Arris Manuals & User Guides

Arris International Limited, acquired by network infrastructure provider CommScope in 2019, is a premier American manufacturer of telecommunications equipment. The brand is widely recognized in the consumer electronics market for its SURFboard line of products, which includes DOCSIS cable modems, high-speed Wi-Fi routers, and home networking gateways. These devices are essential for delivering reliable internet, video, and telephony connectivity to homes and businesses.

Headquartered in Suwanee, Georgia, Arris continues to innovate under CommScope, providing advanced connectivity solutions like DOCSIS 3.1 technology and Wi-Fi 6 mesh systems. Arris modems are frequently used by major internet service providers (ISPs) and are a popular choice for consumers purchasing their own equipment to avoid monthly rental fees.

• How do I access the web manager for my Arris modem?

  Connect your computer to the modem via Ethernet, open a web browser, and enter '192.168.100.1' or '192.168.0.1' in the address bar. The default username is often 'admin' and the password may be 'password' or the last 8 digits of the serial number.

• What do the LED lights on my Arris Survival modem indicate?

  Solid green typically indicates a standard high-speed connection (DOCSIS 3.0), while solid blue indicates a bonded ultra-fast connection (DOCSIS 3.1). Blinking lights usually mean the device is scanning for a connection or performing a firmware update.

• How can I reset my Arris modem to factory settings?

  Locate the small Reset button on the back of the device. specific Use a paperclip or pin to press and hold the button for 10 to 15 seconds until the LEDs flash, then release it to let the modem reboot to factory defaults.

• Where can I find support for my Arris SURFboard?

  For consumer SURFboard products, technical support is available at www.arris.com/selfhelp or by calling 1-877-466-8646.