation is completed, push the stem in and turn 90 degree left to return it to the inflation position.
  3. Replace the cap back.

For Cover Air Bladder:

  1. Pull valve cap out and squeeze the valve at its base until deflated.
  2. Close and recess the valve back.

Spa Control Unit Installation

  1. Connect the spa control unit to the spa tub. Hand-tighten the connectors securely. Do not use tools to tighten.
  2. Reinstall the back cover (2) to the spa control base. Back cover must be installed before using the SPA. CAUTION: Do not sit, lean, cover or place any objects over the spa control unit.
  3. Attach the filter cartridge housing assembly to the inside of the spa tub outlet grid (lower position, marked "C"). Inflate the spa tub first before installing filter pump fittings.
  4. Before filling with water ensure the bottom drain valve caps are securely closed on the inside and outside.
  5. Fill the spa tub with freshwater to a level between MIN and MAX marked on the inside of the spa wall. Do not over fill the spa. Never move the spa tub with water inside and/or with the control base attached to the spa as the spa or control base may be damaged. WARNING: Never pour water with a temperature higher than 40°C (104°F) into the spa directly. It is recommended to fill the spa tub with lukewarm water for quick heating and energy saving.
  6. Place the spa cover and spa air bladder (pre-installed in spa cover) over the spa tub, and make sure the spa cover buckles are locked using the key provided after pulling the buckled straps tight. IMPORTANT: Inspect the spa cover regularly for leak, premature wear and tear or deterioration. Never use a damaged spa cover.
  7. Ensure the spa is plugged into a electrical socket and press the button to turn on the control unit panel buttons first. Press the button on the control panel to activate the heater.

Operation

Spa Control Unit Panel

A: Heat Button
B: Celsius/Fahrenheit Toggle Button
C: Temperature Increase Button
D: Temperature Decrease Button
E: Water Filter Button
F: Bubble Button
G: LED Display
H: On/Off Button

LED Code Chart

LED Reading CAUSE SOLUTION
E90 No water flow Turn off and unplug the control unit. Ensure the outlet cover grid is clean and free from obstructions. Clean or replace the cartridge, see Maintenance and Storage section. Ensure the in/outlet connections on the spa tub and filter pump are not blocked. Keep the spa water properly sanitized to ensure a clean and unclogged filter cartridge. If problem persists, contact Intex Service Center.
E94 Water temperature too low If the ambient temperature is below 4°C (39°F), we recommend not to use the spa. Turn off and unplug the control unit, add some warm water to raise the spa water temperature above 5°C (41°F), then press the button to heat up the water to the desired temperature. If problem persists, contact Intex Service center.
E95 Water temperature too high Turn off and unplug the control unit. When the water has cooled down, plug the RCD and restart all over again. Turn the heater off, then press the filter and bubble buttons to lower the water temperature. If problem persists, contact Intex Service Center.
E96 System Error Turn off and unplug the control unit, use the cap to stop the water from flowing out of the tub, disassemble and drain out the control unit. Reassemble the control unit back to the tub. Plug the RCD and restart all over again. If problem persists, contact Intex Service Center.
E97 Dry-fire Protection Contact Intex Service Center.
E99 Water temperature sensor broken Contact Intex Service Center.
END After 72 hours of continuous heating operation, the pump will hibernate automatically. The rapid heating and water filtration functions are disabled. Press the button to re-active the filter pump.

Maintenance and Chemicals

WARNING

Always unplug this product from the electrical outlet before removing, cleaning, servicing or making any adjustment to the product.

Water Sanitation

The spa owner must regularly check and keep the spa water sanitized with scheduled maintenance (daily, if necessary). Adding sanitizer and other chemical will control bacteria and viruses present in the spa water. The maintenance of a proper water balance through appropriate use of sanitizers is the single most important factor in maximizing the life and appearance of the spa tub as well as ensuring clean, healthy and safe water. Proper technique is important for water testing and treating the spa water. See your pool/spa professional for chemical, sanitizer, test kits and testing procedures questions.

CAUTION: ALWAYS FOLLOW THE CHEMICAL MANUFACTURER'S DIRECTIONS, AND THE HEALTH AND HAZARD WARNINGS.

Do not add chemicals if the spa is occupied. This can cause skin or eye irritation. Concentrated chlorine solutions can damage the spa tub. Intex Recreation Corp., Intex Development Co. Ltd., their related companies, authorized agents and service centers, retailers or employees are not liable to the buyer or any other party for costs associated with the loss of spa water, chemicals or water damage.

Maintenance of Spa Water and Cartridge

Protect all the spa occupants from possible water-related illnesses by keeping the spa water clean and sanitized. Always practice good hygiene. To ensure proper spa water quality follow these procedures:

  1. Inspect and clean the filter cartridge every day, and change the filter cartridge every 3 days.
    • Unscrew the cartridge housing assembly from the spa tub wall and remove the cartridge.
    • Use a garden hose to rinse off the cartridge. If the cartridge remains soiled and discolored it should be replaced. Keep spare cartridges on hand.
    • Reinstall the clean cartridge back into the cartridge housing and replace the cartridge housing assembly back onto the spa tub wall.
  2. Change the spa water every 3 days. See "Spa Tub Drainage" and "Spa Tub Cleaning" sections for details.
  3. Use spa chemicals to maintain proper water chemistry. Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.
  4. All occupants must shower before entering the spa.

Water Chemistry Balance

Maintain the spa water pH level between 7.2 and 7.8, total alkalinity level between 80 and 120 ppm and free chlorine level between 2 to 4 ppm. Use the included test strips to test the spa water chemistry before each use of the spa and continue to test the water no less than once a week.

The Test Strips can test the "Free Chlorine", "pH", "Total Alkalinity" and "Calcium Hardness" levels at the same time:

  1. Dip the entire strip into the water and remove immediately.
  2. Hold the strip level for 15 seconds. Do not shake excess water from the strip.
  3. Compare the strip pad to the color chart on the packaging label. If necessary, adjust the chemical level in the pool water. NOTE: Check the expiry date of the test kit as the test results may be inaccurate if the kit is used after that date. Low pH will damage the spa tub and pump. Damage resulting from chemical imbalance is not covered by the warranty.

Use the included chemical floater dispenser to administer chlorine [chemical tablet size: less than 1" (2.5 cm) diameter] into the spa water. Add 1 tablet into the dispenser. Always follow the chemical manufacturer's directions. Remove the chemical floater dispenser when the spa is in use. Never let chlorine come in contact with the spa tub if it is not completely dissolved.

IMPORTANT: Press the button on the spa control panel to turn on the bubble air blower and help dissolve the chemicals into the water. Never mix chemicals together. Add the chemicals to the spa water separately. Thoroughly dissolve each chemical before adding another one to the water.

Spa Water Chemistry and Balance

Preferred Water Chemistry Reading

Minimum Ideal Maximum
Free Chlorine 2 ppm 2 - 4 ppm 5 ppm
pH 7.2 7.2 - 7.6 7.8
Total Alkalinity (TA) 60 ppm 80 ppm 120 ppm
Calcium Hardness (CaCO3) 100 ppm 150-250 ppm 350 ppm
Saturation Index (SI) -0.3 0 +0.3
Water Temperature 20°C/68°F 20-40°C/68-104°F 40°C/104°F

Free chlorine: is the chlorine residual present in the spa water. Result if too low - Inadequate level of disinfection. Result if too high - cause odor problem, skin & eye irritation, corroded metals and other materials.

pH: a value that indicates how acidic or basic the spa water is. Result if too low - Corroded metals, eye & skin irritation, and destruction of total alkalinity. Result if too high - Scale formation, cloudy water, shorter filter/heater runs, eye & skin irritation, poor chlorine efficiency.

Total Alkalinity (TA): indicates the degree of the water's resistance to pH change. It determines the speed and ease of pH change, so always adjust total alkalinity before adjusting the pH level. Result if too low - Corroded metals, eye & skin irritation. Low alkalinity will cause the pH to be unstable. Result if too high - Scale formation, cloudy water, shorter filter/heater runs, eye & skin irritation, high chlorine demand.

Calcium Hardness (CaCO3): refers to the amount of calcium and magnesium dissolved in the water. Result if too low - Difficulty balancing water, corrosion of metal components, eye & skin irritation and water foaming. Result if too high - Scale formation, cloudy water, eye & skin irritation, difficulty balancing water and filter/heater inefficiency.

Saturation Index (SI): temperature, calcium hardness concentration, total alkalinity and pH represent the main factors influencing scale formation. The tendency of water to either form scale or corrode is indicated by the Saturation Index (SI): SI = pH+TF+CF+AF-12.1

*Where: TF = Temperature Factor; CF = Calcium Hardness Factor; AF = Total Alkalinity Factor

Water Temperature TF Calcium Hardness (ppm) CF Total Alkalinity (ppm) AF
(°C) (°F)
8 46 0.2 75 1.5 50 1.7
12 54 0.3 100 1.6 75 1.9
16 61 0.4 150 1.8 100 2.0
19 66 0.5 200 1.9 150 2.2
24 75 0.6 250 2.0 200 2.3
29 84 0.7 300 2.1 300 2.5
34 93 0.8 400 2.2 400 2.6
40 104 0.9 500 2.3
1000 2.6

Test the water pH, Temperature, Calcium Hardness and Total Alkalinity levels. Use the equivalent Factors in the SI equation.

SI = 0, Balance
If SI > 0, Scaling or cloudy water condition.
If SI < 0, Corrosive to metals or eye & skin irritating condition.
The SI is considered satisfactory if the value is within -0.3 to +0.3 range. Zero being perfect.

SPA Water Adjustment

How to adjust the spa water chemistry when the levels are off the range. CAUTION: Always follow the chemical manufacturer's directions, and the health and hazard warnings.

Total Alkalinity (TA) Adjustment

Remove the spa cover to aerate the water and use the included test strips to check the chemistry level. Ensure the chlorine level in the water is between 2-4 ppm first, as chlorine will affect the TA test result. If the TA level (and not the pH) is higher than 120 ppm, to lower the TA level, you add muriatic acid (hydrochloric acid) or sodium bisulfate. If the TA level is lower than 60 ppm, you add sodium bicarbonate. For example (for 4 adults), if the TA level is 180 ppm, the desired decrease is 60 ppm, from below chart, you need to add 0.269 Lb (121 g) of sodium bisulfate or 0.101 qt (96 ml) of muriatic acid. If the test strip color is between 180 ppm and 240 ppm, and close to 180 ppm, you can also add 0.269 Lb (121 g) of sodium bisulfate or 0.101 qt (96 ml) of muriatic acid. If the reading is more than 240 ppm, you can add sodium bisulfate or muriatic acid to the water drop by drop until the test strip indicates a 240 ppm reading, then add 0.528 Lb (238 g) of sodium bisulfate or 0.202 qt (192 ml) of muriatic acid. NOTE: After adjustment, retest the water after 24 hours and adjust again if necessary.

Lowering Total Alkalinity

Amount of Sodium Bisulfate to lower Total Alkalinity 60 ppm 80 ppm 100 ppm 120 ppm
Desired level
Volume: 210 gal / 795 L 0.269 Lb
121 g
0.358 Lb
161 g
0.448 Lb
202 g
0.528 Lb
238 g
Volume: 290 gal / 1098 L 0.368 Lb
168 g
0.492 Lb
224 g
0.614 Lb
279 g
0.737 Lb
335 g
Amount of Muriatic Acid to lower Total Alkalinity 60 ppm 80 ppm 100 ppm 120 ppm 140 ppm
Desired level
Volume: 210 gal / 795 L 0.101 qt
96 mL
0.135 qt
128 mL
0.169 qt
160 mL
0.202 qt
192 mL
0.234 qt
223 mL
Volume: 290 gal / 1098 L 0.139 qt
132 mL
0.185 qt
176 mL
0.232 qt
220 mL
0.278 qt
264 mL
0.324 qt
308 mL

(Muriatic acid: 31.45%)

Raising Total Alkalinity

Amount of Sodium Bicarbonate to raise Total Alkalinity 20 ppm 40 ppm 60 ppm 80 ppm
Desired level
Volume: 210 gal / 795 L 0.059 Lb
27 g
0.118 Lb
53 g
0.178 Lb
80 g
0.237 Lb
107 g
Volume: 290 gal / 1098 L 0.081 Lb
37 g
0.162 Lb
74 g
0.244 Lb
111 g
0.326 Lb
148 g

pH Adjustment

After the total alkalinity has been lowered to 120 ppm or raised to 80 ppm and the pH is still high or low, you can adjust it using the following chart.

Lowering pH

Volume 210 gal (795 L) 290 gal (1098 L)
Total Alkalinity 8.4-7.2 7.8-7.2 80 ppm 120 ppm 80 ppm 120 ppm
Lowering pH Using Muriatic Acid 0.028 qt
26 mL
0.019 qt
18 mL
0.018 qt
18 mL
0.013 qt
12 mL
0.038 qt
36 mL
0.026 qt
22 mL
0.025 qt
24 mL
0.017 qt
16 mL

Lowering pH Using Sodium Bisulfate

Volume 210 gal (795 L) 290 gal (1098 L)
Total Alkalinity 8.4-7.2 7.8-7.2 80 ppm 120 ppm 80 ppm 120 ppm
Lowering pH Using Sodium Bisulfate 0.071 Lb
32 g
0.047 Lb
21 g
0.047 Lb
21 g
0.032 Lb
14 g
0.095 Lb
43 g
0.064 Lb
29 g
0.025 qt
24 mL
0.017 qt
16 mL

Raising pH

Volume 210 gal (795 L) 290 gal (1098 L)
Total Alkalinity 6.8-7.2 80 ppm 120 ppm 80 ppm 120 ppm
Raising pH Using Sodium Bicarbonate 0.541 Lb
243 g
0.361 Lb
163 g
0.063 Lb
29 g
0.491 Lb
224 g
0.737 Lb
335 g
0.401 Lb
182 g

Calcium Hardness Adjustment

Use the included test strips to check the water hardness level and adjust it following below chart.

Lowering Calcium Hardness

If your household water supply is treated with a softener, mix the spa hard water with the soft water according to the water volume ratio chart to lower the calcium hardness:

Initial level 1000 ppm 500 ppm 350 ppm 250 ppm
Desired level: 100 ppm Water Volume Ratio (Vhard water: Vsoft water)
1:9
1:4 2:5 2:3
Raising Calcium Hardness

If the calcium hardness level in the spa water is lower than 100 ppm, add calcium chloride into the spa water.

Volume 210 gal (795 L) 290 gal (1098 L)
m (CaCl2) 0.197 Lb
89 g
0.269 Lb
122 g

WARNING

Muriatic acid is a caustic chemical and liquid solution of sodium bisulfate (NaHSO4) is highly acidic. Handle all chemicals with care and wear extra personnel protective equipment including goggle and gloves. It is very important not to splash acid onto your skin or clothing, or into your eyes.

Maintenance

Spa Tub Drainage

  1. Turn off the spa control unit.
  2. Connect the drain valve adaptor to a garden hose and point the other end of the garden hose to a suitable draining area.
  3. Remove the drain valve cap from outside of the spa tub and attach the drain valve adaptor to the drain valve.
  4. From inside of the spa tub, open the drain valve cap, water will start flowing out from the garden hose.
  5. When the water stops draining, disconnect the spa control unit from the spa tub wall. Lift the spa tub wall from the side opposite the drain, leading any remaining water to the drain and emptying the spa completely.
  6. Attached the inflation hose (7) to the air blower inflation outlet on the control unit.
  7. Turn on the spa and press the button, aim the inflation hose at the inlet/outlets on the spa tub and spa control unit to dry out any water in the piping system.
  8. Use a clean towel to wipe up any remaining water and moisture on the spa tub and spa control unit.
  9. Ensure the spa tub and spa control unit are thoroughly dried. NOTE: The enclosed plugs (15) can be used to cover the water inlet and outlet connectors from the inside of the spa tub to prevent water from flowing out.

Spa Tub Cleaning

If dirt is visible in the water or water becomes cloudy and proper water chemistry does not clear it up, change the water and clean the spa tub. See "Spa Tub Drainage" section on how to drain the spa. While empty, remove the cartridge housing from inside of the spa tub wall, clean and/or replace the filter cartridge. Use a sponge and mild soap solution to wipe away any soil or stains on the inside of the spa wall. Rinse thoroughly before refilling with clean water. IMPORTANT: Do not use steel wool, hard brushes or abrasive cleaners.

Spa Tub Air Valve Fastening

Check the spa tub air valve for leakage and tightness before use. If air is leaking from the air valve, use the provided wrench (22) to tighten the air valve as follow:

  1. Make sure the spa tub is deflated, open the air valve cap and insert the wrench (22) into the air valve body.
  2. With one hand, hold the backside of the air valve base from the inside of the spa tub wall and turn the wrench (22) clockwise. IMPORTANT: Never adjust the air valve base when the spa is in use or filled with water. Only use the air valve wrench if the air valve is loose or there is leakage around air valve base. Do not over tighten the air valve: over tightening can damage the valve. Just ensure the air valve is snug and not leaking.

Spa Cover

The attachment buckles of the cover are locking buckles. Two keys are provided in the plastic bag with the manual and other accessories. Each buckle is marked with "locked" and "unlocked" symbols for easy operation: put the key into the slot on the buckle and turn it to the appropriate position to lock or unlock the buckle respectively.

To assure safety from unauthorized access, always put the cover on when spa is not in use and lock all buckles. Always keep the keys out of reach of children. In case you misplace the keys, you can use any similar size flat screwdriver to lock or unlock the buckles.

Inspect the spa cover regularly for leaks, premature wear and tear, damage, or signs of deterioration. Never use a worn or damaged cover: it will not provide the level of protection required to prevent unsupervised access to the spa by a child.

Spa Tub and Cover Air Bladder Repair

Use the enclosed repair patch to repair any puncture: Clean and dry the area to be repaired thoroughly. Remove the patch backing paper and press patch firmly over the puncture. Smooth out the surface to remove any air bubbles under the patch.

IMPORTANT: The ambient temperatures of air have an effect on the spa tub internal pressure. Air inside of the spa tub may expand and contract with varying temperature leading to reduce pressure inside of the spa tub. If this occurs, simply use the provided pressure gauge to check the internal air pressure and add more air if necessary.

Storage

  1. Drain and clean the spa following the "Spa Tub Drainage" and "Spa Tub Cleaning" sections.
  2. Reverse set up instructions to deflate and disassemble the spa tub, spa control unit and spa cover air bladder.
  3. To deflate the tub and the cover air bladder:
    • Open the deflation outlet cap (27) with the included bolt wrench (6).
    • Insert deflation hose adaptor (28) into the deflation outlet.
    • Insert inflation hose (7) over the deflation hose adaptor (28).
    • Insert the other end of the inflation hose into the tub air valve or cover air bladder valve.
    • Press the air bubble button to deflate.
    • When deflation is completed reverse above steps and ensures the deflation outlet cap (27) is securely fastened.
    Caution: Only use for the purpose described in this manual. Keep the inflation hose away from water or small objects when the deflation function is activated to avoid damage to the blower motor.
  4. Make sure all the spa components and accessories are thoroughly clean and dry before storage. Air-dry the spa tub in the sun for an hour before folding.
  5. Fold the spa tub loosely and avoid any sharp corners to prevent damage or leakage to the spa tub liner.
  6. Prepare additional new cartridges for next time use.
  7. Store the spa tub and accessories in a dry, temperature controlled, between 0° – 40°C (32° – 104°F), storage location.
  8. The original packing can be used for storage.

Troubleshooting

PROBLEM CAUSE SOLUTION
NO DISPLAY/SPA CONTROL UNIT DOES NOT WORK Spa is unplugged or off.
Control panel cable plug loose.
Power failure.
RCD tripped.
RCD broken.
Ensure the spa is plugged and switched on. Ensure the control panel cable plug is firmly attached to the control base receptacle. Check power source. Reset the RCD. Contact Intex Service Center.
HOUSEHOLD CIRCUIT BREAKER TRIPPED Circuit breaker under rated.
Overloaded circuit breaker.
An electrical fault in the line.
Ensure correct circuit breaker rating. Provide a dedicated circuit breaker feeding the spa electrical outlet only. Contact a qualify electrician to correct the electrical fault.
NOT HEATING PROPERLY Temperature set too low.
Dirty filter cartridge.
Water temperature decreasing during heater STANDBY mode.
Heating element failed.
Increase the temperature and attach the spa cover. Clean or replace the filter cartridge in time. If heater is in STANDBY mode, press the flame button twice to heat up the water to the set temperature. Contact Intex Service Center.
BUBBLE AIR BLOWER DOES NOT WORK Air blower pump is too hot. Turn off and unplug the spa. Let it cool down and restart all over again. If problem persists contact Intex Service Center.
FILTRATION PUMP NOT WORKING Dirty filter cartridge.
Filtration inlet and/or outlet clogged.
Filter pump motor failed.
Clean or replace the filter cartridge in time. Check and clean filtration inlet and outlet regularly. Contact Intex Service Center.
WATER NOT CLEAN Cartridge assembly not properly attached.
Insufficient filtering time.
Dirty filter cartridge.
Improper water maintenance.
Filtration inlet and outlet clogged.
Ensure the cartridge assembly is properly attached. Increase filtration time. Clean or replace the filter cartridge in time. Keep the spa water properly sanitized. Refer to the chemical manufacturer's instructions. Check and clean filtration inlet and outlet regularly.
PUMP CONNECTORS ARE NOT LEVEL WITH THE SPA CONNECTORS One characteristic of PVC is that it changes shape, which is normal. Elevate the pump with wood or another type of insulated material to bring the pump's connectors level with the spa's connectors.
TUB HAS A STRANGE SHAPE Expanded internal air pressure by strong sunshine. Do not expose the spa to direct sunlight for extended period of time.
TUB LOSES AIR PRESSURE Air valve cap loose.
Air valve base loose.
Hole, cut or split on spa tub.
Ensure air valve cap is securely closed. Fill up the spa tub with air then make sure the air valve base is tighten, see "Spa Tub Air Valve Fastening" section. Put liquid soap and water in a squirt bottle and spray on seams. If there is a leak it will bubble. After you find the leak, clean and dry the leaking area, then apply the repair patch that comes with your spa.
LEAKING BETWEEN SPA TUB CONNECTORS AND CONTROL UNIT CONNECTORS Spa control base inlet/outlet connections not securely tight.
Spa control base inlet/outlet o-ring missing/dirty.
Tighten inlet and outlet connections. Coat the o-ring with petroleum jelly for water proof. Remove grid from inside spa with a screwdriver, ensure inlet/outlet O-ring is in place, clean and not damaged.
SPA IS TOO NOISY IN FILTRATION MODE ONLY Control base components not securely attached.
Control base ground not level and firm.
Spa filter motor failed.
Ensure control panel, back cover and all inlet/outlet are securely connected. Ensure ground is level, firm and smooth. Replace the failed filter motor with a new one.

Warranty

Your PureSpa has been manufactured using the highest quality materials and workmanship. All Intex products have been inspected and found free of defects prior to leaving the factory. This limited warranty applies only to the PureSpa only.

This limited warranty is in addition to, and not a substitute for, your legal rights and remedies. To the extent that this warranty is inconsistent with any of your legal rights, they take priority. For example, consumer laws across the European Union provide statutory warranty rights in addition to the coverage you receive from this limited warranty: for information on EU-wide consumer laws, please visit the European Consumer Center website at http://ec.europa.eu/consumers/ecc/contact_en/htm.

The provisions of this limited warranty apply only to the original purchaser and are not transferable. This limited warranty is valid for a period of one (1) year from the date of the initial retail purchase. Keep your original sales receipt with this document, as proof of purchase will be required and must accompany warranty claims or the limited warranty will be invalid.

PureSpa Warranty - 1 Year

If you find a manufacturing defect in the PureSpa during the warranty period, please contact the appropriate Intex Service Center listed in the separate "Authorized Service Centers" sheet. If the item is returned as directed by the Intex Service Center, the Service Center will inspect the item and determine the validity of the claim. If the item is covered by the provisions of the warranty, the item will be repaired or replaced, with the same or comparable item (at Intex's choice) at no charge to you.

Other than this warranty, and other legal rights in your country, no further warranties are implied. To the extent possibly in your country, in no event shall Intex be liable to you or any third party for direct or consequential damages arising out of the use of your PureSpa, or Intex or its agents' and employees' actions (including the manufacture of the product). If your country does not allow the exclusion or limitation of incidental or consequential damages, this limitation or exclusion does not apply to you.

You should note that this limited warranty does not apply in the following circumstances:

The costs associated with the loss of pool water, chemicals or water damage are not covered by this warranty. Injury or damage to any property or person is not covered by this warranty.

Read the owner's manual carefully and follow all instructions regarding proper operation and maintenance of your PureSpa. Always inspect your product prior to use. This limited warranty will be void if use instructions are not followed.

Models: PureSpa SSP-H-20-1C Whirlpool Pure-Spa Bubble, PureSpa SSP-H-20-1C, Whirlpool Pure-Spa Bubble, Pure-Spa Bubble

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Comprehensive owner's manual for the Intex PureSpa SB-HSWF10, covering safety rules, parts, setup, operation, maintenance, troubleshooting, and warranty information.
Preview Intex PureSpa SB-HSWF20 Owner's Manual: Setup, Operation, and Maintenance Guide
Comprehensive guide for the Intex PureSpa SB-HSWF20 inflatable spa, covering safe setup, operation, water maintenance, troubleshooting, and warranty information for optimal relaxation.
Preview PureSpa Greywood Deluxe SB-HW20 Owner's Manual
This manual provides instructions for the setup, operation, maintenance, and troubleshooting of the Intex PureSpa Greywood Deluxe SB-HW20. It includes important safety rules, product specifications, and warranty information.
Preview PureSpa Greywood Deluxe SB-HWF20 User Manual
Comprehensive user manual for the Intex PureSpa Greywood Deluxe SB-HWF20, covering safety rules, setup instructions, operation, maintenance, troubleshooting, and warranty information.
Preview Intex PureSpa SB-H10 Owner's Manual
This manual provides instructions for the installation, operation, maintenance, and troubleshooting of the Intex PureSpa SB-H10 hot tub. It includes safety rules, product specifications, and water chemistry guidelines.
Preview PureSpa Greywood Deluxe SB-HWF20 User Manual
This manual provides instructions for the Intex PureSpa Greywood Deluxe SB-HWF20, covering safety guidelines, parts description, assembly, operation, maintenance, troubleshooting, and warranty information.