Videotron provides Internet, mobile, television and home phone services, with Helix Wi-Fi gateways and TV equipment for home connectivity and entertainment.
Videotron provides Internet, mobile, television and home phone services, with equipment such as Helix Fi Wi-Fi gateways and Helix TV terminals.
Browse manuals and guides for equipment installation, gateway activation, Wi-Fi management and business phone administration. Choose the guide that matches your device and service.
For account-specific help, visit Videotron support.
Selected manuals from manuals+ curated for this brand.
Common questions about manuals, registration, and support for this brand.
Browse this category for installation and user guides matching your equipment. Videotron’s official support website also provides equipment and service help.
Download the Helix Fi app, sign in with your My Helix Account credentials, select Activate your gateway and follow the instructions. The supplied guide says mailed equipment must first be activated in My Helix Account.
Yes. The installation guide describes managing connected devices, creating profiles, pausing devices and setting parental controls through the Helix Fi app.
Visit https://go.videotron.com/helix-support or call +1-833-994-3549, the help number listed in the Helix Fi installation guide.
Videotron provides mobile legal warranty information on its official support website. Check the terms for your specific equipment, as coverage may differ by device and purchase or lease arrangement.