choice because Videotron is a one-stop solution for all your ... Delete. Respond (to another. Voicemail subscriber) ... your landline against wear and.
4 While listening Rewind 10 sec. Rewind to the beginning Pause Fast-forward 10 sec. Fast-forward to the end Time, date and sender Delete Slow down 81, 81, 81 . . .
A USER GUIDE -- HOME PHONE WELCOME TO THE WORLD OF VIDEOTRON HOME PHONE SERVICE Thank you for choosing Videotron as your home phone service provider. You've made the right choice because Videotron is a one-stop solution for all your communication needs. Whether you're looking for basic local service, optional features like Call Display, or long-distance service, Videotron gives you access to a wide range of features tailored to your needs. HOW TO REACH US CUSTOMER SERVICE Montréal......................... 514-281-1711 Québec............................ 418-847-4410 Saguenay....................... 418-545-1114 Outaouais....................... 819-771-7715 Toll-free...................... 1-888-433-6876 or 1-88-VIDEOTRON BUSINESS HOURS Monday to Friday, 7:30 a.m. to 10 p.m. Saturday, 8 a.m. to 8 p.m. Sunday, 9 a.m. to 8 p.m. TECHNICAL SUPPORT Montréal...................514-841-2611 Québec .....................418-842-2611 Saguenay ................418-543-4611 Outaouais ................819-771-2611 Toll-free................1-877-380-2611 BUSINESS HOURS 24 hours a day 7 days a week To view the complete version of this User Guide, visit videotron.com/support. 2 SAY GOODBYE TO LONG-DISTANCE FEES -- TALK TO CLOSE TO 3 MILLION PEOPLE FOR FREE As a home phone service customer, enjoy free and unlimited local and long-distance calls to all Videotron residential and mobile customers. You can also combine Videotron's long-distance and local phone services. If you wish, you can choose a different long-distance service provider, in which case you will no longer be entitled to free and unlimited long-distance calls to other Videotron customers. VOICEMAIL -- With Voicemail, your calls are directed to your Videotron voice mailbox when you are already on the phone or unable to take a call. What's more, you can access your messages from any telephone. TO ACTIVATE Once your voice mailbox is activated, it will record your messages. You must set-up your voice mailbox the first time you access it. The automated voicemail system will ask you for your temporary password, which is the last four digits of your telephone number, followed by 99. For example, if your telephone number is 514-281-1711, your temporary password will be 171199. TO ACCESS YOUR VOICE MAILBOX FROM YOUR HOME PHONE Dial , then enter your password. FROM ANOTHER PHONE Dial your telephone number. Press as soon as you hear your personal greeting, then follow the instructions. 3 OVERVIEW OF VOICEMAIL MAIN MENU LISTEN TO YOUR MESSAGES While listening Rewind 10 sec. Rewind to the beginning Pause Fast-forward 10 sec. Fast-forward to the end Time, date and sender Delete Slow down 81, 81, 81 . . . Normal speed Speed up 83, 83, 83 . . . Save Return to main menu Skip to next message Help 4 After having listened Rewind 10 sec. Rewind to the beginning Pause Listen again Time, date and sender Forward (to another Voicemail subscriber) Delete Respond (to another Voicemail subscriber) Save Return to main menu Skip to next message Help LEAVE A MESSAGE DIAL PHONE NUMBER(S) OF RECIPIENT(S) Re-enter the number Confirm the number Finish entering number(s) of recipient(s) RECORD MESSAGE Finish the message Listen to the message Re-record Extend Cancel message and return to main menu Accept Send Privacy option Urgency option Current settings Go back VOICE MAILBOX OPTIONS Modify management options Personal Identification Number (PIN) Distribution list set up Speed of voice mailbox instructions Standard Quick Message playback options Automatic playback mode Header information Language of voice mailbox instructions Language callers are greeted in Return to previous level Voicemail greeting Record a personal greeting Extended greeting message Pre-recorded greeting with name Return to main menu GO TO ANOTHER VOICE MAILBOX EXIT GENERAL COMMANDS Cancel, delete or go back without making changes (depending on the context) Accept, confirm or skip to next message (depending on the context) Help Return to main menu English French Listen Re-record Activate or disable Go back 5 STAR SERVICE -- Features VOICEMAIL · When you are unable to take a call · When you are on the phone To activate or online VOICEMAILS BY EMAIL CALL DISPLAY Online - CALL WAITING Online To disable - Comments - As part of a package or as an option on a monthly basis. - CALL FORWARDING THREE-WAY CALLING CALL BLOCKING VISUAL CALL WAITING LAST CALL RETURN BUSY CALL RETURN CALL TRACE PERMANENT CALLER ID BLOCK CALL SCREEN · Phone Number Blocking · Anonymous Call Rejection or online - Online or online or online - As part of a package, as an option on a monthly basis or billed on a per-use basis. - This feature is free. - Free if subscribed to Call Display and Call Waiting. On a monthly basis or billed on a per-use basis. - Billed on a per-use basis. Maximum $10/month. - On a monthly basis. 6 GET PEACE OF MIND WITH OUR INSIDE TELEPHONE WIRING MAINTENANCE PLAN -- As a customer of Videotron's home phone service, you qualify for Videotron's Home Phone Maintenance plan. The telephone wiring inside your home is not covered for wear and tear or potential breakage. You are responsible for the telephone wiring inside your home. GET PEACE OF MIND Our maintenance plan protects your landline against wear and tear, and potential breakage. Just 3$ 75 /month SERVICES COVERED BY THE MAINTENANCE PLAN · T he repair or replacement of electrical outlets and indoor wiring* connected to Videotron's telephone network that are no longer working due to normal wear or accidental breakage; · D iagnostic testing of malfunctions caused by terminal equipment, such as telephones, fax machines and modems; · T he repair or replacement of outlets or indoor wiring due to physical damage caused to part of the premises, provided the telephone service is operational; · T he repair or replacement of outlets or indoor wiring due to damage caused by domestic animals. *From the demarcation point, i.e. the place where Videotron's modem and equipment are connected to the customer's equipment, as defined in the contract. 7 TERMS AND CONDITIONS · The maintenance plan's coverage comes into effect the day the customer subscribes to the maintenance plan. The maintenance plan is subject to a minimum term of 30 days; · Y ou will be billed on your monthly statement; · V ideotron reserves the right to modify its maintenance plan rates at any time. For more information about the maintenance plan, contact Customer Service at 1-888-433-6876 or visit videotron.com/telephony/maintenance-plan and for more information about terms and conditions visit videotron.com/contract. GIVE YOUR OLD PHONE THE SECOND CHANCE IT DESERVES--RECYCLE IT! Recycle out-dated electronic devices like cellphones, digital terminals, modems, routers and accessories. Simply drop them off at any Videotron or Videotron le superclub store. It's easy--do your good deed today. videotron.com/werecycle 8Adobe InDesign CC 2015 (Macintosh) Adobe PDF Library 15.0